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Reviews of RACV Torquay Resort

5 out of 5
RACV Torquay Resort
1 Great Ocean Road, Jan Juc, VIC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 390 out of 486 reviews" "
Rating 8 - Good. 72 out of 486 reviews" "
Rating 6 - Okay. 14 out of 486 reviews" "
Rating 4 - Poor. 6 out of 486 reviews" "
Rating 2 - Terrible. 4 out of 486 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Travelled with partner
Location
Stayed 2 nights in Feb 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend. Great weekend get away with lots to do
Stayed 1 night in Feb 2024

10/10 Excellent

Sefija

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much for a lovely stay!
Stayed 1 night in Jan 2024
Response from Aftab on 11 Feb 2024
Dear Sefija,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Kind Regards,Aftab AhmadDuty Manager

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive for what it is.
Stayed 2 nights in Jan 2024

10/10 Excellent

JUDY

Travelled with partner
Liked: Amenities
Lovely position in Torquay, definitely recommend the RACV
Stayed 1 night in Jan 2024
Response from Aftab on 11 Feb 2024
Dear Judy,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is great to read that you enjoyed all aspects of your recent stay with us. We look forward to welcoming you back. Kind Regards,Aftab AhmadDuty Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
Stayed 1 night in Dec 2023
Response from Aftab on 11 Feb 2024
Thank you for taking the time to provide feedback. Your satisfaction is our priority, and we're elated to hear we met your expectations. We look forward to serving you again soon.Kind Regards,Aftab AhmadDuty Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and great views. Good facilities. Food was a bit hit and miss and not great menu options in the restaurant
Stayed 2 nights in Dec 2023
Response from Aftab on 11 Feb 2024
Dear David, Thank you for taking the time to provide feedback. We apologize for any disappointment with our menu. Your insights are valuable, and we're actively working to expand our culinary options. We hope you'll give us another opportunity to impress you.Kind Regards,Aftab AhmadDuty Manager

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, good facilities, good parking, staff were very polite and professional.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a varieties of health and wellness in the property such as swimming area , hot spa and massagers area and restaurant is always open for visitors and guests!
Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a wedding and stayed overnight, and everything from the accommodation, wedding reception and food was excellent
Stayed 1 night in Oct 2023
Response from RACV Torquay Resort on 12 Oct 2023
Dear Craig,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort. I am delighted to read such a positive review and will be sure to share your feedback with the team.We look forward to welcoming you back warmly in the future.Kind Regards,Duty ManagerRACV Torquay Resort

2/10 Terrible

Justine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rude and was treated very poorly by reception.
Stayed 2 nights in Oct 2023

10/10 Excellent

Zoe

Stayed 1 night in Sep 2023

10/10 Excellent

Yonas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are extremely helpful and friendly, accomodate with our requests which we are greatly appreciated. The area perfectly located in best place.
Stayed 1 night in Sep 2023
Response from Amy on 23 Sept 2023
Good Evening Yonas,Thank you for giving us such wonderful feedback following your recent stay here at RACV Torquay Resort. It is very pleasing to read that you found our staff helpful and friendly, we are continuously striving to ensure our guests have the best service possible when staying with us.We hope to welcome you back in the near future.Kind regards,Amy Palmer - Hotel Duty Manager

2/10 Terrible

Preksha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property. Beautiful room & the day spa was lovely.
Stayed 1 night in Sep 2023
Response from Amy Palmer on 16 Sept 2023
Good evening Leanne,Thank you for taking the time to provide such positive feedback regarding your recent stay with us.It is pleasing to read that you enjoyed some time in our wonderful spa. It definitely adds to the relaxation when staying with us.We look forward to welcoming you back in the future.Kind regards,Amy Palmer - Hotel Duty Manager

10/10 Excellent

Graeme

Travelled with partner
Liked: Amenities
Luxury facility.
Stayed 1 night in Aug 2023
Response from Amy Palmer on 27 Aug 2023
Good evening Graeme,Thank you for taking the time to provide feedback following you recent stay with us at RACV Torquay Resort.It is very pleasing to read you found your stay luxurious!we hope to welcome you back in the near future.Kind regards,Amy Palmer - Hotel Duty Manager

6/10 Okay

Domenico

Travelled with partner
Liked: Cleanliness
For the price that we paid, the bath towels were very small, no coffee pod making facilities
Stayed 1 night in Aug 2023
Response from Amy Palmer on 16 Sept 2023
Good evening Domico,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort.We are disappointed to read that some aspects of the stay did not meet your expectations. If you would like to discuss this further, please feel free to contact us directly.Kind regards,Amy Palmer - Hotel Duty Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
A luxurious resort, offering a wonderful selection of activities and facilities - we thoroughly enjoyed the included buffet breakfast overlooking the beautiful golf course
Stayed 1 night in Jul 2023
Response from Amy on 30 July 2023
Dear Karen,Thank you very much for taking the time to write such a wonderful review, it is very pleasing to read that your stay with us was enjoyable.Our buffet breakfast is definitely a highlight, especially on beautiful sunny mornings!We hope to welcome you back in the near future.Kind regards,Amy Palmer - Duty Manager

10/10 Excellent

Adam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the food and drinks were amazing, with the beautiful scenery to look at whilst relaxing.
Stayed 2 nights in Jul 2023
Response from Amy on 26 July 2023
Good evening Adam,Thank you very much for taking the time to provide feedback following your recent stay at RACV Torquay Resort.It is pleasing to read such a positive review, I will be sure to pass on your comments to the rest of our Team.We hope to welcome you back in the near future.Kind regards, Amy Palmer - Hotel Duty Manager

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Rowena Collings on 3 July 2023
Dear Marina,Thank you for taking the time to rate your experience following your recent visit to RACV Torquay Resort.Kind Regards,Rowena Collings Front Office Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent. Restaurant rushed us through dinner as we arrived at 8:30pm and they were closing at 9pm. Otherwise good stay and excellent service from check in agent.
Stayed 1 night in May 2023
Response from RACV Torquay Resort on 27 May 2023
Dear Chris,Thank you for sharing your experience, we appreciate you taking the time to review your stay. It is pleasing to read a mostly positive review however we are sorry to hear that your dinner felt rushed.We will address this internally with our restaurant team to avoid this for yourself and future guests.We look forward to welcoming you back to RACV Torquay Resort in the near future.Warm regards,

10/10 Excellent

beryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed two days rooms food service excellent. Wld stay again
Stayed 1 night in May 2023
Response from RACV Torquay Resort on 27 May 2023
Dear Beryl,We are glad to hear you enjoyed your stay and look forward to welcoming you back for another five-star experience. Thank you Warm regards,

10/10 Excellent

Nicole, Golden square

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property was the definition of perfection with an affordable room rate.. There was nothing that could be improved on….check in easy and quick..room absolutely fantastic, huge overlooking golf course…dinner beautiful, quick, affordable, great service..breakfast delicious….everything was fabulous We are coming back for longer next time
Stayed 1 night in May 2023
Response from RACV Torquay Resort Reception on 27 May 2023
Dear Nicole,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. I am delighted to read such a positive review and will be sure to share your feedback with the team.Our goal is to ensure all of our guests leave with a smile on their face, we're glad you had such a nice stay.We look forward to welcoming you back warmly to RACV Torquay Resort Reception. Kind regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned resort with great views over the golf course. Our room on ground floor had 3.3m high ceilings with great in room amenities so it was a nice space. Big roomy resort with nice feel to it. Didnt really explore the food options but they seemed fairly basic after viewing the available menus. Buffet breakfast was well done with some well prepared brekky staples providing some away from the norm options, being mushroom and baked beans.
Stayed 1 night in May 2023
Response from Rowena Collings on 13 May 2023
Dear Andrew,Thank you for taking the time to provide detailed feedback following your recent stay. It is very pleasing to hear that you were impressed with the resort and our facilities. We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

6/10 Okay

Ally

Stayed 1 night in Apr 2023

10/10 Excellent

Brendan

Stayed 2 nights in Apr 2023

10/10 Excellent

MICHELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that there is a 24 hour desk allowing for late check in, and we were able to eat a substantial late night meal from their overnight menu. Absolutely perfect 💜
Stayed 1 night in Mar 2023
Response from Amy on 4 Apr 2023
Dear Michelle,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort.We are so pleased you enjoyed your stay with us. Our night team are always waiting to welcome our weary travelers to the Resort.We look forward to welcoming you back in the near future Kind regards,Amy Palmer - Hotel Duty Manager

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time..
Stayed 2 nights in Mar 2023
Response from Amy on 4 Apr 2023
Hi Ross,Thank you for this lovely review! We hope to welcome you back again in the future.Best wishes,Amy Palmer - Hotel Duty Manager

10/10 Excellent

Symone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views
Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S mall tv poor volume
Stayed 3 nights in Feb 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and excellent facilities
Stayed 1 night in Feb 2023

8/10 Good

Veryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

RYAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME venue and location!
Response from Rowena Collings on 26 Jan 2023
Dear Ryan,Thank you for taking the time to provide feedback following your recent experience at RACV Torquay Resort.We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

10/10 Excellent

NICOLE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with the quality and standards of the RACV Torquay. We are hoping an outdoor pool would be on the list add as you can’t enjoy the sunshine with the indoor pool
Response from Rowena Collings on 26 Jan 2023
Dear Nicole,Thank you for taking the time to provide feedback following your recent stay at RACV Torquay Resort.We are delighted that you were impressed with the resort and its facilities. In regard to an outdoor pool, I thought I would let you know that our sister property RACV Cape Schanck has both an indoor and outdoor pool for those sunny days.We hope to welcome you back in the near future.Kind regards,Rowena CollingsFront Office Manager

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole stay was amazing! Staff were friendly, helpful and very quick to always assist.
Response from Rowena Collings on 26 Jan 2023
Dear Jess,Thank you for taking the time to provide feedback following your recent stay at RACV Torquay Resort.It is very pleasing to hear the team were able to assist in making your stay memorable. We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

10/10 Excellent

Leonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to do with such little time. We loved the facilities that were on offer such as the gym, pool, golf, tennis courts, etc and the layout of the resort was lovely. We went for a walk along the beach and into town (30 min walk one way) and the views along the beachfront were spectacular. Highly recommend to all.
Stayed 2 nights in Dec 2022
Response from Rowena Collings on 26 Jan 2023
Dear Leone,Thank you for taking the time to provide feedback following your recent stay at RACV Torquay Resort.It is very pleasing to read such a positive review and that you were able to enjoy our facilities and the local highlights.We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay at this facility and it was amazing. We stayed in a ocean view room and both of us where extremely happy with the views, staff and room service. Will definitely come back.
Stayed 1 night in Oct 2022

10/10 Excellent

Lovnish

Stayed 1 night in Oct 2022

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and eager to help if needed. Views were breathtakingly beautiful, great facilities and a breakfast buffet that satisfied fussy teenagers....thoroughly enjoyable stay!!!
Stayed 2 nights in Sep 2022

10/10 Excellent

Liam

Stayed 1 night in Aug 2022

10/10 Excellent

Mustafa

Stayed 1 night in Aug 2022

8/10 Good

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool spa and gym are first class facilities
Stayed 1 night in Jul 2022

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility but it can be pricey
Stayed 3 nights in Jul 2022

10/10 Excellent

Emily

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We absolutely LOVED staying here. It was spacious, backed onto the beautiful greenery of the golf course, was a short walk to the beach and so we’ll set up with buffet breakfast, gym space, lap pool, exercise classes and everything you could want. Amazing!!
Stayed 3 nights in Jul 2022

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The resort is stunning, great facilities and fhe room size is really generous. We will definitely come back to stay longer next time.
Stayed 1 night in Jun 2022

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was such a nice place, staff were amazing
Stayed 2 nights in Jun 2022

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We concluded our Great Ocean Road trip by spending a few days relaxing in the is resort. It is a first rate resort and we enjoyed the facilities provided. The check in was quick and efficient and the staff are friendly. Highly recommend!
Stayed 2 nights in Feb 2022
Response from Miki Monahan on 22 Feb 2022
Dear Julie, Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review and that you experienced great service from our Resort team. I will be sure to share your feedback with the team. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Miki Monahan Duty Manager

8/10 Good

Nancy

Stayed 1 night in Feb 2022