Front of property

Reviews of The Coo's Guest House

3 out of 5
The Coo's Guest House
19 Planefield Rd, Inverness, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 152 reviews" "
Rating 8 - Good. 36 out of 152 reviews" "
Rating 6 - Okay. 9 out of 152 reviews" "
Rating 4 - Poor. 1 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and perfect location for visiting Inverness and the start point of our tour. We did laugh and say it was the most anonymous B&B we have ever stayed at as we never actually met a person - everything was done through text messages. Maybe if we had had breakfast? Timing didn’t work out for us for that.
Stayed 2 nights in Oct 2023

8/10 Good

Shea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Coo’s Moo!
Best option for anyone wanting to stay in Inverness and not spend a fortune! My room was beyond adorable and super spacious! Bed was comfy. The other guests made quite a bit of noise, but it didn’t stop my sleep for long. Very walkable location. The shower is super eco friendly and it took a few moments to warm up. I loved the hosts’ interactive ness with the remote check in. They made it a lovely stay!
Stayed 1 night in Oct 2023

8/10 Good

Taiylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute! Didn't know parking was first come, first serve until we got there but it was still a nice stop with everything you need.
Stayed 1 night in Oct 2023

4/10 Poor

Mary

Travelled with partner
Disliked: Staff & service
Poor communication. Upon arrival we arrived to a locked door. Checking emails we had no communication on how to access the building (two emails on how to sign up for breakfast). So we figured out how to access the door with the signage, but then no information of our room. We went back out and there was a camera so we pushed the button to speak to someone. When answered the owner (not sure, never told us his name) repeated several times we were sent an email with instructions. We explained we did not receive. Finally he told us our room and when we asked about breakfast we were told to call him when we got to the room. We never saw anyone except a maid the whole 3 nights there. Never had any contact with anyone. Not a friendly greeting. Dark hallways. Dark streets. Not a good way to start our trip. It was very upsetting after traveling all day to be greeted in this manner.
Stayed 3 nights in Oct 2023

8/10 Good

Tom

Travelled with family
Liked: Cleanliness
VERY budget accommodation
VERY budget accommodation..... Great location. So. It's a BnB with no resident owners. You get a pin code to enter with no flexibility on check in time. So beware if you are flying in early. Parking is free but limited spaces. 5 minute walk from Inverness central and that is the positives. Shower gell in sachets, one bar of soap... #nasty. Cleanliness was good but luxury it is far from !
Stayed 1 night in Oct 2023
Response from Andrea on 18 Oct 2023
VERY BUDGET GUESTDear Tom,thank you for sharing your thoughts about your recent stay with us. We appreciate your feedback and would like to clarify a few points.Firstly, we'd like to clarify that our property is a guest house, not a B&B. We do have resident owners who live in a separate flat within the property, so they are readily available to assist guests during their stay. Unfortunately, Tom, our flat is private and guests cannot access it. Even when we are not physically present, we offer our guests multiple ways to reach us, and our availability extends around the clock, 24 hours a day.The pin code access is provided to give our guests the flexibility to enter the property at their convenience anytime after 3:30 PM, which is our standard check-in time. This feature is designed to accommodate travellers with varying arrival times. We do understand that it can be inconvenient for guests who arrive earlier, but it allows us to ensure that rooms are cleaned and prepared to the highest standards for your stay, which is a common practice in the hospitality industry.Regarding amenities, we do provide shower gel and soap in each room. However, should you have needed additional amenities, our housekeeper is readily available to assist guests upon request.We strive to provide a clean and comfortable stay at an affordable rate, and we understand that different guests have varying expectations of luxury. We do our best to meet the needs of our guests to the best of our ability.This morning, you accidentally dropped the room key behind the radiator, and regrettably, you did not inform us about the incident. We only discovered it when we couldn't locate the key and had to contact you. This is nasty too! Are you certain you are comfortable with the level of luxury you seek?Best regardsAndrea

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The owners are off site so we didn’t meet them. Everything was done through WhatsApp. It’s fine for some guests; for others who like a more personal experience perhaps a different place would suit them better. The room was clean and minimalist.
Stayed 4 nights in Oct 2023
Response from Federica on 18 Oct 2023
Hi Barry, we appreciate your review and the opportunity to clarify our property's operational setup. We operate as a contactless property, as described on all our booking platforms, and while we don't have a 24-hour front desk or a traditional welcoming and greeting service, we do have staff on-site for various essential functions such as breakfast service, maintenance, and housekeeping.Our approach is in line with industry standards, reflecting recent changes in the travel sector that emphasize greater flexibility in check-in times and needs, as well as coping with staff shortages. We understand that some guests prefer a more personalized experience, and for those seeking that, other accommodations might be a better fit.We're pleased to hear that you found your room clean and minimalist. If you ever need assistance or have specific requests during your stay, our staff is just a call away and can be at the property anytime upon request. Thank you for choosing our property, and we hope you had a comfortable stay.

6/10 Okay

Hal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is in a very nice location. The rooms are cozy and comfortable. I would say this is a desirable place to stay. There are no staff on site, so electronic communication is very important. When we got there we could not find where we were told which room was ours. I tried calling, but my US phone would not complete the call. As the rooms all looked alike, we just guessed and took an upstairs room because it seemed the least convenient. The staff had a complete meltdown because we had chosen incorrectly. I offered an apology just to end the matter, but that seemed to generate more anger. Aside from all the hate mail, this was a good place to stay.
Stayed 1 night in Oct 2023
Response from Federica on 20 Oct 2023
Dear Hal,We appreciate your feedback but would like to address the significant impact your stay had on our property and other guests.Your inadvertent selection of the wrong room caused considerable operational disruptions. It led to the relocation of several other guests and a great deal of disappointment. We incurred additional costs as a result, and despite this, we chose not to charge you extra. We were disappointed to see that your online feedback on Expedia failed to acknowledge the extent of this impact and instead blamed our staff for "poor communication, first, and "hate mail, anger", now.During your stay, we attempted to reach out to you several times to rectify the situation, but you never replied nor you ask for assistance. You literally told us you "were too tired and hungry" to look for your room or call for us. It would have been enough ringing the bell and all the consequent disruptions could have been avoided. We expected a more comprehensive acknowledgment of the disruption, yet your partial apology still blame our wonderful staff, which worked all the night to ensure all the other guests affected by your mistake could have a comfortable and enjoyable stay.We take great pride in our staff's exceptional work and aim to provide a harmonious experience for all guests. In the future, we hope your travels are marked by greater understanding and consideration of the potential impact of your guessing.Best regards,Federica

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for one night stop off very central /decent price for what you need will use again if needed ,hosts were helpful with queries and hassle free stay cheers
Stayed 1 night in Oct 2023

10/10 Excellent

Claire

Stayed 1 night in Sep 2023

8/10 Good

Tricia

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
No Scottish Warmth
The French guy at check in was extremely rude and not welcoming at all.
Stayed 1 night in Oct 2023
Response from The Coos on 6 Oct 2023
Thank you for taking the time to leave a review and rate our property 8 out of 10. However, we would like to clarify a point you mentioned in your review.At our property, we operate as a contactless establishment, and we do not have a traditional reception or staff for check-in. Instead, all check-in information is sent directly to our guests, along with instructions on how to contact us if any assistance is needed to find their room. Therefore, we don't have any check-in staff, and none of our team members are French. We're not sure who the "French guy" you mentioned is!

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient for city & airport
Stayed 1 night in Oct 2023

8/10 Good

Alexandre

Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for our stay in Inverness. Very convenient to town, felt safe walking around. They had parking off street which was very convenient since street parking can be a bit tricky. The folks running the place were welcoming. Would stay again.

10/10 Excellent

Wendy, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quaint property in Inverness not too far from the Main Street. Everything is quite walkable. The property itself is on a residential street and is very quiet. It should be noted that it is not manned for most of the day so if you’d like to drop off your bag earlier, you will be instructed by the doorbell intercom of where and how to lock up your bag.
Stayed 1 night in Sep 2023

6/10 Okay

Scott

Travelled with group
Liked: Cleanliness
Small room, small beds, breakfast not included in premium price.
Stayed 1 night in Sep 2023

8/10 Good

katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy. Excellent instructions for checkin. Very easy to walk to city center
Stayed 1 night in Sep 2023

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place and great location. Only point to improve would be how the owner interacts with guests. He made it seem like a real waste of his time to respond to questions regarding where to go in Inverness.
Stayed 1 night in Sep 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
We stayed for one night. The host was super friendly. The hotel is located very clise to the center so we checked out early and left the car in the hotel (the host was very nice on let us to leave the car) and we walked around the city center. We had a grest time
Stayed 1 night in Aug 2023

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience and very convenient to town center.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Ridiculous price for what you get
The overall experience was disappointing. The cost we paid for what we got was infuriating. The room was so small it was impossible to move around. We kept bumping heads in the roof ceiling. The shower was terribly small with no room to even place a toiletry bag. The shower was tiny and had a seven step instruction to turn the water on. We had to keep two luggages on the floor because there wasn’t even a chair to place them on. No room to make a single step. Breakfast was basic. Location was good. The price we paid for what we got was ridiculous.
Stayed 1 night in Aug 2023
Response from "Anonymus owner" on 25 Aug 2023
Hello Anonymus,We appreciate you sharing your detailed thoughts about your recent stay. While we find it intriguing that the author of such an elaborate review prefers the cloak of anonymity.Regarding the shower, we're here to assure you that the 7-step guide is aimed at those seeking an extra layer of adventure during their stay. For those well-versed in the local shower customs, we've kept it as an optional riddle-solving experience.We take pride in providing transparent information on our website, where pictures and prices are featured prominently. Our distinctive Victorian villa guesthouse, with its unique charm and quirks, remains a testament to our commitment to offering a distinctively different experience. Our Victorian villa takes pride in its unique features, including the charming attic rooms that you booked. We understand that our distinctive accommodations might not align with everyone's preferences. May you find a place that perfectly aligns with your unique needs and expectations, far, far away from here.Wishing you happy trails and accommodations as distinctive as you are!

10/10 Excellent

Janelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place was super cute! Convenient to check in and out, clean and a variety of food to choose from for breakfast. I would definitely recommend this for anyone.
Stayed 2 nights in Jul 2023
Response from Federica on 20 July 2023
Thank you Janelle for your lovely review! We're thrilled you found our place super cute, convenient for check-in and check-out, clean, and enjoyed the breakfast selection. We greatly appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely house and great hosts, fabulous breakfast 5 minutes walk into town Highly recommended
Stayed 1 night in Jul 2023
Response from Federica on 20 July 2023
Thank you Elaine for your wonderful review! We're delighted you enjoyed our lovely house, fabulous breakfast, and the convenience of being just 5 minutes from town. We greatly appreciate your recommendation and hope to host you again in the future.

10/10 Excellent

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful guest house with convenient parking. Rooms were spacious and updated. Host was extremely friendly and helpful getting us settled in. Very quick walk to restaurants and river.
Response from Federica on 1 July 2023
Thank you Jamie for your kind words! We're thrilled that you enjoyed your stay at our beautiful guest house. We take pride in our spacious and updated rooms, as well as our convenient parking. It's great to hear that we made your experience even better. We hope to welcome you back soon!

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The owner is very matter of fact and business like. He cooks breakfast in the morning which is additional 10 pounds per person. Very good food.
Stayed 1 night in Jun 2023
Response from Federica on 20 July 2023
Thank you Gilbert for your feedback! We appreciate your positive comments about our breakfast and the quality of our food. We strive to provide professional and efficient service while ensuring a pleasant stay for all our guests. We hope to host you again in the future!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
I was just there one night but was made very welcome. Would recommend it
Stayed 1 night in Jun 2023
Response from Federica on 23 June 2023
Dear Martin, thank you for your nice feedback.

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Rory

Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very beautiful and accommodating. The owners have lovely rooms, each named for areas of Scotland. We had a beautiful double bed overlooking the main street, which is very quiet. The room and ensuite are very clean. The breakfast is quite delicious and they make it to order (from their selections). They also offer tea in the afternoon, but we dod not oot for that. Highly recommend them.
Stayed 2 nights in May 2023
Response from Federica on 23 June 2023
Dear Elizabeth, thank you for your kind words! We take pride in our beautiful rooms, cleanliness, and delicious made-to-order breakfast. We appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Corey, Hamden

Travelled with group
Friendly couple. The afternoon tea was over the top and hit the spot following our red-eye across the Atlantic
Stayed 1 night in May 2023
Response from Federica on 23 June 2023
Dear Corey, we're delighted to hear that you enjoyed our friendly service and the indulgent afternoon tea. We understand the need for a pick-me-up after a long flight, and we're glad we could provide a satisfying experience. Thank you for your review, and we hope to see you again soon!

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Wonderful hosts - warm and professional. Room was clean, well arranged. Site is Very close to local amenities. Quiet spot.
Stayed 1 night in May 2023
Response from Federica on 23 June 2023
Dear Thalia, Thank you for your kind words! We're glad you enjoyed your stay with us. It's great to hear that you appreciated the cleanliness and arrangement of the room. We're also pleased that our location offered convenience and a peaceful environment. We hope to welcome you back soon!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in Inverness
The service at the guesthouse was great, the room was clean and cozy and the guesthouse is perfectly located for walking into the city. Easy parking too!
Stayed 1 night in Apr 2023
Response from Federica on 23 June 2023
Dear Hannah, thank you for your kind review! We're thrilled to hear that you had a great experience with our service and found the room clean and cozy. It's wonderful that our guesthouse's location allowed for easy walking access to the city. We're also glad that parking was convenient for you. We appreciate your feedback and hope to welcome you back in the future!

10/10 Excellent

sylvain, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and yet close to downtown
Stayed 1 night in Apr 2023
Response from The Coos on 1 May 2023
Thank you Sylvain for your feedback and for highlighting our central but quiet location.We are looking forward to welcoming you againKind RegardsFederica

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great service
Stayed 1 night in Apr 2023
Response from The Coos on 1 May 2023
Thank you Philip for you nice feedback. We thrive to offer our guests the best possible experience and we are pleased you enjoyed a great service.Looking forward to welcoming you againAll the bestFederica

10/10 Excellent

Gretchen, WESTMINSTER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious. We enjoyed our stay very much. The owners are very friendly.
Response from The Coo's on 11 Apr 2023
Thank you Gretchen and thanks for your lovely feedback. Our breakfast is freshly prepared every morning using local products as much as possible, we are pleased you enjoyed it!Looking forward to welcoming you againKind RegardsFederica

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
The stay was very good and the owners were excellent and sorted out my issue with parking. To enhance the stay further larger bathroom towels would be good a guide to how the television works and to sort out the small interference on the TV. These are very small problems for a very excellent facility which I will be using again.
Stayed 2 nights in Feb 2023
Response from The Coos on 27 Feb 2023
Dear Mark, thank you for taking the time to leave us a review. We are glad you enjoyed your stay at our place, we appreciate your feedbacks.Kind RegardsFederica

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a quiet neighborhood. Easy access late night and cute accommodation

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proprietor prompt on check in, very approachable. Rooms very clean, showers great, beds comfortable. Have no hesitation in recommending or staying here again.
Stayed 1 night in Oct 2022

10/10 Excellent

Sidney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and easy to access. I wish there was better parking.
Stayed 1 night in Oct 2022

10/10 Excellent

Laura

Stayed 1 night in Oct 2022

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience.
Stayed 1 night in Oct 2022

6/10 Okay

Michael

Stayed 1 night in Sep 2022

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

INGRID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy walk to center of Inverness. Quiet neighborhood. Very accommodating hosts! Most helpful! Very clean and comfortable. Would book again.
Stayed 1 night in Aug 2022

10/10 Excellent

jenny

Stayed 1 night in Aug 2022

6/10 Okay

Pauline

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022