View from room

Reviews of Mai Samui Beach Resort & Spa

4.5 out of 5
Mai Samui Beach Resort & Spa
2/6 Moo 5, Laem Yai Beach, Angthong, Koh Samui, Surat Thani

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 208 reviews" "
Rating 8 - Good. 65 out of 208 reviews" "
Rating 6 - Okay. 20 out of 208 reviews" "
Rating 4 - Poor. 7 out of 208 reviews" "
Rating 2 - Terrible. 3 out of 208 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Amazing stay. Best place to watch the sunset on planet earth. The water is beautiful, the rooms are huge. Amazing staff everyone so nice. Don’t miss out on the buffet
Stayed 4 nights in Mar 2024

10/10 Excellent

Peter

Stayed 2 nights in Oct 2023

4/10 Poor

Markus

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We spent 7 days at Mai Samui and I don't think they knew we were there. Even though we went to the front desk every day, needing, and I mean needing to ask for something, they were either clueless or gave us a bold-faced lie about something. My girlfriend is never has anything bad to say about anyone or anything and she, to my surprise, used the word "awful." I agree. Facility is generally okay, good pool bar, but the staff seemingly had zero training in logic or hospitality and did not seem to care that we were there or wanted to get out of their chair for anything we had a question about or needed. BAD EXPERIENCE. When we left, they literally said, "Okay, goodbye." Did not feel welcome and they got our final bill wrong, of course. So many uses of the word "no" and most employees usually had an excuse for their ineptitude. We will be recommending AGAINST this hotel for all of our traveled friends with money. Too bad, so sad.
Stayed 7 nights in Jul 2023

8/10 Good

Fatema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in koh Samui
It’s a very nice resort, staffs are very friendly but breakfast is boring. Almost same breakfast everyday with a limited choice. I would give three star for the breakfast
Stayed 10 nights in Mar 2023
Response from Hotel Management on 24 Apr 2023
Dear guest,Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay at our resort and that our staff provided friendly service. We apologize that our breakfast did not meet your expectations and appreciate your comments on the lack of variety. We will take your feedback into consideration as we continue to improve our menu options. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,

4/10 Poor

Veronika, Prague

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This definitely NOT a 5-star-property. Maybe it was once but not anymore. Property would need maintenance, room would need a proper cleaning! (Many places in room filled with dust.) Breakfast was weak - every day all the same, no real variety. Staff friendly but lacking real interest in what they do - they just do what’s needed and that’s it. Beach is unusable due to stones - you need to go to the left from the property to find some spots for going into the sea (you cannot really swim there as for a long distance the sea level is very low). The main pool is ok, the other pools I would not swim there as they were dirty (water as well as walls). It’s really a shame - it could have been such a great hotel! Maybe once it was, but definitely not anymore. And they still charge fees as a 5* hotel! Only plus - the location is super quiet and relaxed. We would not recommend this hotel and would not stay there again.
Response from Hotel Management on 24 Apr 2023
Dear Guest We apologize that your recent stay with us did not meet your expectations. We are sorry for the issues with the property and room cleanliness, breakfast variety, staff enthusiasm, and swimming conditions. We appreciate your feedback and will take steps to address these issues. Thank you for your comments about our quiet and relaxed location. We hope to have another chance to provide you with a better experience in the future.Best regard

8/10 Good

Bilgin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Management Team on 27 Jan 2023
Thank you for your rating we hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from Management Team on 18 Jan 2023
Thank you for review and fope to see you again.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent a week at Mai Samui in May 2022 and it was amazing. The resort was very quiet during our time there - at times we were the only guests, and there was never more than 3-4 rooms booked - the island is only just recovering from COVID and they were doing some renovations (which never disturbed us at all). The staff were amazingly attentive and helpful -- we just messaged the manager to have meals delivered to our room, or poolside, or to head to the restaurant for dinner. All of the food was fresh & delicious. Our room was large, clean, and very comfortable, with direct pool access from our patio. The pool itself is worth the visit! Huge two-level pool, clean and fresh and just the right temperature to cool down during the day. The beach in front of the Mai Samui is not really suitable for swimming, and I wouldn't say it's the most beautiful beach we saw in Thailand, but it's lovely for a walk, and the sunsets were Instagram-worthy. I can't say enough good things about our quiet stay at the Mai Samui after 2 weeks of touring the rest of Thailand. Highly recommended!
Stayed 7 nights in May 2022
Response from Management Team on 22 June 2022
Thank you so much for your kind comments and glad to hear that you had a pleasant time here with us. Hope to welcome you again next time ka.

10/10 Excellent

js

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort on the beach....amazing service too...
Stayed 3 nights in Aug 2019
Response from Management Team on 24 Aug 2019
Thank you for staying here! we are so happy to hear your comment. Hope to see you again :)

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
The hotel was in quite a secluded area of the island, it was a minimum 30 min drive to Chaweng beach which seems to be the hub of the island. The room was clean and well air conditioned. The food in the 2 restaurants were not great, but that may possibly be because we visited out of season in August. The breakfast was very good, however. The staff were friendly, but could improve their knowledge of good places to eat on the island. Also, the reception staff's English could be improved. The beach was beautiful, but due to the strong winds, a lot of debris and rubbish was washed up and was not cleared away.
Stayed 5 nights in Aug 2019
Response from Management Team on 3 Sept 2019
Deas Value Guest, Thank you for taking the time to share your experience with us here and rating us. Feedback is very important to us only so we can improve ourselves and ensure our guests a nice stay and our staff was friendly. I am confident that this feedback will make our employees committed to continuously improve the quality of our service. We thank you for choosing Mai Samui Resort & Spa and we would be happy to welcome you once again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing, the facilities and layout of the resort is excellent. The rooms are great. The air conditioner cut off at one point, but it was fixed promptly. Also the TV is quite small and old. This resort is out of the way of the busier areas, so it is the perfect place to escape and unwind for a week or so at a good price.
Stayed 7 nights in Jun 2019
Response from Management Team on 3 July 2019
Thank you very much for your valued reviewed,we will check and improve it to be better for making all guests satisfaction as our goal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Management Team on 23 Apr 2019
Thank you for making Mai Samui BEach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful hotel with a lot to recommend it. Nice restaurants close by (taxi or car hire needed). The pub restaurant serving Thai food on site is very resonable and very good food. Lovely setting and beautiful surrounds. We had ground floor garden rooms, perfect for our family. A few minor points, pillows a little tired and the cleaners often took robes, beach towels for cleaning but didnt replace ( easy to remedy with a call to reception). Also staff parked their motorbikes at the other side of the fence at the back of the room and this woke us once or twice when they left. But would definitely stay again for the laid back charm and facilities the hotel has to offer. Had a wonderful stay.
Stayed 6 nights in Aug 2018
Response from Management Team on 8 Aug 2018
Thank you for making Mai Samui Beach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday. Best regards,

10/10 Excellent

emil, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great staff. Rooms are clean, hotel is clean, food was great 👍 I will recommend this hotel anyday
Stayed 3 nights in Jun 2018
Response from Management Team on 5 July 2018
Thank you for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Management Team on 16 June 2018
Thank you for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel full of water
The room is comfortable and clean with easy access to the pool. The beach is full of stone and may not be the best for swimming, however it’s great to have sunbath at pool side with the great sea view and breeze.
Stayed 3 nights in Feb 2018
Response from Management Team on 5 Mar 2018
Dear Khun L, Thank you for making Mai Samui Beach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday. Best regards,

10/10 Excellent

Louella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot
Amazing resort and staff. Nice part of Koh Samuai. We had a car so easy to visit all around the island. Definitely would stay again.
Stayed 7 nights in Feb 2018
Response from Management Team on 3 Mar 2018
Dear Khun Louella, Thank you for making Mai Samui Beach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday. Best regards,

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant service - start to finish.
The staff at this hotel could teach many areas of the "service industry" how to do it. They are superb!
Stayed 8 nights in Dec 2017
Dear Khun Mike, Greeting from Mai Samui Beach Resort and Spa, Thank you very much for your valued reviewed, we will check and improve it to be better for making all guests satisfaction as our goal. Best regards, Management Team,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Awesome getaway experience
We got upgraded to the private pool room which was absolutely amazing view and spacious. The staffs are so lovely and friendly. My 2.5 years old daughter got a lot of attention and spoiled by the staffs. One of the best experience for us ;)
Stayed 3 nights in Aug 2017

6/10 Okay

Steve, Sydney

Liked: Room comfort
Relaxing Hotel
Nice place to stay if you want to just relax. Beach frontage , but not for swimming due to low tide, rocks & pebbles. Great access to huge pool, there is a separate kids area. Staff were very nice but lack speaking english well. Food was acceptable but nothing fancy.
Stayed 10 nights in Jun 2017

10/10 Excellent

gotch, perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and private beach !!!
Nice Nice Nice!!! Especially break fast was awesome!!! Nice and quiet! Huge pool and private beach! Good condition everything! Good for mature couple or family! They gave us perfect holiday!

8/10 Good

Tanya, London

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing interior of the room with great view
we only miss good entertainment program with traditional thai dance, music or fire show

10/10 Excellent

Eitan, Hadera , Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to relaxation

10/10 Excellent

Clarence, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great property. I'll be moving to Thailand in May and look forward to visiting the location again. The low point was a breakfast buffet that was subpar because of a swarm of European guests eat everything in sight.

10/10 Excellent

Yau Yang, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
It was great staying with Mai Samui team . The best thing is their F&B did a great job in their restaurant. Thank you

8/10 Good

Hazal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for relaxing
We stayed 4 nights, our bedroom was really nice and clean. There are three restaurants but we prefered to eat thai food cause we tried burger once and it was not good. Evenings were so quiet when we were there,so if you are looking for a more lively place be aware! We couldn't arrange a massage but it looks nice. Only demotivating thing was beach. We couldn't swim as the sea was not deep and clean. But the pool was okay.

10/10 Excellent

Mark, NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful resort, location, staff
Highly recommend this resort. Spent two weeks with my wife and teen daughter, Jan 2016. Absolutely stunning, friendliest staff, fabulous food. The breakfast is outstanding everyday and the choice of restaurants was always good food. Nothing was an issue for the friendliest staff ever. Far enough out of the hustle and bustle and close enough to everything, Koh Samui is and amazing destination and hope to return again soon!!

10/10 Excellent

Frank, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome facility.
Beach is marginal, but the hotel makes up for it. Must have scooter or car for this location. Kinda off the beaten path

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Woboriginal, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place to relax and get away from it all!
Everything from the welcome to the farewell was excellent!

10/10 Excellent

Stephen, Chiang Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great breakfast, friendly staff
Great hotel, clean, very good service. Nice large rooms, well-equipped. Comfortable bed/pillows, satellite TV channels, nice swimming pools, great gym and steam room (all free to use). Squash court not in great condition - uneven floor and very slippery, but OK for beginners - rackets and balls are free to borrow. Breakfast buffet spread is very good - LOADS of variety. MAJOR problem with this hotel's breakfast is the small area in which it is served. It's served from 6-11am, and most days we went around 9:30-10:00 because any time after 8am it's hard to find a table - we gave up twice and went back to our room and waited until later. The food in the restaurants is good, but very pricey......recommend don't bother paying the exorbitant prices for any desserts - they're not worth it! Apart from those 2 things, no other complaints - the service of the hotel staff was exceptional - we've stayed in many hotels in Thailand over the 10 years we've lived here, and would say the service/friendliness of the staff at Mai Samui surpasses most other hotels. This is NOT a hotel to stay at if you want a nice sandy beach, and if you want to be able to swim in the sea/ocean. You can only swim in the ocean at high tide, and even then you only get waste deep in water, and there's rocks all over the seafloor - not very nice for swimming in. But the hotel swimming pool is massive and very nice for swimming.

10/10 Excellent

Damu/harshad, California and India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the private beach
Wonderful experience at the resort. Loved the big swimming pool location hugging the private beach. the staff was most helpful and always smiling. Had a nice time listening to live music on the beach every evening . Have two swimming pools with swim-up bars.. Breakfast was very good. May want to eat out for lunch. A very good 4 star property with reasonable price. Will certainly recommend to my friends.

8/10 Good

Teresa, Hemel Hempstead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity on Koh Samui
Firstly I would say that I would recommend this hotel. We had a wonderful relaxing stay - the staff are wonderful. Highly recommended the lovely Hotel Manager and also the Guest Relations rep Nutanil. We stayed in one of the luxury rooms with swim up terrace. The room was lovely and I loved the swim-up facility. The beach area is nice but be aware that swimming is not easy unless the tide is in but the lack of current made swimming safe. We swam every day. Best to take swimming shoes. The breakfast is very good. The food at the other two restaurant areas is reasonable but not 5*. There is sufficient choice and an additional beach restaurant area with a small amount of 'entertainment'. The lack of interior lounge area was surprising. The food is fairly expensive for Thailand and the drinks even more so. The hotel is fairly remote but does provide day time shuttle, free of charge for Chaweng (a lively town with lots of entertainment and restaurants etc.) This is certainly not the most luxurious hotel we have stayed at but the serenity of the hotel, coupled with the wonderful room and staff made this a hotel that I would recommend to my friends.

8/10 Good

Fiona, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a gorgeous place
The hotel is gorgeous! The entrance overlooking the grounds and pools is stunning! You really feel like you have arrived in paradise! Reception staff were efficient and friendly. My room was amazing! My private entrance to the shallow pool was just outside my ranch slider! The wind was up while I was there so the beach wasn't so appealing but the pool is fabulous! The beach bar food menu needs improving, so does the service. The Fine Dining restaurant is lovely, again service could be improved. The Thai Food restaurant was lovely and service was on form. The buffet breakfast is vast and worth every penny! Overall, very happy with my stay

8/10 Good

meni, jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
very big pool very nice beach far from all the noise in koh samui excllent breakfast

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lindsey, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star experience
Lovely hotel, variety of restaurants to visit. Quite far from Chaweng, but a quiet spot and a really nice hotel!

8/10 Good

michelle , new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the extra for a fancy room
The room was amazing, we had a deluxe suite, super comfortable and the bath is amazing! Secluded area, if you like exploring its a tricky area but if you happy with a chilled out break its a great hotel, small bar along the driveway called pj's bar is cute for a curry and beer if you want to change of scenery

6/10 Okay

Lisa, sydney

Disliked: Cleanliness, room comfort
Nice but hygiene a concern
Everything about this hotel was fantastic, until they told us you cannot flush toilet paper and that this needs to be put in a bin which is then emptied by the cleaner the next day. Deal breaker.

10/10 Excellent

Tedy, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great/hidden place
Beautiful resort that's away from everything and you can truly relax. The food is good, staff is friendly and rooms are clean. we would stay here again, but walk down the beach to get thai massages from lacks and there are a few other restaurants you should walk to around the area!

8/10 Good

joeynosainthere, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively quick check-in, slightly confused though (complimentary drink and cookies provided). Free Wi-Fi provides (why shouldn't it be, its a basic necessity these days). Gorgeous room with great space and also love the theme and accent throughout the room. Warm and friendly staff as they try to accommodate our requests. Bathroom complete with rain shower and large bathtub. Great balcony (with generous amount of seating spaces) from which the view of the main pool and beach front was awesome Love the "connecting" room concept where the connecting door was located outside (access through the balcony. This provides each room the privacy yet being very accessible) Great variety of breakfast provided - love the banana fritters, waffles, cakes, fresh fruit juices Great and large infinity main pool, and they had a smaller sand pool Gym equipment / facilities with sauna / steam room, library room with computer access were provided (although I did not use these facilities) Easy access to the beach, just take a simple walk and you're there Overall fantastic holiday and perfect for those who need a break away from the city / night life. Definitely will be back. It's our new favorite resort in Koh Samui.

6/10 Okay

Cam B, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel - Bad location
The hotel itself is really, really nice, but it's too far from anywhere. This means you have to either hire a scoooter or taxi if you want to eat out - which you'll want to do often as the prices are extreme at Mai Samui (dinner was 3 times the price compared to other places we ate later in the week). You also can't walk to any shopping or drinking spots. The resort is well equipped with everything though, so if you purely want to relax in one spot, and you're not worried about how much you spend, this is a great resort on the beach, with good food, gym, spa, amazing pool, swim up bar etc etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel to relax on a beautiful island
We were extremely pleased with the hotel and the staff and very welcoming and will do anything to make your stay the best it can be. The breakfast was amazing with so much fresh and home cook dishes.

10/10 Excellent

Hudz, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Amazing

10/10 Excellent

Jerry, X

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The hotel was fantastic. Everything was so easy. We were taken straight there from the airport and all activities were organised through the resort with private pick ups for everything. The staff were so friendly and always wanting to help. It was very luxurious too! I will be returning.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jerome, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and comfy.
The facilities were great. Room includes all the essentials. The hotel had a convenient clothes drying service for free. Any service request was immediately attended to.

10/10 Excellent

Lisa, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel - awesome staff
Mai Samui is an amazing hotel. From the moment you walk into the reception area you are blown away by how beautiful this hotel is. Staff are delightful and nothing is a bother to them. Unfortunately the beach is not swimable but that gives you the opportunity to spend more time in the awesome pool. I can't speak too highly of this hotel and wont hesitate to come back at the next opportunity.

10/10 Excellent

Jonathan, NY,NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Pool, and Great Staff
we arrived at night, so we could not see everything right away, but the hotel is great, the staff, the facilities, the food. we liked and appreciated that they have a free shuttle from the hotel to chaweng beach, it saves a lot a of money. we enjoyed the cold coconut juice, and the pool is the best. it is a quiet location, the beach is nice and right in front of you, but you need to wear water shoes as the water is full of rocks and big ones too. the water is very shallow so you can get far away. i would highly recommend the hotel.

8/10 Good

Corrina, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten track
Lovely place to have a quieter time on Samui, brilliant for younger children, although there is no kids club which was a shame. The pools totally compensated for this, the food is great and the rooms are really lovely.