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Reviews of Kathmandu Guest House by KGH Group

3.5 out of 5
Kathmandu Guest House by KGH Group
Ward No. 16, Satghumti, Thamel, Kathmandu

Reviews

8.0

Very good

Rating 10 - Excellent. 89 out of 321 reviews" "
Rating 8 - Good. 152 out of 321 reviews" "
Rating 6 - Okay. 53 out of 321 reviews" "
Rating 4 - Poor. 15 out of 321 reviews" "
Rating 2 - Terrible. 12 out of 321 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

gavin, GRANDE PRAIRIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, this is hard to write because it is a beautiful property! Character in abundance ! Well trained staff ! Great welcome and my room was excellent perceived value for money ! Food for lunch and dinner was served fresh and at the correct temperature! Now the negatives ! My room was terribly noisy through badly fitting windows with zero insulation between room walls and the ceiling ! All the early evening was clip clop of people walking ! Not other fault of either the people just poor design with the floorings used and the echo off the walls Then between 1am and 3am a large party of people sounded like 20-30 arrived and made there ways to there rooms with suitcases clanking and raised voices and slamming doors ! Now whenever I have checked in at those hours in other properties I was reminded to be quiet and respect the other guests ! In lots of oversea hotels I was given a card in my language to make sure I understood ! So I maybe got 3 hours sleep as I had a 6am check out to catch my flight out of country ! I truly home when you perform another renovation of the rooms you consider noise insulation! Will I be back ! Yes I will as your property was outstanding in the visual sense! Hopefully the nighttime people checking are more respectfull! Thank you Gavin young
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 2 nights before and 1 night after a trekking expedition. It’s my first time in Kathmandu, so nothing to compare it to, but nice and convenient in the middle of Thamel. Hotel is pretty clean, the staff are really helpful. I was able to leave a bag at the hotel whilst away trekking and the staff booked a taxi to the airport for me.
Stayed 2 nights in Dec 2023

8/10 Good

Weng

The property has a wonderful garden where all can share, it is centrally located in Thamel, and the hotel is gated at both ends giving a sense of great security. I am at the room which can be improved to give it a modern facility. Overall it has a much better condition than many hotels in Thamel
Stayed 4 nights in Dec 2023

8/10 Good

William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice place to stay in the heart of the tourist district (Thamel) but an oasis from the noise and hustle out on the street. Rooftop lounge has a terrific view of the city, especially as the sun goes down.
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 2 nights in Jul 2023
Response from Sajani Shrestha on 15 Aug 2023
Dear Daniel,Thank you very much for your wonderful ratings.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sajani Shrestha on 15 Aug 2023
Dear Megan,Thank you very much for your wonderful ratings.

10/10 Excellent

Guy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The original KGH is now a distant memory
Good old KGH remains my favourite place in Kathmandu. It went through an overdue renovation recently and unfortunately it lost a bit of its soul in the process. What remains though is a great hotel, fantastic location, nice rooms and the garden remains a great meeting and dining place.
Stayed 1 night in May 2023
Response from Sajani Shrestha on 11 June 2023
Dear Guy,Namaste and we are glad to be your preferred accommodation choice in Kathmandu. Thank you for your faith and for choosing to stay with us and for your appreciation regards Location & Garden. Thank you

8/10 Good

Kin Wan Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The garden and the musuem are excellent!
Stayed 1 night in May 2023
Response from Sajani Shrestha on 1 June 2023
Dear Rebecca,Thank you very much for rating us.

10/10 Excellent

Margaret A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sajani Shrestha on 23 May 2023
Dear Margaret,Namaste & Greetings from Kathmandu Guest House by KGH Group of Hotels!Thank you very much for your ratings.

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities
The walls were very thin. I had to ask my neighbours to keep it down at 2:00 am
Stayed 3 nights in Apr 2023
Response from Sajani Shrestha on 28 Apr 2023
Dear Frances,,Firstly thank you for your opinion on the experience, regret your wall experience and we would be ensuring rectification of the same!

10/10 Excellent

Nicolette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oasis of calm in busy Thamel. Close to everything. Quiet. Interesting and peaceful garden area.
Stayed 2 nights in Mar 2023
Response from Sajani Shrestha on 14 Mar 2023
Dear NicolletteNamaste and we are glad to be your preferred accommodation choice in Kathmandu. Thank you for your faith and for choosing to stay with us and for your appreciation regards the Location & garden. We hope you choose to create more memories during your next stay with us, whenever your travels bring you back to Kathmandu Guest House.Thank you

8/10 Good

Eliot, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sajani Shrestha on 21 Mar 2023
Dear Eliot,Thank you very much for the ratings.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet Staff are amazing Breakfast is excellent
Stayed 1 night in Jan 2023

6/10 Okay

Karen

Liked: Cleanliness, staff & service
The public and outdoor areas were delightful and the staff was incredibly helpful. The rooms were small and very basic. A pervasive pulsing base from a nearby club was a constant all night and morning for the entire 6 nights of my stay.

6/10 Okay

Edward, Laguna Niguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true Oasis in the heart of Kathmandu. Quiet. Clean with amazing friendly staff. Only issue is promised airport shuttle service. Not true. Visited 2x times & despite email from MGT - was not picked up. Stranded. Also taxi to airport out of pocket & varies (I paid different amount then friend who left latter).
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If home is where the heart is, then consider Kathmandu Guest House your Nepali home. The energy is amazing. The Garden was designed by the same architect as Garden of Dreams and it is truly a wonderful dream to explore and settle into the endless, wonderful corners. The staff is warm, authentic, helpful, and a community- dedicated to top-notch hospitality and the well-being of all guests. The rooms are charming, comfortable, with oversized balconies and hot water- always. The food is delicious. Everything will be done to accommodate and please guests, you will find peace in the garden and/or make new like-minded friends, and - in all honesty- it will be hard to leave. A most generous stay that encompasses the best of Nepal. Couldn't recommend enough. An experience. An institution. The best of memories. Authentic Nepali magic. And visit MONA- a museum of Nepali Art on the grounds.
Stayed 7 nights in May 2021

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
A Thamel Classic
A classic of Thamel, located in the midst of the tourist section, KGH offers a quiet refuge when you need to get out of the chaos. The buffet breakfast was better many we’ve had while doing the standard US chain motels ‘breakfast included’ buffets; real food, not processed. Great coffee too! Stayed here several times since 1991 and it keeps getting better!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A beautiful, peaceful oasis in the midst of Kathmandu's bustle and pollution. An excellent location, but some of the rooms are 'tired', and the housekeeping is not great. Probably not the best value for money.
Stayed 1 night in Nov 2019
Response from Sajani Shrestha on 9 Dec 2019
Dear Guest, Thank you so much for taking your time to review our property. We are so glad to have you stay with us in KGH. your feedback is extremely valuable to us as it strives to improve us in each and every stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sajani Shrestha on 9 Dec 2019
Dear John, Thank you for choosing Kathmandu Guest House by KGH Group of Hotels and Resorts!! Every rating is highly appreciated. We are glad that you enjoyed your stay with us

8/10 Good

Nir, London

Travelled with group
Liked: Cleanliness, staff & service
Old wing rather tired. Executive room very nice and good standard. It's a nice green spot in the middle of the Tamel
Stayed 1 night in Oct 2019
Response from Binup Giri on 24 Oct 2019
Dear sir, Thank you so much for taking your time to review our property. We are so glad to have you stay at our hotel. Thank you once again and have a good day ahead.

10/10 Excellent

Sekar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Without a doubt, a great experience..!! Good food, good location, good service..!!
Stayed 2 nights in Sep 2019
Response from Sajani Shrestha on 15 Oct 2019
Dear Sekar, Thank you for choosing Kathmandu Guest House by KGH Group of Hotels!! Every comment is very much valuable for us. We are glad to hear that you enjoyed your stay with us. We will be looking forward to serve you again in the future.

6/10 Okay

Md Tariqul

Liked: Staff & service
Disliked: Cleanliness
SIRHAAN's Nepal visit
Scope is still there to improve the service quality---
Stayed 2 nights in Sep 2019
Response from Sajani Shrestha on 15 Oct 2019
Dear Sirhaan, Thank you so much for taking your time to review our property. We are so glad to have you stay with us in KGH. your feedback is extremely valuable to us as it strives to improve us in each and every stay.

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, lovely gardens
The staff here are extremely helpful and friendly- they assisted with everything we needed to make a work trip run smoothly. The location is good. Beautiful gardens to relax from the busyness of Thamel.
Stayed 1 night in Sep 2019
Response from Sajani Shrestha on 20 Sept 2019
Dear Rebekah, Thank you very much for taking your time to review our property. We are so glad to have you stay with us in KGH. We love to see you again in near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of old Thamel, with easy access to dining & shopping
Stayed 5 nights in Sep 2019
Response from Binup Giri on 17 Sept 2019
Dear Guest, Thank you so much for taking your time to review our property. We are so glad to have you stay with us in KGH. we hope to see you again in near future.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel with great location
The staff at Kathmandu Guest house was so welcoming, friendly and helpful. The hotel is conveniently located in the middle of many shops and resturants but has a quite and peaceful garden. I will stay here again and highly recommend this property.
Stayed 3 nights in Jul 2019
Response from Binup Giri on 18 July 2019
Dear jody, Thank you so much for taking your time to review our property. We are so glad to have you stay with us in KGH. We love to see you again in near future. Thank you once again and have a good day.

8/10 Good

CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Binup Giri on 18 July 2019
Dear Cristina, Thank you so much for taking your time for rating. Have a good day ahead. We love to see you again in near future.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the KGH only one night and that will probably be our last time. Right from the beginning the service was terrible. I asked the male receptionist about the availabilities of their standard room but he said he had to ask his superior. A lady named SONA came and she informed us that they only have Deluxe rooms available and they were $100 per night. I had called KGH the night before to make sure they had rooms available and they informed me there was plenty. They even had standard rooms ($60) and garden view ($85) available on Expedia but because we had foreign ID cards they tried to rip us off. It's off season so they were trying to make extra money out of tourists. I ended up booking a garden view room from Expedia and let me tell you, there was no view and the room floors were really dusty. My feet were black by the time I went to bed. Will not stay here again.
Stayed 1 night in Jul 2019
Response from Binup Giri on 23 July 2019
Dear Guest, Thank you so much for taking your time to review our property of your recent stay. We are so glad to have you stay with us in KGH. We are extremely sorry for this kind of behavior. This kind of behavior wont happen again from onwards. Thank you once again and have a good day. We love to see you again in near future.

8/10 Good

Ishtiaque

Liked: Cleanliness, property conditions & facilities
Bad AC in KGH
It’s a beautiful property in the midst of Thamel. Initially we experienced some unprofessional handling of our issue with the air conditioning in our room. On the final day, the courteous Duty Manager shifted us to a good room where the AC was working properly. Overall a good experience otherwise. Management should take care of this.
Stayed 3 nights in Jun 2019
Response from Binup Giri on 20 June 2019
Dear Ishtiaque, Thank you so much for taking your time to review our property. Your feed back are extremely valuable to us. As we strive to improve with each and every stay. We love to see you again in near future. Thank you once again and have a nice day With regards, Guest relation officer

8/10 Good

Goh Kang

Liked: Staff & service, room comfort
Everything is good ,location food n garden,but one thing upset me ,when I book by hotels .com for food at the hotel have 25%discount ,the staff said the invoice already print cannot give discount
Stayed 2 nights in Jun 2019
Response from Binup Giri on 20 June 2019
Dear Goh Kang, Thank you so much for taking your time to review our property. Your feedback is extremely valuable to us as we strive to improve each and every day, We are extremely sorry for miscommunication. Thank you once again, we hope to see you again in near future With Regards, Guest Relation Officer

8/10 Good

Goh Kang

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2019
Response from Binup on 20 June 2019
Thank you for your rating. Regards, Binup Giri Guest Relation Manager

10/10 Excellent

Jeremy, Winter Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Beautiful hotel in a great location!! I will stay here again.
Stayed 2 nights in May 2019
Response from shaguni on 26 May 2019
Thank you Jeremy for your kind words of appreciation!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general the earthquake damage is not bothersome nor obvious. Ideal location and safety.
Stayed 1 night in Apr 2019
Response from shaguni on 28 Apr 2019
Thank you for your good appreciation. The earthquake was 4 years back, we have well recovered from it. Do visit us soon again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden setting and fantastic staff. I would not stay anywhere else. I had the opportunity to stay one night at the Radisson and would not go back. F&B staff need training at breakfast getting a second cup of coffee is a challenge.
Stayed 3 nights in Apr 2019
Response from shaguni on 28 Apr 2019
Nice to hear that you liked our hotel so much. Thank you for your great appreciation, We will definitely train the waiters for quicker coffee service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, great breakfast and friendly staff.
Stayed 2 nights in Apr 2019
Response from Binup Giri on 26 Apr 2019
Dear guest, Thank you so much for your wonderful review of our property. We are so glad to know that you like our breakfast and garden. We hope to see you again in near future. Thank you once again and have a great day ahead.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and a wonderful breakfast. Also, the hotel is very convenient to many sites in KTM. Staff is exceptional!!!
Stayed 4 nights in Apr 2019
Response from Binup Giri on 25 Apr 2019
Dear guest, Thank you so much for taking time to review our property. We are very pleased to have you stay with us in KGH. Thank you once again and have a great day ahead.

8/10 Good

ronivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício.
Já ficamos várias vezes nesse icônico hotel, muito limpo e super bem localizado, um ótimo breakfast o único porém é que por ser uma propriedade muito antiga os quartos não são padronizados com isso vc pode pegar quartos bons ou bem ruins, fique ligado.
Stayed 2 nights in Feb 2019
Response from Binup Giri on 22 Apr 2019
Dear Ronivan, Thank you so much for taking time to review our property. We are very glad to know that you like our breakfast and location. Please allow me to introduce you that we do have different categories of room: Deluxe, garden facing, Standard for all different budgets guests. Thank you once again, have a great day.

6/10 Okay

JOAN

Disliked: Staff & service, room comfort
Great gardens basic accommodation
Lovely gardens in heart of Thamel district but very basic rooms and below average bathroom They managed to forget our packed breastfast two days running even after we complained on the first day
Stayed 2 nights in Apr 2019
Response from Binup Giri on 19 Apr 2019
Dear Joan, Thank you very much for taking time to write this wonderful review and we were so pleased to have you stay with us in KGH. On behalf of my colleagues I would like to apology for forgetting your packed breakfast. We assure you that from next time this thing wont happen. Thank you once again, have a great day ahead.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for not too much money. Built around a charming flower-filled square, creating a tranquil buffer from bustling streets all around. Picked me up from airport. Room simple but cleaning and comfortable. On site restaurant has good selection and reasonable prices.
Stayed 1 night in Apr 2019
Response from Shaguni on 19 Apr 2019
Thank you for your kind words of appreciation. Glad to hear that you are happy with our hotel and service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Kathmandu
the breakfast was pretty good, the room ok. However, the hotel cut my wifi in the morning of the day I was supposed to check out (12PM). I called the front desk and it took some time to resume my wifi service.
Stayed 3 nights in Mar 2019
Response from Shaguni on 19 Apr 2019
Sorry for the cut off in wifi, there must have been a mistake in your check out time. Hope you had a pleasant stay with us otherwise. Cheers!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The property is an oasis in the middle of the city. It’s very very nice overall. Staff is super attentive. Wi-Fi was very bad, construction happening currently makes it noisy at times during the day but I was gone most of the daytime anyway. My room was very basic and badly in ones up an update.
Stayed 4 nights in Mar 2019
Response from shaguni on 19 Apr 2019
Hello, Thank you for your review. Glad you have positive and negative points for us. Sorry you had to stay in our budget room category, we are in the process of upgrading them. Next time please book our deluxe rooms, you will surely be happy. Cheers

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from shaguni on 19 Apr 2019
thank you!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from shaguni on 19 Apr 2019
Thank you

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from shaguni on 19 Apr 2019
Thank you!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from shaguni on 19 Apr 2019
Thank you!!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and helpful. Having a garden to enjoy a cup of tea in and decompress after a full day in Kathmandu was magic. The breakfast buffet, included with the room, was amazing in the choices offered.
Stayed 2 nights in Jan 2019
Response from Sajani on 26 Feb 2019
Dear Guest, Thank you very much for your wonderful review.

6/10 Okay

Anisul

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pros: the garden, the ever smiling friendly staff Cons: poor wifi, lack of a few basic facilities in the room Not enough thought was put in designing the room I was in. There was no cupboard, all my clothes were hanging in the room right on my face. The toilet sink was in the room, not inside the toilet and there was no towel rack next to the sink. Every time after washing my hands or face I had to go to the toilet to dry myself off. The speed of the wifi was too slow and some of the time it wasn't working. However, in spite of all these, the garden and the smiles of the staff made my day. I will probably stay here again, and enjoy an afternoon coffee in the garden.
Stayed 4 nights in Feb 2019
Response from Sajani on 5 Mar 2019
Dear Anisul, Thank you very much for your feedback. Our standard room has only basic things. Our deluxe room are better. Thank you very much for your feedback regarding wifi we will definitely work on it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has a cohesive, positive, feel about it - there is a good staff ethos and a can-do attitude. Service is efficient and unfussed, partly because of the long experience this hotel has had with hosting all types of visitors, from gap year students to hardened mountaineers. Good value. I discovered this guest house for myself sone years ago and have not explored elsewhere since. It does the job very well.
Stayed 5 nights in Jan 2019
Response from Sajani Shrestha on 5 Feb 2019
Dear Guest, Thank you very much for your beautiful feedback. We are pleased to hear that you have enjoyed your stay with us. We will be glad to welcome you in coming days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and and a retreat after long travels. Breakfast fantastic
Stayed 3 nights in Jan 2019
Response from Sajani Shrestha on 14 Jan 2019
Dear Guest, Thank you very much for your beautiful feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base for exploring Kathmandu and further afield. Staff could not be more helpful or friendly. Many good restaurants within walking dustance and plentiful hotel breakfast. Excellent way of starting my holiday.
Stayed 4 nights in Jan 2019
Response from Pradip on 14 Jan 2019
Thank you very much for your feedback. We really appreciate your feedback regarding our staffs and we have let our staff known that you had great stay in our hotel.