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Reviews of Bridal Tea House Hotel Yau Ma Tei Arthur Street

3 out of 5
Bridal Tea House Hotel Yau Ma Tei Arthur Street
6 Arthur Street ,Yau Ma Tei, Kowloon

Reviews

6.6
Rating 10 - Excellent. 61 out of 547 reviews" "
Rating 8 - Good. 200 out of 547 reviews" "
Rating 6 - Okay. 162 out of 547 reviews" "
Rating 4 - Poor. 74 out of 547 reviews" "
Rating 2 - Terrible. 50 out of 547 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Donny

Travelled with partner
The location is great, easy access to public transport and plenty of dining options nearby. The room is lack of storage and very small which I am unable to open up my luggage on the floor.
Stayed 3 nights in Mar 2024

10/10 Excellent

nakrob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ข้อดี: - โรงแรมตั้งอยู่ท่ามกลางแหล่งท่องเที่ยว ใกล้ Mong Kok - ใกล้สถานีรถไฟฟ้า มีป้ายรถเมล์นั่งบัส A21 ไปกลับสนามบิน สะดวกมากๆ - ร้านอาหารรอบโรงแรมอร่อยหลายร้าน มีร้านสะดวกซื้อมากมาย - ใกล้วัด Tin Hau Temple เดินไปได้เลย และมี Mido Cafe - ตัวโรงแรมสะอาด มีเปลี่ยนผ้าเช็ดตัวทุกวัน มีน้ำให้วันละ 2 ขวด - นอนสบาย มี Wifi ให้ใช้ ข้อเสีย - ห้องเล็กมาก ไม่สามารถเปิดกระเป๋าใบใหญ่ได้ พร้อมกัน 2 คน - ลิฟต์เสียหลายครั้ง ต้องเดินขึ้นบันได
Stayed 4 nights in Feb 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and great location.
Stayed 1 night in Dec 2023

2/10 Terrible

Andre

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for around 12 days. The whole building is pretty old, including a room and bathroom. I chose this hotel because of the website and the beautiful photos. However, the reality was terrible, the room and bed were TOO SMALL, I could not open the baggage on the floor, and I needed to put it on the bed :( So, I have no positive review of this hotel. I do not recommend it.
Stayed 13 nights in Oct 2023

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
very conveniently located, great for getting food and shopping. Only 3 minutes walk from MTR station. Only downside is the very small room and need to get adjusted to. Great room service, and can expect that the room is cleaned once daily.
Stayed 14 nights in Sep 2023

4/10 Poor

Darlynn, Daly City

Travelled with family and small children
Disliked: Cleanliness, staff & service
Hotel is in good location where you can experience old hongkong, numerous foodstalls around, the yau ma tei train station is just few steps away. Thats the only good part. We booked 4 rooms of 2-adjoining rooms, we were charged 500 hkd for each room, total of 8 or 4000hkd. The front desk male staff is extremely unfriendly and unwelcoming. The rooms are tiny and beds are tiny too. One of the room we had was haunted, the drawer in room keeps on opening by itself. Dont go to room 209. Theres no fridge in room contrary to what was posted here in expedia.

4/10 Poor

Supattra

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I live at hotel for 6 nights I got bit of bed bug and allergy on this after I back to Thailand. I went to hospital to treatment on these so it not correct that I think only cheap cost to spend in hotel but should concern about clean and good quality as well. For reception is good to advise and support when I ask direction.
Stayed 6 nights in Apr 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service
Small toilet. WIFI not hotel's name
Toilet too small it should be in world of Guinness records. There is WIFI in the room but would have been better if they let us know earlier. Wasted my data as the username is a random one and not the hotel's name. Saw many people using wifi in the lobby, guess they didnt know theres free wifi in their room. there is 3 hotel lobbies, only 1 in use.
Stayed 3 nights in Apr 2023

6/10 Okay

PAK LUN, Singapore

Liked: Staff & service
The room is small but ok if staying alone. The toilet sliding door can only half open. Need to squeeze thru the door for a big size guy. Furniture is old. Toilet is still clean.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from bridalteahousehotel on 16 Mar 2020
Thank you for sharing your feedback regarding your stay! Thank you for the kind words regarding our service and facilities. We are continually trying to improve the quality of stay that we offer. Thank you for staying at the Bridal Tea House Hotel and we hope that you will consider us for your next trip!

6/10 Okay

LAM MING

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Bridalteaohouse on 16 Mar 2020
Thank you for choosing Bridal Tea House Hotel, we are delighted to receive your review. We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable review would be the key to our improvement. Thank you for stay and we hope that you will consider us for your next trip!

8/10 Good

Kar-Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A reasonable rate but excellent location
Very economical around this time of the year. The location is so convenient. You have everything you need but in a mini size.
Stayed 9 nights in Jan 2020
Response from Bridal Tea House Hotel on 16 Mar 2020
Thank you for sharing your feedback regarding your stay! Thank you for the kind words regarding our service and facilities. We are continually trying to improve the quality of stay that we offer. Thank you for staying at the Bridal Tea House Hotel and we hope that you will consider us for your next trip!

8/10 Good

Chris, Hong Kong

Liked: Cleanliness, staff & service
The staff are nice. I'm extending my stay, and they noticed right away, so I didn't have to change rooms.
Stayed 13 nights in Jan 2020

10/10 Excellent

Thomas, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has excellent location - close to MTR and all other facilities. Though quite small, the room is clean. The staff is friendly and helpful.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Stayed 3 nights in Dec 2019

8/10 Good

Munkhorgil

Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2019

8/10 Good

Siu Lan Vera

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Nov 2019

8/10 Good

Alon, Baltimore, MD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Funny question Expedia asked me about this hotel... does it have a City View... I said yes, because I can see the street below me, and the industrial building across the street... it's a city view. This hotel is in a great location. Not as crowded as TST, but not out of the way. Easy walk to MTR subway and buses. Easy to flag down taxi. If you are used to real local food, there's a meal at every corner. Be realistic about the size of this hotel. Two medium luggage was fine, four would be tough to maneuver. (I paid to have two big luggage stored at the airport, since they were for the next destination.) The price is OK for the amenities. You are paying for the location. I would definitely stay again.
Stayed 3 nights in Oct 2019

2/10 Terrible

Shing yip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Aug 2019

8/10 Good

WCJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was so clean , quite small but it enough for open the luggage. Shower is so good and strong-very love it. Ground floor is being renovated, also we can hear next room is shutting the door.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
HELL NO
The room is so tiny, it's actually claustrophobic, Two people couldn't move around the room. One would have to wait for one to walk through and the other would follow simply because we just wouldn't fit. There is no room to put your luggage anywhere. The internet was terrible. Hard to connect and would disconnect constantly. If for some miracle, it did connect, it was so slow, it was useless. The room was clean, but there flies in the bathroom all the time. Probably coming from the pipes. Also, there was a terrible, strong sewer smell coming from the pipes in the bathroom every evening and during the night.
Stayed 4 nights in Apr 2019
Response from Monica on 20 May 2019
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hospitality Experienced
Absolutely joke of a service, upon arrival the two receptionist felt more like thugs than front house staff. First impression was extremely hostile. I booked the room under my English name however my passport shows my chinese name, both gave me a 5 minute lecture on what I did wrong and how they won’t give me a room. I shows them my booking reference in my phone they throw my phone back in the desk and finally let me check in, not before groaning how I should have booked properly. I was told to give credit card deposit which I handed my card over to preauthorise,once they finish the guy just throws it on the desk aggressively almost sliding card onto the ground. That was just the check in part, room is small, dirty, mouldy, pretty sure you can find much better for this price. 100% stay away for your own good I advise.
Stayed 1 night in Apr 2019
Response from Monica on 20 May 2019
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Gave this place a try asI was in a hurry and options were limited... The place was very shabby. My room was nothing like the pictures here. My bedside “table” was completely broken and unusable. The place was quite clean though. A two star advertising as a three star property. I’m going to avoid this hotel chain from here on.
Stayed 1 night in Mar 2019
Response from monica on 29 Mar 2019
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2018
Response from Monica on 6 Jan 2019
Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Monica on 31 Oct 2018
Dear Valued Guest, Thank you for choosing Bridal Tea House Hotel! We treasure your feedback as our motivation to improve ourselves, we are looking forward to see you again! Bridal Tea House Hotel

8/10 Good

SIU FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Fair. But must book earlier. If just book tonight hotel will be too expensive
Stayed 2 nights in Oct 2018
Response from Monica on 31 Oct 2018
Dear Valued Guest, Thank you for choosing Bridal Tea House Hotel! We treasure your feedback as our motivation to improve ourselves, we are looking forward to see you again! Bridal Tea House Hotel

8/10 Good

Maggie

Liked: Cleanliness, staff & service
Average, room and toilet are a bit small, location is near to MTR.
Stayed 1 night in Sep 2018
Response from Winnie on 26 Sept 2018
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Winnie

4/10 Poor

Verified traveller

not 3 stars
too small, no space to open luggage. too dark in washroom. fridge is not working. after coming out from elevator, need to go thru 4 doors to arrive the room. not convenience. repectionist is not very polite. overall not recommanded.
Stayed 3 nights in Sep 2018
Response from Winnie on 17 Sept 2018
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
No customer service
bad customer service. Ask for in room slipper from the room service & was told to collect the slipper myself at the front counter instead of deliverying up to my room. Toilet were leaking water from ceiling and they had no intention to switch a room for me until I asked for the second time. super bad customer service, don't even spend ur money on this hotwl.
Stayed 3 nights in Jun 2018
Response from Winnie on 23 July 2018
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Winnie

8/10 Good

Rizza, Philippines

Liked: Cleanliness, property conditions & facilities
Nice hotel, close to MTR station but the room is very small.
Stayed 5 nights in Jul 2018
Response from Winnie on 23 July 2018
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Winnie

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not as advertised
The only good thing about this hotel was that the metro is right around the corner. Other than that, the pictures advertised online is far from the truth. My room was the size of a closet and the shower head was on top of the toilet. The wall paper was old and peeling off and the desk was old and the wood was scrapping off as well. To make things worse, the people working at the front desk were not friendly at all. It is way overpriced- the only thing I guess you are paying for is the location since it is near the metro.
Stayed 3 nights in Jun 2018
Response from Winnie on 23 July 2018
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Winnie  

10/10 Excellent

kicko, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Near to mrt
It was a nice experince staying in the hotel. Place is near the mrt. Its fantastic
Stayed 5 nights in May 2018
Response from Winnie on 25 July 2018
Dear Valued Guest, Warm Greeting from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location. We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success. Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable. We look forward to having the pleasure of serving you in the near future. Sincerely, Winnie

4/10 Poor

JOSE BORIA

Disliked: Property conditions & facilities, room comfort
New Year’s Eve
Too expensive for the conditions of the hotel. However, it was affordable for the occasion, New Year’s Eve in Hong Kong, all hotels raised their price triple.
Stayed 3 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
An overpriced walk-in closet
I know that Hong-Kong hotels are expensive and rooms are usually smaller than in the rest of the world but in this case it is pushing the limit in both axis. Furthermore the noise from the neighbors/water/AC prevented us from sleeping and it took a good 10 minutes to get hot water. Overall a very negative experience.
Stayed 1 night in Dec 2017
Response from Winnie on 7 Dec 2017
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Winnie

6/10 Okay

Siaw

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed Stay
First of all, we were happy about the location of the hotel. However, the night duty staffs doesn't show any friendly guesture which we felt the hospitality of the hotel need improvement.
Stayed 4 nights in Nov 2017
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Winnie

2/10 Terrible

Jean compagnon, 505

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst service ever I am upset
service is bad. they must be japaneese. they were rude. there are bed bugs. floor not clean. shower too small
Stayed 3 nights in Oct 2017
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Winnie

6/10 Okay

yeoh kion

Disliked: Cleanliness
Stayed 5 nights in Sep 2017

6/10 Okay

Eng, Yau Ma Tei

Room small compare to other hotels.
For those on budget, it's okay but not for me. I will prefer a cosy big comfortable room like an average 4 star hotel but of "Special Sale Price."
Stayed 3 nights in Jun 2017

4/10 Poor

wonder man, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
room tiny, no closet.bathroom and shower come together.the wifi shut down every 35 minutes,need to reconnect time to time. everyday I come back they only leave my quilt folding on my bed and I found they didn't change it either. but they suppose to change the bed sheet at least twice a day.

8/10 Good

Linxi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean :)
Overall a very pleasant 6 nights stay! Rooms were very clean and well equipped, though definitely small. But could make do! Have daily cleaning service too, with complimentary bottled water everyday. Location wise very conveniently located-- few minutes walk from yau ma tei mtr exit C. Also had quite a few nice eating places in the vicinity, and was very close by temple street.

6/10 Okay

Douglas

Liked: Cleanliness
I have long wished to stay at this hotel with the unique name and attractive lobby, which is made to look like a bridal suite. The reality was different; not a bad place, but not worth the money. Very small rooms, one quite slow lift, and nothing about bridal suites after leaving he lobby. It is, however, very close to teh MRT, easy to reach from Nathan Road or the subway.

8/10 Good

William, Ny ny

Liked: Cleanliness, room comfort
Nice surprise
Small room but huge bathroom/ shower area. Cheap rate and convenient location. Right by claypot rice and street food. One minor note, I stayed above the BTH cafe and it's only a 5 storey bldg. The main bldg is 13 or 14 floor high with one elevator, I think.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
location
very convenient location,, close to everything, but you only able to get one TV channel

6/10 Okay

PC

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hotel or really guest house
Booked double room Very small just like a Guest House u would book in Monkok or somewhere in Kowloon. Really small and hard to manage. Will book Eaton or Dorsett in HK next time

8/10 Good

Yik Seng

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Joy, Thailand

Liked: Cleanliness, property conditions & facilities
convenience
It's easy to go to anywhere because it's near MRT station. The room is so tiny but fully equipped. The toilet is very small but clean.