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Reviews of Days Inn by Wyndham Kendal Killington Lake

2 out of 5
Days Inn by Wyndham Kendal Killington Lake
Roadchef Motorway Service Area, M6 South Cumbria, Kendal, England

Reviews

7.6

Good

Rating 10 - Excellent. 204 out of 699 reviews" "
Rating 8 - Good. 285 out of 699 reviews" "
Rating 6 - Okay. 115 out of 699 reviews" "
Rating 4 - Poor. 54 out of 699 reviews" "
Rating 2 - Terrible. 41 out of 699 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

waseem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diane on 24 Mar 2024
Dear Waseem,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a pleasant stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

8/10 Good

Ava Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V helpful receptionist on arrival. Next morning a staff member went beyond the call of duty - English was her 2nd language - to help us obtain a money off voucher for the food outlett, much appreciated
Stayed 1 night in Mar 2024
Response from Diane on 11 Mar 2024
Dear Ava Lorraine, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our staff helpful. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to welcoming you in the future. Yours sincerely Diane Palmer Hotel Manager

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
Room was as required. No biscuits. Heated towel rail was not working. Liked the quiet location and comfortable room. Easy access with no stairs to climb.
Stayed 1 night in Mar 2024
Response from Diane on 11 Mar 2024
Dear Peter, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive feedback. I am particularly pleased you found the location convenient. We have made the maintenance team aware of the issues with room. Thank you again for sharing your experience, and we look forward to welcoming you in the future. Yours sincerely, Diane Palmer, Hotel Manager

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Electric vehicles charging stations nearby.
Stayed 1 night in Feb 2024
Response from Diane on 17 Feb 2024
Dear Stuart,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you found enjoyed your stay, I will pass on your mcomment about the EV chargers. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diane on 8 Jan 2024
Dear CharlesThank you for your feedback. I am pleased to hear that you enjoyed your stay with us. I will pass your score on to the teamRegardsDiane PalmerUnit Manager

2/10 Terrible

Jayne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Response from Diane on 12 Feb 2024
Dear JayneThank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not have an enjoyable stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and cosy room
Great place to stay for a weekend away before Christmas handy for Kendal and Lancaster. Weather typical of Lake District but you cannot book that. A lovely view over the lake, warm and comfortable. Plenty of hot water.
Stayed 2 nights in Dec 2023
Response from DP on 11 Dec 2023
Thank you for taking time time to send us a review after your recent stay.I am really please that you enjoyed your stay.Kind RegardsDianeHotel Manager

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stephen
Comfortable room good bed adjustable heating shower not bad . Ideal no frills stopover for heading south . Motorway services so dining limited .
Stayed 1 night in Dec 2023
Response from Diane on 17 Dec 2023
Dear Stephen,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your room comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

10/10 Excellent

Graham

Stayed 1 night in Nov 2023
Response from Diane on 17 Dec 2023
Dear Graham,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

4/10 Poor

Donna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money
Wouldn’t stay at one of these chains again. The room smelt strange and was very cold no heating. Beds were so soft where I had to sleep on the duvet. Don’t waste your money staying at this chain!!
Stayed 1 night in Nov 2023
Response from Diane on 17 Dec 2023
Dear DonnaThank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were cold in your room, each room have its own heating that guests can control the temperature, reception would have been happy to help if you had difficulties operating it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Diane on 17 Dec 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you had an enjoyable stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from DIane on 17 Dec 2023
Dear Paul,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice
Stayed 2 nights in Oct 2023
Response from DIane on 17 Dec 2023
Dear Ann,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you had an enjoyable stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

2/10 Terrible

rahul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good, but the rooms are very old not in good condition.
Stayed 2 nights in Oct 2023

10/10 Excellent

MORAG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gerrard

Travelled with partner
Liked: Cleanliness, staff & service
Although the property was clean and comfortable it was very dated and needs a complete refurbishment to bring it upto modern standards. I would consider booking again but it would depend on the price.
Stayed 1 night in Oct 2023

8/10 Good

Patrick

Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

A D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

John

Stayed 1 night in Sep 2023

2/10 Terrible

Marie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for a Lakeview room but I was given a room next to the car park. The short stay was to rest from a long drive. We checked late, in time to sleep so I didn’t bother to make a fuss because of tiredness. The bathroom ceiling is mouldy, same around and above the windows that was very wet due to condensation. The window is restricted to be opened! We can hear everyone that passing the hallway and the noisy door/door handles.
Stayed 1 night in Sep 2023
Response from Days Inn on 16 Sept 2023
Dear MarieThank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not get a lake view room and that there were some issues with the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

4/10 Poor

Colin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building fit out is desperately in need of a makeover. The rooms need painting and bathrooms replacing as difficult to clean being in poor state. Shower curtain too long and made bath slippery. Safety issue for guests. As a 1 night stop over it was adequate.
Stayed 1 night in Sep 2023
Response from Days Inn on 16 Sept 2023
Dear ColinThank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were not ahppy with your room. We are working on improvments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

10/10 Excellent

Jim

Stayed 1 night in Sep 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean. Lovely staff
Stayed 1 night in Aug 2023

10/10 Excellent

Gillian

Stayed 1 night in Aug 2023

10/10 Excellent

sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover point
Lovely stop for an overnight stay en route to Scotland from the south. Very dog friendly too. Easy free parking - McDonald's next door. Take snacks etc as no shops nearby. Very comfortable - fabulous views and great value.
Stayed 1 night in Aug 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery
The hotel was clean and comfortable, comfortable bed, friendly staff, beautiful scenery
Stayed 2 nights in Jul 2023

8/10 Good

Roger

Disliked: Staff & service
View
Only positive was the great view.
Stayed 2 nights in Jul 2023

8/10 Good

Lynda

Stayed 1 night in Jun 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This motel is located at a service area so it is easy to park and to get petrol. It was well kept.
Stayed 1 night in Jun 2023

10/10 Excellent

M J

Stayed 1 night in Jun 2023

10/10 Excellent

Ruthanne

Liked: Cleanliness, staff & service, property conditions & facilities
If Carlsberg did motorway service hotels… Absolutely stunning location, lambs, swans, signers, lake and sailboats. Simply beautiful, especially considering it’s a motorway services with all the conveniences that entails. The man on reception bent over backwards to help us as we had forgotten to book an accessible room. Excellent.
Stayed 1 night in Jun 2023

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our bed in room 5 left a lot to be desired in fact I had to sleep on the single bed because the double bed had spring problems. I felt that Zebadee was in there somewhere.
Stayed 1 night in Jun 2023

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay before we spent a few days in the Lake District
Stayed 1 night in May 2023

8/10 Good

Claudia

Travelled with partner
Convenient location. Wifi didn't work most of the time.
Stayed 4 nights in May 2023
Response from Reception Team on 31 May 2023
We are sorry to hear of the problems you experienced with the WiFi during your stay. We appreciate you taking the time to share your review.

6/10 Okay

Verified traveller

Travelled with group
No frills, decent
No frills, but fairly decent, in a handy location for exploring the lakes. The bathrooms could do with a bit of a makeover. Lovely view of Killington lake.
Stayed 2 nights in May 2023
Response from Reception Team on 31 May 2023
Thank you for taking the time to share your feedback. We hope to welcome you again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
It was a lovely stay the service was tip top would recommend it and would definitely stay there again
Stayed 3 nights in May 2023
Response from Reception Team on 31 May 2023
Thank you for taking the time to share your lovely review.

10/10 Excellent

Meow Yin

Stayed 1 night in May 2023
Response from Reception Team on 31 May 2023
Thank you for sharing your review. We are pelased to see you enjoyed your stay

8/10 Good

Joanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an idea spot to stop half way for our trip from Somerset to Scotland. It is conveniently just off the motorway. We had our dog with us and she was made very welcome by the staff. The staff were very helpful and answered all our queries. We would definitely stay again.
Stayed 1 night in May 2023
Response from Reception Team on 14 May 2023
Thank you for sharing your kind review. We are pleased to see your enjoyed your stay with us.

4/10 Poor

Douglas

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is showing it's age and lack of investment. Woodwork in room was very worn and coming away from the wall in places. Bathroom in need of major updating. Staff not on front desk at times when the notice said they would be. Reported heater in room flashing on continually denoting a fault. Nothing done. Bed fine, slept well!
Stayed 1 night in May 2023
Response from Reception Team on 14 May 2023
Thank you for taking the time to share you rreview. Feedback such as yours is vital in helping us to make the improvements we need, to provide a better service for all our guests.We hope you will give us the opportunity to serve you better in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The Manager was friendly and professional and helpful.
Stayed 1 night in May 2023
Response from Reception Team on 11 May 2023
It was our pleasure to welcome you here with us. We are pleased you enjoyed your stay, and hope to welcome you again in the future.

8/10 Good

Thulasiram

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay overnight, all things considered. Nearby service facilities are convenient and adjacent lake view is nice.
Stayed 1 night in May 2023
Response from Reception Team on 10 May 2023
Thank you for taking the time to share your feedback. It is much appreciated, and we hope to welcome you again.

10/10 Excellent

Sarah

Stayed 1 night in May 2023
Response from Reception Team on 5 May 2023
Thank you for taking the time to share your review. We are pleased you enjoyed your stay with us.

10/10 Excellent

Nicolaie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view it’s amazing also the quietness and the staff is great.
Stayed 1 night in Apr 2023
Response from Reception Team on 3 May 2023
We are very pleased to see you enjoyed you stay. Thank you for your review.

10/10 Excellent

Giorgia

Stayed 1 night in Apr 2023
Response from Reception Team on 24 Apr 2023
Thank you for taking the time to share your review.

10/10 Excellent

Alastair

Stayed 1 night in Apr 2023
Response from Reception Team on 19 Apr 2023
Thank you for your review. We are happy to see you enjoyed your stay with us.

8/10 Good

N

Stayed 1 night in Apr 2023
Response from Reception Team on 17 Apr 2023
Thank you for your review.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reception Team on 24 Mar 2023
Thank you for taking the time to share your review. We hope to welcome you again.

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service, amenities
receptionist fabulous. Room could be cleaner and needing upgrade. However as a stopover and for price it was okay.
Stayed 1 night in Mar 2023
Response from Reception Team on 5 Mar 2023
Thank you for your review. Feedback such as yours is vital in helping us know where we can be making improvements.We hope to welcome you again.