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Reviews of AC Hotel by Marriott Kuala Lumpur

4 out of 5
AC Hotel by Marriott Kuala Lumpur
9 Jalan Lumut, Off Jalan Ipoh, Kuala Lumpur

Reviews

8.2

Very good

Rating 10 - Excellent. 265 out of 760 reviews" "
Rating 8 - Good. 355 out of 760 reviews" "
Rating 6 - Okay. 84 out of 760 reviews" "
Rating 4 - Poor. 35 out of 760 reviews" "
Rating 2 - Terrible. 21 out of 760 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Seng Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms look recently renovated, in good condition
Stayed 1 night in Mar 2024

6/10 Okay

DR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT wish we stayed longer!
Stayed 2 nights in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is located in a great place, near a station. Which can also be bad because of the train noise. After a full day Kuala Lumpur, I never heard the trains, slept right through
Stayed 1 night in Dec 2023

10/10 Excellent

anayr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and very clean.All equipment very well.maintane.
Stayed 1 night in Dec 2023

8/10 Good

Carole Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very courteous and the property is updated.
Stayed 9 nights in Nov 2023

10/10 Excellent

Nurain Sarina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jade

Stayed 3 nights in Feb 2023

8/10 Good

Ridhwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

steeve

Stayed 6 nights in Jan 2023

10/10 Excellent

hee eok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & friendly . But, haven’t clean restraunt near by walk.
Stayed 5 nights in Dec 2022

10/10 Excellent

Fik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
excellent service friendly staff great location Perfect breakfast
Stayed 10 nights in Dec 2022

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Dec 2022

8/10 Good

Nur Hidayah

Stayed 1 night in Nov 2022

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, Najwa, for helping to make our trip enjoyable. I was pleasantly surprised at the professionalism on display during my stay at your hotel. You cared very well for my family. Keep it up!
Stayed 3 nights in Nov 2022

10/10 Excellent

Cheng Soon

Liked: Amenities
Reasonable price, good location.

8/10 Good

Yoke John

Stayed 2 nights in Oct 2022

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Safa

Stayed 8 nights in Oct 2022

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have to pay RM 10 for parking.
The room is ok. They don't have room service. The restaurant is only available for breakfast. Be aware that parking needs to pay RM 10.00 per entry. WIll not return due to paid parking.
Stayed 1 night in Sep 2022

10/10 Excellent

Kelly Wei Feng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and new. Friendly staffs
Stayed 2 nights in Aug 2022

10/10 Excellent

MAHJOUB, Doha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money.AC Hotel compares with most 5 star hotels. Very clean, varied breakfast. Not far from the centre , abt 2.5 km to the buzling central area of KL. If you learn how to use the Monorail you can travel easily abd cheaply to and from the hotel . Tuere is a cosy bar by the reception and a reading area like a library … tjete is also a good restaurant opposite AC, they specialise in all sort of seafood .Every night it is packed with customers.
Stayed 4 nights in Aug 2022

8/10 Good

sugandhi

Liked: Staff & service
Stayed 1 night in Jul 2022

2/10 Terrible

Meng

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
3 out of 4 elevator card readers were broken, WiFi access down, property shows sign of age, and lack of maintenance, I will not stay here again.
Stayed 1 night in Jul 2022

10/10 Excellent

Norlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Tai

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ac hotel
The room condition is good, cleaning need to be more concern on furry stuff on the bed and map need stronger vacuum. The room need more brighter light. Other from tat, well done!
Stayed 1 night in Nov 2020

6/10 Okay

Norlia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Adlina, Kuala lumpur

Travelled with partner
Liked: Cleanliness
The housekeeping staff return back my tab, which i left at the hotel room. The front office staff (ladies) should improve their service, be more helpful and smile to their guests.
Stayed 1 night in Sep 2020

6/10 Okay

Siti zarah

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Professional and courteous staff. Very clean
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean
Stayed 2 nights in Feb 2020

6/10 Okay

SELVAM

Liked: Cleanliness
Parking need to pay 😭😭😭
Previous visit parking was free and now Parking need to pay. The single bed was too small.
Stayed 2 nights in Feb 2020

8/10 Good

FL

Travelled with partner
Liked: Amenities, property conditions & facilities
Location is ok, a few mins walk to the train station. Good if you drive, the nearest mall is a short 5 mins away. Carpark lots in this hotel is limited, hard to find in the daytime.
Stayed 2 nights in Oct 2019

6/10 Okay

Norlia

Disliked: Staff & service
The hotel starts charging for the parking this year and there is additional forms to sign (defeat the online booking) and they will ask you to sign a hard copy T&C (which is similar to the T&C which you have read and click Accepted on the online form). The "improved" steps during the check in defeat the "simple and speedy" check in which we used to enjoy previous years. The rooms stays the same except the introduction of another mirror in the bathroom. I don't see happy and smiley face during check in like before. Not sure what happen to the system/process though, but it really turns me off.
Stayed 1 night in Jan 2020

10/10 Excellent

Farra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
NICE and very comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Goh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here
All are ok. except for during check-in. Is the front desk officer in training?
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Irma Intan Ezliena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Vistana also become my preference due to comfort and clean
Stayed 1 night in Dec 2019

8/10 Good

Zamri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Dec 2019

10/10 Excellent

Melisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay itself was good. But what was great - the honest housekeeping staff that clean my hotel room after check-out. We left something important in the room. And we got it back after coming back to the hotel the next day. Thank you, Miki, and the rest of the team, for returning the item to us. Truly appreciate it!
Stayed 3 nights in Dec 2019

10/10 Excellent

Abdul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy transportation
Stayed 5 nights in Dec 2019

6/10 Okay

Sam, Singapore

Travelled with partner
Liked: Cleanliness, amenities
I smelt smoke in the room. Not sure why. They claim it was non smoking room. Otherwise great place.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and excellent
Stayed 1 night in Nov 2019

8/10 Good

Harris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolong Upgrade kad akses
Semua OK tetapi sila baiki sensor pada pintu masuk bilik. Sepanjang 3h/2m kami menginap, tiga kali kami terpaksa turun ke kaunter untuk re'format' kad akses! Itu sahaja.
Stayed 1 night in Aug 2019

10/10 Excellent

Nur Shatilla

Stayed 1 night in Nov 2019

4/10 Poor

Muhammad Zaki

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do a room dining service
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy to access. Nearby shop and transport. Room clean.
Stayed 1 night in Nov 2019