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Vijay Anand, thanks for the amazing rating. We're glad to hear you were impressed with the facilities and room. We hope to welcome you back and All the best, Frances - Hotel Operations Manager.
10/10 Excellent
John
Travelled with partner
22 Mar 2024
Liked: Amenities
All round good value. Excellent breakfast
John
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 22 Mar 2024
Wow, 10/10! Thanks so much, John.Best wishes, Frances
Really nice hotel,great central location and really friendly and helpful staff
Marc
Stayed 1 night in Feb 2024
Response from HOM on 21 Feb 2024
Wow, 5-stars! Thanks so much, Marc. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Frances - Hotel Operations Manager.
The stay was very nice. The staff were brilliant and they looked after us. Made sure that our stay was pleasant and comfortable. Lord Mike yarwood
lord michael
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 4 Jan 2024
Thanks for the 10/10 rating, Lord Michael.It fills us with pride to know that our service is valued by our guests. We can't wait for you to visit us again.All the best, Frances -
Enjoyed our short break perfect for us and great that they take dogs room was clean warm and plenty hot water breakfast was perfect for us Staff very friendly and helpful
Sandra
Stayed 3 nights in Dec 2023
Response from HOM on 20 Dec 2023
Thanks for the 10/10 rating, Sandra. We're glad you and your furry friend had a lovely stay. We hope to see you again and All the best, Frances - Hotel Operations Manager.
Thanks for the 10/10 rating, Margaret. We hope to see you again and All the best, Frances - Hotel Operations Manager.
4/10 Poor
Raymond
16 Dec 2023
Raymond
Stayed 2 nights in Dec 2023
Response from HOM on 19 Dec 2023
Raymond, thanks for taking the time to leave a review. Please drop us a message so we can discuss this. All the best, Frances - Hotel Operations Manager.
Very friendly and helpful staff. Very clean and comfortable room
David
Stayed 1 night in Nov 2023
Response from HOM on 5 Dec 2023
Wow, 5-stars! Thanks so much, David. We're glad you felt the team were friendly and helpful. That's what we like to hear! Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We hope to welcome you back and All the best, Frances - Hotel Operations Manager.
10/10 Excellent
J
30 Nov 2023
J
Stayed 1 night in Nov 2023
Response from HOM on 5 Dec 2023
Thanks for the 10/10 rating, J. We hope to see you again and All the best, Frances - Hotel Operations Manager.
10/10 Excellent
EMcDougall
30 Nov 2023
EMcDougall
Stayed 1 night in Nov 2023
Response from HOM on 20 Dec 2023
Wow, 5-stars! Thanks so much, EmcDougall. We hope to see you again and All the best, Frances - Hotel Operations Manager.
8/10 Good
steven
24 Nov 2023
steven
Stayed 4 nights in Nov 2023
Response from HOM on 19 Dec 2023
steven, thanks for the amazing rating. All the best, Frances - Hotel Operations Manager.
6/10 Okay
Amelia
23 Nov 2023
Clean a great staff . Bed too soft fir me
Amelia
Stayed 3 nights in Nov 2023
Response from HOM on 24 Nov 2023
Amelia, thanks for your feedback. We're glad you enjoyed our cleanliness and staff. Thank you for letting us know about the bed. Your feedback helps us do better. All the best, Frances - Hotel Operations Manager.
All good. Excellent breakfast, nice location and proximity to supermarket with fuel station and restaurants like nandos at 3 minutes walking.
Juan
Stayed 2 nights in Nov 2023
Response from HOM on 16 Nov 2023
Thanks for the perfect rating, Juan. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Frances - Hotel Operations Manager.
6/10 Okay
Rachel
12 Nov 2023
Liked: Cleanliness
Disappointing
Disappointed overall
This was advertised as an accessible room
ROOM
Bed very soft and bouncy not supportive for those with balance issues all pillows were firm
No plug sockets near the bed so overnight medical accessories and equipment could not be plugged in
No dressing table mirror just a long mirror on wall with hairdryer next to it no shelving for dressing table items/ make up brushes etc
No main lighting just lamps so room quite dimly lit overall so those who are visually impaired may struggle with this
Very bright green emergency light over door which could not be turned off illuminated the room all night brighter than when room lights were on
No extractor fan functioning in bathroom
Shower had one hand held shower hose which was at ceiling height an additional lower hand held hose would have been beneficial
Shower had a step so not accessible if person unable to get out of a wheelchair making transfers very difficult
No non slip mat in shower only a floor towel
BREAKFAST
Coffee machine was being cleaned during the first half an hour of breakfast this should have been done prior to service staring
Marmite and Nutella available only in a jar which meant multiple people dipping their own knives/spoons into jars not hygienic
STAFF
Reception ladies were welcoming and swift to attend to issues no concerns or complaints there Thank you
Rachel
Stayed 1 night in Nov 2023
Response from HOM on 13 Nov 2023
Rachel, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Frances - Hotel Operations Manager.
Room was clean,comfy and quiet. Staff were lovely.All good.
Sandra
Stayed 1 night in Nov 2023
Response from HOM on 10 Nov 2023
Sandra, thanks for taking the time to review our hotel! Making sure you have a clean and comfortable room is our housekeeping teams' top priority. The team will be happy to see they made a good impression. Thanks for the perfect rating and All the best, Frances - Hotel Operations Manager.
8/10 Good
arthur
7 Nov 2023
Liked: Cleanliness, staff & service
constant standard. but sadly found the breakfast selection poor .
not very good at toping up juices very little scrambled egg .
arthur
Stayed 1 night in Nov 2023
Response from HOM on 8 Nov 2023
arthur, thanks for taking the time to leave a review. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. We hope to welcome you back and All the best, Frances - Hotel Operations Manager.
there wa s a problem in the kitchen so breakfast could not include sausage or bacon but the staff did a wonderful job of providing a spledid lay out a la continental style with the addition of nice dry scrambled eggs. Welcome at the fron desk and any help given was warm and genuine. As iI would expect from HIE
john
Stayed 2 nights in Nov 2023
Response from HOM on 7 Nov 2023
john, thanks for taking the time to leave a review. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Frances - Hotel Operations Manager.
comfortable room , very quiet , exceptional staff , great breakfast , great resturant , across the parking lot but book early .
ROBERT
Stayed 2 nights in Oct 2023
Response from HOM on 6 Nov 2023
Wow, 5-stars! Thanks so much, ROBERT. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and All the best, Frances - Hotel Operations Manager.
Easy to find just off the main road near the shopping centre. Ideal for us as we were tired after 2 days traveling with no sleep so didnt want any stress finding the place in the dark.
anthony
Stayed 1 night in Oct 2023
Response from HOM on 31 Oct 2023
We appreciate your feedback, anthony. Thanks for the perfect rating and we hope to see you soon. All the best, Frances - Hotel Operations Manager.
10/10 Excellent
Alan
30 Oct 2023
Alan
Stayed 1 night in Oct 2023
Response from HOM on 20 Nov 2023
Thanks for the 5/5 rating and we hope to see you again Alan. All the best, Rachel - Hotel Operations Manager.
Loved that the hotel was not too far from the airport and that buffet breakfast was included
Wendy
Stayed 1 night in Oct 2023
Response from HOM on 27 Oct 2023
Wow, 5-stars! Thanks so much, Wendy. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Frances - Hotel Operations Manager.
Tell the chambermaids to dry guest towels thoroughly after washing. Ours were wet at around 7:00pm.
Alfred
Stayed 1 night in Oct 2023
Response from HOM on 18 Oct 2023
Thanks for the perfect rating, Alfred. We appreciate you bringing your feedback to our attention. We hope to welcome you back and All the best, Frances - Hotel Operations Manager.
10/10 Excellent
James
15 Oct 2023
James
Stayed 1 night in Oct 2023
Response from HOM on 17 Oct 2023
Thanks for the 5/5 rating, James. We hope to see you soon and All the best, Frances - Hotel Operations Manager.
Staff were wonderful and having the opportunity to have a drink and a simple meal at the hotel in the evening was nice. Was close to an incredible restaurant as well. The cons were that it was too far from downtown Inverness to walk and we couldn’t adjust the temperature in the shower which was tepid at best.
Tracy
Stayed 3 nights in Oct 2023
Response from HOM on 9 Oct 2023
Tracy, thanks for taking the time to leave a review. The team will be happy to see they made a good impression. We appreciate you bringing your feedback to our attention. All the best, Frances - Hotel Operations Manager.
Location is within walking distance of a few restaurants and shops. Property was clean and staff was friendly and helpful. The only issue with this hotel is the beds are very very uncomfortable and small. Couldn’t get a good nights rest because they were so uncomfortable.
Monika
Stayed 3 nights in Sep 2023
Response from HOM on 9 Oct 2023
Monika, thanks for the amazing rating. We're glad our location suited your needs. We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate your feedback and All the best, Frances - Hotel Operations Manager.
10/10 Excellent
Iris
3 Oct 2023
Iris
Stayed 2 nights in Sep 2023
Response from HOM on 5 Oct 2023
Thanks for the perfect rating, Iris. We hope to welcome you back and All the best, Frances - Hotel Operations Manager.
small and cosy. Excellent restaurant with views of the Forth bridges. Staff friendly room nicely decorated and comfortable
Gary
Stayed 2 nights in Sep 2023
Response from HOM on 2 Oct 2023
Wow, 5-stars! Thanks so much, Gary. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Frances - Hotel Operations Manager.
Great hotel. Exactly what we were looking for. Not really walkable but was close to downtown so made getting the bus or taxi easy and short! Staff was extremely nice! Hotel had a bar and dinner which was great, especially since we got in late one night and really didn’t want to get back out. Food was good and so was the bar!
Brittany
Stayed 1 night in Sep 2023
Response from HOM on 27 Sept 2023
Wow, 5-stars! Thanks so much, Brittany. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. It's great to see you enjoyed the food you had during your stay. We hope to see you soon and All the best, Frances - Hotel Operations Manager.
10/10 Excellent
Brian
25 Sept 2023
Liked: Property conditions & facilities
Friendly staff
Brian
Stayed 1 night in Sep 2023
Response from HOM on 26 Sept 2023
Wow, 5-stars! Thanks so much, Brian. We hope to welcome you back soon and All the best, Frances - Hotel Operations Manager.
6/10 Okay
LYNDA
21 Sept 2023
LYNDA
Stayed 1 night in Aug 2023
Response from HOM on 25 Sept 2023
LYNDA, thanks for your feedback. Please feel free to reach out by dropping us a message with any further comments, concerns, or suggestions you’d like to share. All the best, Frances - Hotel Operations Manager.
The main area of the hotel is clean however my bin in the bathroom had not been emptied
Claire
Stayed 1 night in Sep 2023
Response from HOM on 20 Sept 2023
Claire, thanks for taking the time to leave a review. Thanks for the perfect rating and we appreciate your bringing that to our attention. All the best, Frances - Hotel Operations Manager.
Everything was very good except the patches of mould in the shower.
Ian
Stayed 3 nights in Sep 2023
Response from HOM on 14 Sept 2023
Ian, thanks for your feedback. We highly appreciate your feedback and will share this with the team to ensure we do better. All the best, Frances - Hotel Operations Manager.
10/10 Excellent
James
12 Sept 2023
James
Stayed 1 night in Sep 2023
Response from HOM on 14 Sept 2023
James, thanks for your review of our hotel. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Frances - Hotel Operations Manager.
David, thanks for your review of our hotel. We highly appreciate the perfect rating and we hope to see you again. All the best, Frances - Hotel Operations Manager.
6/10 Okay
Verified traveller
8 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Hotel is reasonably priced relative to those of similar class in Inverness city centre. There is free parking and the hotel is a short walk from Tesco, Nandos, etc. However, the room condition and breakfast were not as good as a similar class hotel we stayed st in Edinburgh city centre for about the same rate.
Verified traveller
Stayed 1 night in Sep 2023
Response from HOM on 11 Sept 2023
Hi, thanks for your feedback. We're happy your shift was shouting about and we hope to see you soon. All the best, Frances - Hotel Operations Manager.
Response from Hotel Operations Manager on 7 Sept 2023
Hello Lisa, Thank you for your review and great feedback :) Our team tries their very best to ensure a great night's stay with us! All the best, Frances