My friend booked two rooms, her room was not too bad but my room was really disappointing
On entering the room it appeared as though someone had been laying on the bed the pillows had been re arranged.
The maid in the hallway as we left asked us if our room had clean sheets as they understood the room should not have been used and someone had been watching tv in it and then moved rooms. The maid was quite embarrassed and changed the sheets while we were out.
The room itself was extremely shabby and walls very dirty and marked, with one large area extremely damaged where the office chair had obviously been scraped along. The carpet was stained and the door in the bathroom was quite damaged at the bottom, looked like water damage perhaps. and the toilet was cracked.
The bed was reasonably comfortable but the pillows were terribly hard and uncomfortable.
This room was not at all acceptable, infact whole place just looked quite shabby and grubby.
I should have complained there and then but I didn’t want to make a fuss as it had been booked by my friend.