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Reviews of Mantra Wollongong

4.5 out of 5
Mantra Wollongong
6-10 Gladstone Ave, Wollongong, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 601 out of 1433 reviews" "
Rating 8 - Good. 492 out of 1433 reviews" "
Rating 6 - Okay. 211 out of 1433 reviews" "
Rating 4 - Poor. 85 out of 1433 reviews" "
Rating 2 - Terrible. 44 out of 1433 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Great sized apartment style 2 bedroom with kitchen. Older beds and furniture but reasonably clean. Staff are wonderful and helpful. Location Right opposite station good if you have a car as shopping on other side
Stayed 3 nights in Feb 2024

2/10 Terrible

Richard

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Apart from a good sized apartment, this property is a detriment to Accor hotels: a brand and loyalty killer. Cleanliness is awful and you get the dirty feel from the moment you arrive, park your car & walk the hallway. The expectation is already set and upon entering the room, that expectation becomes reality - paint peeling on window ledges, mould on window ledges, mouldy shower tiles, soap scum on shower tiles, cobwebs galore, heavily stained furniture, moisture damaged vanity laminate, stained carpets, stained walls. Hold every glass up to the light and you’ll see nothing clean and possibly the previous guests lipstick stains (like we did). I’d be embarrassed if I were the Hotel Manager and this was the product I was selling. Stay elsewhere in Wollongong, won’t be hard to find better.
Stayed 4 nights in Jan 2024

6/10 Okay

Natalie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Kenneth

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent overall
Stayed 1 night in Dec 2023

8/10 Good

Suzanne

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ante

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very limited parking.
Stayed 1 night in Jan 2024

4/10 Poor

Ann

Travelled with family
Disliked: Amenities
The property was run down, the furniture was dated, the walls and doors were scuffed.
Stayed 2 nights in Jan 2024

8/10 Good

Jacinto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

arti

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Boya

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Daliya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

gina, sydney

Travelled with pets, Travelled with partner
2 nights staying with my husband and our puppy. Very old and below the average hotel.furniture was outdated and needed replacing but comfortable bed and clean bedding. Reception staff was also nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sailesh

Liked: Cleanliness, property conditions & facilities
Great Location. The lift takes ages to go up and down
Stayed 1 night in Dec 2023

6/10 Okay

Marie

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

rodney

Stayed 2 nights in Dec 2023

10/10 Excellent

Alaa

Liked: Cleanliness, amenities, property conditions & facilities
helpful reception, clean, city centre, parking
Stayed 3 nights in Dec 2023

10/10 Excellent

Geoff

Liked: Cleanliness, room comfort
Big room with nice balcony
Great place to stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Dale

Travelled with partner
Disliked: Cleanliness
Liked: Large rooms, clean comfortable bed, pillows and linens. Good central location Disliked: Mould in bathroom grout. Overall worn condition; walls need repainting. Foil lining on oven tray placed over greasy unwashed surface.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extremely close to train station. Excellent value, any issues I had were quickly resolved. However the property doesn't seem to have disabled access from the street. This was not a problem for my elderly father as there were only 8 steps to climb. All in all 10/10.
Stayed 2 nights in Nov 2023

4/10 Poor

Antonie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom is not like the photo’s.
Stayed 3 nights in Nov 2023

4/10 Poor

Joanne

Travelled with family
Disliked: Cleanliness
We stayed in a 2 bed apartment for a birthday for 1 night which at $500 was a bit steep but we thought it would be a luxury stay. I have to say it was far from it. On first entry the room looked nice and well presented. However when you looked at the glass sliding doors and windows to the balcony it was obvious these had not been cleaned in a while. It looked like a kids party had been there with sticky hand prints all over. The glass fence on the balcony had many generations of spider webs and same said sticky hand prints. I know you might think this is picky but for $500 per night I expected much better. The dining table had metal angle brackets screwed to 2 of the legs and big screws through the top in a agricultural type repair. Then came breakfast the next morning there were no markings on the oven hob as it was that old so didnt know which knob did what or which way was high low,and when I opened the oven the tray inside still had previous guests bacon fat on the foil and the fridge had not been cleaned from previous guests. Bathroom also had mouldy spots. All in all those things took the gloss off to be honest.
Stayed 1 night in Nov 2023

6/10 Okay

Shaun

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Ediwn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Tamrma

Stayed 5 nights in Oct 2023

2/10 Terrible

Anne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor cleanliness, stained blanket, unit very tired and run down marks on walls.We were very disappointed with the accommodation. I would not recommend this property, which is a very poor reflection of the Mantra brand.
Stayed 5 nights in Oct 2023

6/10 Okay

Sarah

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location but definitely not clean.
Stayed 1 night in Aug 2023

6/10 Okay

Rowan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The price was good so im not overly disappointed with our stay as ....you get what you pay for. Reservation and checking was good. Staff were polite and courteous. Checked into a 2bed apartment. Wifi box was squeeling, so we unplugged it. Windows were fulthy and caked in black silicone...a very poor attempt at some maintenance. Ensuite bath was mouldy and had a very poor plaster job around the window. Cups and cutlery were dirty and still had coffee stains, couch cushions were stainee and smelly.... Like i said, you get what you pay for....would i stay at Mantra Wollongong again.....no.
Stayed 2 nights in Aug 2023

6/10 Okay

Md

Travelled with family
Disliked: Cleanliness
An uncomfortable night
Carpet cleanliness was an issue, cutlaries are too old , stained , needing replace for a healthy business. Cracked tiles , shower door does not close well ,
Stayed 1 night in Jul 2023

8/10 Good

Peita

Liked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Garry

Stayed 4 nights in Jul 2023

10/10 Excellent

Helen

Liked: Cleanliness, room comfort
Great value
Touring holiday. Easy location and spacious room
Stayed 2 nights in Jul 2023

2/10 Terrible

Debra

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Luke

Liked: Cleanliness, amenities
Great location and service
Stayed 1 night in Jun 2023

6/10 Okay

Natalia

Liked: Cleanliness
Disliked: Property conditions & facilities
The bed was unfortunately so uncomfortable and so used that it formed a hollow centre making it for a very uncomfortable nights sleep. Location is great, foyer was inviting but rooms need some basic maintenance eg kitchen cupboard doors are worn, rust in bathroom vanity, stains on coffee table.
Stayed 1 night in Jun 2023

8/10 Good

Ian

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Leanne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is probably the worst accomodation I've ever stayed in. Our balcony looked over a run down carpark. Had to park on the street overnight because of insufficent parking. The room itself was so poorly maintained and the cleaniness... someone elses long black hair all in the shower and bathroom and food residue in the oven.
Stayed 1 night in Apr 2023

10/10 Excellent

Ratnesh

Stayed 1 night in Apr 2023

4/10 Poor

Nea-ann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not ‘deluxe’ at all
Stayed 1 night in Apr 2023

8/10 Good

George

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
it was tired and depressing. Staff were very good
Stayed 1 night in Apr 2023

10/10 Excellent

Paulo

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central location, perfect for our purpose of staying near the Hospital. Staff were very friendly and our puppy was happy. We’d stay there again.
Stayed 1 night in Mar 2023

2/10 Terrible

Chloe

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Never staying at any Mantra ever again.
My family and I stayed at Mantra Wollongong for 1 night as part of a family road trip. When we arrived at the front of the hotel by car, there was nowhere to stop the car so I had to park a block away and walk to the entrance. The receptionist was very quick to check us in and charge my card. After all the paperwork was signed (and my card charged for the full price), she said “Oh, by the way, I’m sorry but the only elevator in the building is broken, so you’re going to have to use the stairs.” Our room was on the 6th floor. I asked her, “You mean we have to bring our luggage up 6 floors by stairs?” To which she replied “Yes, we’re fully booked, I’m sorry but there’s nothing we can do.” There was no offer of any compensation, not even a 10% discount or bottled water. Still, my sister and I, both in our late 30s, lugged 2 x 20kg suitcases and 2 small ones up 6 floors via dusty and stuffy fire stairs. When we finally reached the room, NONE of the 4 key cards worked. NONE. So I had to go all the way back down again to get replacement key cards, and walk up the 6 floors again. All this on a 36 degrees day. On top of all this, the 2 bedroom apartment was advertised as air-conditioned, but there was only 1 aircon unit in the living room. The 2 bedrooms had no aircon. The ‘eco-friendly’ body wash and shampoo pump bottles provided were half-full and extremely diluted from spending months under the shower spray, and just didn’t feel sanitary at all. All this for $400/night.
Stayed 1 night in Mar 2023

10/10 Excellent

Vipin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovey experience with the location and me and my partner enjoyed the atmosphere around very natural
Stayed 1 night in Mar 2023

6/10 Okay

chris

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Matthew

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ok, the apartment was dirty. There was snot or some sort of bodily fluid on the bed head that I had to use a sponge with hot water to remove. The air conditioner was probably the noisiest A/C I’ve ever heard. I’m not sure what had happened to the lounge room wall but it looked really dodgy. Not worth the money I paid at all. Also not sure what was going on with the apartment opposite the elevator?? The door was left wide open all day and night and look like the room had been ransacked. Just to make us feel that little bit uneasy upon arrival.
Stayed 1 night in Mar 2023
Response from Andrew on 19 Mar 2023
Dear Matthew,Thank you for sharing your recent experience at Mantra Wollongong.It is disappointing to learn than aspects of your stay failed to meet your expectations. Your comments regarding the cleanliness and inventory of the apartment have been shared with our housekeeping team. I can assure that we will work harder to improve on these shortcomings.We value your feedback and hope you will give us a second chance next time you are visiting Wollongong.Kind Regards,Andrew GrinterRegional General Manager

2/10 Terrible

James

Stayed 4 nights in Feb 2023

6/10 Okay

Craig

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Alissa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Adam

Stayed 1 night in Feb 2023
Response from Andrew on 19 Mar 2023
Dear Adam,Thank you for choosing us for your recent stay in Wollongong and taking the time to share your experience. We hope to welcome you back next time you are visiting the picturesque Illawarra region.Kind Regards,Andrew GrinterRegional General Manager

8/10 Good

Eleanor

Travelled with family
Liked: Room comfort
Stayed 1 night in Feb 2023
Response from Andrew on 19 Mar 2023
Dear Eleanor,Thank you for choosing us for your recent stay in Wollongong and taking the time to share your experience. We hope to welcome you back next time you are visiting the picturesque Illawarra region.Kind Regards,Andrew GrinterRegional General Manager