3 outdoor pools, open 6:30 AM to 6:30 PM, pool umbrellas, pool loungers

Reviews of JW Marriott Phu Quoc Emerald Bay Resort & Spa

5 out of 5
JW Marriott Phu Quoc Emerald Bay Resort & Spa
Eco-Tourism At Bai Khem, An Thoi Town, Phu Quoc, Kien Giang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 148 out of 179 reviews" "
Rating 8 - Good. 21 out of 179 reviews" "
Rating 6 - Okay. 4 out of 179 reviews" "
Rating 4 - Poor. 5 out of 179 reviews" "
Rating 2 - Terrible. 1 out of 179 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, it exceeded my expectations. The photos cannot capture just how beautiful it is!
Stayed 3 nights in Jan 2024
Response from Mia on 7 Feb 2024
Dear Jacqueline Custodio, Thank you for sharing your valuable rating on your experience at JW Marriott Phu Quoc. I'm delighted to hear that your overall experience was excellent.I hope to have the pleasure of welcoming you back to our resort soon for another memorable experience.Sincerely,Mia NguyenMarketing & Communications Manager

4/10 Poor

Thuy

Travelled with partner
Disliked: Staff & service
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
Stayed 4 nights in Dec 2023
Response from Mia Nguyen on 28 Dec 2023
Dear Srey Eath,Thank you so much for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for sharing your kind-hearted words about your experience.We are thrilled to read that you enjoyed our bike tour program. It brings us great pleasure to know that our Recreation team member - Mr. Jace was able to create a memorable time for your trip. It is our commitment to ensure that all our colleagues take care of every guest attentively.Once again, we hope to welcome you back to JW Marriott Phu Quoc soon, where we can offer you even more diverse and exciting experiences.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Keegan

Stayed 4 nights in Dec 2023
Response from Mia Nguyen on 28 Dec 2023
Dear Keegan Pinto,Warm greetings from JW Marriott Phu Quoc Emerald Bay Resort & Spa! Thank you so much for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for spending your time giving us a positive rate!Once again, we do hope that future travels bring you back to stay with us.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for relax and enjoy ❤️
Stayed 2 nights in Dec 2023
Response from Mia Nguyen on 28 Dec 2023
Dear Van Thi Kim Nguyen,Warm greetings from JW Marriott Phu Quoc Emerald Bay Resort & Spa! Thank you so much for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for spending your time giving us a positive rate with beautiful feedback!Once again, we hope to welcome you back to JW Marriott Phu Quoc soon, where we can offer you even more diverse and exciting experiences.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

HYUNSEONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mia Nguyen on 28 Dec 2023
Dear Hyunseong Jo,Warm greetings from JW Marriott Phu Quoc Emerald Bay Resort & Spa! Thank you so much for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for spending your time giving us a positive rate!Once again, we hope to welcome you back to JW Marriott Phu Quoc soon, where we can offer you even more diverse and exciting experiences.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Zachary, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
This place is incredible. The epitome of a 5 star experience. The location is amazing, the staff was amazing and accommodating, and the details and theme’ing of such a large resort was endlessly impressive. The breakfast buffet alone was worth it. All I needed was a beach vball court and I probably couldn’t leave. Special thanks to Alice (Uyen), Lee Bui, Diem, and the concierge desk (booking help) whom all went out of their way to make my stay memorable.
Stayed 2 nights in Nov 2023
Response from Mia on 14 Nov 2023
Dear Zachary,Thank you so much for taking the time to leave a glowing review of your recent stay at our resort. I am thrilled to hear that you enjoyed your experience with us and that our team was able to provide you with the level of service and comfort you deserve. We have shared your recognition with Alice (Uyen), Lee Bui, Diem, and the Concierge Desk as an acknowledgment of their hard work and caring.Your kind words mean a lot to us, and I am grateful for your feedback. I hope to have the pleasure of welcoming you back to our resort in the future.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, good service, beautiful place
Stayed 1 night in Sep 2023
Response from Mia on 14 Nov 2023
Dear Tram Nguyen,Thank you so much for taking the time to leave a glowing review of your recent stay at our resort. I am thrilled to hear that you enjoyed your experience with us and that our team was able to provide you with the level of service and comfort you deserve.Your kind words mean a lot to us, and I am grateful for your feedback. I hope to have the pleasure of welcoming you back to our resort in the future.Sincerely,Mia NguyenMarketing & Communications Manager

8/10 Good

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mia on 14 Nov 2023
Dear Charlton Jackson,Warm greetings from JW Marriott Phu Quoc Emerald Bay Resort & Spa!Thank you so much for taking the time to rate us, and I look forward to welcoming you back in the near future with gaining your full satisfaction next time.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mia on 14 Nov 2023
Dear Wanyi Huang,Warm greetings from JW Marriott Phu Quoc Emerald Bay Resort & Spa!Thank you so much for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for spending your time giving us a five-star rate!I'm truly glad that you are satisfied with our university concept, facility, and scenery, and I'm sure that your compliment will be forwarded to all the associates.Once again, I would like to express my gratitude to you for sharing your feedback and we look forward to welcoming you again in the near future.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Dung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for relaxation.
Stayed 2 nights in Jul 2023
Response from Mia on 15 Aug 2023
Dear Dung Huynh, Thank you for visiting and taking the time to leave a review for JW Marriott Phu Quoc Emarld Resort & Spa.I'm delighted to hear that you had a relaxing stay here and look forward to welcoming you and your family soon during your upcoming stay with us.Best regards,Mia NguyenMarketing & Communications Manager

8/10 Good

kim

Stayed 1 night in Jun 2023
Response from Mia on 15 Aug 2023
Dear Kim Dang,I appreciate that you spent your holiday at JW Marriott Phu Quoc Emerald Bay Resort & Spa. Thank you very much for sharing your review with us! Our priority and goal are always bringing surpassing experiences to guests. If there is anything I can assist to bring you a more excellent holiday on your next visit, please do not hesitate to let me know.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Raana

Stayed 3 nights in Apr 2023
Response from Mia on 15 Aug 2023
Dear Raana Anwaruddin, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time to review us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Sang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mia on 15 Aug 2023
Dear Steven Nguyen, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time to review us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Hang Yee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The theme of the hotel is interesting and we spent lots of time in exploring different “departments”
Stayed 1 night in Jan 2023
Response from Mia on 15 Aug 2023
Dear Hang Yee Leung, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time to review us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Kaoru

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the facilities and staff were Devi d to none
Stayed 2 nights in Jan 2023
Response from Mia on 15 Aug 2023
Dear Kaoru Matsuo, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time to review us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Khoi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased
Response from Mia on 15 Aug 2023
Dear Khoi Ngo, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time to review us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mia on 14 Nov 2023
Dear Thomas Cao,Thank you so much for taking the time to leave a positive review of your recent stay at our resort. I am thrilled to hear that you enjoyed your experience with us and that our team was able to provide you with the level of service and comfort you deserve.I hope to have the pleasure of welcoming you back to our resort in the future.Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Juhi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 - felt like VIPs
I cannot express how amazing our stay was especially the service that was provided. From the minute we booked to even after we checked out, they have taken care of me and my friend. They treated us like VIP guests! Everyone knew who we were, knew my friend was vegetarian, knew what we wanted to do etc. I travel a lot around the world and stay in high end hotels but this is definitely in the top. Highly recommend
Stayed 2 nights in Dec 2022
Response from Marketing & Communications Manager on 4 Jan 2023
Dear Juhi,Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time in rating us.Guest satisfaction is out top priority, and our goal is always to exceed your expectation. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Managermhrs.pqcjw.marketing@marriott.com

10/10 Excellent

shruti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Amazing and Excellent
Stayed 3 nights in Dec 2022
Response from Marketing & Communications Manager on 4 Jan 2023
Dear Shruti, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time in rating us.Guest satisfaction is out top priority and our goal is always to exceed your expectation. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Managermhrs.pqcjw.marketing@marriott.com

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supper clean, wonderful staffs, beautiful calm beach, breakfast, drink are great.
Stayed 4 nights in Sep 2022
Response from Mia on 15 Aug 2023
Dear Kim Hoang, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time in rating us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complimentary shuttle pickup and drop off from airport would be perfect.
Stayed 3 nights in Aug 2022
Response from Mia on 15 Aug 2023
Dear Abigail Carolan, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time in rating us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Trung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very comfortable beds
Stayed 1 night in Sep 2022
Response from Mia on 15 Aug 2023
Dear Trung Hieu Nguyen, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time in rating us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Pei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staffs, Joe and the team were very supportive and informative. Me and my son had great fun finding those QR code to get "graduation " from the "uni".
Stayed 2 nights in Jul 2022
Response from Mia on 15 Aug 2023
Dear Pei Jin, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time in rating us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteous Staff and Xllent service.
The Management Team and the staff are very courteous, trying very hard to ensure our comfort and that we are happy. The efforts are very well appreciated. The Management is also trying very hard to keep the condition of the property, and under the harsh tropical, rainy and with the close proximity to the sea, it is not an easy task; but the Team had done exceptionally well. To us, entering the property seems more like walking into Disneyland than a tropical resort. On the shortfall, the temperature of the water heater can turn up a bit. The hot water in both my room (1002) and in the spa was not very high, even when I tried to turn to “all” hot water, it was not hot enough. Also, the electricity was a bit unstable, with 2-3 short shortages a night. The aircon will be be stopped and was a nuisance in the middle of the night.
Stayed 3 nights in Jun 2022

10/10 Excellent

Trang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with emerald beach, spacious and elegant room. Buffet has good variety but taste is only ok.
Stayed 2 nights in Jun 2022

10/10 Excellent

Tommy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Mia on 15 Aug 2023
Dear Tommy Huynh, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time to rating us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

CHIAYIE

Stayed 3 nights in Apr 2022
Response from Mia on 15 Aug 2023
Dear CHIAYIE, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time in rating us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

CheeYong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Mia on 15 Aug 2023
Dear CheeYong, Thank you very much for visiting JW Marriott Phu Quoc Emerald Bay Resort & Spa. We highly appreciate your time in rating us positively. Guest satisfaction is our top priority and our goal is always to exceed your expectation. If there’s anything I can help you with during your next visit, please don’t hesitate to let me know. I hope to see you again in the not-too-distant future!Sincerely,Mia NguyenMarketing & Communications Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021

10/10 Excellent

Do

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so beautiful
so beautiful
Stayed 1 night in May 2020

10/10 Excellent

Do

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property that is worth the try. And very romantic for couples as well as great setting for families too.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Yoongju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family trip
There are so many photo spots. nice beach and pools. The room was pretty,cute and clean. Most of all, My kids spacious bathroom
Stayed 1 night in Jan 2020

10/10 Excellent

Thoi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice white beach and free water sports equipment. Service overall are efficient however hotel itself may need some maintenance.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2019

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect!
The hotel has a very cool, quirky, and unique design concept. Check-in was smooth and easy with friendly staff welcoming us in despite the obvious that they were extremely busy with a full lobby checking in. The room...wow, wow, wow! Stunning layout with immense balcony with incredible sea view. Bed super comfortable too! The only fault in the room was the shocking lack of hooks...including in the bathroom - not a hook anywhere in sight. We had to get creative on where we wanted to hang our towels and other items. One other thing is noise, at night we could hear our neighbors...first night someone left their TV blasting all night, second night someone had a party which promoted me to call at 2am to complain. The rest of the stay was quieter. Breakfast is one of the best we’ve ever had! Beach is clean, water is clear and pools are great, though a bit chilly. We enjoyed some of the activities and recommend the jog, bike ride and darts...skip the bar drink making. If we had more time definitely would have done more. The activity staff are awesome! Hit the gym, it’s modern and wonderful...plus burn off that breakfast. Actually speaking of the bar, this was the one place where service fell short and wait times were excessive. We actually decided to not return after two negative experiences at the bar. Now despite some minor things, put this hotel on your must stay list!! It was incredible and just writing about it makes me smile!!
Stayed 3 nights in Dec 2019

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
Wonderful place and stay. Beautiful hotel. Only place for improvement was with beach and poolside service. Servers were good but the Service was infrequent.
Stayed 4 nights in Nov 2019

2/10 Terrible

Chen

Stayed 2 nights in Nov 2019

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
Everything was perfect ! :) thank you so much. Best hotel ever.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Hogwarts in Phu Quoc
The hotel is a beautiful campus.It makes you feel like you are in Hogwarts. Service is top notch and every corner is an insta opportunity. Definitely worth another visit.
Stayed 1 night in Aug 2019

8/10 Good

Maivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Theme facade
This hotel had great reviews about its decor however i found it a bit dated behind the theme design. Poor air conditioning. Average food. The pink pearl truly overpriced and food average. However the service and staff were impeccable.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 4D3N Stay in JW Phu Quoc
The room that we stayed in was spacious with an awesome sea view. The toilet was beautifully designed and was spacious. I love the attention to details of the designer. The hotel staff were polite and helpful at all times. They can speak good English. I would also strongly recommend the hot stone treatment at the spa. It was one of the best experience I’ve had. While the breakfast buffet was great, my experience at the pink pearl during dinner was affected by the quality of the food. The service staff and ambience at the restaurant was great. However, the food is average or poor. We’ve had a dish for starter which consists of avocado. It was very bitter and the taste affected our taste bud for the following dishes. Although the Chef and staff were apologetic, it left us disappointed especially after so many good reviews we’ve read about the restaurant. Overall, I would encourage everyone to stay at this resort if you were to visit Phu Quoc
Stayed 3 nights in Apr 2019
Response from Bailey - Reservation Dept. on 23 Apr 2019
Dear Mr. Simon, Xin chao and greetings from JW Marriott Phu Quoc Emerald Bay Resort & Spa! Thank you for staying with us and for your kind review. We are delighted to know that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback. We will try working on the imperfection and be better everyday. We look forward to welcoming you back for more unforgettable experience

10/10 Excellent

Jenn, Kuala Lumpur, my

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this resort,from facilities and staffs, thank you for the excellent service!
Stayed 3 nights in Mar 2019
Response from Bailey - Reservation Dept on 17 Apr 2019
Dear Ms. Jenn, Xin chao and greetings from JW Marriott Phu Quoc Emerald Bay Resort & Spa! Thank you for staying with us and for your kind review. We are delighted to know that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback. We look forward to welcoming you back for more unforgettable experience