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Reviews of Togetsutei

3 out of 5
Togetsutei
54-4 Arashiyamanakaoshita cho, Nishikyou ku, Kyoto, Kyoto

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 41 reviews" "
Rating 8 - Good. 6 out of 41 reviews" "
Rating 6 - Okay. 4 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat a hot soak while looking at the mountains. The staff were excellent. No difficulties even with the language barrier. I love this hotel!
Stayed 3 nights in Apr 2024

10/10 Excellent

??

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful, he helped us grab luggages to storeroom when we came early. And we appreciated how they take care of our shoes when we leave the hotel and back. The room was the most Japanese style ever for all hotels we stayed during the trip. I love the water streaming decoration outside bedroom, it made me calm and relax. The hot spring was unbeatable, the only regret was I was too late to book the outdoor ones.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this ryokan was top notch. Amenities above and beyond average western style hotels! Would recommend to stay for sure!

10/10 Excellent

Eloise

Stayed 2 nights in Nov 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. At the end of the Togetsukyo bridge close to a number of eateries. Staff were friendly and welcoming. Appears it was only stairs with no shoes in the hotel. Had a river side view with personal hot bath.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Ryokan experience
Amazing ryokan. Perfectly located and the rooms with Japanese bath overlooking the bridge are incredible. Dinner and breakfast are well worth including for a true Kyoto Ryokan experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Stayed 1 night in Sep 2023

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We want to come back!
The staff was wonderful and treated us extremely well from the moment we walked in the door. We stayed in the Japanese style room with semi-open air bath. It exceeded all my expectations. Very spacious room with an absolutely beautiful view of the river and mountains from the room and bathtub. Spent a lot of time relaxing in the tub and also tried out the onsen at the hotel. Staying here was definitely the highlight of our trip so far. We splurged on this hotel room as it costs way more than the rest of our lodging during our trip but we are so glad that we did. The location is fantastic for a relaxing stay in Arashiyama away from the bustle of the city. I would absolutely stay here again if I return to Kyoto in the future.
First course at kaiseki dinner. Dinner served in the restaurant across the bridge.
Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome place to stay. We had our own en-suite onsen and a waterfall. We loved the minimalist Japanese decor and enjoyed sleeping on the comfortable mattresses on the floor. A wonderful ryokan experience!
Stayed 1 night in Sep 2023

4/10 Poor

rodolfo

Stayed 2 nights in Jun 2023

10/10 Excellent

Ethan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
First ryokan experience and it was an amazing one. All the staff were extra friendly even though we don’t speak much Japanese
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Stayed 2 nights in May 2023

2/10 Terrible

Davis

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Worst stay I’ve ever had. We left after one night even though we couldn’t get a refund. Issues: - Bathroom was covered in mold and bathroom smelled like mold. - Toilet smelled terrible - No soap in bathroom - Wi-Fi doesn’t work - Dinner was inedible and left halfway through. Felt sick after eating the small amount we did eat. - Don’t dare to try breakfast
Stayed 2 nights in Apr 2023
Response from TOGETSUTEI on 18 Apr 2023
Dear Davis Rothenberg,Thank you very much for choosing to stay at our ryokan from among the many inns. We are sorry that your stay in Kyoto turned out to be disappointing.Cypress bathtubs may darken due to the material. Inside the our ryokan, incense is burned at the entrance and corridors.I also put incense in the bathroom.Body soap, shampoo, and conditioner are prepared in the bathroom, so soap was not prepared.Hand soap is provided in the washroom instead of soap.Wi-Fi may have become difficult to connect when many people are accessing it at the same time.We have received good reviews from many people about the food, and We are sorry that it did not suit your taste.We take customer feedback seriously and will work on areas that need improvement in the future.Thank you very much for your opinion.Please excuse my poor English.Sincerely yours,TOGETSUTEI Itou.

10/10 Excellent

Jamison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Elegant ryokan , friendly service , great food
Stayed 1 night in Mar 2023

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Ryokan experience. Our shoes were even warmed on one of the days. They even provided ice water for after the onsens. Definitely recommend splurging for one of the rooms with the in room private bath.
Stayed 2 nights in Mar 2023

10/10 Excellent

Shantanu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff are so wonderful; they really go out of their way for the service. We had a relaxing stay, using the gender split onsen and also the Japanese bath tub in our room. The property was covered in scaffolding when we were there, they must be doing some external renovations. The view from our bath tub would've been nicer without the scaffolding. The breakfast in the morning was also great!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is close to shop,park and train station
The Japanese style hotel is centrally located and very close to shops, parks and train stations. Staff are always helpful. Facility is clean and quiet.

10/10 Excellent

Pui Ling

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

hoi fai

Disliked: Cleanliness, property conditions & facilities
The catering is very poor. Almost everything in dinner and breakfast is wild.
Stayed 1 night in Mar 2024

6/10 Okay

Ito

料理は、美味しいかた。　ただ館内に、履き物があればいいかな？
Stayed 1 night in Feb 2024

8/10 Good

kin wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

kazumi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
素泊まり3万円⁉
老舗旅館なので期待して予約しました。月曜日宿泊なのに素泊まりで３万円は高額すぎます。お部屋が特段グレードの高い部屋でもなく、大浴場に露天風呂もサウナもなく、かなりがっかりしました。別に注文した懐石料理は、とても美味しかったですが、宿泊料金の高さに驚きです。
Stayed 1 night in Nov 2023

6/10 Okay

YUEH-FENG

Travelled with family
Liked: Cleanliness
服務人員很有禮貌 , 但英文能力不足 , 對國外觀光客來說較為困擾
Stayed 1 night in Nov 2023

10/10 Excellent

dabin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
위치도 역과 주요 관광지와 가깝고 직원들이 모두 대단히 친절합니다. 건물의 고전적인 맛이 살아있으면서도 편리하게 개조되어있습니다. 가이세키가 섬세하고 고급스러워 만족스럽습니다. 방에서 보이는 창밖 정원도 아름다웠습니다. 인터넷은 제공하지만 잘 안되는 편입니다.
Stayed 1 night in Oct 2023

8/10 Good

Eunju

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

KAM LAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯，食物也足夠，位置方便。
Stayed 1 night in Oct 2023

2/10 Terrible

MINSOO

Stayed 1 night in Oct 2023

10/10 Excellent

Moritz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben etwas auf unserem Zimmer vergessen und es wurde uns sicher verpackt und unkompliziert ins nächste Hotel geschickt 👍 Das Essen war sehr besonders und eine Abwechslung zu dem Essen in anderen Hotels.
Stayed 1 night in Sep 2023

10/10 Excellent

Philippe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage entre amis
Magnifique expérience pour notre première dans un Ryokan. Emplacement et service au top et Ryokan magnique. On recommande fortement.
Stayed 1 night in Sep 2023

8/10 Good

Siu Chan Stella

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
服務員親切
Stayed 1 night in Sep 2023

8/10 Good

kang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable, cost was reasonable, and staff were hospitable. And you can also rental yukata. One thing that was little shame was dining service. We had thought room dining service, but dining service were offered in their own restaurant. Of course, dining was good quality and very delicious. So, i think that pre-mentioning about dining service would be better for both host and tourist. ※ There are no smoking place in and around accomodation. I guess that Arashiyama is non-smoking area.
Stayed 1 night in Jul 2023

6/10 Okay

Tick Lun

Stayed 1 night in May 2023

10/10 Excellent

Mei Po, CHAMPAIGN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rey good
Stayed 2 nights in Mar 2023

10/10 Excellent

Wai Hung

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
There is no outdoor hot spring only indoor one and there is no vending machine for drinks after using the hot spring. The dinner is quite standard, food is ordinary. However, the location is very good for visiting Arashiyama.

10/10 Excellent

TSUKURU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夕食を堪能できました。(栗、まったけ、はも、ゆば、鯛等)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort