Ratings based on 348 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-Verified Reviews
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 20 Jan. 2020
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 12 Jan. 2020
4 out of 5
by A verified traveller

Service is So-So

Posted 3 Jan. 2020 on Hotels
The best thing about the hotel is that it is really pretty and has a huge pool. Loved that there was an adult only side. Not too crazy about the swim up bar, because it seemed that the kids liked to go there since they could stand on the steps and platform. The bar service at the pool is terrible. Don't expect to lay in a lounge chair and get waited on. You will find that wait takes forever. They seemed more concerned about people eating at bar area. The rooms are very large. The bathroom we had wasn't that great, when you took a shower - water came out all over the floor. Over all it is a nice hotel, but the service is not great at the bars and restaurants. Went to the buffet for breakfast and had lukewarm coffee and tea. If you ask for anything it took a long time to get, if you get it at all. Ordered mango and it never came one day. Staff in the restaurants doesn't seem too concerned about the guests and they seemed bored to be there. We were very surprised by how slow and the lack of service since we picked this hotel because of the high ratings.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 30 Dec. 2019
2 out of 5
by A verified traveller

4 star facility with 3 star service

Posted 30 Dec. 2019 on Hotels
Booked 2 rooms for my family xmas getaway. Hotel was worn out, not even close to 5 star rating....something I expected based on earlier comments I saw on this hotel. However I was really disappointed with service on all levels on this hotel: - room service failed to clean the room but rushed in to check the tip on last day - front desk was active to ask me to point all my inquiries to other parts of hotel - pool bar and restaurant waiting times were looong - hotel ran out of pool towels daily and failed to keep +18 year adult area for expected adult only use - Breakfast was great but coffee waiting times were not. - Pool aqua-aerobic classes were great but all aqua-yoga classes were cancelled with no advance notice. - Something in pool water ruined all light color clothing making them orange....never seen this o any other pool around the world. Based on my google search this may be due to chemicals on water....and there is no way to clean ruined clothing. Overall it felt like this hotel was severely short of resources working on customer service.
5 out of 5
by A verified traveller

Surprisingly great

Posted 12 Dec. 2019 on Hotels
We had too short a stay but it was lively and compared to other hotels in the area well positioned
4 out of 5
by A verified traveller

Posted 18 Nov. 2019
Great property, excellent service, very friendly staff. Loved the layout allowing for area for families in proximity to kids club and pool while at the same time giving space and
4 out of 5
by A verified traveller

Posted 14 Nov. 2019 on Ebookers
Pros: We thoroughly enjoyed the pool area, room service was fantastic, room facilities one of the best we have experienced. Cons: Limited dining variety and quality was questionable compared to general food in Krabi.
5 out of 5
by A verified traveller

Posted 15 Oct. 2019 on Hotels
extremely well surprise by the quality of the welcome, food, service and staff behavior.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 4 Oct. 2019 on Hotels