Terrace/patio

Reviews of Highland Apartments By Mansley

Highland Apartments By Mansley
Living by the Bridge, 20-23 Bridge St, Inverness, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 293 out of 399 reviews" "
Rating 8 - Good. 77 out of 399 reviews" "
Rating 6 - Okay. 19 out of 399 reviews" "
Rating 4 - Poor. 6 out of 399 reviews" "
Rating 2 - Terrible. 4 out of 399 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clibate

Liked: Cleanliness, property conditions & facilities
Very good and welcome place
Stayed 1 night in Feb 2024
Response from Molly MacPherson - Operations Manager on 11 Mar 2024
Thank you for taking the time to leave feedback on your stay with us. It is great to hear that you had a great stay with us and you found our apartments so welcoming!We hope to welcome you back soon.Kindest regards,

10/10 Excellent

tina, Raleigh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location with beautiful view of the river from the very, very large balcony. Only snafu was on the day of leaving that the elevators and garage door weren't working and it delayed our departure by 1 1/2 hrs. Not an issue with the apartment, more with the building management.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul on 4 Jan 2024
Dear Joe, Thank you for top marks in your review.We hope to welcome you to a Mansley property soon .

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A return visit for us albeit not for a few years. It was just as fab as our previous visit. Very clean, quiet and comfortable and has everything you need for a relaxing stay. We had a couple of very minor issue’s which didn’t impact on our 2 nights stay. We will be back.
Stayed 2 nights in Dec 2023
Response from Paul on 4 Jan 2024
Dear Adndrew ,Always good to hear from returning guests that we are still delivering .Thank you for your kind comments and we look forward to welcoming you to a Mansley property soon.Kind regards,Paul Muscroft.Guest service team.

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was a great property with a nice and spacious room and very easy check in. Great location and close to everything. Parking was a bit hard to find but good having the option to park right in the city.
Stayed 2 nights in Dec 2023
Response from Paul on 4 Jan 2024
Dear Glenn,Thank you for your glowing review , you are so right the location is difficult to better and having parking in the heart of the City is an added plus.Your kind word will be passed on to our team.Kind regards,Paul Muscroft.Guest service team.

10/10 Excellent

Fiona

Travelled with group
Stayed 2 nights in Dec 2023
Response from Paul on 4 Jan 2024
Dear Fiona ,Thank you, we always like to see 10 out of 10 .Hope to see you again soon.Kind Regards.Paul Muscroft.Guest service team.

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great space! Huge apartment with two bedrooms, large living area, great little kitchen, and large outdoor balcony. We were here in December, but I bet it’s awesome in warmer weather. Castle and canal view, and incredible restaurants and shopping just out the door. Three notes, check garage parking ahead of time and get very specific directions. Not easy to find using gps only. Very firm mattress, but slept great. Lastly, there was a subtle nightclub beat that we heard only once we laid down to sleep. Might not be best for light sleepers or the easily distracted. Great spot for us, definitely recommend.
Stayed 1 night in Nov 2023
Response from Paul on 4 Jan 2024
Dear Rob,Thankyou for your review, it really sounds like you enjoyed Inverness , both in your accommodation and out and about , Why not come back in the summer.Kind regards,Paul Muscroft .guest service team.

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities
Response from Paul on 4 Dec 2023
Dear Adam , thankyou for your maximum score review, your thanks will be passed on to the team.we look forward to welcoming back soon .Kind regards.Paul Muscroft.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I use this property whenever I can just because it is so good and appropriate to my requirements.
Stayed 3 nights in Nov 2023
Response from Paul on 4 Dec 2023
Dear James .Thankyou for your kind comments ,coming from a returning guest means so much to us .Kind regards,Paul Muscroft.Guest service team.

10/10 Excellent

Vishnu

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a cosy place. Stayed there for a night. Enjoyed the view of the city from the apartment.
Stayed 1 night in Nov 2023
Response from Paul on 4 Dec 2023
Dear Vishnu , so pleased to hear you enjoyed your short stay with us . we hope to see you at a Mansley property in the future , either London, Edinburgh, Cheltenham and soon to open York.Thanking you.Kind regards,Paul Muscroft.Guest service team.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Very handy for shopping and for the theatre. Very comfortable and spacious. Very clean and well equipped. Only negative it was noisy on Saturday night as a night club quite close at hand.
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Generally in a very good position but can be noisy at night.
Stayed 1 night in Nov 2023

8/10 Good

Noreen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked where it was situated in the heart of inverness. Shops and restaurants close by. The only issue i had was the noise from nightclub and karaoke bar late at night til 3 in the morning at weekend which made it hard to sleep
Stayed 3 nights in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
Great place, highly recommend
Lovely apartment with everything we needed and more. Fab location. Great communication from hosts. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Paul on 4 Jan 2024
Dear Susan.Thank you so much ,we ticked all the boxes for you, and you ticked all the boxes for us with your great review. Your comments will be passed onto the team.Kind regards,Paul Muscroft.guest service team.

10/10 Excellent

Rosemary

Liked: Cleanliness, room comfort
Inverness Stay
Well presented and appointed apartment in a very central location with a great view. Easy stroll from the train and bus station, half hour drive to the airport. Several grocery stores nearby and plenty of places to eat.
Stayed 5 nights in Oct 2023
Response from Paul on 4 Dec 2023
Dear Rosemary ,thankyou for your high scoring review . It sounds like you had a lovely time in Inverness.Your kind comments will be passed on to the team.Kind regards,Paul Muscroft.Guest service team.

10/10 Excellent

Bridget

Stayed 1 night in Nov 2023

10/10 Excellent

Casey

Liked: Cleanliness, room comfort
Love this unit and location!
Wonderful apartment over Bridge Street with a direct view of Inverness Castle. Extremely clean! Fresh milk was a nice detailed touch. Having a king size bed was very accommodating. The binder with instructions for appliances was excellent as we are from the U.S. and appliances are different. October is an excellent time to visit as the temperature is perfect for propping open the window and balcony door. Managing hundreds of units in Florida myself I am taking with me several ideas from Mansley to provide our own guests a more quality stay. Thank you Molly and Team!
Stayed 6 nights in Oct 2023
Response from Paul on 4 Dec 2023
Dear Casey ,thankyou for taking the time to leave such a fantastic review. It sounds like the team really hit the spot.Your kind comments will be passed on to all of the Inverness team.It is so good to get such feed back from someone in the industry.Thanking you again .Kind regards,Paul Muscroft.Guest service team.Paul Muscroft

10/10 Excellent

Steve

Stayed 2 nights in Oct 2023
Response from Paul on 26 Oct 2023
Dear Steve ,Thank you for your top scoring review , this is much appreciated by the Mansley team, we look forward to welcoming you back soon .Kind regards,Paul Muscroft.Guest service team.

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities
Great for families
Stayed 2 nights in Oct 2023
Response from Paul on 26 Oct 2023
Dear Allison ,thank you for leaving a top marks review.At Mansley we pleased that you and your family had an enjoyable time with us in Inverness and look forward to welcoming back to a Mansley property soon.Kind regards, Paul Muscroft.Guest service team.

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very modern apartment right in the centre of Inverness, this property felt luxurious and comfortable, and was good value for the price. The location is great, walk to anywhere within a few minutes, and you have a good view out over the river. Security and parking were good too.
Stayed 3 nights in Oct 2023
Response from Paul on 26 Oct 2023
Dear Tom ,Wow this is the sort of review that makes the whole team proud. Your kind comments will be passed on to all concerned.It is so good to hear you appreciate the standard of accommodation , plus the fantastic setting .look forward to your return.Kind regards, Paul MuscroftGuest service team.

10/10 Excellent

ALEXANDER

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to great places for eating,beside shops, good city view, can't fault anything the apartment was spacious and comfortable with all amenities,will definitely stay here again!
Stayed 3 nights in Oct 2023
Response from Paul on 16 Oct 2023
Dear Alexander,It sounds like you really had a great time with us in Inverness. Thank you for all your Kind comments , we love it when people say they will stay again .We look forward to welcoming you back soon .Kind regards, Paul.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location overlooking the river. Shopping and restaurants right outside the door.
Stayed 1 night in Oct 2023
Response from Paul on 26 Oct 2023
Dear John ,Thank you for your high scoring review, sounds like you enjoyed your stay with us .As you rightly say , the delights off Inverness are on your door step.We look forward to welcoming back soon .Kind regards, Paul Muscroft.Guest service team.

10/10 Excellent

renee

Liked: Cleanliness, room comfort
Fabulous place!
Great location, amazing view, and clean stay with everything you could need!
Stayed 1 night in Oct 2023
Response from Paul on 16 Oct 2023
Dear Renee,we are so pleased you enjoyed you stay with us in Inverness and thank you for your kind comments on the cleanliness of your apartment. This will be passed on to our team.Kind regards, Paul.

2/10 Terrible

alexandra

Stayed 2 nights in Oct 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service we received was exceptional! Thank you Molly and Shaun for taking care of us. The apartment was spacious and cozy and equipped with everything we could need. It was also nice to have a safe place to park the car. When we return to Inverness, we will definitely stay at this property again. Thank you.
Stayed 3 nights in Sep 2023
Response from Paul on 16 Oct 2023
Dear Christine , Thankyou for your fantastic review, your kind comments about the team and glowing remarks on the property are truly appreciated .we await your return.Kind regards, Paul.

2/10 Terrible

Hollie

Broken elevators. Not able to stay due to this. No call backs,no emails. I do not recommend this apartment at all!!
Stayed 2 nights in Sep 2023
Response from Molly MacPherson - Operations Manager on 27 Sept 2023
Dear Hollie,Thank you for taking the time to leave feedback with us.I am sorry to read that you felt our service fell below our usual high standard on this occasion.I can confirm that the whole of Inverness City Centre faced a power outage for over 12 hours on the 15th September 2023. Our team were on hand both on site and via phone and email, ensuring all our guests had the relevant information prior to arriving on site.I apologize that on this occasion you were not provided with the relevant information to access your apartment.I have instructed that a full refund be processed on our behalf. Please accept my sincere apologizes for the breakdown in communication.Kindest regards,Molly MacPherson

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was roomy and very comfortable, but the best part was the enormous deck overlooking the town and the river!
Stayed 2 nights in Sep 2023

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely HUGE space with stunning views of the water. The tea selection was phenomenal - I recently had to cut out coffee for health reasons and this restored my faith in humanity! All the essentials for cooking. No A/C, though it was fine for our stay in September. Would absolutely stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dona, Albertville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment. Great location
Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Paul on 8 Sept 2023
Dear Mathew ,hank you for your high scoring review ,we truly appreciate this and look forward to your return in the future.Kind regards,Paul .Guest service team.

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, spacious, and had a fantastic location. Walkable to bus and train station, and numerous dining and shopping options. The full kitchen and washer/dryer were great, and they even provided milk on my arrival day. I would have appreciated more powerful fans to help bring in the cool air at night.
Stayed 7 nights in Aug 2023
Response from Paul on 8 Sept 2023
Dear Lisa,Thank you for such a lovely review . It sounds like you enjoyed your time in inverness and the apartment in equal measures , your kind comments will be shared with all concerned and we hope to see you again soon.Kind regards.Paul.Guest service team.

10/10 Excellent

Josee

Liked: Cleanliness, room comfort
Beautiful
Very clean and beautiful apartment! We really enjoyed our stay at Inverness. Just 1 min walk from pharmacy, dollar store, Information Centre (for tourism) and many restaurants. Can be a bit noisy at night though (cars). Overall, lovely experience!
Stayed 6 nights in Aug 2023

10/10 Excellent

Judy

Stayed 2 nights in Aug 2023

10/10 Excellent

Joni, Albany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment overlooking the River Ness. The area is a little noisy, apartments are above a few bars, but it is in the heart of the City Centre. Shopable and walkable! We didn’t use parking, but you can reserve when you book.
Stayed 2 nights in Jul 2023

10/10 Excellent

JESSICA

Stayed 2 nights in Jul 2023

6/10 Okay

Brittney

Liked: Cleanliness, room comfort
Dingy
The location is great but the apartment felt dingy and poorly cared for. Most of the doors were peeling on the bottoms, all the walls felt like they needed a fresh coat of paint and the refrigerator smelled. I spilled some water on the floor and when I wiped it up, the paper towel was brown from dirt. The parking garage was nice, but my unit’s assigned spot was in a very tight corner that required numerous maneuvers to get the car into or out of. I would not stay here again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property with beautiful balcony along the river. They took great care of us with late night help and problem solving. The washer dryer tried to eat our clothes, but the managers not only retrieved our clothing but dried it while we explored the town. Great spot! Great service!

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, amenities
Good😊
Stayed 3 nights in Jul 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the location. It was so convenient for everything we did while we were there. We also loved & really appreciated the upgraded room! So fun for us to enjoy that extra space! We loved the thoughtful touches, like the comfy family space, shower caps, robes & slippers, & lotion etc. A couple of things we didn't like...the drains in most of the sinks & showers were a little clogged, & the internet wasnt working for part of our stay. Overall, we loved it & would definitely stay again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jim

Stayed 2 nights in Jun 2023

2/10 Terrible

Matthew

Disliked: Room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Mihaela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Jun 2023

10/10 Excellent

Marie, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views and convenient to everything. Best bed we’ve slept in!
Stayed 3 nights in Jun 2023

6/10 Okay

Jason

Stayed 3 nights in Jun 2023

10/10 Excellent

Lee

Liked: Cleanliness, room comfort
Perfect Location
Very nice full, spacious, modern apartment with amazing views and balcony, overlooking the river. Easy code access. Short walk to everything. Great communication with staff. Lovely little city.
Stayed 2 nights in May 2023

10/10 Excellent

Paddy

Liked: Cleanliness, amenities, property conditions & facilities
Nice place with a fantastic view!
Stayed 2 nights in May 2023

10/10 Excellent

Tania

Stayed 2 nights in May 2023

10/10 Excellent

Ross

Travelled with group
Liked: Cleanliness, room comfort
We had a great time the accommodation in the centre of Inverness near shopping and a selection of restaurants and shops
Stayed 2 nights in Apr 2023