Outdoor pool, open 7:00 AM to 8:00 PM, pool loungers

Reviews of PARKROYAL COLLECTION Kuala Lumpur

5 out of 5
PARKROYAL COLLECTION Kuala Lumpur
Jalan Sultan Ismail, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 417 reviews" "
Rating 8 - Good. 117 out of 417 reviews" "
Rating 6 - Okay. 46 out of 417 reviews" "
Rating 4 - Poor. 25 out of 417 reviews" "
Rating 2 - Terrible. 12 out of 417 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Yuko

Great location and beautiful hotel.
Stayed 1 night in Mar 2024
Response from Cristian Nannucci on 22 Mar 2024
Dear Yuko,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Masuhiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in Mar 2024
Response from Cristian Nannucci on 22 Mar 2024
Dear Masuhiro,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

Terence

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Cristian Nannucci on 22 Mar 2024
Dear Terence,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Ahson

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel within 5 minutes walk of the Bukit Bintang Monorail Station and one other train line. Easy acces from KL Sentral station. Modern, clean, and very nice. The breakfast Buffet was good but a little pricy. In the heart of Bukit Bintang, can’t go wrong with this hotel! Thanks for a great experience!!
Stayed 5 nights in Mar 2024
Response from Cristian Nannucci on 22 Mar 2024
Dear Ahson,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

2/10 Terrible

Deepesh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room chosen does not have a window . Window is in the toilet that too flush against a sheer wall . This should be mentioned when they give room descriptions ! Who stays in a room without a window . Ask service to have to the room cleaned at 10 am . Come back at 1.30 pm no service done . Call service - there is a queue , we cannot control housekeeping . It should call itself a motel instead of hotel !
Stayed 3 nights in Mar 2024
Response from Cristian Nannucci on 22 Mar 2024
Dear Deepesh,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 Okay

Ka Leong Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property was great, super near to some of the malls in KL. Also enjoyed omakase lunch experience at Sushi Qubey. One of the disappointing part of my stay was actually the Club Lounge as the drinks available were quite limited, and that there were no finger food or snacks provided unless you went there during their cocktail hour. The room was also not quite sound-proofed. I could hear coughing, laughter and people walking outside the room from the bed/sofa area (which is quite far in). Lastly, thought it was quite silly was that the in-room drinks (even the non-alcoholic drinks) were chargeable even though I’ve booked a room with Club Lounge access which would give me the same drinks for free.
Stayed 3 nights in Mar 2024
Response from Cristian Nannucci on 22 Mar 2024
Dear Ka Leong,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 Okay

Sharlene

Travelled with family, Travelled with family and small children
.
Stayed 4 nights in Feb 2024
Response from Cristian Nannucci on 5 Mar 2024
Dear Sharlene,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location right next to KLCC, pavillion, lot 10 and all the shopping and dining options.the pool facilities were nice but small. Easy to get to the train station or get a grab anywhere from there. The room was very clean and modern. Bed and pillows were fine. They have a nice bar on ground floor with lovely live music bands on the weekends.
Stayed 3 nights in Feb 2024
Response from Cristian Nannucci on 5 Mar 2024
Dear Joan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Jennish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in kl.
Stayed 2 nights in Jan 2024
Response from Cristian Nannucci on 9 Feb 2024
Dear Jennish,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Abdul Rais Rohana

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Fast in responding to guests request. Walkable to most places, except for the traffic congestion which was really crazy during peak period, in which I wonder why this was not resolved for many years now ..
Stayed 2 nights in Feb 2024
Response from Cristian Nannucci on 5 Mar 2024
Dear Abdul Rais,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Yeow Khuan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some problem with the shower but the team sent an experienced technician and resolved the issue within 10 minutes. No question asked.
Stayed 3 nights in Jan 2024
Response from Cristian Nannucci on 5 Mar 2024
Dear Yeow Khuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 Poor

Nigel, Hayes

Disliked: Amenities, property conditions & facilities
Long queue at check-in. Room wasn’t ready even though I was an hour early for the check-in. Had to wait a long time to get the room after the actual check-in time. Mini bar was empty. There was no iron or ironing board which I had to request it. Bathroom didn’t have a bin. Air conditioning wasn’t working to the max . The temperature in the room wouldn’t go below 22 degrees while we on 17th floor and it was 35 degrees outside. I was expecting a lot more from a hotel like ParkRoyal.
Stayed 4 nights in Jan 2024
Response from Cristian Nannucci on 5 Mar 2024
Dear NIgel,Thank you for taking the time to share your feedback with us. We are truly disappointed to learn that your recent stay did not meet your expectations. Our team strives to provide exceptional service and accommodations to all our guests, and we apologize for falling short in your case.We value your input and would like to address your concerns directly. Please reach out to us so we can discuss your experience further and work towards resolving any issues you encountered.Despite the challenges you faced during your stay, we sincerely hope that you will give us another opportunity to exceed your expectations. We would love the chance to welcome you back for another refreshing stay and demonstrate the high level of hospitality that we are known for.Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

MUHAMMAD ZHAFRAN

Response from Cristian Nannucci on 30 Jan 2024
Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Good

ISMAIL

Stayed 3 nights in Jan 2024
Response from Cristian Nannucci on 22 Mar 2024
Dear Ismail,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

David

Stayed 5 nights in Jan 2024
Response from Cristian Nannucci on 16 Jan 2024
Dear David,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of everything, notably a lot of shopping centres. The pool is a great spot to unwind and the rooms are quite spacious
Response from Cristian Nannucci on 30 Jan 2024
Dear Amy,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Good

KAR YOONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cristian Nannucci on 16 Jan 2024
Dear Kar Yoong,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant.Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours,Cristian Nannucci Complex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Siti Zubaidah Binte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very gorgeous venue. Very convenient.
Stayed 3 nights in Dec 2023
Response from Cristian Nannucci on 16 Jan 2024
Dear Siti Zubaidah ,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Stephan, Campbell

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Cristian Nannucci on 16 Jan 2024
Dear Stephan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

John, Petaling Jaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cristian Nannucci on 16 Jan 2024
Dear John,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

ashok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cristian Nannucci on 5 Mar 2024
Dear Ashok,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

2/10 Terrible

Ellina

Stayed 2 nights in Dec 2023
Response from Faizal on 31 Dec 2023
Dear Ms Ellina,Season's greetings with PARKROYAL COLLECTION Kuala Lumpur.Thank you for your feedback, however please let us know your room number as I would like to meet you personally to solve the issue.Once again thank you indeed and looking forward for your reply.Regards.Mohd Faizal Bin EliasFront Office Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
I stayed before with corporate bookings at Urban Lifestyle rooms and the condition was better. However for Urban Deluxe the bath and toilet floor were stained and mouldy. Can feel the slimy floor. The room also had a weird fishy smell after housekeeping. Not to mention the reception wanted to downgrade us to Superior rooms when requested for same floor (we had 2 rooms). Suprisingly she managed to get 2 Urban Deluxe rooms on same floor when I highlighted the downgrade. Overall I chose the hotel due to my pleasant experience with corporate booking. Unfortunately not the same when i book with Hotel.com.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephan, Campbell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very nice pool area, great location. Booked it already again for the way back via KL.
Stayed 3 nights in Dec 2023

10/10 Excellent

Enkhtamir, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cristian Nannucci on 31 Dec 2023
Dear Enkhtamir,Thank you so much for choosing to stay with us and for taking the time to leave a review. We are delighted to see that you had a positive experience during your stay and appreciate the high score you've given us.We strive to provide excellent service and a comfortable environment for our guests, and it's always rewarding to know when we've succeeded. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, we'd love to hear more about your experience.We hope to have the pleasure of hosting you again in the future. Safe travels!Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

LISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay / strategic location
Strategic location next to Lot 10 and LRT stations. Within walking distance to Pavilion. Beds are very comfortable and room is quiet and well insulated. There wasn’t a clear sign where to queue at the reception and it is open-concept type. I was waiting at one place and others could jump queue without staff realising. The room wasn’t ready at 2pm. We got our room at close to 4pm and they compensated us with free lounge access for the cocktail buffet from 5-7pm. Overall a very comfortable stay.
Stayed 1 night in Dec 2023

4/10 Poor

Norman

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we reach the hotel,there was no bellboy coming over to help us with our family of 5,luckily we had a nice driver who helped us with our luggage. When we tried to check in at 3.30pm for the 2 collection rooms,the reception staff told us that the 2 rooms was no ready even though the checkin time is at 2pm.we waited at the lounge area for more than an hour before the room was ready.I think the management and service doesn’t meet the 5stars requirements n standards.it is not hotel friendly. We booked the collection club premier double double,which I don’t think the room can fit 4 unless young children.I have 3 teenagers whereas one of them have to sleep on the sofa. For the collection club premier king,although it’s located at level 4,I don’t recommend for those who are light sleepers.u can hear the vehicles sound at 11plus at every night.
Stayed 3 nights in Dec 2023

8/10 Good

Geraldine

Stayed 10 nights in Dec 2023
Response from Cristian Nannucci on 21 Dec 2023
Dear Geraldine,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Cristian Nannucci on 30 Jan 2024
Dear Sonia,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cristian Nannucci on 30 Jan 2024
Dear Mike,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Good

DAWN, Gilbert

Stayed 1 night in Dec 2023
Response from Cristian Nannucci on 30 Jan 2024
Dear Dawn,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

HILINA REGASA

Liked: Amenities, property conditions & facilities
Response from Cristian Nannucci on 5 Mar 2024
Dear Hilina Regasa,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

SYLVIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Cristian Nannucci on 19 Dec 2023
Dear Sylvia,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received such positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Haziqah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here! Room is very spacious and clean. Easily access to nearby shopping mall eg: Lot 10, Pavillion. Staffs are very helpful and friendly!
Stayed 2 nights in Dec 2023
Response from Cristian Nannucci on 19 Dec 2023
Dear Haziqah,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

Guat Lian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very convenient . Bedroom setup is good and comfy .
Stayed 4 nights in Dec 2023
Response from Cristian Nannucci on 19 Dec 2023
Dear Mr Guat Lian,We are delighted to know that you enjoyed our warm hospitality and service during your stay at PARKROYAL COLLECTION Kuala Lumpur.Thank you so much for the positive rating with this review. The team and I look forward to having the opportunity to welcoming you back very soon. Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 Okay

Marven

Travelled with partner
Liked: Staff & service, amenities
Arrived at 1530hrs and headed up to the club lounge’s dedicated check-in counter but was told that my room wasn’t ready despite check-in was supposed to be from 3pm. Air-conditioned wasn’t the best. Thermostat could be adjusted to 16° but the lowest temperature the room go could was 24°. The shower set in the bathtub was leaking terribly and the drain stopper wasn’t working until technicians had to come fix it. Breakfast buffet was sumptious.
Stayed 2 nights in Dec 2023
Response from Cristian Nannucci on 1 Jan 2024
Dear Marven,I hope this message finds you well. I would like to extend our sincere appreciation for choosing to stay with us at PARKROYAL COLLECTION Kuala Lumpur. We truly value your patronage. I would like to express our sincere apologies for any inconvenience you experienced during your recent stay. Your feedback is incredibly important to us, and I assure you that we are taking immediate steps to address the issues you've raised. We understand that your arrival experience was less than seamless, and we are actively investigating the delay in having your room ready. Please be assured that we are working diligently to improve our check-in procedures to prevent such occurrences in the future. I am sorry to hear about the challenges you faced with the air conditioning in your room. Our maintenance team is currently looking into the thermostat issue to ensure that it is functioning at its optimal level, allowing you greater control over the room temperature during your next visit. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were friendly and very helpful, the hotel has a great location within walking distance of shops, food and bars etc Right near monorail station
Stayed 7 nights in Nov 2023
Response from Cristian Nannucci on 21 Dec 2023
Dear Graham,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Cristian Nannucci on 19 Dec 2023
Dear Diane,We are delighted to know that you enjoyed our warm hospitality and service during your stay at PARKROYAL COLLECTION Kuala Lumpur. Thank you so much for the positive rating with this review.The team and I look forward to having the opportunity to welcoming you back very soon. Inspiringly Yours, Cristian Nannucci Complex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Good

CHANGIZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to share
Stayed 2 nights in Nov 2023
Response from Cristian Nannucci on 8 Dec 2023
Dear Changiz,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 Poor

Kashif, Llandudno

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall a good location, conveniently located to the shopping malls in Batik Bintang, nice lobby and well trained staff, the room was too small with two double beds. I was expecting a larger space, felt everything was too cluttered. For the size of the room I felt the property was over charged. I was able to book two bedroom apartment in a lower price than this but I ended up in ParkRoyal mainly because it was over rated on Expedia. I think it shouldn’t attract 5 stars but is certainly worth a good 3-star property. Strongly recommend to find elsewhere if you are not bothered about the location. Perhaps KLCC would be a better option for tourists.
Stayed 4 nights in Nov 2023
Response from Cristian Nannucci on 5 Dec 2023
Dear Kashif,Thank you for taking the time to share your thoughts on your recent stay at PARKROYAL COLLECTION Kuala Lumpur. We appreciate your feedback and value your honesty.We are delighted to hear that you found our location convenient and enjoyed our welcoming lobby and well-trained staff. However, we sincerely apologize for any disappointment you experienced with the size of the room. We understand that a comfortable and spacious accommodation is crucial for a pleasant stay, and we regret if this aspect did not meet your expectations.To express our commitment to your satisfaction, we would like to extend an invitation for your next visit. We would be more than happy to offer you an upgrade to a larger room to ensure a more enjoyable experience. Please feel free to reach out to our reservations team directly, and they will be delighted to assist you in making the necessary arrangements for your next stay.Once again, thank you for choosing PARKROYAL COLLECTION Kuala Lumpur. We look forward to the opportunity to welcome you back and provide an enhanced and more spacious stay.Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

yak

Stayed 2 nights in Nov 2023

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Cristian Nannucci on 4 Dec 2023
Dear Johan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Good

Wan Qi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Nov 2023
Response from Cristian Nannucci on 27 Nov 2023
Dear Wan Qi,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon.If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Yeow Khuan

Stayed 3 nights in Oct 2023
Response from Cristian Nannucci on 27 Nov 2023
Dear Yeow Khuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Ling Xi Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kind staff allowed us for an early check-in, which I'm super grateful after a long flight.
Stayed 1 night in Nov 2023
Response from Cristian Nannucci on 4 Dec 2023
Dear Nancy,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

4/10 Poor

Kevin

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Somewhat disappointing
Somewhat cramped room, no bath tub. Friend had ants in her room. Laundry service is not very fast but very expensive. Room service had one vegan option, which was inedible (and I’m not a picky vegan) Of course most of it is perfectly good, but for a 5 star hotel I would expect more.
Stayed 2 nights in Nov 2023
Response from Cristian Nannucci on 28 Nov 2023
Dear Kevin,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is our top priority, and we regret that we fell short of your expectations.We have taken note of your concerns regarding the room size, lack of a bathtub, and the presence of ants. Our team is actively working to address these issues promptly to ensure a more comfortable experience for our guests.Regarding the laundry service, we apologize for any delays and understand your frustration with the cost. We will review our processes to see how we can improve the efficiency and pricing of this service.We also appreciate your feedback on the vegan option from room service. We're sorry to hear it did not meet your expectations, and our culinary team will certainly take this into account to enhance our offerings.Your input is valuable to us, and we assure you that we are taking steps to rectify these issues. If there's anything else you would like to share or if there's a specific way we can make amends, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and seamless stay.Inspiringly Yours,Cristian Nannucci Complex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It took 4 times to get my bags to room other than everything else was good wood stay there again as. They gave me breakfast for the problems with the bags
Stayed 3 nights in Nov 2023
Response from Cristian Nannucci on 16 Nov 2023
Dear Robert,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Ben, Earlwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here. Last time was pre covid. Everything has been updated. Great stay as a couple.
Stayed 3 nights in Nov 2023
Response from Cristian Nannucci on 16 Nov 2023
Dear Ben,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 Poor

jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
How the Mighty have fallen
No longer the friendly generous hotel it was before changeover. No one to great us at the door or take our bags.finally found a porter who took us to Executive Lounge. Surly Manager who assured us that the twin room we were given instead of the King Executive we paid for was a double upgrade.same Manager who assured us that not only had the Club Lounge run out of whiskey but the bar also had, only 1 drink before the bottle was empty.Food in lounge was very average, certainly don't pay the extra for the lounge, it was almost empty, unfriendly and poor value. Where it used to be well deserving of 5 stars, I would now rate it as 3 star...it really needs to drop the attitude and realise how important their clients are.
Stayed 2 nights in Nov 2023
Response from Cristian Nannucci on 28 Nov 2023
Dear Jacqueline,I sincerely apologize for the challenges you encountered during your recent stay with us.It's disheartening to hear that our service did not meet your expectations, and I truly appreciate you taking the time to share your feedback.I want to assure you that your concerns are being taken seriously, and I will personally investigate the issues you raised with our team. Your experience falls short of the high standards we aim to uphold, and I am committed to addressing the areas of improvement you highlighted.Please allow us the opportunity to make amends for the inconveniences you faced. Once again, I apologize for the disappointment you experienced. We value your feedback, and your comments will be instrumental in implementing changes to enhance the overall guest experience.Thank you for bringing this to our attention, and I hope we can regain your trust on a future visit.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Chew

Stayed 2 nights in Nov 2023
Response from Cristian Nannucci on 10 Nov 2023
Dear Chew,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur