4/5 Good
MF, NSW
Travelled with family
2 Oct. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and room was nice. Found it a little odd that the Wall heater didn’t work, considering it was still in the negative and single digits temperature wise and we’d come in wet from a rainy day on the snow. Upstairs lamp didn’t work either and we were asked if we needed it as there were ceiling lights, explained that yes kids did need a lamp as 3 kids sleeping in same area and leaving the main light on wasn’t ideal. Was provided a small portable heater and a globe for the lamp which resolved those issues.
Room was pleasant and recently renovated, Main bed advertised as king, was 2 king singles pushed together and unfortunately had a ridge between the mattresses, may benefit from a mattress topper to make it more comfortable. The host was very helpful and we could tell they were doing their best particularly being the end of the ski season and COVID having impacted the hospitality industry considerably. Small suggestion to include dishwashing liquid and laundry powder sachets for sale so that full use of facilities can be utilised. Definitely recommend for location to restaurants and cafes. Highly recommend Brumby Bar and Grill and Birchwood cafes as recommended by the host!! Thanks!
Stayed 1 night in Sep 2020