Chumphon was a step-off spot traveling to Koh Tao. I was there in the "off" season, and the hotel felt a ghost ship; which was great cause it was silent, but a little weird. From the greeting at check-in, to the moment of departure, the staff was amazing! Not just reception, or housekeeping, but the entire crew was fantastic and very helpful. Put another way; if I owned a business, I would want them as employees. The hotel itself is nice. It's expansive, which means walking from your room to say, dining, will take a few minutes. The facilities and fixtures are a little dated, but I was expecting this. In an area such as Chumphon, it shines, and if it were necessary to stay in that town on a return from the island, I would in a heartbeat. Very nice place.