Breakfast, lunch and dinner served

Reviews of Kansas City Airport Marriott

3.5 out of 5
Kansas City Airport Marriott
775 Brasilia Ave, Kansas City, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 410 out of 739 reviews" "
Rating 8 - Good. 165 out of 739 reviews" "
Rating 6 - Okay. 87 out of 739 reviews" "
Rating 4 - Poor. 41 out of 739 reviews" "
Rating 2 - Terrible. 36 out of 739 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jodee

Travelled with family
For the price we’re paying, parking should be free. This is ridiculous! I could’ve parked at the airport for the same price.
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly the property is clean beds are comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our check in… don’t think I am supposed to list names… but she was great. As soon as I walked in the door she acknowledged me, even though she was helping someone else. Really could not have done better.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really nice, great food and bar. Had steak and Brussel sprouts. And if I rave about those it must be good. The room was so very spacious and luxurious. Beds super soft and comfy.
Stayed 1 night in Jan 2024

6/10 Okay

Glen

Liked: Staff & service
Not necessary. My rating is sufficient. I won't stay at the property again.
Stayed 1 night in Jan 2024

10/10 Excellent

Dale

Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Stayed 1 night in Jan 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Neat
Stayed 1 night in Dec 2023

6/10 Okay

Carrie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel.unfriendly staff.
The room was clean and great. The staff left a lot to be desired. They didn’t acknowledge you when you got to the desk. Too busy doing other tasks or gossiping this morning. It’s unfortunate for the hotel. The shuttle driver was amazing though.
Stayed 1 night in Dec 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Darrell

Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Property conditions & facilities
Disliked: Staff & service
Close very close to the runway at airport staff young and unprofessional and non attentive but overall not bad but save your money and tip the shuttle driver a mile and half away
Stayed 1 night in Dec 2023

10/10 Excellent

Nebojsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very clean.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location to the airport.
Stayed 1 night in Nov 2023

10/10 Excellent

Jerry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent shuttle service to the airport
Stayed 3 nights in Nov 2023

2/10 Terrible

Kathleen

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No heat in rooms. Couldn’t sleep because I was cold. When I asked staff at front desk how to turn on heat was told to turn air off. A coworker was offered space heater. Was on 1st floor was not told to push pool button on elevator. Wandered around until I went back and ask specifically how to get to first floor. No signs saying how to get to 1st floor. Hand rail to ballroom was loose
Stayed 1 night in Nov 2023

4/10 Poor

Earica, Northport

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I was put in room 104, which appeared to be a handicap room and was unable to control the thermostat. We froze all day and baked all night! The room phone cord had been cut, and I told them the day I arrived, but nothing was done about it.
Stayed 2 nights in Nov 2023

4/10 Poor

edna

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room door didn't shut looked like someone had kicked it in . Had to pull it hard to get it to shut
Stayed 1 night in Nov 2023

10/10 Excellent

william b

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas at Front desk, extremely helpful with parking procedures
Stayed 1 night in Nov 2023
Response from Thomas H. Director of Ops. on 4 Nov 2023
Thank you so much for your awesome review!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great
Stayed 1 night in Oct 2023
Response from Thomas H. Director of Ops. on 4 Nov 2023
Thank you for your great review! We appreciate your business.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Will stay again
Stayed 1 night in Oct 2023
Response from Thomas H. Director of Operations. on 4 Nov 2023
Thank you for your great review! We appreciate your business.

10/10 Excellent

Julia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Thomas H. Director of Ops. on 4 Nov 2023
Thank you for your review.

10/10 Excellent

Krista

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from Thomas H. Director of Ops. on 4 Nov 2023
Thank you for your review.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Thomas h. Director of Ops. on 4 Nov 2023
Thank you for your review.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is conveniently located and well maintained
Stayed 1 night in Oct 2023
Response from Thomas H. Director of Ops. on 4 Nov 2023
Thank you for your review.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Thomas H. Director of Ops. on 4 Nov 2023
Thank you for your review.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 1 night in Oct 2023
Response from Thomas H. Dir. of Ops. on 7 Oct 2023
Thank you for your wonderful review!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Thomas H Dir of Ops on 29 Sept 2023
Thank you for your review!

10/10 Excellent

Valerie, Martinez

Stayed 1 night in Sep 2023
Response from Thomas H. Dir of Ops. on 29 Sept 2023
Thank you for your review!

6/10 Okay

Reba, Springfield Gardens

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not very friendly I was here on government work . Was expecting better customer service.
Stayed 3 nights in Sep 2023
Response from Thomas H. Dir of Ops, on 29 Sept 2023
I apologize for the poor customer service. Hopefully you will give us another chance in the future,

10/10 Excellent

Brandy, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Thomas H. Dir of Ops. on 29 Sept 2023
Thank you for your review!

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was noisy. Showers from other rooms were very loud. And there was another repeating squeaky sound in the room we don’t know where it came from. Beautiful room with view on the airport but no noise from plaines!
Stayed 1 night in Sep 2023
Response from Thomas Holmden Dir. of Operations. on 17 Sept 2023
Thank you for your review!

10/10 Excellent

Brent

Stayed 2 nights in Sep 2023
Response from Thomas H. Director of Ops. on 7 Oct 2023
Thank you for your wonderful review!

8/10 Good

Eric, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a regular Marriott. They put us in a room in the basement. Parking is not free or included with your room. Pay for WiFi. At the airport but you have to take a shuttle. Too far to walk.
Stayed 1 night in Sep 2023
Response from Thomas H. Dir. of Operations. on 12 Sept 2023
Thank you for your review. Parking does have a 12/night cost. Wi-Fi is free with a Marriott Bonvoy membership. And the airport shuttle is also offered at no charge. We would not recommend walking to the airport as there are no pedestrian walkways to this airport from anywhere except the airport parking facility.

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thomas H. Dir. of Ops. on 12 Sept 2023
Thank you for your review!

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Thomas H. Dir of Ops. on 12 Sept 2023
Thank you for your review!

4/10 Poor

Mary

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Thomas H. Dir. of Ops. on 12 Sept 2023
I'm sorry you did not enjoy your stay. Thank you for letting us know.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy to get to and from airport , good food and beverages
Stayed 1 night in Aug 2023
Response from Thomas Dir. of Ops. on 2 Sept 2023
Thank you for your review!

6/10 Okay

Sebouh

Travelled with family and small children
Disliked: Staff & service
First of all staff was rude the room specially barhroom was very small i will not come to this hotel again
Stayed 2 nights in Aug 2023
Response from Thomas Dir. of Ops. on 2 Sept 2023
I am very sorry you had a bad experience with our staff. Thank you for letting us know about it.

10/10 Excellent

Gregory

Stayed 1 night in Aug 2023
Response from Thomas H. Dir of Ops, on 29 Sept 2023
Thank you for your review!

4/10 Poor

Mary

Stayed 1 night in Aug 2023
Response from Thomas H. Dir of Ops. on 29 Sept 2023
I apologize we fell short of your expectations. Thank you for letting us know. We hope to earn your business sometime in the future.

10/10 Excellent

Danny

Business traveller
Liked: Amenities
Nice hotel
Stayed 1 night in Aug 2023
Response from Thomas H Dir of Ops. on 2 Sept 2023
Thank you for your review.

8/10 Good

Andrew

Stayed 1 night in Aug 2023
Response from Thomas Holmden Dir. of Ops. on 16 Sept 2023
Thank you for your review.

8/10 Good

Michael

Stayed 1 night in Aug 2023
Response from Thomas H. Dir of Ops. on 12 Sept 2023
Thank you for your review.

8/10 Good

Stacy

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Thomas Dir. of Ops on 18 Aug 2023
Thank you for your review!

8/10 Good

Barbara, Edina

Stayed 1 night in Aug 2023
Response from Thomas H. Dir. of Ops. on 2 Sept 2023
Thank you for your review.

8/10 Good

Natalie

Stayed 1 night in Aug 2023
Response from Thomas H. Dir. of Ops. on 2 Sept 2023
Thank you for your review.