Reception

Reviews of Leonardo Hotel Inverness - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Inverness - Formerly Jurys Inn
Millburn Road, Inverness, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 321 out of 1001 reviews" "
Rating 8 - Good. 405 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly hotel with good facilities and good parking
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 16 Mar 2024
Dear Barry,Thank you for your lovely review. We are glad that you had a pleasant stay and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent and the place was excellent too.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Dear Chris,Thank you for taking time to leave your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 mins from city by bus very quiet area lovely staff and if you speak to Morgan at the bar tell her Jamie 25-26 feb said hi
Stayed 1 night in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Dear Sam,Thank you for your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

8/10 Good

Matthew

Liked: Cleanliness, staff & service
A great and very convenient place to stay.
Stayed 6 nights in Feb 2024
Response from Duty Manager on 26 Feb 2024
Dear Matthew Thank you for taking the time to write us your feedback. We hope that we will welcome you back soon.thank you

8/10 Good

Ian, Edinburgh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel rooms, good value, and having the pool and spa facilities very helpful. Note that children will be in there.
Stayed 1 night in Feb 2024
Response from Duty Manager on 19 Feb 2024
Dear Ian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

christine

Liked: Cleanliness, staff & service, amenities
Staff were excellent, exceptional customer service from a young girl in the bar serving a wheelchair user- cleared the cluttered bar area of signs so the lady could see better. A service provider in the breakfast restaurant was lovely - think she was from Glasgow. Lovely young lass in the leisure centre, helpful and very chatty. On the downside as soon as you leave the ground floor it’s grubby, even my 7 yr old commented on the state of the bathroom door…… it was disintegrating from the bottom up!
Stayed 1 night in Feb 2024
Response from Duty Manager on 17 Feb 2024
Dear Christine Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty and worn out. Carpets covered in clumps of hair that the cleaner would have seen. Either a dog stayed or they swept the dirt on the carpet into piles. Sheets had somebodys hairs in aswell so guessing not replaced after the last guest. Bed cushions covered in a dried something. Pool out of order. Ordered a pizza at the bar which was disgusting. Barely warm. Draught beer was flat. Enjoyed...leaving
Stayed 1 night in Jan 2024
Response from Duty Manager on 17 Feb 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff and hotel
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 13 Feb 2024
Dear Paul,Thank you for taking time leave your review. I am delighted to read that your stay was good and we hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

6/10 Okay

Anne

Stayed 1 night in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Anne,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Friendly staff with easy check in. Wouldn’t allow my 20% silver membership discount on breakfast. Plenty of parking. Good for one night stay travelling through Scotland.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Michelle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 Good

james

Liked: Cleanliness
Close to city centre
Check in was busy so a bit slow small lift to second floor I asked for a quiet room but got the noisy window next to the busy duel carriageway the room was small but ok .the hotel is well placed for being near to city centre
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear John,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Okay

Stewart

Liked: Cleanliness, staff & service
Adequate hotel for Inverness stay
Adequate for an overnight stay. The hotel could do with a freshen up as it’s looking a bit tired. Staff were good and breakfast was plentiful. Plenty of free parking. Price is good for Inverness
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Stewart,Thank you for taking time to leave your review. I am happy to read that you found our breakfast plentiful. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 Good

alison

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth and staff were lovely. Spa was nice. Dinner was poor and service was poor. Room was noisy with clanging pipes. It was cheap and had a spa so I can’t complain and would stay again for the price.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Alison,Thank you for taking time to leave yor review. I am happy to see that you found our staff lovely and at the same time I am sorry to read that service at dinner was dissapointing. I passed those comments to our food and beverage manager to look into it. Once again thank you for choosing Leonardo Hotel and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

4/10 Poor

Gilbert Lee

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Gilbert Lee,Thank you for your review. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Nice clean and comfortable hotel. Staff very friendly
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Inverness
Room clean. Staff helpful and efficient
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

4/10 Poor

Alice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a re-vamp
Room was very outdated, damage to the walls and ceiling, didn't feel clean. Bathroom was dirty.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Alice,Thank you for taking time to leave your review.I am sorry to read that standard of the room did not met your expectations. We apreaciate all the feedback and will make sure that your comments will be passed to relevant departments especially regading cleanliness of your bathrom. Once again thank you for choosing Leonardo hotel. Kind RegardsAnna StankiewiczFront Office Manager

10/10 Excellent

radhika

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office Manager on 8 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on 8 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

mary

Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

2/10 Terrible

Rosa M

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Duty Manager on 5 Dec 2023
Dear RosaWe do appreciate the feedback that you have given. we are sorry that you did not enjoy your stay with us.Thank you

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False fire alarm 3/12/23
Didnt appreciate having to get my 12yr old son & 13yr old daughter up & getting out for fire alarm going off with no-one on shift letting us know it was a false alarm & in -4/-5 at best temperatures is unacceptable
Stayed 2 nights in Dec 2023
Response from Duty Manager on 5 Dec 2023
Dear Alan We appreciate the feedback that you have given to us and we will speak to the appropriate people. We hope this does not put you off staying with us again. Thank you

8/10 Good

joe

Stayed 1 night in Nov 2023
Response from Front Office Manager on 4 Feb 2024
Dear Joe,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 Good

Scott

Stayed 1 night in Nov 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the reviw of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

Cynthia, Ormond Beach

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The accessible room was truly accessible with wide doors to the room and the loo. The shower/wet room was perfect. The room was large and had plenty of space and comfortable beds. The staff were all friendly and helpful. We'd definitely stay here again. TY
Stayed 1 night in Nov 2023
Response from Management on 24 Nov 2023
Dear Guest,Thank You for your review. I am extremely pleased that you had an enjoyable stay and i truly hopo we can welcome you again in future.Thank You and have a great day

8/10 Good

Finlay

Travelled with partner
Liked: Cleanliness
Exposed wire at bedside light which was immediately repaired by pleasant handyman. Soap dispenser did not work in bathroom and the hankies had not been replemished. Beds were comfortable and the room was clean. It was good to have parking area with stay although the surface is becoming worse every time we stay there and needs resurfacing. Staff are alwayys helpful and friendly.
Stayed 2 nights in Nov 2023
Response from Management on 24 Nov 2023
Dear Guest,Thank You for your feedback. I'm pleased to read that you had a great stay and i truly hope that we can welcome you again in future.Once again thank you and have a nice day.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 27 Nov 2023
Dear Mark,Thank you for your feedback. We hope to welcome you back again very soon.Kind RegardsAnna stankiewicz

8/10 Good

Adele

Business traveller
Good value for money
Room was a bit tired and bath had some mould on silicone. Bed was very comfortable. Food was excellent but service in bar very poor by some. One girl in particular was rather rude when I said I didn’t want so much ice in my drink. Reception staff very friendly.
Stayed 1 night in Nov 2023
Response from Management on 16 Nov 2023
Dear Adele,Thank you for your review about recent visit to Leonardo Hotel in Inverness I'm pleased to read it was an enjoyable stay but at the same time I'm really disappointed to read that you encountered issues with one of staff members. I will be looking into this as a matter of urgency. I hope we can welcome you again in futureRegardsTomaszHotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Just ok
Staff friendly but room very grim, shame as it had a higher standard before but the bathroom was awful. Big gap under door to room meant you could hear the slightest thing outside your room. Window draughty too.
Stayed 1 night in Nov 2023
Response from Management on 16 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm sorry to read that you experienced issues with the room. I will have housekeeping team investigate it and resolve as a matter of urgency. I hope we can welcome you again in futureRegardsManagement Team

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Good clean hotel
Stayed 1 night in Nov 2023
Response from Duty Manager on 15 Nov 2023
Dear Colin,Thank you for taking the time to write us your feedback. We are happy to hear that you have enjoyed your stay with us and we hope to welcome you back soon.Thank you Kristen Cattich

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lovely like the choice of full Scottish or continental. Gym and pool were very good.
Stayed 3 nights in Nov 2023
Response from Duty Manager on 14 Nov 2023
Dear Stephen,We appreciate the time it has taken to give us your feedback about your stay with us. We are happy to hear that you enjoyed your stay with us and we hope to welcome you back soon.Sincerely,Kristen Cattich

6/10 Okay

Shaun

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Duty Manager on 14 Nov 2023
Dear Shaun, Thank you for taking the time to write you feedback about your stay with us. We hope that you you will stay with us again.Sincerely,Kristen Cattich

2/10 Terrible

Tracy

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful stay
Checked in at night and the reception area was bright and clean. We had checked in online so check in was easy and we were given our keys and directed to our room on the 2nd floor. The corridor to the room had a weird unpleasant smell, the carpets were dirty and threadbare with bald patches - not a great impression before we even entered our room. The room size was ok but again the carpet was disgusting with stains on it, hairs in the bath and in the sink so we really were not impressed. The bed linen was clean thankfully but this was the only positive part of our stay. The bed was very hard (sleeping on a stone floor would be a good comparison) the window in the room was broken and didn’t close which wouldn’t have been a problem as the room was very warm but as our room was above the pool the noise from the ventilation kept us awake all night. Breakfast in the morning was ok but not very warm so after an awful night we decided to check out 2 days early and find another hotel to stay in as this hotel was very disappointing. When we checked out the receptionist didn’t care that we were leaving early and was not interested in our complaint. We will never return to this hotel, it badly needs work done.
Stayed 3 nights in Nov 2023
Response from Duty Manager on 14 Nov 2023
Dear Tracy,Thank you for taking the time to write us your feedback about your stay with us. we are sorry that you found some issues with your stay at the hotel but we hope this does not out you off staying with us again. Thank you.Sincerely,Kristen Cattich

10/10 Excellent

Mr J W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
One of the best hotel breakfasts with fresh fruit salad, muesli, nuts, non dairy milk plus good quality cooked food and coffee. Free gym on site a bonus.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 9 Nov 2023
Dear Mr J W,Thank you for taking time to leave your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna StaniewiczFront Office Manager

6/10 Okay

Jennifer

Travelled with partner
Disliked: Property conditions & facilities
Very tired decor and furnishings. Stained carpets. Dated bathroom. Disappointing.
Stayed 3 nights in Nov 2023
Response from Duty Manager on 14 Nov 2023
Dear Jennifer,Thank you for taking the time to write your feedback. We are sorry that you had some issues wit your stay. We hope this had not put you off staying with us again.Sincerely, Kristen Cattich

10/10 Excellent

Vicky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, comfy clean rooms, great breakfast. Staff were brilliant especially as a single mum travelling with 2 toddlers one with special needs.
Stayed 1 night in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm pleased to read that you had an enjoyable stay and i hope we can welcome you again in futureRegardsManagement Team

8/10 Good

Hugh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in Inverness I'm pleased to read it was an enjoyable stay.RegardsManagement Team

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
2 night stay
Reception area, lounge & dining room were lovely and breakfast was really good although milk jugs at cereals had no labels so had no clue what type of milk was in them. That’s just a little niggle. Unfortunately room was definitely not a 4 star. Bed was comfy & clean but the rest of the room is in urgent need of an upgrade. We didn’t bother to complain as there was nothing the receptionist could have done about peeling paint, rusty plughole or the tear in the bed base. Hopefully it is a work in progress
Stayed 2 nights in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm pleased you had a nice stay but at the same time I'm sorry to read that the bedrooms did let you down. We will use your feedback to work on improving our product.RegardsManagement Team

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
My friend booked two rooms, her room was not too bad but my room was really disappointing On entering the room it appeared as though someone had been laying on the bed the pillows had been re arranged. The maid in the hallway as we left asked us if our room had clean sheets as they understood the room should not have been used and someone had been watching tv in it and then moved rooms. The maid was quite embarrassed and changed the sheets while we were out. The room itself was extremely shabby and walls very dirty and marked, with one large area extremely damaged where the office chair had obviously been scraped along. The carpet was stained and the door in the bathroom was quite damaged at the bottom, looked like water damage perhaps. and the toilet was cracked. The bed was reasonably comfortable but the pillows were terribly hard and uncomfortable. This room was not at all acceptable, infact whole place just looked quite shabby and grubby. I should have complained there and then but I didn’t want to make a fuss as it had been booked by my friend.
Stayed 2 nights in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessPlease accept my apologies for the issues you experienced. I can assure you that we take them very seriously and use them to improve our services, standards and products. I hope this will not put you off from using our hotel in futureRegardsManagement Team

10/10 Excellent

PATRICIA, Osoyoos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff ,every single one of them that we dealt with was friendly, very helpful and knowledgeable. Great stay ,thanks to all of you . The included breakfast was excellent, beds comfy and quiet room .
Stayed 4 nights in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm delighted to see that you had an enjoyable stay. I will pass your feedback to the team.RegardsManagement Team

10/10 Excellent

donna m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm delighted to read that you had a nice stay. I hope we can welcome you again in futureRegardsManagement Team

8/10 Good

Janice

Stayed 1 night in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm pleased to see that you had a nice stay and I hope we can welcome you again in future.RegardsManagement Team

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great.
The bathroom floor was not clean at all, even after the room was meant to be serviced. The bottom of the bathroom door was rotten and there was a sour smell in the whole room. The staff were friendly and welcoming though.
Stayed 2 nights in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm sorry to learn that your stay wasn't as expected. I can assure you that we will look into this and make sure all the necessary works where possible are carried out as a matter of urgency. I hope this will not put you off from staying with us again in future.RegardsManagement Team

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm glad to read that you had a nice stay and I hope we can welcome you again in future.RegardsManagement Team

8/10 Good

Christine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm pleased to read that you had a nice visit to our hotel and I hope you will come back to stay with us in future.RegardsManagement Team

8/10 Good

noreen

Stayed 1 night in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm pleased to read that you had a enjoyable stay and I hope we can welcome you again in future.RegardsManagement Team

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 3 Nov 2023
Dear Guest,Thank you for your review about recent visit to Leonardo Hotel in InvernessI'm glad that you enjoyed your visit to our hotel and I hope you will come back to stay with us in futureRegardsManagement Team

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was very accommodating. We had a few issues with our room key not working. A member of staff came up and used their own key to let us in our room while they resolved the issue. The elevator was broken during part of our stay, but the staff was extremely apologetic. They called taxis for us as needed and went above and beyond to provide excellent service. We would definitely stay here again.
Response from Front Office on 13 Oct 2023
Dear Joy,Thank you for your lovely feedback. We are delighted to see that all our staff were accomodationg.We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz