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Reviews of Hotel Wailea, Relais & Chateaux - Adults Only

5 out of 5
Hotel Wailea, Relais & Chateaux - Adults Only
555 Kaukahi Street, Kihei, HI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 942 reviews" "
Rating 8 - Good. 171 out of 942 reviews" "
Rating 6 - Okay. 58 out of 942 reviews" "
Rating 4 - Poor. 21 out of 942 reviews" "
Rating 2 - Terrible. 7 out of 942 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammadmehdi, New Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Jaewoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back
Stayed 3 nights in Apr 2024

10/10 Excellent

John Hammen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most relaxing stays I’ve ever had. Stellar service.
Stayed 5 nights in Mar 2024

10/10 Excellent

Vadim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Nice and quiet and everything looked amazing.
Stayed 9 nights in Mar 2024

10/10 Excellent

Lisa Marie, livermore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our best stays in the Wailea area ever! Loved this hotel and would be happy to stay there again in the future.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jeannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hotel. Beautiful grounds, very quiet and especially liked the "no kids" policy (even though we have two kids of our own) and the limited number of rooms compared to larger resorts. We would definitely return for another stay. Would have liked better/more food options, though given the size of the resort and the number of guests, I understand this is not likely to happen. We were underwhelmed by the food we ate, both in the Birdcage and the dining room (where we only breakfasted, but if breakfast wasn't great, I wasn't willing to risk a pricey dinner). We have stayed at other Relais properties - The Wickanninish Inn, for example - where we thoroughly enjoyed the food.
Stayed 4 nights in Mar 2024

4/10 Poor

Robin

Travelled with partner
Okay hotel with some problems. Location is fine, but the shuttles are unreliable and often have wait times. The pond behind our room was very dirty. I was also overcharged by 200 which required me calling the hotel. On the positive, the restaurant was good and the room was pleasant. The pool area was nice too. I'm not sure I would stay here again unless things improved.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing rooms and views. Would highly recommend staying here. The staff was wonderful.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sheila

Stayed 8 nights in Jan 2024

10/10 Excellent

Edwina, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Anuj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties we stayed in. Very zen, all the staff was very friendly. Such a calm feeling around the property, lots of beaches nearby. The hotel had a free shuttle which is very helpful. Love the staff who were very warm. The room was amazing, for any couple on a vacation or doing honeymoon, this property is a must. We also went to Four Seasons, and while it was very nice, it was too busy for vacation vibe. I will stay at this place any day

8/10 Good

Heta

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, great views with great service. The rooms were comfortable. Food options at the hotel were limited though, especially if you are vegan/vegetarian.
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephen William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly incredible experience. One of the most beautiful properties we've stayed at. Wonderful staff and INCREDIBLE food.
Stayed 5 nights in Dec 2023

8/10 Good

Erin

Stayed 7 nights in Dec 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a real treat!
This is our go-to place to stay when we want a quiet relaxing time. The food is great and the suites are very comfortable, with stunning views of Molokini and Kaho'olawe. And great customer care! Will stay here again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Robin, Foster City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff in the main lobby (Bird Cage) was totally overwhelmed and under-staffed. Our first night at the Hotel- we brought our friends from the Four Seasons to check out the hotel and invited them for drinks in the Lobby area. We were not welcomed by anyone- we had to seat ourselves and we were ignored. I was willing to order drinks myself at the bar, but was told to go back to my seat and wait for server. We were finally approached by the rude Server (after waiting 10 min) whom told me that I should complain to Management- so that they could hire more staff at the Hotel. ??!! Bizarrre... Needless to say- I will not be inviting other guests to this Hotel for drinks.
Stayed 3 nights in Nov 2023

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and unique resort unlike most in Hawaii that are massive “mega” resort, this has a more boutique feel. The architecture is amazing (seems to be Japanese inspired) and rooms are spread out throughout the campus, adding to its uniqueness. My wife and I stayed in a room on the bottom floor but the way the topography is still allowed for ocean views. Beautiful gym located on the second floor with amazing views of the ocean. If I was getting nit picky the only negatives were that the pool does not have any views and it is not oceanfront, so you need to drive down the hill to get to the beach.
Stayed 4 nights in Oct 2023

8/10 Good

terry

Stayed 3 nights in Oct 2023

10/10 Excellent

Julien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property much quieter and elegant than the big hotels chains down the street. Quiet pool, beaches at walkable distance, amazing sunset views at birdcage bar, great pool bar and Adult only is a plus. Not particularly charming but confortable, efficient and very clean. Some of the staff seemed new and could have used some more hospitality training. Overall great experience and recommended.
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quiet getaway
Stayed 2 nights in Oct 2023

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

ENRIQUE MOYA JR

Liked: Cleanliness, staff & service, property conditions & facilities
Impecable service, beautiful property and great dining onsite as well as nearby.
Stayed 4 nights in Sep 2023

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Thanks very much for the stay.
Stayed 5 nights in Aug 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay at an upscale resort that has beautiful property, friendly staff, quiet quarters, great gym, large pool, beautiful updated suites, I suggest you make accommodations here!
Stayed 6 nights in Jul 2023

10/10 Excellent

Tsangse

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service
This hotel was five star in service, staff, and luxury. Would stay there again in a heartbeat.
Stayed 8 nights in May 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars! Hope to stay here again.
The best hotel we’ve stayed in so far. Hotel Wailea is perfect for couples as it’s adults only. It’s intimate, quiet, and the service is spectacular. We especially enjoyed the poolside servers and bartenders and made daily use of the valet shuttle to other areas of Wailea. Also, the Birdcage Bar was our fave after-dinner spot. I highly recommend booking an ocean view suite if possible. Fabulous experience.
view from lanai
Stayed 5 nights in May 2023

8/10 Good

Rachel

Travelled with partner
Liked: Staff & service
The only things holding me back from giving 5 stars is the fact that we had to kill 3 large bugs in our unit while we were there. Also, when we asked for replenishment of snacks and they said they would do it but never did. Otherwise this trip was a total dream and we loved it!
Stayed 5 nights in May 2023

8/10 Good

Genesis

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Andres Zendejas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is marvelous, but they should soundproof the rooms. At night, it almost feel like you are sleeping on a Motel due to all the moaning from neighbors doing adult-only activities at night.
Stayed 2 nights in May 2023

10/10 Excellent

Bradley, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
I Don’t Get It?
Stayed 3 nights in Feb 2023

10/10 Excellent

Cicely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a pretty spot, but it is a long distance from any beach, which did not come through to us from the advertising materials. The units are clean and pleasant, but not particularly well-maintained. For example, our living room television did not work. We called the front desk to report it and they never fixed it. One staff person, Allan, who delivered room service one night, was excellent. Personable, helpful about local events, and very positive about his employer. But like so many places, the hotel is clearly understaffed. At the restaurant for breakfast, the food was delayed and cold, and people were running around in obvious crisis management mode. And the place was not that busy. One waiter asked us if we would like iced coffee to take along, which we thought was a very nice touch. We accepted his offer, and he disappeared, never to be seen again until we later ran into him as he hurried to the staff parking lot. It must have been the end of his shift. A gracious touch gone awry. But on balance, this is a nice, quiet place to wind down. With all the accolades this hotel gets, you might have very high expectations. But you should lower them. It is certainly not as excellent in all respects as some of the awards would suggest. It claims to have been recognized as the best hotel on the Hawaiian islands. In our opinion it is far from that. It overpromises and under delivers a bit.
Stayed 3 nights in Feb 2023

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Honeymoon
We loved our stay at Hotel Wailea. It was very quiet and romantic. Every suite has a beautiful lanai where you can listen to nature, enjoy reading, or use the hotel binoculars to spot whales in the ocean. The pool is quite small and more crowded than expected, given there are only 72 rooms in the hotel. We started at a Partial Ocean View Suite and upgraded to a Celebration Suite and would not recommend doing this. It was only 2 doors down from our original suite with an identical interior and view for an extra $500 per night. The only bonus was a $60 breakfast credit, which we enjoyed on our lanai, but breakfast for a couple is $80. The shuttles to Wailea were incredible. We didn’t use any other hotel amenities because we enjoy the beach and had family stay at hotels with less crowded pools. We would love to return but would definitely stick to Partial Ocean Suite.
Stayed 7 nights in Feb 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Dawne

Stayed 2 nights in Sep 2021

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a smaller more intimate resort. Never a thought about getting a good chair by the pool, or dealing with other people's kids. All services and food were top notch.
Stayed 6 nights in Sep 2022

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the seclusion and how private the location was perfect for a honeymoon
Stayed 7 nights in Sep 2022

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, service and experience.
Stayed 3 nights in Jul 2022

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent service. Best place to stay in Maui.
Stayed 3 nights in Jul 2022

10/10 Excellent

Mike

Stayed 4 nights in Apr 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022