- Liked: Cleanliness, staff & service
Prompt service and spacious room
Room is spacious but the twin bed size is too small.Service is ok prompt when requested.Overall is good
Stayed 2 nights in Mar 2020
Photo gallery
Guest reviews
Very Good
996 reviews
Guests rated this property 3.9/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Map
No 73 Jalan Raja Chulan, Kuala Lumpur
Explore the area
Jalan Alor9 min walk
Pavilion Kuala Lumpur9 min walk
Kuala Lumpur Convention Centre11 min walk
Kuala Lumpur (KUL-Kuala Lumpur Intl.)51 min drive
Choose dates to view prices
Deluxe Room
Photos of Deluxe Room
Deluxe Room
4.3/5 guest room ratingMore detailsRoom amenities
- 38 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 Double Bed or 2 Single Beds
38 square metres m2
Internet – Free WiFi
Entertainment – 42-inch flat-screen TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, deep-soaking bathtub and separate shower
Practical – Safe, free newspaper and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, bathroom emergency pull cord, grab bar near toilet and wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityClub Room
Photos of Club Room
Club Room
4.8/5 guest room ratingMore detailsRoom amenities
- 38 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 Double Bed or 2 Single Beds
38 square metres m2
Internet – Free WiFi
Entertainment – 42-inch flat-screen TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, deep-soaking bathtub and separate shower
Practical – Safe, free newspaper and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, bathroom emergency pull cord, grab bar near toilet and wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityClub Suite
Photos of Club Suite
Club Suite
4.7/5 guest room ratingMore detailsRoom amenities
- 79 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 Double Bed or 2 Single Beds
79 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 42-inch flat-screen TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, deep-soaking bathtub and separate shower
Practical – Safe, free newspaper and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, bathroom emergency pull cord, grab bar near toilet and wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityDeluxe Room (Twin Tower View)
Photos of Deluxe Room (Twin Tower View)
Deluxe Room (Twin Tower View)
3.8/5 guest room ratingMore detailsRoom amenities
- 38 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 Double Bed or 2 Single Beds
38 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 42-inch flat-screen TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, deep-soaking bathtub and separate shower
Practical – Safe, free newspaper and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, bathroom emergency pull cord, grab bar near toilet and wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Kuala Lumpur
Located in Kuala Lumpur's Bukit Bintang neighbourhood, Hotel Istana Kuala Lumpur City Center is in the city centre and near a metro station. Kuala Lumpur Tower and Petronas Twin Towers are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Jalan Alor. Travelling with kids? Don't miss Berjaya Times Square.
What's nearby
- Jalan Alor - 9 min walk
- Pavilion Kuala Lumpur - 9 min walk
- Kuala Lumpur Convention Centre - 11 min walk
- Kuala Lumpur Tower - 13 min walk
- Berjaya Times Square - 14 min walk
Getting around
- Kuala Lumpur Pasar Seni Station - 3 min drive
- Raja Chulan Station - 3 min walk
- Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 51 min drive
Restaurants
- Urban — 1 min walk
- Taman Sari Brasserie — 1 min walk
About this property
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self parking
Valet parking: MYR 25 per day
Parking height restrictions apply
Return airport shuttle (surcharge) from 11:00 PM to 6:00 AM
Airport shuttle on request
Limo/town car service
Food and drink
Full breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: MYR 64 for adults and MYR 32 for children
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area
Things to do
2 hot tubs
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Sauna
Steam room
Family friendly
Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services
Languages spoken
Chinese
English
Malay
Business services
15 meeting rooms
Business centre
Conference centre
Spa
5 treatment rooms
Body treatments
Couples treatment room(s)
Facials
Massages
Massage/treatment rooms
Reflexology
Spa open daily
Hot tub
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
More
Designated smoking areas
Room amenities
Bedroom
Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)
Bathroom
Bathrobes
Deep-soaking bathtub
Free toiletries
Hairdryer (on request)
Separate bathtub and shower
Towels
Entertainment
42-inch flat-screen TV
TV channels
Premium channels
Food and drink
Coffee/tea maker
Free bottled water
Minibar
More
Connecting rooms available
Desk
Free newspapers
Iron/ironing board (on request)
Phone
Safe
Slippers
Policies
Check-in
Check-in between 3:00 PM and noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 21
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Airport shuttle service is available on request from 11:00 PM to 6:00 AM
Fees may apply; contact the property in advance to make arrangements
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MYR 120 per night.
Free cots (infant beds)
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for full breakfast: MYR 64 for adults and MYR 32 for children (approximately)
- Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
- Valet parking fee: MYR 25 per day
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: MYR 120 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Safety features at this property include a smoke detector.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property.
- Staff at the property wear personal protective equipment.
- The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 8:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa
Property is also known as
Hotel Istana Kuala Lumpur City Center
Hotel Istana
Istana Kuala Lumpur City Center
Istana
Frequently asked questions
Guest reviews
3.9
Cleanliness
4.3
Service and Staff
3.9
Amenities
3.8
Property condition
- Disliked: Staff & service
The staff’s attitude is very bad. Will not stay any more.
Stayed 6 nights in Feb 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is amazing everything close to you malls restaurants bars
Stayed 7 nights in Feb 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one lift only can be use
overall is ok...comfortable but just want comments about lift service..only 1 lift can be use at that time.
Stayed 1 night in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight after getting off the shuttle from the Mutiara Resort at Taman Negara as it was very convenient. The hotel was better than we thought it might be. Breakfast was very good with lots of choice. The staff were very helpful in printing boarding passes.
Stayed 1 night in Feb 2020
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