6/10 Okay
Angela
Travelled with partner
11 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
This was one of the least personal hotel experiences we ever had. Checkin was via a touch screen app. The machine had a fault and so wouldn’t accept my phone payment. Luckily my husband had his wallet otherwise I’m not sure what would have happened.
We paid the additional parking fee of $25 and a nearly $5 charge to use my savings card.
The room was clean and serviceable with no frills. The bathroom was well appointed and also clean.
The bed was small and not very comfortable unfortunately. Bring your own pillow.
It’s a good location and close to the main shops and eat streets.
During the night an evacuation alarm sounded. The entire hotel had to evacuate via fire stairs and wait outside around midnight. Eventually we were let back in with no direction, explanation or apology from any staff member. In the morning this was again not addressed on check out by the disinterested seeming staff. Nobody checked on our experience, just directed us to the check out machine.
Overall a pretty average experience.
Angela
Stayed 1 night in Mar 2024