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Reviews of Chatham Maritime Travelodge

3 out of 5
Chatham Maritime Travelodge
Western Avenue, Chatham Historic Dockyard, Chatham, England

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 278 reviews" "
Rating 8 - Good. 125 out of 278 reviews" "
Rating 6 - Okay. 63 out of 278 reviews" "
Rating 4 - Poor. 22 out of 278 reviews" "
Rating 2 - Terrible. 5 out of 278 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

NS, West Sussex

Liked: Cleanliness
Good location for why we wanted it.
The hotel was in a great spot for the 1940’s weekend. They were understaffed at breakfast and the food wasn’t nice For the price you have to pay. The room was fine but we were charged for an early check in and the room wasn’t ready. Luckily they refunded this cost but the communication seemed a bit slack.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dockyards
very nice location, friendly staff, rooms cleaned, highly recommended
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2018

4/10 Poor

Gavin

Liked: Cleanliness
Ramada Encore Chatham IS NOT the 'Ramada Encore Chatham' - it is now a Travelodge!!

4/10 Poor

Mary C, Spain & UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff not very competent
Requested carparking & given wrong information about this on our arrival After one night of our stay, was telephoned by reception staff to Tell me I was checking out ! The person repeated 3 times this. Eventually listened to me telling him that I had booked & paid for 3 nights & intended to stay for 3. When I booked I requested room with full size bath. On arriving at the hotel I found our room had ensuite wet room. I immediately went to the reception & said we have no bathroom. The male receptionist Sarcastically said all of our rooms are ensuite bathrooms. l mentioned to him our room had no bath. He eventually said no rooms had baths !. 3 or 4 times the Key Card had to be changed as they would not give us access to the room. Friends who pre booked &paid, were told on arrival that they had not paid.& had to pay again. They returned to reception later with the confirmation that they Had paid & were told they could only get a refund of the additional payment as they were leaving ! Is this hotel staffed with untrained personnel ???

8/10 Good

Michael, Abingdon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally satisfied - a few niggles
Good room with very comfortable bed and a quiet night. Had breakfast, at a slightly over-priced £ 9.99 Staff were extremely helpful throughout.They pointed the way to good quality restaurants in walking distance. Good info on getting free wi-fi when I phoned reception. Parking was a bit limited (and not helped by some lousy parking by other visitors)but we were lucky in spotting someone else leave as we arrived. The tv channels had been de-tuned and not many restored so we couldn't get the BBC4 programme we'd planned to watch. Room was a bit hot and air conditioning system was either malfunctioning or too complex for us to change settings effectively. Given what we paid, we were generally satisfied.

10/10 Excellent

David, Boston Lincs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Chatham
We stayed for 2 nights everything was very good it was the 4th time we have been to this hotel and have already booked for Novermber. The only downside to the hotel is not many parking spaces other than that 10 out of 10

6/10 Okay

Ian, devizes

Nice view
Just 1 night

10/10 Excellent

The two Bs, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to chatham dockyard
This is one of the cleanest hotels we have stayed at,staff so friendly and helpful it made it feel more like a family run hotel than a chain,two small gripes cant turn heating down and spare pillows past the usable life,own fault didn't complain but only a two night stay so not a problem

6/10 Okay

David, Surrey

Liked: Cleanliness, staff & service
Disliked: Room comfort
OK for 1 or 2 nights
Staff were friendly and the hotel was clean. Not a single drawer in the room and the hanging space was a bar sticking out of the wall, no wardrobes! OK for 1 maybe 2 nights, but I wouldn't want to stay here any longer with nowhere to put your things.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Netra

Disliked: Room comfort

6/10 Okay

Laurie, Ferndown

Liked: Cleanliness
Have stayed previously so knew what to expect. Clean, comfortable & functional room in a well located position.

10/10 Excellent

felicity, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand house close to Duxford Air Museum
Lovely room (with four poster bed!) in the old stables area - now called the 'garden' rooms. Quaint and with everything we needed. A walk around the corner to the village gave us three pubs, one with a restaurant. Of course there is a restaurant in this hotel as well. Breakfast was delicious - linen cloths, heavysilverware, all the good stuff. Very pleasant staff who told us about the historynofnthe house as well.

6/10 Okay

Mr Alastair, Telford, Shropshire

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable with a cold welcome!
Nice clean hotel. The duty manager however got a bit snotty when I chose not to leave a card number for room charges! We were only there to sleep, maybe he needs to realise we're not all there on business accounts!

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointing visit.
On arrival, we found the two staff on duty helpful and efficient. It was a little unsettling to be told that there were no vacancies for Dinner, however, it transpired that Dinner was not being served at all. On our return to the hotel after our meal in the town, we found that the room was hot-25 degrees C. The air conditioning was not working, and after a visit, on duty staff could only offer us a fan. This did help, but not a lot. A hot night followed! The room appeared clean, however we did find an old sock on the floor-not ours. We did report on all of these matters to the receptionist when checking out, who expressed her surprise, but gave a lukewarm apology. A minor matter, but worth a comment, in a supposed 3 star hotel, should they serve powdered scrambled egg?

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location Staff are nice no fridge on the room family room was very small overall it's ok staff are nice they provide coffee for free. Location is very nice just few minute walk from shopping centre

4/10 Poor

Verified traveller

Disliked: Room comfort
One of the worst night's sleep I have ever had. Extermely uncomfortable bed coupled with 100% polyester sheets and duvet which made sleeping unbelievably hot.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Absolutely overwhelmed by the things they all did for me. Fab team. Quiet room. The only thing i will say is i hoped the cleaner ladies started later as they were quite loud. Other than that wonderful place.

6/10 Okay

anna, Swindon

Rather basic functional hotel. Ugly building. Brekky was good.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Unhappy guest
Terrible hotel........ Put us in a smoking room n breakfast is not good at all

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The hotel was as expected, but parking was an issue. There are only a few spaces outside the hotel (once you work out how to get there), and no indication as to where to park when these spaces are full. The room was very clean, the bed was fairly comfortable, but VERY creaky. Staff weren't very welcoming.

8/10 Good

Countrygirl63, Wolves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Close to Restaurants and Shops
Stayed in a family room for 2 nights. The room had a double bed and a double sofa bed which my son had for himself as quite tall. The room was quite tight with both beds in use. I would say the size of the room was only suitable for 2 people as there was no space for a wardrobe and the small bar with a few hangers (6-7) was not sufficient unless leaving out of a suitcase. The hotel staff were professional and polite at all times. They had to serve the reception area as well as the bar so a little stretched. We had breakfast on the last morning and it was good - usual sausages, bacon, beans, eggs and cereals and fresh fruit sufficient to set you up for the day. There were numerous settees in the sitting area so plenty of space for groups etc. We would recommend and use this hotel again in the future.

6/10 Okay

michael

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Bill, Dorset

Liked: Staff & service
Disliked: Room comfort
Good location but overall disappointing.
Unfortunately, a creaky bed and noisy air conditioning made for an uncomfortable night. Breakfast was chaotic despite the best efforts of the receptionist (bless her) as we had to wait 25 minutes to get egg and bacon as it ran out at the buffet.

6/10 Okay

Antnony, Leigh-on-Sea

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great staff, other areas need work.
Overall an enjoyable stay but whoever cleaned the room was more worried about watching television (left on) than opening the window, leaving the fan on,spraying the room with air freshener or all of the above, as both the bedroom and bathroom smelt very bad. However, air freshener did, indeed, sort the problem. The bed was very comfortable, there was no noise from the traffic below and I love the 'wet-room' bathrooms. Food and drink is pricey for a hotel of this quality but the redeeming feature, which made our stay very pleasurable, was the staff. From the telephone conversation I had enquiring what the earliest check-in time was, check-in itself, changing the room key to the bar staff when we returned in the evening, they couldn't do enough for us and bent over backwards to accommodate our needs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jill

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jane, South West

Disliked: Room comfort
Nothing Special..........
Having just spent 3 weeks in The States where even the lower priced motels provide a comfy king sized bed, this was disappointing.. A very small hard squeaky queen... Otherwise the room was spacious, clean, tea + Coffee making facility, t v, etc... Staff not overly enthusiastic, location not great but quite, parking limited..

6/10 Okay

Amanda, Hexham

Liked: Cleanliness, staff & service
Ramada Chatham
very friendly staff

8/10 Good

Johnny, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
When I found that this is the hotel I was going to need to stay in, I was apprehensive, my previous Ramada stay was not pleasant, but I am glad to say this one was great. The staff were brilliant and friendly, very easy to talk to, the hotel was very accommodating, even a group of wheelchair users were staying at the same time as me. Amenities nearby were reasonable with plenty of eating places, and the town centre a few miles away. The Historic Dockyard is literally a stones throw away, and a regular tourist attraction. Food was surprisingly good. Not soggy or floppy, so I ate in the hotel several times. Only a few criticisms. The floor is laminate, and is slippery, especially with socks, someone WILL slip it is guaranteed. Breakfast could do with some more variety - only scrambled eggs? No fried, boiled or poached eggs?

8/10 Good

Sabia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stopover
Good location and room was clean.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Average
Perfect place if you just want to lay your head. Staff could do with a refresher in customer service.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

EA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay
Helpful staff, room confortable and clean. A little disappointed with breakfast, served from 7 -10 at 9 there was very little of anything and had to ask the staff for more sausages,bacon and scrambled eggs. The latter took quite a while to come. Overall a pleasent stay and would stay again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good and great value
Very good. Just remember to turn the thermostat down before you go to bed! Minor complaints are that the scrambled egg at breakfast had been knocking around a while and the bed was a bit squidgy. Comfortable quiet and great value.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Debbie, Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget hotel
Fantastic value for money. Thoroughly enjoyed our stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean, good value ideal for short stay
Ideal for visit to historical dockyard, as hotel backs onto the docks.

6/10 Okay

gwyneth, australia

Liked: Cleanliness, staff & service, room comfort
Practical budget hotel
The staff were very friendly and helpful at this hotel and the facilities were fine. Breakfast was not a highlight even though we had to pay extra for it. The location was not particularly convenient for what we wanted to do as we had to either get two buses into Rochester or a taxi. But there are not many options in this area and this seemed to be the best of what was available.

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and tidy and the rooms very spacious breakfast was a bit expensive if you didn't pay for it at £9.99 a day

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Youth hostel is more accomadting!

6/10 Okay

Jane, London

Liked: Cleanliness
Disliked: Property conditions & facilities
OK for business
It was ok as I was staying few hours for business . Receptionist was very welcoming . I wasn't happy there was no BBC 24 hr channel for news , AC heating not working and even when switched off kept making a noise waking me up, no blanket

8/10 Good

G, Hants

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Chatham
I stay regularly in Chatham and always look to stay here. The hotel is a good standard and the staff are always friendly. Close to an out of town shopping mall and the historic dockyards. Will be staying again next time I'm going to Chatham.

10/10 Excellent

Selina, Teignmouth Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, staff very friendly & helpful.
Two day stay every comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ann, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 day stay
Really good staff - making a week working away pleasurable. nothing was too much trouble. Good atmosphere. Problem - parking. really congested outside the hotel and leaving early twice I was delayed by kitchen deliveries. Other parking - is it safe? long way to walk with a lot of luggage. scrambled egg - please use real egg not powdered - otherwise - excellent, interesting food.

8/10 Good

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort