5 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Andaz Maui at Wailea Resort - a concept by Hyatt

4.5 out of 5
Andaz Maui at Wailea Resort - a concept by Hyatt
3550 Wailea Alanui Dr, Kihei, HI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1000 reviews" "
Rating 8 - Good. 191 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guy, Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Bennett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly! We loved being able to walk to beach and explore or hang out by one many different pools. Service was overall pretty great with exception of one breakfast server. Didn’t distract from a fabulous time on the property! P.S. We loved the Ohana Lounge for our last day. After we checked out we could hang out by the pool and had a place to shower before driving to airport for a red-eye flight.
Stayed 7 nights in Mar 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel for the beach and staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Anaid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

marly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great contemporary property. Pools have great views of the ocean.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 3 nights in Feb 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and property was great. Staff fiendly except for concierge, who did not explain about included activities.
Stayed 6 nights in Jan 2024

8/10 Good

katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Pamela

Liked: Cleanliness
Disliked: Staff & service
Sat down at the table to order drinks and food near the bar area tables and server never came. We got up after 20 min. Also spa services were booked so couldn’t utilize any of that. It was cold and rainy during our stay and the room was freezing.

10/10 Excellent

Marlene, Laguna Niguel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff very happy with the resort
Stayed 4 nights in Dec 2023

6/10 Okay

Xiaoqing

Travelled with family
Disliked: Staff & service
Over rated, only one jacuzzi, always busy . We only use it for 10 minutes during whole staying.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ismael D, Bishop

Stayed 7 nights in Dec 2023

4/10 Poor

Cody

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I wouldn’t recommend this resort to anyone. There are places in the exact same area for much, much better overall value. We booked Andaz for our honeymoon and made multiple calls to ensure they knew why we were staying there. Learned my parents called the day before our arrival to have champagne waiting for us too. Not only was the champagne not there but not even a single word was mentioned about our honeymoon the entire time there. They canceled our $700 luau on property a week prior with no call to provide a refund or help booking somewhere else. Then their “mixology class” is just talking and watching a bartender make drinks that you don’t choose. Thought we would be physically making the drinks while the bar tender instructed us. The name should be changed to “mixology show”. For nearly $1,400 a night with taxes and mandatory valet it was extremely disappointed.
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher Scott

Stayed 8 nights in Dec 2023

10/10 Excellent

David

Stayed 10 nights in Dec 2023

10/10 Excellent

Mary Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food!
Stayed 4 nights in Nov 2023

10/10 Excellent

Deborah

Loved it
Stayed 1 night in Dec 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was unheated when we arrived but heated the rest of the trip, so that was OK. Cockroach found in the room on two occasions so they could do a better job with pest management. Odd that there were so many pools and only one hot tub. Entryway tree lighting needs to be redone. Several lights were out. Overall, staff and service were good, especially aunt Debbie
Stayed 7 nights in Nov 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities
Phenomenal stay at Andaz - went for a medical conference and it was clean, quiet, spacious, friendly staff and comfortable for a family with kids of all ages
Stayed 6 nights in Nov 2023

2/10 Terrible

Kassandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to love this property, however, it was a disappointment. The only people that were kind and hospitable were the valet. The front desk did not care about hospitality, nor decency. We booked with the andazbabymoon promo code, available on the Hyatt website for our stay. My husband called ahead to make sure they knew that was important to me a few weeks before and to confirm the room would have a tub. We booked the room specifically for that amenity and paid an additional 147$ a night for it. When we arrived they gave us a dirty run down room, the bed was a rock and it only had a shower with soap and hair all over in it. We asked them to move us rooms and they refused. We asked them to at least move us to the room we booked for and they said they were all unavailable because they were all booked or being renovated. I felt very socially profiled based on comments that were made, we are an upper middle class family, we stay in resorts regularly but this was our first Hawaii experience and it was awful at the andaz. The four seasons had more activities and dinner options as well as better hospitality for just attending their events. The concierge was rude and acted like we wasted her time by wanting to book excursions and she booked our spa visit at a time that removed the ability to take advantage of the spa amenities, the spa rectified. The island is amazing the people off of the resort were wonderful. I would never stay at the andaz again or recommend them to anyone.

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Babymoon Getaway
Andaz was one of the best resorts I’ve stayed at. All the staff was welcoming and everything was clean and amenities were amazing! Perfect place for our babymoon.
Stayed 5 nights in Oct 2023

6/10 Okay

Preeth Kumar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
3/5 ain’t so bad! Pros: Wonderfully nestled in the flowing Wailea area, the Andaz is a gem of a hotel. The architecture is modern. The space is grand. The grounds are spacious. The gardens are meticulously manicured. It’s a beautiful place to be. Rooms are nice and clean. Modern. Complimentary snacks and water is a nice touch. Views are spectacular. Cons: No breakfast. At the price you pay, breakfast should be complimentary. Parking, I understand should cost something, but $98 a day is too steep ($50 resort fee, $48 parking fee). What makes matters worse is that Valets seem to expect a tip every time they drive your car 50 yards. One valet actually insisted I Venmo them - how unbecoming. Room design, the door leading to the bathroom kept banging into the front door. Annoying. Electronic shade - a nice touch, but an inconvenience since there’s a balcony, so if you want to access the balcony you need to wait 10 seconds for the shade to roll up. Concierge - I asked if there was an upgrade room possibility. I was offered two options $400/night extra or $150 extra per night. I countered and said if they could lower the $150/night to $75-85, I’d do it. The concierge never got back to me. Sad. Also, when I was checking in, they took my CC but never told me what they were charging as a deposit. I had to call down and find out. Overall: A beautiful place to be, but be ready to be price gouged. Would consider going back, but would need to get the room with bfast.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lacy Lynn, TUMWATER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed from august 26-sept 1. Many people canceled trips to Maui during that time period so maybe we were very spoiled by all the great service and quiet atmosphere. The resort itself is beautiful and clean and full of helpful, laid back and happy people. My only complaint is the usual buffet breakfast was not available due to the staff not being able to keep up with the demands of making everything at this time. The breakfast was still amazing, just a little bit limited.
Stayed 6 nights in Aug 2023

10/10 Excellent

John Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service every day. Friendly staff, beautiful resort, great dining. Could not as for anything more.
Stayed 8 nights in Jul 2023

2/10 Terrible

benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely! Food & drinks were great.
Stayed 7 nights in Jul 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Luc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular property. Great facilities.
Stayed 1 night in Jul 2023

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
THIS PLACE THE MOST BEAUTIFUL, CLEAN PLACE. EVERYONE WHO WORKED THERE WERE SO NICE IT WAS A 10 OUT OF 10 FOR ME
Stayed 5 nights in Jul 2023

8/10 Good

AMANDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I was not pleased was we were not greeted with lei because they thought we were local resident…We came all the way from California they thought we were from Hawaii. Staff should consider all your guests fairly regardless if you are a local resident or from another State.
Stayed 3 nights in Jul 2023

10/10 Excellent

Amreek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

Sadat Rashid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Judy Anne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, had gorgeous facilities and staffs were very polite however, for the price that you already pay for, local calling should be included or at the very least, have a reasonable call rate. Also, for late checkout by another hour, it should not cost $250 when other hotels offer this as complimentary.
Stayed 4 nights in Apr 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. The only complaint is the cost of basic items. Coke at the pool, 10$, hamburger 32$, hot dog 17$. Resort fee and parking were quite huge too.
Stayed 5 nights in Apr 2023

10/10 Excellent

Shubjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, customer service and cleanliness was on top of the line
Stayed 5 nights in Apr 2023

8/10 Good

Caroline

Stayed 5 nights in Mar 2023

10/10 Excellent

THUY

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good hotel and service
Stayed 4 nights in Mar 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, service, views, dining- everything was incredible we will definitely be back!
Stayed 4 nights in Mar 2023

10/10 Excellent

Michelle Mikesell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is absolutely magical. Perfectly situated on the most beautiful oceanfront property among lush gardens and swaying palm trees. It indeed feels like an exclusive boutique hotel. The service was stellar, the plentiful and delicious buffet breakfast should not be missed, the spa is dreamy, and the pools and private beach are glorious. The only downside is that 2 of the 3 restaurants on-site are specialty, signature restaurants, leaving only one option for more standard fare, and the food options there are very limited. With only a few restaurant options off-property, it would be helpful if the hotel doubled the standard fare food options. But, in spite of that, we will definitely be back.
Stayed 7 nights in Mar 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

10/10 Excellent

Susan

Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Feb 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Isabel Anistan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! We had the best time. From the Valet Drivers to the Beach Boys, they were all a huge part in making this trip so relaxing. The resort is SO beautiful. Won’t stay anywhere else now having been to Andaz!
Stayed 4 nights in Feb 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still Beautiful.
The Andaz is a terrific facility with excellent service. My only quibble is price. Our room was roughly double the price we paid pre pandemic for exactly the same room in exactly the same season. The Wailea area remains a beautiful, expensive bubble, but we found it difficult on some nights to find an open table at any of the local restaurants, so be prepared to plan ahead and don’t rely on spontaneous decisions late in the afternoon to find you a table at the restaurant you wanted to have dinner at
Stayed 7 nights in Feb 2023

6/10 Okay

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2023

8/10 Good

Kevin Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water in shower 🚿 in morning or evening , they came to fix it. We had tepid water for 20 minutes and then it was cold again.
Stayed 5 nights in Jan 2023