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Reviews of BIG4 Ingenia Holidays Inverloch

3 out of 5
BIG4 Ingenia Holidays Inverloch
2 Cuttriss Street, Inverloch, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 100 reviews" "
Rating 8 - Good. 30 out of 100 reviews" "
Rating 6 - Okay. 8 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matt, Melbourne

Stayed 4 nights in Feb 2024

8/10 Good

Garth, Berwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ingenia on 8 Feb 2024
Hi Garth,Thank you for providing your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Kathie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We loved the activities on offer during our stay, particularly as the weather wasn’t suitable for the beach. Our accommodation needed maintenance attention, the staff were accommodating and quick to relocate us to another villa.
Stayed 3 nights in Jan 2024
Response from Lauren on 24 Jan 2024
Hi Kathie,Thank you for providing your feedback after your recent stay at Inverloch.We’re so happy you loved your experience and can’t wait to have you back for your next holiday. See you again for another stay soon. Warm Regards,Ingenia Holidays Team

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Dec 2023
Hi Emily, Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch. We are happy to hear that you enjoyed your stay with us. Warm Regards, Ingenia Holidays Team

10/10 Excellent

Geanna C

Stayed 1 night in Nov 2023
Response from Lauren on 17 Nov 2023
Hi Geanna,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy get away.
Very lovely deluxe cabin. Very clean and comfortable. We all enjoyed our trip away. Friendly staff and great hospitality.
Stayed 2 nights in Oct 2023
Response from Lauren on 3 Nov 2023
Hi Margaret,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Darryl

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything , great facility
Stayed 7 nights in Oct 2023
Response from Lauren on 30 Oct 2023
Hi Darryl,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Novita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time going there and my youngest love it. She said love the pool and park area. Thank you
Stayed 2 nights in Oct 2023
Response from Lauren on 30 Oct 2023
Hi Novita,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kylie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, good facilities for kids
Stayed 2 nights in Sep 2023
Response from Lauren on 30 Oct 2023
Hi Kylie,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Love the 2 bedroom cabin. Very comfortable and clean. Had every thing you needed.
Stayed 1 night in May 2023
Response from Lauren on 29 May 2023
Hi Margaret,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Lauren on 5 May 2023
Hi Joseph,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Gabriella

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Place for family and Kids
It was a very lovley holiday, great place to stay, great room and facilities, the only thing is no fitted sheets in bed and all the sheets kept coming off.
Stayed 3 nights in Apr 2023
Response from Lauren on 3 May 2023
Hi Gabriella,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Lauren on 17 May 2023
Hi Aimee,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Frazer

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable and roomy
Stayed 1 night in Mar 2023
Response from Ingenia Inverloch on 5 Mar 2023
Thank you :)

2/10 Terrible

Russell

Stayed 2 nights in Jan 2023
Response from Lauren on 7 Mar 2023
Hi Russell,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good facility
facilities are good, but value for money persdpective, it costs too expensive.
Stayed 2 nights in Jan 2023
Response from Lauren on 1 Feb 2023
Hi Anonymous,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Cheryle

Stayed 2 nights in Jan 2023
Response from Lauren on 26 Jan 2023
Hi Cheryle,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Happy New Year Warm Regards,Ingenia Holidays Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Lauren on 26 Jan 2023
Hi Anonymous,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Happy New Year Warm Regards,Ingenia Holidays Team

8/10 Good

Meeta

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property, facility and the location are all fantastic. One request, it would be great to have the floor cleaned with some eco friendly cleaner.
Response from Lauren on 21 Dec 2022
Hi Meeta,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.Merry Christmas Warm Regards,Lauren

10/10 Excellent

Mishelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Lauren on 23 Nov 2022
Hi Mishelle,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

4/10 Poor

Jenny

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t bother
Cold, dated and expensive….. don’t bother ..
Stayed 2 nights in Oct 2022
Response from Lauren on 25 Oct 2022
Hi Jenny,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are sorry to hear of your experience, at Ingenia Holidays we strive to create a getaway experience that is enjoyable and comfortable - to hear we fell short of that is disappointing.We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience.Warm Regards,Lauren

10/10 Excellent

Kim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for families
Stayed 2 nights in Oct 2022
Response from Lauren on 25 Oct 2022
Hi Kim,Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

8/10 Good

Samantha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our family very much enjoyed our week away. The cabin was neat and tidy. The highlight for our family were the activities- the splash park was great and used every day. They loved the bouncing pillow and playing at the park. We also used the scooter track. Ran out of time (and weather wasnt exactly accommodating) to try the pedal carts. Near to the beach, this was in a great location. Great experience for our first time in a caravan park.
Stayed 4 nights in May 2022
Response from Lauren on 13 June 2022
Hi Samantha, Thank you for taking the time to provide us with your feedback after your recent stay at Inverloch. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was fantastic for children. We froze in the cabin. The heating was so old it didnot heat the living room .They should not be rented out in winter
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
It is difficult to do as we arrived at about 3 pm on 27 to be told with the covid lockdown coming into play at midnight they could not accept our booking - not their fault as they tried to get us as we had almost got there from Melbourne so we had 2 longish drives to have lunch locally as it turned out !
Stayed 1 night in May 2021
Response from Inverloch Reception on 3 June 2021
We are sorry you weren't able to stay with us due to the Covid19 lockdown. We hope you are able to make it back here in the future after the Covid lockdown.

8/10 Good

S, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time.
Had a lovely 2 days. Kids had a ball. Will upgrade to a bigger cabin next time as sleeping in a double bed was a bit tight. The pool and splash area are fantastic. Highly recommended.
Stayed 2 nights in Feb 2018

4/10 Poor

Kathryn

Disliked: Cleanliness, staff & service
Great waterpark, ensuite cabins not so great
We stayed in an ensuite cabin, it was quite dirty, the girls feet were black within 5 minutes of our arrival. The cabins are very close together, there’s no view other than 3 other cabins surrounding you so it can feel quite claustrophobic. Close to the beach which is a plus and the waterpark is great but very crowded which is to be expected in a busy caravan park. We probably won’t stay here again, would recommend others stay in the villas as they are not so boxed in like the ensuite cabins.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Feb 2018

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Dot, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families with kids!
Stayed in the ensure cabin which was surprisingly spacious. Our 4 year old had an absolute ball! Plenty to do & facilities great!
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very child friendly
Good accommodation, plenty of activities for children and close to safe beach. Very enjoyable stay.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Staff & service
Great family location
Everything was perfect apart from a ongoing ant problem (possibly due to the extreme heat too). Also when making the intial booming it didn’t state the all linen wasn’t included. Will definitely stay again.
Stayed 3 nights in Jan 2018

10/10 Excellent

Lauren, nsw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with children - so much to do!
Stayed 1 night on our way up the vic-nsw coast with 2 younger children - so many activities available for the kids within the facility and a great beach for kids literally around the corner. Wish we could have stayed longer.
Stayed 1 night in Nov 2017

10/10 Excellent

Simone, Inverloch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little cabins
Great little cabins / holiday units. Basic but it has got everything you need (garbage bags, soap, tea and coffee, tea towels, dishwashing liquid etc). And everything was super clean. With free access to pool and kids splash area it was worth the money. Super smooth check in and helpful staff. Close to kids friendly beach.
Stayed 1 night in Nov 2017

10/10 Excellent

Bev, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position
Only stayed two nights . Position great as it was near the each and thresholds. Could have used the cabin's facilitiesif staying longer. Quiet atmosphere.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a little break away.
Fabulous holiday park. Which caters for all year round weather- hot or inclimate. Perfect for families, kitchenette, large dining/ community room with tv, bbqs, tables, playground, so much variety for children, splashpark, jumping pillow, indoor pool, basketball ring, small games room and right next to the beach. Situated in a location that is close to town, and beach/ coastline adventures.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, well maintained grounds and friendly staff.

8/10 Good

adriana, melbourne, victoria

Liked: Staff & service
Close to the beach
hotel had lots features to keep the kids busy. the indoor splash play was a hit even if the water was a little cold. Indoor pool, tennis court, bouncing pillow, basketball court, play ground, there was plenty of things to keep the kids entertained.

6/10 Okay

pete, melbourne, victoria

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location
The kids loved this place, but the cabins were just too cold for us in winter. There was an electric blanket, it just didn't work well, and no extra bedding was provided.

10/10 Excellent

Alistar, F/S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very clean establishment.
Had a great break away with my 3 boys, plenty to do on site and off site, rain hail or shine, had a very relaxing time.

8/10 Good

Maria Theresa, Ringwoos

Liked: Staff & service
Fun time at Big 4 Caravan park!
A last minute family getaway. Kids had a great time swimming, playing basketball and jumping on the jumping pillow. Hotel is located close to the beach and main town.

10/10 Excellent

Thano, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms for quick getaway, close to the beach
A nice getaway for families, close to the beach and most importantly, clean when we arrived. The staff was ready to welcome us although we were a late check in. Very helpful.

10/10 Excellent

Rebecca, clyde Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic family getaway
Great place to say with a family. The facilities were all clean and new. The water park and indoor pool was a huge hit with the kids

8/10 Good

Terry, Pacific Pines Qld

Liked: Cleanliness, property conditions & facilities, room comfort
Walking distance to town. Great pub and cafés.
Everything was clean and tidy. Great place for family fun.

8/10 Good

Sharon, Australia (Croydon North)

Liked: Staff & service
Good place if you have small kids
Sitting area watching t.v. wasn't good. Couch not comfortable and stretching neck/ head up to watch a small t.v. above fridge. Reported leak under bathroom sink. Dead insects/ants on kitchen bench. We have paid less money than this accommodation in NSW coastal areas in bigger cabins that were more luxurious!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great facilities for kids fun
We stayed overnight for a fathers day getaway - it was still quite cold so it meant that the park was not that crowded. Great for my son because there was other kids around for him to play with - great pool, awesome playground and jumping pillow kept him continuously entertained.

10/10 Excellent

Nanna, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAMILY FRIENDLY
What an excellent caravan park, the facilities are wonderful there is no need to leave the park. the playing area was well maintained. The swimming pool was warm and clean. Thank you for your excellent service.

8/10 Good

Brett, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family destination
Beds were very comfortable and the cabin was well appointed with a comfortable couch for us to watch TV together. Park had good indoor pool well heated. They are building a new undercover water park which will be good. Medium sized playground enough for the kids. Camp Kitchen was large and had good facilities. Overall very enjoyable comfortable stay for a family of 4

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent family facilities.
We had a good stay although it was cold and the aircon didn't quite reach the bedroom. The extra heater didn't work and the bed was too short for both my husband and I (both under 6ft tall) so it wasn't the most comfortable but definitely adequate and excellent facilities available.