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Overview of Hotel Istana Kuala Lumpur City Center

Photo gallery

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, blackout curtains

Hotel Istana Kuala Lumpur City Center

5 out of 5

4.1/5 Very good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationJalan Alor9 min walk
    Popular LocationPavilion Kuala Lumpur9 min walk
    Popular LocationKuala Lumpur Convention Centre11 min walk
    AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)53 min drive

Choose dates to view prices

  • Club Room

    Photos of Club Room

    4.8/5 guest room rating

    Room amenities

    • 38 sq m
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More details

  • Deluxe Room

    Photos of Deluxe Room

    4.3/5 guest room rating

    Room amenities

    • 38 sq m
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More details

  • Club Suite

    Photos of Club Suite

    4.7/5 guest room rating

    Room amenities

    • 79 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More details

  • Deluxe Room (Twin Tower View)

    Photos of Deluxe Room (Twin Tower View)

    3.9/5 guest room rating

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More details

About this area

Kuala Lumpur

Located in Kuala Lumpur's Bukit Bintang neighbourhood, Hotel Istana Kuala Lumpur City Center is in the city centre and near a metro station. Kuala Lumpur Tower and Petronas Twin Towers are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Jalan Alor. Travelling with kids? Don't miss Berjaya Times Square.
View map
Map
Popular Location

What's nearby

  • Jalan Alor - 9 min walk
  • Pavilion Kuala Lumpur - 9 min walk
  • Low Yat Plaza - 11 min walk
  • Kuala Lumpur Convention Centre - 11 min walk
  • Berjaya Times Square - 14 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Raja Chulan Station - 3 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.) - 53 min drive

Restaurants

  • Urban — 1 min walk
  • Taman Sari Brasserie — 1 min walk
  • Nagaba - 3 min walk
  • Heli Lounge - 4 min walk
  • Restoran Nagasari Curry House - 4 min walk
View map

About this property

Hotel Istana Kuala Lumpur City Center

Family-friendly Kuala Lumpur hotel in Bukit Bintang, walk to Pavilion Kuala Lumpur
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 486 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Minibars and separate bathtubs and showers are standard, as are flat-screen TVs with cable channels.
Hotel Istana Kuala Lumpur City Center offers 486 forms of air-conditioned accommodation with minibars and a safe. 42-inch Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.
Bali-Bali Spa has 5 treatment rooms, including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (MYR 25 per day)
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 11:00 PM to 6:00 AM
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: MYR 64 for adults and MYR 32 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 hot tubs
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • 15 meeting rooms
  • Business centre
  • Conference centre

Spa

  • 5 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer (on request)
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

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Guest rating 4+
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Washer and dryer
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Hotel
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Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MYR 120 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
  • Valet parking fee: MYR 25 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 8:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Istana
Hotel Istana City Center
Hotel Istana Kuala Lumpur City Center
Istana
Istana City Center
Istana Hotel
Istana Hotel Kuala Lumpur City Center
Istana Kuala Lumpur City Center
Hotel Istana Kuala Lumpur City Center Hotel
Hotel Istana Kuala Lumpur City Center Kuala Lumpur
Hotel Istana Kuala Lumpur City Center Hotel Kuala Lumpur

Frequently asked questions

Can I cancel my reservation for free at Hotel Istana Kuala Lumpur City Center and receive a full refund?
Yes, Hotel Istana Kuala Lumpur City Center offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Istana Kuala Lumpur City Center cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Istana Kuala Lumpur City Center have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 8:30 PM.
Is Hotel Istana Kuala Lumpur City Center pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Istana Kuala Lumpur City Center?
Self-parking is free at this property.
What time is check-in at Hotel Istana Kuala Lumpur City Center?
Check-in is from 3:00 PM - noon. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Hotel Istana Kuala Lumpur City Center?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does Hotel Istana Kuala Lumpur City Center provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 200 per vehicle applies.
Where is Hotel Istana Kuala Lumpur City Center located?
This family-friendly Kuala Lumpur hotel is located in the business district, within a 10-minute walk of Jalan Alor and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Berjaya Times Square are also within 15 minutes. Raja Chulan Station is only a 3-minute walk and Bukit Bintang Station is 7 minutes.
4.1
Very good
Rating 5 - Excellent. 375 out of 996 reviews
5 - Excellent 38%
Rating 4 - Good. 417 out of 996 reviews
4 - Good 42%
Rating 3 - Okay. 132 out of 996 reviews
3 - Okay 13%
Rating 2 - Poor. 50 out of 996 reviews
2 - Poor 5%
Rating 1 - Terrible. 22 out of 996 reviews
1 - Terrible 2%

3.9/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanitized Safely & Delightful Stay at 5 Star Hotel
Hotel room and bathroom was clean. Bathroom is spacious, with many amenities, which is good. Lavatory space is also clean and ideal. Love the vintage retro British doors to the bathroom. Like the idea of a mirror in the closet. Best feature of the hotel room was the bed. Have been to many hotels and the bed is one of the comfiest I have ever slept in. I usually don't get to sleep much on my first night (adjusting to a new space) but the bed and bedding was very comfortable. Carpets and furniture overall, may need to be upgraded soon, I believe, but they are still in working condition. Loved the moroccan and colonial palatial gardens at the courtyard. The lush greenery is very relaxing. Difficult to find green spaces in the city, so that was a great little treat and delightful nook for meditation. Food was surprisingly good. Had dinner at the main restaurant. Although, soup could have been a tad warmer, but it still tasted amazing nevertheless. Had supper in the room later. Club sandwich and milo was perfect to end the day. All staff presented themselves impeccably. All wore gloves during MCO and were properly sanitized and observed all SOP procedures. I felt a sense of safety, staying at this hotel, as I could smell the disinfectant and sanitized smell. It didn't bother me at all because I know I was staying at a place I could trust, that all proper measures were taken care of. I was given a courtesy call as soon as I stepped into my room, which made me felt welcomed.
Stayed 1 night in Jul 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Prompt service and spacious room
Room is spacious but the twin bed size is too small.Service is ok prompt when requested.Overall is good
Stayed 2 nights in Mar 2020

1/5 Terrible

Business traveller
Sad face IconDisliked: Staff & service
The staff’s attitude is very bad. Will not stay any more.
Stayed 6 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is amazing everything close to you malls restaurants bars
Stayed 7 nights in Feb 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
one lift only can be use
overall is ok...comfortable but just want comments about lift service..only 1 lift can be use at that time.
Stayed 1 night in Mar 2020

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