Big mistake here. I booked the room and hotels.com charged my CC. When I arrived on Phi-Phi, i had to lug my luggage through the town, to the outskirts, past burning dung heaps and trash piles, up hills and down hills and up again, before I finally found Sunwaree resort. It was abandoned. The lobby was locked up and no one was there. The sun was setting, and it looked like I was going to have to find my way back in the dark. Luckily, a local fellow happened by and helped carry one of my bags back to the town on a more direct route, and he also helped me find a suitable beach-front hotel (I tipped him of course). Anyway, Hotels.com agree to reimburse me for the charge, but I'd just as soon not have gone through the ordeal.