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Reviews of Hotel M's Est Shijo - Karasuma

3 out of 5
Hotel M's Est Shijo - Karasuma
41 Motoakuojicho, Shimogyo-ku, Kyoto, Kyoto

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1000 reviews" "
Rating 8 - Good. 363 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, basic business hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
This is a great hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small (as expected). They make use of the space very well. The location is great, close to all the transit lines & many food options near by.
Stayed 3 nights in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Basic, clean, and friendly. The area has a lot of stuff to do as well.
Stayed 1 night in Feb 2024

10/10 Excellent

LIDER WAINE, Daly City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train stations and its different exits. 5mins walk to Nishiki Market
Stayed 2 nights in Jan 2024

10/10 Excellent

Mori

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

8/10 Good

NAOKO

Stayed 1 night in Dec 2023
Response from Hotel M's Est Shijo - Karasuma on 14 Dec 2023
この度は数あるホテルの中から当ホテルにご宿泊いただき誠にありがとうございました。

8/10 Good

Michiko

Stayed 1 night in Dec 2023
Response from Hotel M's Est Shijo - Karasuma on 14 Dec 2023
この度は数あるホテルの中から私共のホテルにお泊まり頂き誠にありがとうございました。またのご宿泊をいただけますことをお待ち申し上げております。

6/10 Okay

BENJAMIN

Stayed 6 nights in Nov 2023
Response from Hotel M's Est Shijo - Karasuma on 14 Dec 2023
この度は当ホテルにご宿泊いただき誠にありがとうございました。今後もサービスの向上に精進して参ります。お客様のまたのご来館をスタッフ一同お待ちしております。

10/10 Excellent

NORIHIRO

Stayed 1 night in Nov 2023
Response from エムズエスト on 30 Nov 2023
この度は私共のホテルにご宿泊頂き誠にありがとうございました。今後もお客様にお喜びいただけるホテルを目指して精進して参ります。またのご来館をお待ち申し上げております。

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2023
Response from Hotel M's Est Shijo - Karasuma on 30 Nov 2023
Thank you very much for staying at our hotel. We will continue to strive to improve our services. We look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & Comfort
Very nice hotel on a side street yet right in the heart of of all the shopping and restaurants, including Terramachi and Nishiki Markets. Plus your minutes away from Pontocho and Gion. The hotel is quiet and our room very comfortable.
Stayed 16 nights in Oct 2023
Response from Hotel M's Est Shijo - Karasuma on 30 Nov 2023
Thank you very much for staying at our hotel among many hotels. We will continue to devote ourselves to improving our services. We look forward to welcoming you again.

6/10 Okay

Emily

Stayed 4 nights in Oct 2023
Response from Hotel M's Est Shijo - Karasuma on 30 Nov 2023
Thank you very much for staying at our hotel. We will continue to strive to improve our services. We look forward to welcoming you back to our hotel.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Hotel M's Est Shijo - Karasuma on 30 Nov 2023
Thank you very much for staying at our hotel among many hotels. We look forward to having you stay with us again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great if you're not working
Pros: Very clean, friendly staff, comfortable bed, mini fridge, hot water pot, nice toiletries (and no wasteful tiny bottles). Cons: Room size was OK for one person though there was no space to keep my suitcase open and no shelves/drawers, so not good for a longer stay. Biggest complaint is that WiFi ranged from mediocre to zero and the chair was uncomfortable. It was hard to get work done.
Stayed 4 nights in Oct 2023
Response from Hotel M's Est Shijo - Karasuma on 30 Nov 2023
Thank you very much for staying at our hotel. We will keep in mind to further improve our services and will continue our efforts in the future. We look forward to welcoming you again.

10/10 Excellent

TAKAYUKI

Stayed 1 night in Oct 2023
Response from エムズエストホテル四条烏丸 フロント on 30 Nov 2023
この度は当ホテルにお泊まり頂き誠にありがとうございました。今後もお客様に快適にお過ごし頂けますよう努めて参ります。お客様のまたのご来館をお待ちしております。

2/10 Terrible

Hana

Stayed 1 night in Sep 2023
Response from エムズエスト on 30 Nov 2023
この度は数あるホテルの中から私共のホテルにお泊まり頂き誠にありがとうございました。何かお困りのことがございましたら、お気軽にご相談ください。

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 4 nights in Sep 2023
Response from Hotel M's Est Shijo - Karasuma on 30 Nov 2023
Thank you very much for staying at our hotel. Our hotel is only a 1-minute walk from Shijo Subway Station and Exit 19 of Karasuma Station on the Hankyu Line. Bus stops are also gathered here, and we have been well received as the best starting point for sightseeing in Kyoto. We will continue to make every effort to provide our guests with a pleasurable stay. We look forward to welcoming you again.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to east/west and north/south train station to go anywhere in kyoto. Lots of dining options in walking distance. Nice to have laundry machine available
Stayed 4 nights in Sep 2023

2/10 Terrible

seiko

Stayed 3 nights in Sep 2023

10/10 Excellent

NGOC

Stayed 4 nights in Aug 2023

8/10 Good

KAZUNO

Stayed 1 night in Jul 2023
Response from エムズエストホテル四条烏丸 on 18 July 2023
この度は当ホテルにご宿泊頂き誠にありがとうございます。またのお越しをお待ちしております。

6/10 Okay

LI WEN

Stayed 1 night in Jun 2023
Response from Hotel M's Est Shijo - Karasuma on 2 July 2023
Thank you for staying at M's Hotel this time. We will continue to improve our service, so we look forward to your next visit.

6/10 Okay

Gergely

Stayed 1 night in Jun 2023
Response from Hotel M's Est Shijo - Karasuma on 2 July 2023
Thank you for staying at M's Hotel this time. We are looking forward to seeing you again.

6/10 Okay

Timothy

Stayed 3 nights in May 2023
Response from Hotel M's Est Shijo - Karasuma on 2 July 2023
Thank you very much for staying at our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel M's Est Shijo - Karasuma, was a wonderful stay. Great location and very helpful staff. They tried their best to speak English with my partner and me and were always available to assist. The room was very clean, the bathroom was pristine, and had good water pressure. The bed was very comfortable and the A/C unit worked perfectly. The location of the hotel was amazing, just a minutes walk from Nishiki, the subway station, and numerous bus stops for easy access to the entire city.
Stayed 2 nights in Jun 2023
Response from Hotel M's Est Shijo - Karasuma on 2 July 2023
Thank you very much for staying at our hotel this time. We will continue to improve our services in the future based on your feedback. We are looking forward to seeing you again.

10/10 Excellent

Shawna

Stayed 2 nights in Jun 2023
Response from Hotel M's Est Shijo - Karasuma on 2 July 2023
Thank you very much for staying at our hotel this time. We are very honored to receive a perfect score. We are looking forward to seeing you again.

8/10 Good

Suki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This location was close to buses and main road for shopping like Nishiki’s Market. Room was smaller than average Japan hotel rooms. Bathroom space had just enough but nothing more. I’d say this place is good for short stays. Found the blanket had a stain under duvet cover. Interior of the room looks modern though. Customer service was ok. Overheard that they don’t call taxis.
Response from Hotel M's Est Shijo - Karasuma on 2 July 2023
Thank you very much for staying at our hotel this time. Despite your busy schedule, I am very happy that you wrote a detailed review. We will continue to devote ourselves to providing services that satisfy our customers. We are looking forward to seeing you again.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property in the perfect location
Stayed 5 nights in May 2023
Response from Hotel M's Est Shijo - Karasuma on 2 July 2023
Thank you very much for staying at our hotel this time. I am very happy to hear that you had a comfortable stay during your stay. We are looking forward to seeing you again.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff
Stayed 2 nights in May 2023
Response from Hotel M's Est Shijo - Karasuma on 28 May 2023
Thank you very much for staying at our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very well-localized hotel in Kyoto, within walking distance from Gion and right by the Hankyu Karasuma subway. Highly recommended!
Stayed 5 nights in May 2023
Response from Hotel M's Est Shijo - Karasuma on 28 May 2023
Thank you for staying at M's Hotel this time. We are very happy to receive words of praise and high evaluation from our customers. We are looking forward to seeing you again.

2/10 Terrible

Nira

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are tiny and uncomfortable. No restaurant. Definitely would recommend this hotel.
Stayed 4 nights in May 2023
Response from Hotel M's Est Shijo - Karasuma on 28 May 2023
Thank you for staying at M's Hotel this time. However, we are very sorry that we could not provide the service that satisfied our customers. We will strive to improve our services in the future. I'm looking forward to hearing from you again

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2023
Response from Hotel M’s EST Shijo-Karasuma on 7 May 2023
Thank you very much for staying at Hotel M‘s Est Shijo Karasuma this time.Also thank you again for your continued praise.Our hotel is located near the downtown area of Kyoto and is the best place for sightseeing and shopping.We sincerely hope for continued patronage as a base for coming out.We will continue to strive to further improve the service aiming for hotels that can satisfy many customers.All of our staff will be waiting from the bottom of our heart.Sincerely

10/10 Excellent

Zack

Stayed 4 nights in Apr 2023
Response from Hotel M's Est Shijo - Karasuma on 28 May 2023
Thank you very much for staying at our hotel this time. We hope that you were comfortable during your stay. We are looking forward to seeing you again.

4/10 Poor

ryoji

Stayed 1 night in Apr 2023
Response from ホテル エムズ・エスト四条烏丸 on 28 Apr 2023
ryoji 様この度は多くのホテルの中から、ホテルエムズ・エスト四条烏丸にご宿泊いただきまして、誠にありがとうございます。これからもっと快適な空間を提供するために、スタッフ一同努力します、また京都にお越しの際にご利用いただけると幸いです。またのご宿泊をスタッフ一同、心よりお待ちしております。ホテル エムズ・エスト四条烏丸 フロントデスク

8/10 Good

Pablo

Stayed 5 nights in Apr 2023
Response from Hotel M's Est Shijo Karasuma  on 16 Apr 2023
Dear Mr. or Mrs. Pablo, Thank you very much for choosing Hotel M's Est Shijo Karasuma from among many hotels.All the staff will work hard to provide a more comfortable space in the future, so we would appreciate it if you could use it again when you come to Kyoto.We look forward to your visit from the bottom of our hearts.Hotel M's Est Shijo Karasuma front desk

10/10 Excellent

Kenneth

Stayed 1 night in Apr 2023
Response from Hotel M’s EST Shijo-Karasuma on 14 Apr 2023
Thank you for selecting Hotel M's Est Shijyo Karasuma from among many hotels this time.We were glad to hear that you were able to relax during your stay.We will continue to improve our services without compromising on our customers' praise.We look forward to your continued patronage of Hotel M’s Est Shijo Karasuma. All of our staff will be waiting for you from the bottom of our hearts.Sincerely

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Super friendly and amicable staff.
Stayed 7 nights in Apr 2023
Response from Hotel M‘s Est Shijo Karasuma Front desk on 12 Apr 2023
Dear Mr./Ms. Jose,Thank you very much for having stayed with us at Hotel M‘s Est Shijo Karasuma and taking the time to share your valuable feedback.We are very glad that you chose our hotel as your accommodation among a lot of hotels in Kyoto.We are very pleased to see that you are satisfied with the customer service .We are constantly seeking to enhance our service for every customer,so your feedback is important to us.We will continue our efforts to give guests a more pleasant stay in every aspect.Once again, your feedback is highly appreciated and we hope you will give us the opportunity to welcome you back in the future.

10/10 Excellent

Myhanh

Stayed 13 nights in Mar 2023
Response from Hotel M's Est Shijo Karasuma Front Desk on 12 Apr 2023
Dear Mr./Ms. Myhanh,Thank you for taking the time to share your positive feedback about your recent stay with us at Hotel M's Est Shijo Karasuma.We are delighted to hear that you had a pleasant experience and enjoyed your stay with us.It is always wonderful to receive positive feedback from our guests and we are pleased that our hotel met your expectations.Our team strives to provide exceptional service to all of our guests, and we are delighted to hear that we were able to make your stay with us a memorable one.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Great stay in Kyoto
Excellent location near a metro station, restaurants, and night life. Check in was easy and the staff were very helpful and courteous.
Stayed 5 nights in Apr 2023
Response from Hotel M's Est Shijo Karasuma  on 11 Apr 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our convenient location, as well as our friendly and helpful staff. We hope you had a great time exploring the nearby restaurants and nightlife, and we look forward to welcoming you back in the future.Best regards,Hotel M's Est Shijo Karasuma Onishi

8/10 Good

john, marina del rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel close to downtown shopping and market areas in Kyoto. Room really small but most Japan hotels are similar.
Stayed 3 nights in Apr 2023
Response from Hotel M's Est Shijo Karasuma  on 11 Apr 2023
Dear Mr. or Mrs. john, Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you enjoyed our convenient location near the downtown shopping and market areas. While we understand that our room size may have been smaller than you are used to, we strive to make up for it with comfortable and modern amenities. We hope you had a pleasant stay overall, and we look forward to welcoming you back in the future.Best regards,Hotel M's Est Shijo Karasuma Onishi

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from ホテルエムズエスト四条烏丸 on 28 Apr 2023
Dear Mr.Ms.Tan,Thank you for selecting Hotel M's Est Shijyo Karasuma from among many hotels this time.We were glad to hear that you were able to relax during your stay.We will continue to improve our services without compromising on our customers' praise.We look forward to your continued patronage of Hotel M’s Est Shijo Karasuma. All of our staff will be waiting for you from the bottom of our hearts.SincerelyHotel M’s EST Shijo-Karasuma

6/10 Okay

Meia

Travelled with partner
Decent hotel with the bare minimal but nothing extra to note.
Stayed 5 nights in Mar 2023
Response from Hotel M's Est Shijo Karasuma  on 11 Apr 2023
Dear Mr. or Mrs. Meia, Thank you for taking the time to share your feedback regarding your recent stay with us. We strive to provide our guests with comfortable accommodations. However, we also aim to continuously improve our services and offerings to enhance the overall experience for our guests. Thank you for choosing our hotel for your stay and we hope to have the opportunity to welcome you back in the future.Best regards,Hotel M's Est Shijo Karasuma Onishi

10/10 Excellent

Liying

Stayed 3 nights in Mar 2023
Response from ホテルエムズ・エスト四条烏丸 フロントデスク on 2 Apr 2023
Liying様この度は数多くのホテルの中から、ホテルエムズ・エスト四条烏丸にご宿泊いただきまして、誠にありがとうございます。また、満点の評価を頂戴し、重ねて御礼申し上げます。ご滞在中はお寛ぎいただけたご様子で、私共も大変嬉しく存じます。これからもお客様のお褒めのお言葉に甘えることなく、より一層サービスの向上に努めて参ります。今後ともホテルエムズ・エスト四条烏丸をご愛顧賜りますよう、お願い申し上げます。またのご宿泊をスタッフ一同、心よりお待ちしております。

10/10 Excellent

guillermo n

Stayed 4 nights in Mar 2023
Response from Hotel M's Est Shijo Karasuma  front on 12 Mar 2023
Thank you very much for choosing Hotel M's Est Shijo Karasuma from among many hotels.All the staff will work hard to provide a more comfortable space in the future, so we would appreciate it if you could use it again when you come to Kyoto.We look forward to your visit from the bottom of our hearts.Hotel M's Est Shijo Karasuma front desk

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in an excellent location. Within a couple of minutes walk to the metro and Nishiki Market. The staff were very welcoming and polite. The hotel and room was very clean, there were washer and dryers available which was a great bonus.
Stayed 3 nights in Mar 2023
Response from Hotel M’s EST Shijo-Karasuma on 12 Mar 2023
Thank you for selecting Hotel M's Est Shijyo Karasuma from among many hotels this time.We were glad to hear that you were able to relax during your stay.We will continue to improve our services without compromising on our customers' praise.We look forward to your continued patronage of Hotel M’s Est Shijo Karasuma. All of our staff will be waiting for you from the bottom of our hearts.Sincerely

10/10 Excellent

YUMI

Stayed 1 night in Mar 2023
Response from ホテル エムズ・エスト四条烏丸  フロントデスク on 8 Mar 2023
YUMI様この度は多くのホテルの中から、ホテルエムズ・エスト四条烏丸にご宿泊いただきまして、誠にありがとうございます。ご滞在中はお寛ぎいただけたご様子で、私共も大変嬉しく存じます。これからもお客様のお褒めの言葉に甘えることなく、より一層サービスの向上に努めて参ります。今後ともホテルエムズ・エスト四条烏丸をご愛顧賜りますよう、お願い申し上げます。またのご宿泊をスタッフ一同、心よりお待ちしております。

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just about everything you need for a trip
Stayed 4 nights in Feb 2023
Response from Hotel M’s EST Shijo-Karasuma on 16 Feb 2023
Dear Michael Thank you for selecting Hotel M's Est Shijyo Karasuma from among many hotels this time.We were glad to hear that you were able to relax during your stay.We will continue to improve our services without compromising on our customers' praise.We look forward to your continued patronage of Hotel M’s Est Shijo Karasuma. All of our staff will be waiting for you from the bottom of our hearts.SincerelyHotel M’s EST Shijo-Karasuma

10/10 Excellent

CHUN WAI

Stayed 3 nights in Feb 2023
Response from ホテル エムズ・エスト四条烏丸  フロントデスク on 13 Feb 2023
この度は多くのホテルの中から、ホテルエムズ・エスト四条烏丸にご宿泊いただきまして、誠にありがとうございます。ご滞在中はお寛ぎいただけたご様子で、私共も大変嬉しく存じます。これからもお客様のお褒めの言葉に甘えることなく、より一層サービスの向上に努めて参ります。今後ともホテルエムズ・エスト四条烏丸をご愛顧賜りますよう、お願い申し上げます。またのご宿泊をスタッフ一同、心よりお待ちしております。

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite stays when i was in Japan. They helped me with lots of different areas and guided me around.
Response from Hotel M’s EST Shijo-Karasuma on 27 Jan 2023
Dear Mr./Ms., KEITHThank you for selecting Hotel M's Est Shijyo Karasuma from among many hotels this time.We were glad to hear that you were able to relax during your stay.We will continue to improve our services without compromising on our customers' praise.We look forward to your continued patronage of Hotel M’s Est Shijo Karasuma. All of our staff will be waiting for you from the bottom of our hearts.SincerelyHotel M’s EST Shijo-KarasumaFront desk Onishi