Terrace/patio

Reviews of Crystal Interlaken

3 out of 5
Crystal Interlaken
Rugenpark Street, 13, Interlaken, Canton of Bern

Reviews

8.4

Very good

Rating 10 - Excellent. 135 out of 319 reviews" "
Rating 8 - Good. 132 out of 319 reviews" "
Rating 6 - Okay. 36 out of 319 reviews" "
Rating 4 - Poor. 8 out of 319 reviews" "
Rating 2 - Terrible. 8 out of 319 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Liza

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Receptionist was very pleasant and helpful.
Stayed 1 night in Aug 2021
Response from Hotel crystal Staff on 26 Aug 2021
Dear Liza Thank you very much for your nice feedback and for awarding us top mark! We're so happy you enjoyed your stay and apreciate our staff too. Hoping hosting you again in the beautiful interlaken. Warm regards.

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
It was clean & walking distance to restaurants. Basic no frills but friendly staff. Good for overnight stay.
Stayed 1 night in Aug 2021
Response from Team Crystal Hotel. on 26 Aug 2021
Dear Anna Thank you very much for taking the time to give us your feedback. We're delighted you apreciate your stay among us and also our location. Your nice remark concerning our staff will be passed to the entired team. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Samra Fischer on 18 June 2021
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with such a good feedback. We hope you had a great stay in our hotel and we hope to welcoming you again on a future visit to Interlaken. Warm regards, From the Hotel Crystal Team

8/10 Good

Keval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Hotel Crystal. on 25 Jan 2020
Dear Keval Thank you very much for taking the time to let your positiv feedback about our hotel. It's great to know you've got a wonderful stay and we're hoping welcoming you again in the beautiful interlaken. Warm regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, close to train station and an awesome breakfast!
Stayed 2 nights in Dec 2019
Response from Samra Fischer on 17 Jan 2020
Dear Guest Thank you very much for taking the time to review your stay in our hotel and for rewarding us with top marks. We are very happy to hear that you liked our location close to the train station and found our breakfast awesome. We really appreciate your kind feedback. Further we are very pleased to hear that you appreciated our friendly staff. We will make sure to pass your feedback on to our team. Lastly we hope you had a great stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Interlaken
Friendly staff, interesting keys system. Very near to Interlaken West.
Stayed 3 nights in Dec 2019
Response from Samra Fischer on 5 Jan 2020
Dear Guest Thank you very much for taking the time to review our hotel. We are very pleased to hear that you enjoyed our location near the railwaystation and the center of Interlaken. Further we are very happy to hear that you appreciated our friendly staff and will make sure to pass your feedback on to our team. Lastly we hope you had a great stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Dissappointing!
Stayed 3 nights in Oct 2019
Response from Samra Fischer on 25 Nov 2019
Dear Guest Thank you very much for taking the time to review our hotel. We are very sorry to hear that you did not enjoy your stay in our hotel. We would be happy if you could let us know why you were not satisfied with your stay. We hope to hear back from you. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly hotel, rooms clean and the beds comfortable, easy to walk about the town quiet location i have no complaints.
Stayed 1 night in Oct 2019
Response from Samra Fischer on 2 Nov 2019
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are very pleased to hear that you appreciated the cleanliness of our rooms and our comfortable beds. Further we are happy to hear that you appreciated our quite location close to the railway station and main center. We hope you had a lovely stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Samra Fischer on 30 Oct 2019
Dear Guest Thank you very much for taking the time to review our hotel and for giving us such a good feedback. We hope you had a great stay in our hotel and we hope to welcome you again on a future visit. Warm regards, The Hotel Crystal Team

10/10 Excellent

oldfogey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to station Hotel staff very pleasant, very helpful Good breakfast
Stayed 4 nights in Oct 2019
Response from Samra Fischer on 13 Oct 2019
Dear oldfogey Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are very happy to hear that you enjoyed our location and appreciated our helpful staff member. Thank you very much for your feedback regarding our breakfast. We hope you had a lovely stay in our hotel and we hope to welcome again on a future visit. Warm regards, The Hotel Crystal Team

10/10 Excellent

Tommy P., Salisbury, NC USA

Liked: Cleanliness
Good overnight stay for early morning train
We had to catch an early morning (6:30 AM) train from Interlaken West, so found this place that is literally a 5 minutes walk from the train station. Room was clean and neat. Check in process was smooth. They had a very nice breakfast spread early for us.
Stayed 1 night in Sep 2019

4/10 Poor

Jersey, New Jersey

Travelled with family
Disliked: Amenities, property conditions & facilities
I would give this hotel two stars. It is clean and located 5 minutes away from Interlaken west train station. The room is extremely basic. No AC and no screens on the windows.
Stayed 1 night in Sep 2019
Response from Crystal Hotel on 2 Oct 2019
Dear Jersey Thank you very much for taking the time to let us your review. It's true we do not have any AC, like explained on the describtion on our facilities in all websites. We provide a fan in all the rooms. All our windows had a screen, behind the curtain you had a cord which you could raise or lower the blinds. We 're pleased you apreciate the cleanliness of the room and also our situation. Hope to see you again in the beautiful Interlaken. Kind regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from Samra Fischer on 30 Sept 2019
Dear Guest Thank you very much for taking the time to review our hotel. We hope you have enjoyed your stay in our hotel and we hope to welcome you once again on a future visit. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, room comfort
Well suited to my needs
I'm travelling around Switzerland by rail and this hotel was very convenient for me as it is situated just a few minutes from Interlaken West station.The hotel provides a transit pass, which can be used to take buses and trains in the city area. All the amenities a traveller needs are in walking distance. Service was good, staff werefriendly, breakfast was ample and there was always space available in the breakfast room.
Stayed 3 nights in Sep 2019
Response from Samra Fischer on 28 Sept 2019
Dear Ian Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are very pleased to hear that the proximity to the railway station was convenient to you. We hope the guest card were useful to use bus and train for free. Further we are very happy to hear that you liked our breakfast and that you could enjoy your breakfast comfortably. Lastly Thank you very much for your feedback regarding our staff members. We will make sure to pass your feedback on. We hope you had a great stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

6/10 Okay

Jacqui

Travelled with family
Liked: Cleanliness, staff & service
Not bad but not that great.
Very basic for a reasonable price for the area. Super nice staff but the room was a bit shabby and the bathroom has seen better days. The hairdryer didn't work and there was a bit of a funky smell although it seemed ckean. Thin walls let through our neighbor's loud talking. The breakfast was pretty good.
Stayed 1 night in Sep 2019
Response from Samra Fischer on 23 Sept 2019
Dear Jacqui Thank you very muh for taking the time to review our hotel. We are very happy to hear that you enjoyed our staff. Further we are very happy to hear that you liked our breakfast. We are very sorry if the neighbors of your rooms were loud. After 10PM we always advise our guests to talk in an room volume. We are very sorry if you did not like the room. We hope you will find the perfect hotel for you here in Interlaken. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than a home away from home!
Loved the staff and lovely clean room. And with a large balcony. Extremely convenient to station - easy walk to everything
Stayed 3 nights in Sep 2019
Response from Samra Fischer on 21 Sept 2019
Dear Elizabeth Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are very happy to hear that you appreciated your room and the large balcony of it. Your kind feedback about our staff member we will make sure to pass on to our team. Further we are very pleased to hear that you found our location convenient and found everything in Interlaken easily reachable by foot. We hope you had a lovely stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

6/10 Okay

Intezar Ahmed

Disliked: Room comfort
Room was clean but no elevator for our room had to bring luggage using 10 stairs Carpet They did help to keep our luggage at reception after check out Breakfast was decent and service was good
Stayed 1 night in Sep 2019
Response from Samra Fischer on 20 Sept 2019
Dear Intezar Ahmed Thank you very much for taking the time to review our hotel. We are happy to hear that you appreciated the decent breakfast and the good service. Unfortuantely some of our standard rooms are only accessible by stairs after taking the elevator. We hope that you will find the perfect hotel in Interlaken for you on your future visits. Warm Regards, The Hotel Crystal Team

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Located on a noisy street. Lots of cars and people coming out of bars screaming at night.
Stayed 2 nights in Sep 2019
Response from Samra Fischer on 20 Sept 2019
Dear Guest Thank you very much for taking the time to review our hotel. We are very sorry to hear that you found it too noisy. We are a bit suprised as usually guests rate our area as rather quiet and the next bar is around 280m away from our hotel. We are very sorry if during your stay you still felt it was too loud. We hope to welcome you on a future visit to give us a second chance. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff really helpful. Excellent breakfast good selection. Comfortable beds and a fan available if bedroom was hot. Could have done with more powdered milk for tea available.
Stayed 3 nights in Sep 2019
Response from Samra Fischer on 20 Sept 2019
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are very pleased to hear that you were very happy with our staff members. We will make sure to pass your feedback on to our team. Further we are very happy to hear that you were satisfied with our breakfast and we would also like to thank you about your feedback regarding our comfortable beds and the table fan. The housekeeping refills the tea, coffee, sugar and milk powder every day. We are sorry if it there was not enough milk powder in your room. We hope you have enjoyed your stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

2/10 Terrible

Juana

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible beds, hard as a rock. No Air condition. Very uncomfortable place. Had a terrible night !!! Very expensive... DO NOT RECOMEND
Stayed 2 nights in Sep 2019
Response from Samra Fischer on 20 Sept 2019
Dear Juana Thank you very much for taking the time to review our hotel. We are very sorry to hear that you did not enjoy your stay in our hotel. We always receive great reviews about the comfortableness of our beds and even guests who directly contact us to ask where we have our matresses from so we are very surprised about your review and we are very sorry that the beds were too hard for you. In switzerland air condtioning is not very common and please do note that we have never advertised to have a air conditioning in our hotel. Thank you for your understanding. Once again we are very sorry to hear that you did not enjoy your stay in our hotel. We hope you will find the perfect hotel here in Interlaken for you. Warm Regards, The Hotel Crystal Team

6/10 Okay

Marv, lebanon

Nice hotel comparing to budget nice location too friendly stuff
Stayed 1 night in Aug 2019
Response from Hotel Crystal on 13 Sept 2019
Dear Marv Thank you very much for taking the time sharing with us your recent experience. We're very happy you were pleased with your stay and that you apreciate the price of your room regarding the quality. Your nice remark concerning our staff will be passed to the entire team. Hoping to host you again! Warm regards,

8/10 Good

USAguest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great services and staffs. it just that no AC in the room and the fan is a small portable one (not a ceiling fan) so it takes a long time to cool you down so like to see AC installed. Room a bit small but I can understand because the hotel is not very big either so I believe the hotel owner is trying very hard to provide good services to the customers. I stayed here 5 nights, hotel has free breakfast but it served the same breakfast menu every morning. would like to see the hotel changes its breakfast menu each morning.
Stayed 5 nights in Aug 2019
Response from Samra Fischer on 12 Sept 2019
Dear USAguest Thank you very much for taking the time to review our hotel and for giving us such a good detailed feedback. We are very happy to thear that you enjoyed our serviced and our staff members. Our hotel serves only breakfast and has no real restaurant so changing our menu everyday is impossible but We serve a variety of options for our breakfast so that you have the option to change up your breakfast every morning. Unfortunately AC is not common here in Interlaken but we do provide a fan for each room as you said. Thank you very much for your understanding. We hope you have enjoyed your stay in our hotel and we would be very happy to accommodate you once again on a future visit. Warm regards, The Hotel Crystal Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside it doesn’t look like much, and it’s not in the flashiest of Interlaken’s neighborhoods, but inside everything is discovered to be quite fine, beginning with the helpful and agreeable staff at the front desk and ending with the hard-working and accommodating staff busy with the breakfasts (all of whom are proficient in English for those who might be worried about language issues). Perhaps the best thing about this hotel is its location on the southern edge of the town, meaning that if you have a car you’re not more than 10 minutes from the road into the Lauterbrunnen Valleys (and If you don’t have a car, you’re not more than a 10-minute walk to the West Station for the trains or buses). The room was on the large side by typical European standards. For a couple traveling together, it meant that we could each be moving about without getting into each other’s space (important to my wife). The beds were not luxurious but certainly comfortable enough to suit tired explorers. Oh, and there was a small refrigerator in the room which was quite useful to us. The complimentary breakfast is what one would expect at European hotels—an assortment of meats, breads, some cereals, but also scrambled eggs served with sides of cooked mushrooms and tomatoes (more than enough to adequately fuel those explorers for the day ahead). My wife and I stayed at the Hotel Crystal for three days and had no regrets. Would we stay there again if in Interlaken? Absolutely.
Stayed 3 nights in Sep 2019
Response from Samra Fischer on 12 Sept 2019
Dear Guest Thank you very much for taking the time to review our hotel and for giving such a detailed and good feedback. We are very happy to hear that you appreciated all of our kind and helpfull staff members. We will make sure to pass your feedback on to our team. Furthermore we are very pleased to hear that you enjoyed our location which is near to the railwaystation Interlaken West and the city center of Interlaken. Moreover we would like to thank you for your very good feedback about the size of you room and the mini fridge. We are very happy to hear that it was perfect for you and your wife. Lastly we would like to thank you for your great feedback about our breakfast. We are glad to hear that our breakfast has met your expectations. We are delighted to hear that you had a lovely stay in our hotel and we would be very happy to accommodate you once again on a future visit. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Samra Fischer on 5 Sept 2019
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with tops marks. We hope you had a great stay in our hotel and we hope to welcome you on again on a future visit. Warm regards, The Hotel Crystal Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Functional clean nice breakfast easy parking very nice staff
Stayed 1 night in Sep 2019
Response from Samra Fischer on 5 Sept 2019
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with such a good review. We are pleased to hear that you enjoyed our breakfast and appreciate our staff members. We will make sure to pass your feedback on to our team. We hope you had lovely stay and we hope to accommodate you once again on a future visit. Warm Regards, The Hotel Crystal Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from Samra Fischer on 5 Sept 2019
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with such a good review about your stay. We hope you had a lovely stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

8/10 Good

Andrew, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good, but there are so many steps.
Stayed 3 nights in Aug 2019
Response from Samra Fischer on 5 Sept 2019
Dear Andrew Thank you very much for taking the time to review our hotel and for rewarding us with such a good review. We are pleased to hear that you were satisfied with your stay in our hotel. Unfortuantely some rooms are only accessible by 10 steps after taking the elevator. We hope you still had a great stay in our hotel despite the 10 steps. We hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Michael, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is only 5 minutes to the train station. Walkable to points of interest. Very friendly staff.
Stayed 2 nights in Aug 2019
Response from Hotel Crystal on 1 Sept 2019
Dear Michael Thank you very much for your positiv feedback and for awarding us top mark! It's gread to read you had such a good time and your nice comments regarding our staff will be passed to the entire team. We hope to see you soon! Warm regards

10/10 Excellent

Haig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff all shifts. early check-in, great big room with balcony, great location only steps to the railstation
Stayed 3 nights in Aug 2019
Response from Samra Fischer on 5 Sept 2019
Dear Haig Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are pleased to hear that you enjoyed your spacious room and its balcony and also appreciated the location and proximity to the nearest railwaystation Interlaken West. We will make sure to pass your feedback about our staff on to our team. We hope you had a lovely stay in our hotel and we hope to accommodate you once again on a future visit. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the hotel is located in Interlaken West, and most tours et al. start at Interlaken Oost, we were given a transit pass, for the duration of our stay, which entitled us to use the train and the buses in the area. It takes minutes to travel between to the two train stops. The hotel was perfect for our needs.
Stayed 2 nights in Aug 2019
Response from Hotel Crystal on 18 Aug 2019
Dear Guest Thank you very much for sharing with us and others your recent experience in our Hotel. Thank you for awarding us top mark! We're very happy to learn you enjoyed your stay and also you apreciate the free transportation card! Looking forward to welcome you again in the beautiful Interlaken. Warm regards,

8/10 Good

Angus, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location, and the room we checked in was very clean also, the staff are very friendly and helpful.
Stayed 1 night in Aug 2019
Response from Hotel Crystal on 17 Aug 2019
Dear Angus Thank you very much for your positiv feedback and for sharing your recent experience with us and others. We're glad you had apreciate your stay and the cleanliness of your room. Your nice comments regarding our staff will be passed to the entire team. Hoping hosting you again soon. Warm regards

6/10 Okay

Leung

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Clean, but there is stair, I need to bring along my three large luggages to my room, more than 20 steps
Stayed 1 night in Aug 2019
Response from Hotel crystal on 17 Aug 2019
Dear Leung Thank you very much for taking the time to let us your review. We're sorry we didn't meet your great expectations of us. It's true some rooms on 2nd floor have stairs, but they're not equiped with 20 steps, rather 12. Looking forward to welcome you in the beautiful Interlaken. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size of the room, the hotel installed a fixed curtain outside the window, meaning not much air flow inside the room. All others are good.
Stayed 2 nights in Jul 2019
Response from Samra Fischer on 31 July 2019
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are very pleased to hear that you enjoyed the size of our rooms. We hope you had a great stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019
Response from Samra Fischer on 31 July 2019
Dear Guest Thank you very much for taking the time to review our hotel. We hope you have enjoyed your stay in our hotel and we hope to welcome you again on a future visit. Warm regards, The Hotel Crystal team

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Adequate for price, decent location to main Interlaken, facility a bit older and tired compared to our other Swiss hotels in same price range.
Stayed 1 night in Jul 2019
Response from Hotel Crystal on 28 July 2019
Dear Randy Thank you very much for taking the time to let us your review. We're delighted you apreciate your stay and our location. Looking forward to welcoming you again in the beautiful Interlaken. Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest staff ever
An unexpected overnight stay resulted in a last minute booking at Crystal. The staff were very friendly and overly helpful. They were very busy at breakfast but the staff continued to smile and greet people as they came. Overall the state of the hotel is basic, but clean and only a few minutes walk from the station. The friendly staff and manageress made this a memorable stay.
Stayed 1 night in Jul 2019
Response from Hotel Crystal Team on 27 July 2019
Dear James Thank you very much for your positiv feedback and for awarding us top mark! Your nice remark concerning our staff at all the levels will be delivery to the whole team, we're happy to make you happy. We're pleased you had apreciate our location and also the cleanliness of the rooms. Looking forward to welcome you again in the beautiful Interlaken. Warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hotel is small but very clean and the staff were very nice and helpful with suggestions and directions. The room had a nice view of the mountains and it was within walking distance of everything. 5 min walk to the train station. We even received a discount card for local attractions
Stayed 1 night in Jul 2019
Response from Samra Fischer on 18 July 2019
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are very pleased to hear that you enjoyed our location and proximity to the center and rail way station. Thank you very much for your good feedback about our staff members. We will make sure to pass your feedback on to our team. We hope you had a great stay in our hotel and We hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

6/10 Okay

SS

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property location was great. Staff was friendly. The only complaint was the lack of fans or air conditioning. The room was unbearable temperature wise. I realize the area was unseasonably warm but there needs to be contingencies in place.
Stayed 1 night in Jun 2019
Response from Samra Fischer on 13 July 2019
Dear SS Thank you very much for taking the time to review our hotel. We are very pleased to hear that you enjoyed our location and appreciated our friendy staff. We will make sure to pass your feedback on to our team. Unfortunately we do not have any air conditioning in our rooms. It is not very common here in Interlake which is why we provide a fan for each room. We hope you still had a great stay in our hotel despite the hot weather. We hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

8/10 Good

Avid, MI , USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Alexandra at check in was really helpful and welcoming. Great location and helpful staff. Since they do not allow early check in , they should offer check out till noon for international travelers. Please buy bigger fans for the room and one for lobby.
Stayed 2 nights in Jun 2019
Response from Hotel crystal Team on 7 July 2019
Dear Avid Thank you very much for taking the time to let us your review and sharing with us and others. Your nice remark concerning Alexandra and the staff will be passed to the entire team. Also your remark concerning the fans caught all our attention, even if the temperatures were really unusual for the season. Looking forward to welcome you again in the beautiful Interlaken. Warm regards

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel in the center of Interlaken
I liked this hotel a lot. Friendly staff, good service, good price, good location close to the train station, nice room, spacious bathroom, delicious breakfast. Slept well.
Stayed 1 night in Jun 2019
Response from Hotel Crystal Team on 6 July 2019
Dear Christoph Thank you very much for taking the time to let your review about our Hotel and for awarding us top marks. We're delighted to learn that you liked your stay and have a good time with our staff. Thank you for sharing you recent experience with us and others, we're pleased you apreciate also our prices. We hope to see you again in the beautiful Interlaken. Warm regards,

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very pleasant, and a nice breakfast
The hotel was very pleasant, and a nice breakfast included, but it took a couple buses to get there from the main train station. Hindsight I would have stayed closer to the transportation area. Definitely not luxurious but adequate and good for the price.
Stayed 1 night in Jun 2019
Response from Samra Fischer on 26 June 2019
Dear Melanie Thank you very much for taking the time to review our hotel. We are very happy to hear that you enjoyed our breakfast. We appreciate the feedback. On the other hand we are very sorry to hear that it took you some time to get to our hotel. Our hotel is actually just a 5 minute Walk away from the railway station Interlaken West. Still we hope you had a good stay in our hotel eventhough it was not as close to the transportation area as wished. We hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly welcoming staff. Room was clean and comfy. Good wifi and parking. Great location for eating out. Great choice at breakfast.
Stayed 3 nights in Jun 2019
Response from Samra Fischer on 26 June 2019
Dear David Thank you very much for taking the time to review our hotel. We are very happy to hear that you enjoyed your stay in our hotel and we will definitely make sure to pass your nice feedback about our staff member on to our team. We are also very pleased that you appreciated the cleanliness of our room and found the breakfast great. We hope you enjoyed your stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Great hotel. The staff were excellent. Good location not too near the centre. Breakfast was basic but good. Would stay there again and would recommend it to others
Stayed 3 nights in Jun 2019
Response from Samra Fischre on 23 June 2019
Dear Ian Thank you very much for taking the time to review our hotel and for giving us top marks. We are very pleased that you enjoyed your stay in our hotel. We will definitely make sure to pass your review on to our team. We would also like toThank you very much for recommending our hotel. We are looking forward to welcoming you again on a future trip. Warm Regards, The Hotel crystal Team

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel Crystal Team on 12 June 2019
Dear Guest Thank you for taking the time to let us your review. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and the staff were very kind and welcoming
Stayed 2 nights in May 2019
Response from Samra Fischer on 24 May 2019
Dear Guest Thank you for taking the time to review our hotel and for rewarding us with top marks. We are very happy to hear that you enjoyed our breakfast and felt welcome in our Hotel. We will make sure to pass your review on to your staff members. We hope you spent an awesome time in our Hotel and in Interlaken and We hope to welcome you once again on a future visit. Warm Regards, The Hotel Crystal Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel Crystal Team on 12 May 2019
Dear Guest Thank you for taking the time to let us your review. We're pleased you enjoyed your stay and hoping see you again in the beautiful Interlaken. Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel Crystal Team on 11 May 2019
Dear David Thank you very much for sharing with us your positive feedback about your recent experience. We're so happy you award us top mark! Hope to see you soon in the beautiful Interlaken. Warm regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious, warm and clean. The bed was comfy.
Stayed 2 nights in May 2019
Response from Hotel Crystal Staff on 11 May 2019
Dear Guest Thank you very much for your stay and awarding us top mark! We're pleased to hear you enjoyed your stay and that your room gave you an entire satisfaction. We hope welcoming you again soon in the beautiful interlaken. Kind regards,

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Samra Fischer on 6 May 2019
Dear Derek Thank you very much for taking the time to review our hotel and for giving us such a good review. We hope you had a good stay in our hotel and enjoyed the time here in Interlaken. We hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team

10/10 Excellent

Michael wai kuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Service is excellent. Room is clean . Location is good. Staff is warm. View from room is good.
Stayed 3 nights in Apr 2019
Response from Samra Fischer on 5 May 2019
Dear Michael Wai Kuen Thank you very much for taking the time to review our hotel and for rewarding us with top marks. We are very happy to hear that you had a great stay in our hotel and appreciated our warm staff and services. We will make sure to pass your feedback on to our team. We are also very pleased to hear that you liked our clean rooms and liked the view from your room. We hope you spent a great time here in Interlaken and we hope to accommodate you once again on a future visit. Warm Regards, The Hotel Crystal Team