Dear Xin,Thank you so much for your incredible positive rating. We are truly thrilled to hear that you had such a fantastic experience during your stay with us.Your kind words mean the world to us and serve as a testament to our commitment to providing exceptional service to every guest. It was our pleasure to ensure that your stay was nothing short of wonderful.We would be honored to welcome you once again for another memorable experience.Regards.N. Mageswary - Guest Experience

Dear Ming Long,Thank you so much for your glowing review. We're thrilled to hear that you had such a wonderful experience during your recent stay with us. It's truly heartening to know that you found our place clean, luxurious, and worth returning to.We're delighted that you enjoyed our spa facilities as well. Providing our guests with top-notch amenities and a memorable experience is always our goal.Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay. RegardsN. Mageswary - Guest Experience.

Dear Mattthew,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel lovely and enjoyed our fantastic facilities. We're also pleased that you found the proximity of the train station convenient for your travels.However, we regret to learn that your experience with our check-in process and restaurant staff did not meet your expectations. Please accept our sincere apologies for any inconvenience or lack of attentiveness you encountered during your stay. Rest assured, we'll address your concerns with our team to ensure that we consistently provide exceptional service to all our guests.We're glad to hear that you had positive interactions with our lobby bar staff and housekeeping team. Your kind words will be shared with them as encouragement to continue their outstanding work.We truly value your feedback as it helps us identify areas for improvement and enhance our guests' experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards.N. Mageswary - Guest Experience

Dear Guo Sheng,Thank you for your concise feedback. We're delighted to hear that you had a very good experience. We look forward to welcoming you back.Regard.N. Mageswary - Guest Experience

Dear Saber,Thank you for your feedback. We're pleased to hear that you found our hotel to be clean and the surrounding area to be very safe. Providing a secure and comfortable environment is a top priority for us. We look forward to welcoming you back for another positive experience.Regards.N. Mageswary - Guest Experience

Dear Michael,Thank you for choosing Sofitel for your recent 4-night stay, and for sharing your positive experience with us. We're delighted to hear that your time with us was enjoyable.It's wonderful to know that you found your room comfortable and clean, and that our service met your expectations. Creating a pleasant and relaxing atmosphere for our guests is what we strive for, and your feedback is truly appreciated.We look forward to the pleasure of welcoming you back for another delightful stay at Sofitel in the future.Regards.N. Mageswary - Guest Experience

Dear Brian,We appreciate your input and are pleased to see that your overall experience was positive.Your rating indicates that there may be areas where we can improve, and we would love to hear more about your thoughts. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards.N. Mageswary - Guest Experience

Dear Mark,Thank you for taking the time to rate your recent stay at Sofitel Kuala Lumpur Damansara. We value your feedback and your rating suggests there may have been some aspects of your stay that didn't meet your expectations. We would greatly appreciate it if you could share any specific details or concerns to help us improve our services and make your next visit exceptional. Your satisfaction is our priority, and your input is essential in achieving that goal.Warm regards,Chloe Tay Front Office Manager

Dear Albert,We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George KoumendakosGeneral Manager

Dear Shan,Warm greetings from Sofitel Kuala Lumpur Damansara!It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times.My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely,George KoumendakosGeneral Manager

Dear Khairina,Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our clean and comfortable room as well as the food and beverage serve you well. I will share your feedback with the team and they will be very pleased to hear your kind comments. Thank you for choosing to stay with us once again and we look forward to an opportunity to welcome you back again in the near future for another enjoyable visit. Sincerely,George KoumendakosGeneral Manager

Dear D,Your feedback is essential to us so we thank you for taking the time to write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly noted your comments.Please rest assured, we will motivate the staffs to further improve on the areas that you have helped to point out to us.Your feedback helps us to improve the guest experience we deliver, and we would be humbled to have you again if you would allow us a chance to offer you the true luxury experience that you expected and deserve.Sincerely,George KoumendakosGeneral Manager

Dear Melissa,Warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. We are pleased to hear that you enjoyed and had a pleasant stay with us. We are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely,George KoumendakosGeneral Manager

Dear Mr. Estephan,Warmest Greetings from Sofitel Kuala Lumpur Damansara!Thank you for your feedback. We really appreciate on it.We truly apologized for the inconvenience caused. We have shared your feedback to respective department for further action. In the meantime, please do let us know on your next arrival that we can look after your stay.

Dear Sam,Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your detailed feedback with us. I am sorry to hear the stay was not entirely perfect and I do apologize for the shortfalls you encountered, my apologies. Your feedback is great to receive and we do look forward to welcoming you back again for a much improved future stay.Sincerely,George KoumendakosGeneral Manager

Dear Yeow Lee,We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara.It is always a pleasure to receive positive feedback, I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,George KoumendakosGeneral Manager

Dear Chiu Ping,Thank you for your recent stay and we do appreciate you taking the time to share your feedback but we are sorry to hear you did not have an altogether pleasant experience.
We had inspected the room prior to arrival and all the cleaning was done to our enhanced standards so it is very disheartening to hear of your dissatisfaction for the quality of cleanliness. Your feedback is important to us and we are sorry this made you feel uncomfortable, we do take the cleanliness extremely seriously and have revised all our services to a newer and higher standard.
We hope you may have an opportunity to visit us again and have a much improved experience at that time,.Sincerely,George KoumendakosGeneral Manager

Dear Mohammed Raizi,Thank you for taking the time to share with us your kind review, we're glad that your staycation was nothing short of memorable - I will be sure to mention your kind notes to our associates who took such great care of you and your family.

We look forward to the pleasure of your company once again, should you ever choose to return.Sincerely,George KoumendakosGeneral Manager

Dear Laureen,Good day and warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for you valuable feedback and for sharing your experiences with us. WWe are glad to hear that you had a comfortable stay and that we were of warm service to you. We appreciate your compliments about our overall guest experience. Our aim is to detail to our guest needs and your comment is important to us as we work towards ensuring that all our efforts are well put into place.We look forward to your next visit, thank you once again for choosing to stay at our hotel.Sincerely,George KoumendakosGeneral Manager

Dear Salah,We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback and ratings. I will share your ratings with our team. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George KoumendakosGeneral Manager

Dear Abid,Thank you for choosing Sofitel Kuala Lumpur Damansara and we really appreciate you taking the time to share your feedback with us. We are pleased to hear that you truly enjoyed our atmosphere and that you had a wonderful overall stay experience. That is very kind of you to mention and we are able to provide you a wonderful experience and your comments will touch the hearts of the team, your kind feedback is really appreciated and will motivate all the staff further as we strive to provide the best in service to all our guests.Sincerely,George KoumendakosGeneral Manager

Dear Mark, We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. We are glad to hear that you had a very pleasant stay and that you liked the service provided by the team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Shyun Yann, Warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely, George Koumendakos General Manager

Dear Wong, Thanks for choosing us and we really appreciate you taking the time to tell us about your recent stay at Sofitel Kuala Lumpur Damansara. We are very sorry to hear your experience did not meet your expectations on this visit on certain issues, and my sincere apologies for the shortfalls you encountered. Your feedback is very important to us as it will assist us greatly to make the necessary changes to ensure corrective measures are in place to prevent these problems re-occurring. The issues you have shared are of great concern and I am very sorry for the inconvenience and disappointment this must have caused you. Although you did not enjoy an altogether great experience on this trip it is our hope that you will be able to consider us once again and allow us another opportunity to restore your confidence in our hotel facilities and service. Sincerely, George Koumendakos General Manager

Dear ChoonYin, Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly and helpful, I will share your feedback with the team and they will be very pleased to hear your kind comments. I also have taken note on the areas you felt we could make some further improvements and this will assist us greatly with training and motivating our team to provide an even better experience for future stays. By the way, our Club Millesime is open daily from 11am to 9pm, from 20th June 2022. We thank you for sharing your comments and hope we may have an opportunity to welcome you back again in the future for another great visit. Sincerely, George Koumendakos General Manager

Dear Colbert, Thank you very much for sharing this lovely review following your visit to Sofitel Kuala Lumpur Damansara. I am delighted to hear that you had an exceptional experience right from your arrival to the little details that we know matter the most to you. We do hope that we will be able to welcome you back to your home away from home very soon. Sincerely, George Koumendakos General Manager

Dear Thong, We very much appreciate your feedback and thank you for choosing Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive ratings which I am sure will be an encouragement to the team as we strive to continuously provide quality services and maintain hospitality standards for the comfort of our guests. Thank you again for staying with us and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Sue, Good day and warm greetings from Sofitel Kuala Lumpur Damansara. It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for taking the time to share with us your experience. I noted that the experience you had did not meet your expectations and please allow us to express our sincerest apologies. We deeply apologize for the shortcoming you have experienced during check in as it does not reflect the standard that we usually aim for. We will take the corrective actions and incorporate more training to ensure staffs follow the check in procedures to avoid any delay and to ensure proper communication is deliver to the guests. We apologize if this has caused you any inconvenience. We appreciate your ratings, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, George Koumendakos General Manager

Dear Weng Han, We very much appreciate your feedback regarding your stay at Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive ratings and thank you for choosing our hotel. I am glad to hear that you had a wonderful stay and we appreciate your comments regarding the smooth check-in which will be shared with our Front office team. Your good review means a lot to us which I am sure will be an encouragement to all. Thank you again for staying with us and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Lau, Thank you for choosing Sofitel Kuala Lumpur Damansara and we really appreciate you taking the time to share your feedback with us on your recent stay. I am pleased to hear that you enjoyed a good stay, friendliness of the staff and like the spacious and comfortable room. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate in hearing your comments and will share your feedback with our team, we look forward to an opportunity to welcome you back to Sofitel Kuala Lumpur Damansara once again in the near future. Sincerely, George Koumendakos General Manager

Dear Poo Beng, We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback and ratings. I will share your ratings with our team. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Chin Leong, Good day and warm greetings from Sofitel Kuala Lumpur Damansara. It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. From the ratings in the guest survey, I noted that the experience you had did not meet your expectations and please allow us to express our sincerest apologies. Thank you for your feedback and we look forward to an opportunity to welcome you back in the near future for a much improved stay at that time. Sincerely, George Koumendakos General Manager

Dear Wai Keng, Thank you for taking the time to write such a wonderful and flattering review, we're very thrilled to read that you've not only enjoyed the world-class facilities but also the warm hospitality extended. It's always such an honor to know that we've not only made another guest happy but we've also made a guest for life. We very much look forward to having you around more and more in the coming weeks and months should your travels bring you to Kuala Lumpur often. Sincerely, George Koumendakos General Manager

Dear Elyn, Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly and helpful, I will share your feedback with the team and they will be very pleased to hear your kind comments. We thank you for sharing your comments and hope we may have an opportunity to welcome you back again in the future for another great visit. Sincerely, George Koumendakos General Manager

Dear Leong, We very much appreciate your comments regarding your stay at the Sofitel Hotel Kuala Lumpur. It is always a pleasure to receive positive feedback. I am happy to hear that you enjoyed the overall hotel experience and that everything was prepared to suit your preference by our friendly staffs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Phei Zhuin, Good day and warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for taking the time to share with us your experience at Sofitel Hotel. I noted that the experience you had did not meet your expectations and please allow us to express our sincerest apologies. We deeply apologize for the shortcoming you have experienced during check in as it does not reflect the standard that we usually aim for. We will take the corrective actions and incorporate more training to ensure staffs follow the check in procedures to avoid any delay. We apologize if this has caused you any inconvenience. We appreciate your comments, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, George Koumendakos General Manager

Dear Valued Guests, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. We are disappointed to hear that your overall experience was not up to our usual standard as we do put much effort into training our staffs to provide the service standard we aim for. We will definitely incorporate more retraining to ensure our staffs are well educated with the benefits and information to properly communicate to our guests. We have taken note of your comments with regards to the bathroom amenities, lighting at our reception desk, and check in time at 2pm and appreciate you taking the time to share your feedback and highlighting the areas you felt we need to make improvements. We deeply apologize for the shortfalls you have experienced with our service and please rest assured, we will take immediate action on the issues you have helped to point out. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely, George Koumendakos General Manager

Dear Valued Guests, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. We are very sorry to hear of your concerns for the expensive car parking you have mentioned and we will be immediately looking at this shortfall, we are very sorry for any discomfort you may have experienced and your feedback will assist us to improve and to ensure any concerns are rectified immediately and always to the standard we have set. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, George Koumendakos General Manager

Dear SH, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. We are very sorry to hear of your concerns for the cleanliness and the bedsheets condition you have mentioned and we will be immediately looking at this shortfall, we are very sorry for any discomfort you may have experienced and your feedback will assist us to improve our system of inspections to ensure any concerns are rectified immediately and always to the standard we have set. On the other hand, it is regretful to know of the queue to the check-in was not being up to our usual standard and we are very sorry for the shortfalls you experienced, we will be making the necessary changes for improvements in the future. Once again, we apologize for the unsatisfactory experience. I sincerely hope that this has not marred your overall impression of the hotel and that you will give us another opportunity to restore your faith in us and to be of service to you once again. Sincerely, George Koumendakos General Manager

Dear Wai Jin, Your feedback is essential for us to continuously improve our quality of service, therefore we would like to thank you for taking the time to write to us your constructive and detailed feedback. I am of course very disappointed to read that you have encountered so many issues during your stay causing much inconvenience, which I apologize for. It is regrettable to read that our service consequently did not meet your expectations but rest assured that your comments are duly taken into consideration and action is being taken accordingly. Again, I apologize for the numerous issues encountered. I hope that this did not prevent you from having a wonderful time in Kuala Lumpur nevertheless. So as to improve the guest experience we deliver, it would be my pleasure to hear from you to further discuss how we can offer you the true luxury experience you deserve. Sincerely, George Koumendakos General Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. Thank you for taking the time to write to us about your concerns, the matter you had experienced is being looked into carefully. It is disappointing to hear our breakfast variety were not up to standard for your experience and we sincerely apologize for the shortfalls you encountered, we will be reviewing your feedback as a team and making the necessary changes for improvement. Your feedback helps us to improve the guest experience we deliver, and we would be humbled to have you again if you would allow us a chance to offer you the true luxury experience that you expected and deserve. Sincerely, George Koumendakos General Manager

Dear Thien, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. We are very sorry to hear of your concerns for the expensive car parking you have mentioned and we will be immediately looking at this shortfall, we are very sorry for any discomfort you may have experienced and your feedback will assist us to improve and to ensure any concerns are rectified immediately and always to the standard we have set. However, we do have safety box in each guest room which is inside the wardrobe drawer. Mr. Thien, I thank you for your feedback and appreciate your comments very much, once again we are sorry for the shortfalls in our service but we do hope you can consider us again for a future stay and have a much better experience at that time. Sincerely, George Koumendakos General Manager

Dear Muhamad Safwan, Warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely, George Koumendakos General Manager