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Reviews of Phulay Bay, a Ritz-Carlton Reserve

5 out of 5
Phulay Bay, a Ritz-Carlton Reserve
111 Moo 3, Tumbol Nongthalay, Amphur Muang, Krabi, Krabi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 185 out of 214 reviews" "
Rating 8 - Good. 17 out of 214 reviews" "
Rating 6 - Okay. 9 out of 214 reviews" "
Rating 4 - Poor. 2 out of 214 reviews" "
Rating 2 - Terrible. 1 out of 214 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort, service and overall experience we have ever had. Could not recommend more! Everyone went out of their way to make our honeymoon sooo special and the food drinks and amenities are mind blowing 💓
Stayed 3 nights in Mar 2024

10/10 Excellent

Eric Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Made everything easy for us. Western standard resort for those who need the level of service.
Stayed 3 nights in Jan 2024

10/10 Excellent

INNA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars! Wow what an experience! Customer service beyond anything I’ve seen. We arrived by a speed boat and were greeted by banquet Director, iced tea, towels etc. Our beach villa had a private pool, amazing amenities. We had personal butler Khun Yid, and he was beyond amazing. Everything customized with what’s up text service where you can ask for anything and team just makes it happen. Resort is incredible, spa was amazing, pool with swim up bar, restaurants, kids play room and more! Lots of complimentary activities (we did sunrise hike and visited small island) will definitely will be coming back

10/10 Excellent

INNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wowed by the property! Our room had double king bed!!! I’ve never seen this in my life! We had a “standard” room I didn’t expected to have a suite, it had patio, jacuzzi, showers, walk in closets and more! We had private butler Khun Esther and she was beyond amazing, easy contact with what’s up text service made it so cool and accessible. Hotel service was beyond you will ever experience. It doesn’t have walking distance shopping around but we did go to the night market which was organized by out butler as well. Highly recommend this hotel it worth every dollar and more!
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023

10/10 Excellent

Sujata

Travelled with family
Liked: Amenities
The luxury resort property is set in an area of outstanding natural beauty and offers daily activities for its guests to for an holistic holiday experience creating ever lasting memories
Stayed 4 nights in Aug 2023

10/10 Excellent

Ata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here. We stayed here for 3 nights and enjoyed it. The view is unbelievable. The pool is beautiful, the rooms are fantastic, the staff is awesome. Habib was the best, one of the nicest and helpful people we met amongst this trip. Thank you Habib!
Stayed 3 nights in Aug 2023

10/10 Excellent

Noof

Liked: Cleanliness, staff & service, property conditions & facilities
Service and the stuff amazing and the hotel activities is excellent
Stayed 3 nights in Aug 2023

10/10 Excellent

Grainne Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely outstanding service- nothing is too much trouble and everything is set up to ensure that one is completely satisfied with every aspect of one’s experience. The level of comfort and relaxation we enjoyed is beyond that of anywhere else we have stayed in Thailand or most of Asia. More than 5 star service!
Stayed 9 nights in Jun 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for quiet, a beautiful room and property, great staff, and close (free) proximity to Hong Island, this is definitely the hotel for you. No matter what, you will have a guaranteed amazing stay. Your personal butler and the staff are so helpful and kind, they anticipate your needs before you do. The room is TO DIE FOR…as a bath tub connoisseur, I have to say this one takes the cake. It is much more of a romantic property than a party or social one, so if you’re looking for that type of experience, either bring the party with you or stay closer to the main part of the city. We were a solid 20-30 min outside of Ao Nong or downtown Krabi, but you can catch a taxi for 4-500 Bhat and catch a Tuk tuk back no problem. We also outsourced our activities through trip advisor and went ATV and zip lining but the staff was super helpful in contacting the agents themselves and reserving our appointments. They really are there to help you have the best stay possible. Hong Island is to die for- and is free with the hotel. The actual beach attached to the property is not ideal for laying out as its rocky but the pool makes up for it and so does the easy access to the surrounding beaches and islands. Lastly, book an extra day than you anticipate. You’re going to want a day to lounge outside of exploring and not just on the last day of the trip. Oh lastly, the spa is pretty great and so is the breakfast buffet!. Enjoy!
Stayed 4 nights in Apr 2023

10/10 Excellent

armen, woodland hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing and was the best part of our Thailand vacation. The property is beautiful and serine and was truly relaxing. The service is top notch and Jean took excellent care of us. If you get the opportunity to go to Krabi, do not hesitate to stay here, you will not regret.
Stayed 4 nights in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

David, newport beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible 5 star property . One of the best in the world
Stayed 4 nights in May 2022

10/10 Excellent

matan

Stayed 2 nights in Apr 2022

10/10 Excellent

Michelle, Mill Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, impeccable service, beautiful scenery and amazing dining options.
Stayed 4 nights in Dec 2021

10/10 Excellent

Mei-Ping

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in krabi
Every thing absolutely perfect, everything well attended despite low occupancy due to corvid, highest cleaning and health standard, star kitchen food, well trained staff
Stayed 1 night in Feb 2021
Response from Vidya Sagar on 2 Mar 2021
Dear Guest , We appreciate your kind words and thank you for reviewing your stay with us . We are delighted to know that you had a wonderful stay. We value your comments on cleaning and health standards as well as positive feedback on food and our Ladies & Gentlemen. Thank you Vidya Sagar

10/10 Excellent

Thanawit, Bangkok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the first step into this property. I just love everything about this place. Sala Srichan, Staffs, decorations, sunset bar, breakfast, pool.... basically everything. We reserve for pavilion and got upgraded to villas. Which is already make our trip way way better beyond expectation. We were there for my girlfriend’s birthday. After checked in and went into our room. were cake and letters on bed. Khun Mon was our butler during the stay. She is very nice and friendly with service mind. One of the best experience I ever had in Hotel. Definitely looking forward to spend holiday again.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Ruby on 3 Dec 2019
Dear Marilyn, Thank you for your excellent rating. We look forward to welcome you back to Phulay Bay, a Ritz-Carlton Reserve. Kind regards, Ruby Garcia General Manager

10/10 Excellent

Haya Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything is perfect.
Stayed 3 nights in Oct 2019
Response from Ruby on 25 Oct 2019
Dear Haya Peter, Thank you very much for taking the time to share your excellent review. We look forward to welcome you back to Phulay Bay, a Ritz-Carlton Reserve

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice hotel and rooms. No beach access. Chaotic staff.
Stayed 5 nights in Oct 2019
Response from Ruby on 11 Oct 2019
Dear Guest, Thank you for your feedback. We apologize for the unpleasant experience that you had. However, we are happy that you liked our rooms. Kind regards, Ruby Garcia General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Ruby on 11 Oct 2019
Dear Guest, We are grateful that you took that time to leave us with an excellent rating. Looking forward to welcome you back. Kind regards, Ruby Garcia General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ocen view Villa was Absolutely Beautiful. The staff were OUTSTANDING. The food was Great. Loved the Thai restaurant. Loved the grounds. Ari and Yin were so Knowledgeable. They helped so much with the info. We needed to have an Unforgettable stay in Krabi. Loved Loved the 8am long tail boat trip to the Island. It was only 300B R/T.( About $9 US) Loved it was only 8-11am. Thus you get there before the Island get really busy. You can Enjoy the island, and leave when the other tourists are making their way to the island.. A VERY SPECIAL THANK YOU to the entire Staff at The Ritz Krabi; YOU are AMAZING.
Stayed 1 night in Jul 2019
Response from Ruby on 17 July 2019
Dear Guest, Thank you very much for your excellent review and comments. Your kind words about Ari and Yid are very much appreciated. We hope to welcome you back to Phulay Bay, a Ritz-Carlton Reserve. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
We paid extra money and upgraded to the Royal Villa, the view was very nice from the villa
Stayed 3 nights in Jun 2019
Response from Ruby on 6 July 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to Phulay Bay, a Ritz-Carlton Reserve. Kind regards, Ruby Garcia General Manager

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Ruby on 27 June 2019
Dear Mercedes, Thank you for taking the time to leave us with an excellent rating. We hope to welcome you back soon. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must visit
Must visit, excellent property, staff and food.
Stayed 4 nights in May 2019
Response from Ruby on 16 May 2019
Dear Ashish, We are truly appreciative of your excellent rating and review of your stay at Phulay Bay, a Ritz-Carlton Reserve. Your wonderful comments about our service and food mean a lot to us. Looking forward to welcome you back. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Ruby on 16 May 2019
Dear Guest, Thank you for your excellent rating. We hope to welcome you back to Phulay Bay, a Ritz-Carlton Reserve. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Cuong, Vietnam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the design of the reception. It looks like the architect tried too hard to make a different. But it feel like going into a maze or high walled jail...the rest of the resort's design was OK. Except for the room, the pool, the restaurants and the bar was excellent.
Stayed 1 night in Apr 2019
Response from Ruby on 16 May 2019
Dear Cuong, Thank you for taking the time to leave a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. Your feedback is appreciated and we are grateful that you found our Food & Beverage outlets excellent. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Amazing hotel with stunning views and superb service
Stayed 4 nights in Apr 2019
Response from Ruby on 16 May 2019
Dear Arun, We are grateful for your fantastic rating and review. Looking forward to welcome you back to Phulay Bay, a Ritz-Carlton Reserve. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this beautiful property. The staff, facilities, food, and spa were top notch and what you would expect from a 5 star resort. Cannot wait to visit again in the future!
Stayed 2 nights in Feb 2019
Response from Ruby on 7 Mar 2019
Dear Guest, We are very grateful for your wonderful comment about your excellent stay with us. Looking forward to welcome you back soon. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, Fantastic Views, Fantastic Pool!! The staff was amazing with my 3-yr old, playing American football with him on the beach. They went out of their way constantly. Breakfast was a very decent selection and everything was delicious. The fresh coconut water every morning was so meaty and delicious and the free champagne at brunch was a nice touch. We had a very nice Butler, but really didn’t call on him much bc we were perfectly comfortable walking everywhere. We ate at the Thai and the Seafood restaurant. Both were good, but Seafood had a beautiful atmosphere near the water and more unique selections. The room and bed were large and very well kept and maintained.
Stayed 4 nights in Jan 2019
Response from Ruby on 30 Jan 2019
Dear Guest, Thank you very much for an excellent review. We are delighted to know that you and your family had a wonderful time with us. Looking forward to welcome you back in the near future. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, beautiful place. Service was so kind an
Stayed 5 nights in Nov 2018
Response from Ruby on 12 Dec 2018
Dear Charles, Thank you for your excellent rating. We are thrilled to know that you enjoyed your stay with us. Looking forward to welcome you back soon. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Julie, Castle Rock, CO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning - the staff was so attentive and amazing! They arranged all of our activities and we felt like royalty! The food was awesome, and we didn't want to leave! I have no complaints about this property and hope to go back soon!!!!! Highly recommend -:)
Stayed 4 nights in Nov 2018
Response from Ruby on 28 Nov 2018
Dear Julie, Thank you very much for an excellent rating and wonderful review! I am delighted to know that you enjoyed the service provided by our Ladies & Gentlemen as well as our offerings. We hope to have the pleasure of welcoming you back to Phulay Bay, a Ritz-Carlton Reserve in the near future. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Kevin, Wilton, CT

Liked: Cleanliness, staff & service, property conditions & facilities
We were upgraded to the pool villa. Room was amazing and the staff was very helpful. Spa is pretty impressive as well. Wish we could have stayed longer.
Stayed 2 nights in Oct 2018
Response from Ruby on 30 Oct 2018
Dear Kevin, Thank you very much for your rating and excellent feedback of your stay. We are glad that you had an amazing time. It was truly a pleasure having you here and we hope to have you back in the near future. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Ruby on 24 Oct 2018
Dear Guest, Thank you very much for your excellent rating. We hope to welcome you back to Phulay Bay, a Ritz-Carlton Reserve. Best regards, Ruby Garcia Director of Operations

10/10 Excellent

sk, delhi. india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to beat this property.
For complete relaxation quiet place with all five star facilities Sunset was unbelievable from this property Only minus point is the options in in-room dining which were quite few and staff at the breakfast restaurant could be more pleasant
Stayed 3 nights in Oct 2018
Response from Ruby on 24 Oct 2018
Dear sk, Thank you for your kind comments and perfect rating. Your feedback means a lot to us as we strive to offer nothing but the finest. Appreciate your time and looking forward welcome you back soon. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ruby on 24 Oct 2018
Dear Guest, We are grateful for your excellent score. It would be a pleasure to have you back here soon. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not disappoint
Amazing hotel, with great service everywhere from the bar to the pool boys! This was our second stay here and can not recommend it highly enough. Worthy of special mention are our butlers / personal assistants, Tanya and Seed. They were truly excellent and really made our stay extra special! Request for them if you can! The food in the Thai and seafood restaurants is very good.
Stayed 2 nights in Oct 2018
Response from Ruby on 24 Oct 2018
Dear Andrew, Thank you very much for your perfect rating and wonderful comments about your stay with us. We are absolutely over the moon to read your second stay especially about Tanya and Seed. Will certainly share your kind words to them. We look forward to welcome you back to Phulay Bay, a Ritz-Carlton Reserve in the near future for the third time. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Grainne, Foshan, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding personal service and attention to detail. Staff are exceptional, food is amazing (the chef even created dishes especially for me, due to food allergies- without being asked!), stylish villas both in and outside, luxurious linens and toiletries, immaculately kept gardens and stunningly beautiful pool. Our butler, Tang, was AMAZING! I wanted to take her home with me.
Stayed 7 nights in Sep 2018
Response from Ruby on 15 Oct 2018
Dear Grainne, Thank you very much for your review of Phulay Bay, a Ritz-Carlton Reserve. We are delighted to know that you enjoyed your experience especially our personalized service, food, villas and facilities. Your kind words about Tang are very much appreciated and will certainly pass this on to the team. Looking forward to welcome you back in the near future. Kind regards, Ruby Garcia Director of Operations

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Ruby on 29 Sept 2018
Dear David, Thank you very much for your rating. We look forward to welcome you back to Phulay Bay, a Ritz-Carlton Reserve. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Luke, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful place! Staff were amazing, especially our butler Yid. Yid made our stay a memorable one and helped me with my surprise proposal! It was perfect.
Stayed 3 nights in Aug 2018
Response from Ruby on 29 Sept 2018
Dear Luke, Thank you for taking the time to share your feedback. We are absolutely delighted that you had an amazing stay on such a momentous event with the help of Yid. I will certainly pass on your kind words to him. Looking forward to welcoming you back in the near future. Our best wishes, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Ruby on 18 Aug 2018
Dear Guest, Thank you for your rating. We hope to see you here again. Kind regards, Ruby Garcia Director of Operations

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Beautiful Hotel
Gorgeous hotel with a great staff. The amenities are fantastic and the views from the pool are incredible. Unfortunately they had heavy rains and flooding so there was not a room available for us. They were gracious enough to find an alternate hotel close-by that was very nice and still allow us to use the hotel amenities. They took very good care of us and we would definitely come back!
Stayed 1 night in Jun 2018
Response from Ruby on 18 Aug 2018
Dear Guest, Thank you so much for your kind comments. We are truly sorry for the inconvenience we caused, Very much looking forward to welcoming you back with a flawless experience. Best wishes, Ruby Garcia Director of Operations

10/10 Excellent

Anouar , Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real 5 star hotel
The service was amazing and very attentive. Room/Villa was very luxurious and huge beds, bathroom was gorgeous and lavish. I have stayed at a lot of hotels but this place is one of the best and comparable to the Aman hotels which says it all Will definitely come back soon
Stayed 2 nights in Apr 2018
Response from Ruby on 30 Apr 2018
Dear Anouar, Thank you very much for an excellent review about your stay at Phulay Bay, a Ritz-Carlton Reserve. We are delighted to know that you had an amazing experience. Looking forward to welcoming you back soon. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning resort. Absolutely beautiful. The best resort in the Krabi, Phuket area. We will return.
Stayed 3 nights in Mar 2018
Response from Ruby G on 8 Apr 2018
Dear reviewer, Your positive feedback means the world to us. Thank you very much for taking the time. We hope to have the pleasure of welcoming you back to Phulay Bay, a Ritz-Carlton Reserve in the near future. Sincerely yours, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
Beautiful surroundings and incredible service. Our butler, Nam, could not do enough! So many little extra touches. We loved it.
Stayed 10 nights in Feb 2018
Response from Ruby G on 14 Apr 2018
Dear Guest, Thank you very much for your excellent comment and for recognizing your butler Nam. Will surely pass on your kind words to him. Looking forward to welcoming you back soon. Warm regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve