Ratings based on 560 Verified Reviews

4.4 out of 5
87% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller from Ottawa , canada

Posted 28 Mar. 2020
Several pools, restauraunt on site, 2 poolside bars, nice spacious rooms
Comment from Hotel Management
30 Mar. 2020 by Management Team, Hotel Management
Dear Valued Guest, Thank you very much for your kind feedback. We glad you enjoyed your stay. Hope we will have a chance to welcome you again soon. Best regards,
5 out of 5
by A verified traveller

Posted 20 Mar. 2020
Morden and very clean.staff were very nice. Hotel room was stunning. Definitely would return. Good breakfast too
Comment from Hotel Management
23 Mar. 2020 by Management Team, Hotel Management
Dear Valued Guest, Thank you very much for lovely feedback! I am very happy reading your feedback. You are very important to us and we were really glad you enjoyed our services. We look forward to seeing you again soon. Kind regards,
2 out of 5
by A verified traveller

Posted 18 Mar. 2020
Comment from Hotel Management
23 Mar. 2020 by Management Team, Hotel Management
Dear Valued Guest, Thank you very much for taking the time to feedback our rating and ranking. We appreciate. Best Regards,
4 out of 5
by A verified traveller from Virginia

Posted 3 Mar. 2020
Spacious and clean rooms with balcony. The pool is very large so even when there are many people in it, it doesn't feel crowed. Two things that were disappointing were the gym which is extremely small and lacks equipment and the lack of breakfast food variety.
Comment from Hotel Management
14 Mar. 2020 by Management Team, Hotel Management
Dear A.P, Thank you very much for your kind compliment and especially your recommendation. Thanks a million. Kind regards,
4 out of 5
by A verified traveller

Posted 3 Mar. 2020
Comment from Hotel Management
14 Mar. 2020 by Management Team, Hotel Management
Dear Valued Guest, Thank you very much for your kind feedback. Hope we will have a chance to welcome you again soon Kind regards,
3 out of 5
by A verified traveller from Seattle

Posted 2 Mar. 2020
The only thing that I really liked about this hotel was that the sky bar staff was friendly and it was an easy walk to anywhere in Au Nong. The breakfast was really lacking. Lots of choices, but the quality is just so so. There was a lot of kids at the hotel running around all day and screaming. The towels in the room were terrible and old and they only left one bath towel and one hand towel for each guest. No wash cloths. You also only get one beach towel per guest, which isn't enough to cover the wicker lounge chairs by the pool. The pillow cases and sheets on the bed were tattered and torn. We had a beach view room, but really, right in front of us was a big dirt patch construction site. One day the fire department used it for training and was setting fires and blasting them with extinguishers for at least an hour, which blew up and onto the neighboring hotel pool area. The free welcome drink was a sugary juice, not a cocktail. I still had a lot of fun in Krabi, but the hotel just wasn't great. The rooms however didn't seem old or like they needed updating, so that was satisfactory.
Comment from Hotel Management
14 Mar. 2020 by Management Team, Hotel Management
Dear TKNorthwest, Thank you very much for your detailed feedback. I am very sad to read and learnt that you have experienced the understand services. Your comments are really valued to us and we will seriously look into it and will fix this. Kind regards,
4 out of 5
by A verified traveller

Posted 2 Mar. 2020
Comment from Hotel Management
14 Mar. 2020 by Management Team, Hotel Management
Dear Valued Guest, Thank you very much for your kind feedback. Hope we will have a chance to welcome you again soon Kind regards,
5 out of 5
by A verified traveller

Posted 2 Mar. 2020
Comment from Hotel Management
14 Mar. 2020 by Management Team, Hotel Management
Dear Valued Guest, Thank you very much for your kind feedback. Hope we will have a chance to welcome you again soon Kind regards,
3 out of 5
by A verified traveller from Newcastle upon Tyne

Posted 27 Feb. 2020
From the moment we arrived we were greeted with bad attitude from the staff, We arrived 3 hours before check in was available was advised if room was to be ready early we would be notified. No complimentary drink of water was offered while we waited in the lobby area after travelling all night. After 3 hours waiting around we had to personally go to the desk and ask if the room was ready or not, by this point it was but as promised no one notified us. We decided to treat ourselves to a swim up pool deluxe room after travelling around Thailand for a month, the room was spacious but that’s about it. The pool was dirty, in the shade and we couldn’t enjoy sitting on the balcony as you were eaten alive by mosquitoes. Breakfast was chaotic with a lot of children around, not a lot of choice just the usual cereal toast type breakfast served. Both pools were very busy by 10am with no available sunbeds, children also around both pools. We planned to stay there for a week but with what we experienced we left the following morning to go back to Phuket. Hotel is located close to shops and restaurants but no bars to sit down and enjoy. Photos portray a completely different version, huge building site behind hotel. Not scenic at all. Clean enough hotel, location is good but not worth the cost.
Comment from Hotel Management
14 Mar. 2020 by Management Team, Hotel Management
Dear Nicole, Thank you very much for your detailed feedback. We are very sad to read and learnt that you have experienced the understand services. Your comments are really valued to us and we will seriously look into it and will fix this. Kind regards,
1 out of 5
by A verified traveller from Phoenix

Posted 26 Feb. 2020
So we booked a stay here for a recent vacation. Our flights to Thailand were cancelled because of coronavirus. This hotel refused to let us rebook for a later date. They billed us for the room at full cost and would not answer our call or our emails. I would highly discourage anyone from Booking here as their lack of customer service was absolutely awful.
Comment from Hotel Management
27 Feb. 2020 by Panan Krabi Resort, Hotel Management
Dear Ms. Hall, Thank you for taking the time to feedback our rating and ranking. Please allow us to inform you the reservation process as following. Hotel had got a request of cancellation on 6 Feb'20 from travel agent, then we offered an option to modify booking which is able to postpone until end of October 2020. However, there was no any feedback by the due time. Then hotel followed up again on 16 Feb'20, and no feedback. Since there is no feedback from travel agent and no request from guest via phone or message system, then the booking had been confirmed as original. Booking was no show and hotel informed the agent again, and no feedback until now. You are able to contact your travel agent directly for more information regarding the process of this request. Best regards,