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Reviews of Macdonald Drumossie Hotel

4 out of 5
Macdonald Drumossie Hotel
Old Perth Road, Inverness, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 322 out of 606 reviews" "
Rating 8 - Good. 198 out of 606 reviews" "
Rating 6 - Okay. 59 out of 606 reviews" "
Rating 4 - Poor. 22 out of 606 reviews" "
Rating 2 - Terrible. 5 out of 606 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small room, not deluxe family room.
Good food and nice enough hotel but had booked a ‘deluxe family room’ don’t think it was a family room, pretty small standard room with an extra camp bed in it. Had stayed previously in a much bigger family room. Busy with a wedding so expect they’d used up all the bigger rooms. Probably won’t stay again.
Stayed 1 night in Nov 2023
Response from Reception on 5 Nov 2023
Good evening,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your recent stay. We strive to provide the best possible accommodations for our guests, and we're sorry that the room you were assigned didn't meet your expectations. We can confirm that you had been allocated Super Deluxe Family indeed, but some of our rooms vary in sizes. Please consider reaching out to our team directly if you decide to stay with us again in the future, as we would like the opportunity to provide you with a more suitable room and the best experience. Your satisfaction is important to us, and we hope to have the chance to exceed your expectation on your next visit. Thank you for choosing our hotel and we are hopeful that we can welcome you back to make it up to you for this past occasion.Warm regards,Drumossie Hotel Team

10/10 Excellent

Alexander

Stayed 1 night in Oct 2023
Response from Reception on 21 Nov 2023
Good evening Alexander,Thank you very much for the top score! We're thrilled to note that you enjoyed your stay and that everything met your expectations.We cannot wait to welcome you back for another enjoyable stay in the future. Warmest regards, Drumossie Hotel Team

4/10 Poor

stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Had to change room as booked a twin but initially given a double. Twin much nicer room than the double which was up in the eaves and quite dismal. Breakfast poor and massively over priced. Given cold toast and had finished breakfast before request brown sauce was delivered.
Stayed 1 night in Oct 2023
Response from Reception on 28 Oct 2023
Good evening,Thank you for sharing your feedback with us.Sorry to hear about the room confusion, should you have raised this with the Front of House team we would have done our outmost to accommodate your request into a different room. Once again, we apologize for falling short of your expectations and any inconvenience caused.We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations. Kindest regards, Macdonald Drumossie Hotel Team

10/10 Excellent

Victor, Charlottesville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and location. Very friendly staff. Accommodated dietary needs.
Stayed 1 night in Oct 2023
Response from Reception on 8 Oct 2023
Good afternoon Victor,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are thrilled to hear about your positive experience at our property. Providing our guests with professional and friendly service is one of our top priorities, and we are glad that this aspect met your expectations.It's wonderful to hear that all your dietary needs had been accommodated . We strive to create a warm and welcoming environment for our guests, and your satisfaction is a testament to the dedication of our staff. We will make sure to pass along your kind words to all our team members.Thank you once again for your feedback, and we look forward to welcoming you back on your next visit. Kindest regards,Macdonald Drumossie Hotel Team

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Reception on 7 Oct 2023
Good morning Katrina,We appreciate you taking the time to share your recent experience with us, and we are truly sorry to learn that we did not meet your expectations. We are truly sorry to see your low mark especially when we put forth our utmost effort to provide you with the best possible experience. We want to assure you that we made every effort to make your stay as memorable and comfortable as possible. Our dedicated team worked diligently to address any issues and provide the best possible assistance throughout your visit. We understand that unforeseen situations can occur - such as a warm room, and we always strive to help our guests to the best of our abilities.Your comfort and satisfaction are paramount to us, and we genuinely regret any inconvenience you may have encountered during your stay. We hope you can appreciate that our commitment to providing excellent service is unwavering, and we did everything within our means (we had offered fan, complimentary room upgrade to a bigger and cooler room on second floor as you had initially requested, had checked that all 3 windows are opening in the given room and they had all opened for airing the room) , to assist and resolve any issues you may have faced.We value your patronage, and we sincerely hope that you will consider giving us another opportunity to serve you. It is our sincere desire to demonstrate our dedication to ensuring a wonderful experience for you in the future. Your satisfaction is our priority, and we look forward to the chance to show you the true hospitality that the Drumossie Hotel is known for.Thank you for your understanding, and we hope to welcome you back soon.Warm regards,The Drumossie Hotel Team

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office on 28 Sept 2023
Thank you

8/10 Good

Mansur

Stayed 1 night in Sep 2023
Response from Reception on 8 Sept 2023
Good afternoon Mansur,Thank you very much for choosing to stay with us.Delighted to hear that you had a lovely stay with us and greatly appreciated the high score that we had received.We cannot wait to welcome you back to Drumossie Hotel for another great stay.Warmest regards,Drumossie Hotel Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Easy drive to Inverness
A pleasant stay. Room clean, well presented and comfortable. Ample free parking and an easy drive into Inverness. Excellent a la carte breakfast with lovely staff in the mornings. Downside was the highly unreliable Wi-Fi during our 3 night stay which made joining necessary work Zoom meetings problematic and frustrating.
Stayed 2 nights in Jul 2023
Response from Reception on 15 Aug 2023
Good evening,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall stay with us. It's wonderful to know that you also enjoyed our a la carte breakfast and found our staff in the mornings to be lovely.We sincerely apologize for the inconvenience you experienced with the Wi-Fi during your 3-night stay. We understand how crucial a reliable internet connection is, especially when it comes to work-related activities. Your frustration is completely understandable, and we're truly sorry for any disruption this may have caused to your plans. We take your feedback seriously and will investigate the Wi-Fi issues to ensure that they are addressed and resolved. We're committed to providing a seamless experience for all our guests, and your input helps us improve our services.Should you choose to stay with us again in the future, we'll make every effort to ensure a smoother and more comfortable experience, including a reliable internet connection for your work needs. Thank you once again for choosing to stay with us and we hope to have the opportunity to welcome you back soon.Kindest regards,Drumossie Hotel Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff experience.
Stayed 1 night in Jul 2023
Response from Front Office on 24 July 2023
Thank you for a lovely review

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
I have stayed at this hotel many times in the past year or so. I felt that on this occasion, the food was not up to usual high standards. I also noticed that the menu is very expensive. Breakfast was fine but again not up to the same standard that I had previously experienced.
Stayed 1 night in Jul 2023
Response from Reception on 23 July 2023
Dear Paul,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly value our loyal guests like yourself and appreciate your continued support over the past year. However, we are genuinely sorry to hear that your most recent experience with us did not meet your expectations, particularly in regards to the food quality and menu pricing. We regularly review our pricing to ensure it aligns with the quality and variety of offerings we provide. We truly appreciate your loyalty and the opportunity to improve our services based on your valuable input. Once again, we apologize for any inconvenience you encountered and thank you for bringing these matters to our attention. If there is anything else you would like to discuss or if you have any further suggestions, please don't hesitate to reach out to us directly. We cannot wait to welcome you back in the future.Warm regards,Drumossie Hotel Team

10/10 Excellent

Angela

Stayed 1 night in Jul 2023
Response from Reception on 10 July 2023
Good morning Angela,Thank you for taking the time to provide us with your feedback. We greatly appreciate your high score regarding our staff and property and delighted to note you had a lovely stay. Thank you once again for your feedback. It means a lot to us. We cannot wait to welcome you back soon. Kindest regards,Macdonald Drumossie Hotel Team

10/10 Excellent

Maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility with great service!
Stayed 1 night in Jun 2023
Response from Reception on 16 June 2023
Good evening,Thank you very much for taking the time to share your feedback with us. We appreciate your kind words and are thrilled to hear about your positive experience at our property. We are delighted to hear that our team members made your experience with us a memorable one. Our staff takes great pride in delivering exceptional service and creating a welcoming atmosphere for our guests. Thank you once again for your feedback, and we look forward to welcoming you back on your next visit. Kindest regards,Macdonald Drumossie Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Reception on 31 May 2023
Good evening,Thank you for taking the time to provide us with your feedback score. We greatly appreciate your high score and delighted to hear that we had excelled in all ways and provided you with a great experience. Thank you once again for your feedback. It means a lot to us. We cannot wait to welcome you back soon. Kindest regards,Macdonald Drumossie Hotel Team

10/10 Excellent

Gary R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and bathroom. Great bed. Clean. Great service in lounge and food areas.
Stayed 2 nights in May 2023
Response from Reception on 27 May 2023
Good evening,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are thrilled to hear about your positive experience at our property. Thank you once again for your feedback, and we look forward to welcoming you back on your next visit. Kindest regards,Macdonald Drumossie Hotel Team

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and property.
Stayed 3 nights in May 2023
Response from Reception on 27 May 2023
Good evening,Thank you for taking the time to provide us with your feedback. We greatly appreciate your kind words regarding our staff and property.We are delighted to hear that our team members made your experience with us a memorable one. Our staff takes great pride in delivering exceptional service and creating a welcoming atmosphere for our guests. Your recognition of their efforts is truly appreciated, and we will make sure to pass along your compliments to the entire team.Thank you once again for your feedback. It means a lot to us. And we cannot wait to welcome you back again soon.Kindest regards,Macdonald Drumossie Hotel Team

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Maria on 21 May 2023
Good morning,Thank you very much for staying with us and thank you for your 5 star review.We are delighted to hear that you had a lovely stay with us and we look forward to welcome you back soon in the future.Kind regards,Drumossie Hotel Team

6/10 Okay

Duncan

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Staff were lovely and the hotel is really nice. Main problem is the food portions. I ordered Pork with and it came with potato the portion of potato was the size of a 50p piece. Thankfully my wife had ordered extra chips so I had some of that with it. When it came to desert I asked for an extra scoop of Ice cream and unfortunately was not given it. At breakfast my wife had porridge and to be honest it was not porridge at all but some sort of slime with oatmeal. I asked for a latte coffee and was told that would be extra money for that. Shower was cold and came through were slow. In conclusion Staff were delightful hotel is lovely in brilliant location. Sort out the food and it would be 5 star. We spent £152.83 for one night bed and breakfast and about £72 for a 2 course meal without drinks and to be honest came away feeling ripped off.
Stayed 1 night in Apr 2023
Response from Front Office on 19 Apr 2023
Thank you Duncan for taking the time to provide us with your feedback. I am surprised to read your negative comments around our food as this is one of our strongest areas, I am sure if this was raised at the time the kitchen would be more than happy to accommodate to your requests. I can only apologies the extra ice cream was missed and hopefully you will be able to stay with us again as I can assure you this is not of the norm for Drumossie.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Front Office on 29 Mar 2023
Thank you Karen

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini break
Lovely hotel with efficient friendly staff. Resturaunt food amazing !!
Stayed 1 night in Mar 2023
Response from Front Office on 29 Mar 2023
Thank you Krista - so glad to know the team looked after you.

10/10 Excellent

BRIAN

Stayed 1 night in Feb 2023
Response from Front Office on 6 Mar 2023
Thank you for your 10 out of 10 review.

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Front Office on 1 Feb 2023
Thank you for the 10 out of 10 review.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing break
Lovely welcoming staff. Service very much on the agenda. Beautiful room with large bathroom with bath and separate shower. Food was excellent.
Stayed 2 nights in Dec 2022
Response from Front Office on 22 Dec 2022
Thank you, glad you enjoyed your stay

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely magnificent. The room was amazing with a lovely view. The hotel itself was beautifully appointed with a large and attractive lobby and bar area. The restaurant was also really good and well decorated. Highly recommended.
Response from Front Office on 22 Dec 2022
Thank you for such wonderful feedback

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet comfortxble hotel. Very clean , food is good and the staff are excellent, very professional, friendly & helpful
Stayed 1 night in Nov 2022
Response from Front Office on 22 Dec 2022
Thank you Ann, lovely feedback on our staff

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Front Office on 22 Dec 2022
Thank you

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Faultless......Again!
Our second stay here and will definitely be back! Too many great points to list but if I had to choose one.....it would be the food. Absolutely delicious and obviously prepared by highly skilled kitchen staff. Thank you!
Stayed 2 nights in Sep 2022
Response from Front Office on 26 Sept 2022
Thank you Stuart - wonderful feedback which will of course be shared with the team. Hopefully we can welcome you back for a third time.

6/10 Okay

Carolina

Travelled with partner
Liked: Staff & service
It was nice hotel and the breakfast was lovely. The room was large and the facilities clean. The only complaint is the water pressure in the shower but that seems like a continental issue
Stayed 1 night in Sep 2022
Response from Front Office on 26 Sept 2022
Thank you Carolina for your review on your recent stay with us.

8/10 Good

Marlene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Front Office on 11 Sept 2022
Thank you

6/10 Okay

Kevin

Disliked: Property conditions & facilities, room comfort
Never Again
The Hotel is aging and it is Dated. For the PR ce of the room I'd expect a hire Class of room.
Stayed 1 night in Aug 2022
Response from Front Office on 11 Sept 2022
I am sorry to hear thar you didn't enjoy your time here at Drumossie, the price's of our rooms (especially during) summer season is in line with the demand in Inverness. These do fluctuate depending on the season

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this location as our hub for traveling out to locations in the highlands. Lovely staff, large parking lot, restaurants and town center just a short drive.
Stayed 2 nights in Aug 2022
Response from Front Office on 16 Aug 2022
Thank you Jamie for such lovely feedback on your recent visit to Drumossie. Hopefully we can welcome you back again soon

10/10 Excellent

Rhonda-Lynne, Duncan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was luxury. If you have a car this is perfect. Quiet and beautiful with spacious rooms. Staff was extremely friendly and helpful and were quick to check in with you. Would recommend if you have your own transportation, as it’s a ten pound taxi ride each way to town. Breakfast is plentiful. Chef is flexible for allergies and preferences. Dinner is wonderful. We spent the birthday night there and the staff was wonderful.
Stayed 4 nights in Aug 2022
Response from Front Office on 16 Aug 2022
Thank you for such fantastic feedback!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Drumossie! It was a lovely hotel with a great restaurant and the family room worked great for our family. The kids even got separate beds, so they didn't have to share a bed, so they were in heaven! They also accommodated our request to eat outside.
Stayed 2 nights in Jul 2022
Response from Reception Team on 6 Aug 2022
Dear Stacy, We are so happy to hear you enjoyed your stay with us. We hope to welcome you back to the hotel soon. Kindest regards Chloe Smith Reception Team

10/10 Excellent

Colleen

Stayed 5 nights in Jul 2022
Response from Front Office on 1 Aug 2022
Thank you for the 10 out of 10 review

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Good sized rooms. Staff could improve customer service.
Stayed 1 night in Jul 2022
Response from Front Office on 1 Aug 2022
It is very rare that we get a comment about the staff and their customer service, it is very disappointing to think you felt it was not as good as it should have been.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit out of town in a quiet country setting. A nice beeak from noise!
Stayed 1 night in Jun 2022
Response from Front Office on 1 Aug 2022
Thank you Maria, hopefully we can welcome you back for another peaceful stay.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

James

Stayed 1 night in May 2022
Response from Front Office on 5 June 2022
Thank you James, for taking the time to leave a 10/10 review. We are glad that you enjoyed your stay at The Drumossie hotel and we cant wait to welcome you back in the future.

4/10 Poor

Lynne

Stayed 4 nights in Apr 2022

10/10 Excellent

Brad

Stayed 1 night in Apr 2022
Response from Front Office on 25 Apr 2022
Thank you Brad, for taking the time to leave a 10/10 review!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay! Comfortable rooms, friendly staff and breakfast was excellent. Would definitely stay again.
Stayed 1 night in Apr 2022
Response from Front Office on 25 Apr 2022
Thank you Carol, for taking the time to leave a 5/5 review. We love to hear feedback about our staff! We look forward to welcoming you back sometime in the future.

6/10 Okay

Anthony

Liked: Staff & service
Could do better
Musty smell in room and for whatever reason given a disabled room which wasnt the best
Stayed 2 nights in Mar 2022
Response from Front Office on 25 Apr 2022
Thank you Anthony, for taking the time to leave a review. We are sorry to hear that there was a musty smell in your room, we hope this will not put you off from staying again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Front Office on 30 Mar 2022
Thank you for taking the time to leave a review. We look forward to welcoming you back to the hotel in the future!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Nice hotel, staff were excellent from receptionist to the waiter service. Only slight issue was being informed that I couldn't eat in the restaurant until 8.00pm (arrived at 6 and just wanted a bar snack, told that was unavailable after 5pm). Hotel is in a quiet area just off the A9, bedroom and bathroom were a good size. Would stay again
Stayed 1 night in Mar 2022
Response from Front Office on 30 Mar 2022
Thank you for your feedback regarding our dining options. We hope this will not put you off staying in the future! We will be passing on your feedback to the team to ensure that we improve where we can for future guests.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Front Office on 30 Mar 2022
Thank you Eugene, for taking the time to leave a 10/10 review! We look forward to welcoming you back to the hotel in the future.

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, very clean, comfy bed, good breakfast.
Stayed 1 night in Mar 2022
Response from Front Office on 30 Mar 2022
Thank you Gary for your wonderful feedback regarding the location, rooms & Breakfast. We look forward to welcoming you back to the hotel in the future.

8/10 Good

mark

Stayed 1 night in Mar 2022
Response from Front Office on 30 Mar 2022
Thank you Mark, for taking the time to leave a review. We look forward to welcoming you back to the hotel in the future.

6/10 Okay

Richie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2022
Response from Front Office on 7 Mar 2022
Thank you, for taking the time to leave a review. We are sorry to see that you would only rate the hotel a 6 out of 10 stars. We hope this will not put you off from staying in the future.

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Reception Team on 19 Feb 2022
Thank you Katarzyna, for taking the time to leave a 10 out of 10 review! we look forward to welcoming you back in the future.

10/10 Excellent

Adam

Stayed 1 night in Feb 2022
Response from Front Office on 16 Feb 2022
Thank you for taking the time to review your recent stay with us.

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front Office on 16 Feb 2022
Thank you so much for a 10 out of 10 review.