3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Oaks Cypress Lakes Resort

4 out of 5
Oaks Cypress Lakes Resort
15 Thompsons Road, Pokolbin, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 888 out of 2009 reviews" "
Rating 8 - Good. 728 out of 2009 reviews" "
Rating 6 - Okay. 253 out of 2009 reviews" "
Rating 4 - Poor. 108 out of 2009 reviews" "
Rating 2 - Terrible. 32 out of 2009 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gayathri

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and quite place with all the amenities
Stayed 1 night in Apr 2024

4/10 Poor

Subrina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
the hotel is not clean, we found cockroach in the room. the wifi is terrible in the room. the price does not match with the value you get.
Stayed 3 nights in Mar 2024
Response from Oaks Cypress Lakes Management on 7 Apr 2024
Hi Subrina,Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the hotel and villa and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great Staff
Stayed 1 night in Mar 2024
Response from Oaks Cypress Lakes Management on 7 Apr 2024
Hi Lindsey,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

6/10 Okay

JAE HA

Stayed 2 nights in Mar 2024
Response from Oaks Cypress Lakes Management on 7 Apr 2024
Hi Jae Ha,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

8/10 Good

Albert

Nice
Stayed 1 night in Mar 2024
Response from Oaks Cypress Lakes Management on 31 Mar 2024
Hi Albert, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We will recommend
Stayed 1 night in Mar 2024
Response from Oaks Cypress Lakes Management on 31 Mar 2024
Hi Lindsey,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Warm Regards,

6/10 Okay

Wai Lun William

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The resort was outdated, phone is not working and restaurant food quality can be much better.
Stayed 1 night in Feb 2024
Response from Oaks Cypress Lakes Management on 31 Mar 2024
Hi Wai Lun William, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful outlook over pool and lake. Amazing breakfast and generous staff.
Stayed 2 nights in Feb 2024
Response from Oaks Cypress Lakes Management on 7 Apr 2024
Hi Graham, We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Okay

Sophie

Travelled with family and small children
Liked: Amenities
Well located to visit wineries and comfortable accommodation. We stayed in a premium 2 bedroom villa and air conditioned and comfy beds. On arrival, there was a crisp under the sofa with some bugs and no WiFi connection / Netflix connection (my family had stayed a couple of weeks prior in a 3 bedroom villa and had also had the WiFi issue). Rung reception who brought a wifi booster up but were unable to sort the tv and advised option of connecting our own hdmi cable (we not brought one as did not know). They also said we had to return the booster or be subject to a $300 penalty. Weather wasn’t great and we were travelling with a baby so it would’ve been useful to know WiFi / tv limitations beforehand. Pool area had nice views but music blaring out which didn’t make it too relaxing. Well situated for golf but not as good as pictures and not all services as advertised.
Stayed 1 night in Feb 2024
Response from Oaks Cypress Lakes Management on 7 Apr 2024
Hi Sophie,We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.

8/10 Good

Dave

Stayed 2 nights in Jan 2024
Response from Oaks Cypress Lakes Management on 31 Mar 2024
Hi Dave, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious, and the property and facilities were gorgeous. Great value. The different pools, sauna, steam room, were wonderful. We had a lovely peaceful getaway. Would definitely stay again.
Stayed 2 nights in Jan 2024

6/10 Okay

Carolyn

Stayed 1 night in Jan 2024
Response from Oaks Cypress Lakes Management on 3 Feb 2024
Hi Carolyn, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Excellent

jung ha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Oaks Cypress Lakes Management on 3 Feb 2024
Hi Jung Ha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 Good

Eric

Liked: Cleanliness, room comfort
Relaxed stay nearby wineries.
Relaxed hotel great central location to visit many nearby wineries. Tempus Two and McGuiggins to name two. Had a comfortable two bedroom, two bathroom two story unit with good ammenities but poor wifi so ask for the dongle.
Stayed 1 night in Jan 2024

10/10 Excellent

Manpreet

Liked: Cleanliness, property conditions & facilities
First was good experience
Stayed 1 night in Jan 2024

10/10 Excellent

Karl

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Leanne

Liked: Cleanliness, property conditions & facilities
Beautiful property… and surrounded by nature .. staff were excellent and the meals were very lovely.. very close to shops and beautiful wineries
Stayed 3 nights in Jan 2024

2/10 Terrible

Andre

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I went to check in I was told by the manager there that I could not because of a power outage that would only be resolved at 2am. He said it would be dangerous for us to check in as there would be safety concerns. We were told multiple times that we would get a refund after booking through Expedia by the front desk manager. We did not get a refund in the end. This is basically theft.
Stayed 1 night in Jan 2024

4/10 Poor

Ria Linda

Stayed 1 night in Jan 2024

4/10 Poor

Emily

Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Sudipta

Travelled with family
Liked: Cleanliness, room comfort
Fantastic experience
Amazing stay - fantastic location friendly staff… overall a fantastic experience.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jessicca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
AMAZING. Staff where wonderful, caring and prompt.No option for tranport/shuttle outside the resort only within however goven the month of year they where very busy and the phone rang out. Awesome golf course and caddys amd very close to the vineyard, cheese akd chocolate factories. The 18 only resort was excellent, staff where amazing, quiet and a great place to restore the mind and soul.
Stayed 1 night in Jan 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Aleksandar, Canley Vale

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Naomi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The resort itself is lovely, the location is good. There are lots of facilities at the resort. The let down was the bed/mattress. We stayed in room 644. It was the hardest bed I have ever slept in. My husband loves a firm mattress, but even he woke up cursing this bed. This ruined the trip as we were unable to sleep making us tired and sore for the entire stay. I would not recommend staying in this room and would check if all the beds are standard across the resort or if this is just the owner of this unit that does not care about the comfort of their guests. The housekeeping also left a lot to be desired. Rubbish from the previous stay was left on the balcony. No toilet paper. The spare blanket had been used and shoved in a draw. Housekeeping should be checking these sorts of things. The body wash, shampoo etc seems to be refilled little bottles which makes me question how hygienic this is. Unfortunately I would not recommend a stay at this resort and we will not return.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ju, Wahroonga

Stayed 3 nights in Dec 2023

4/10 Poor

Ali

Stayed 2 nights in Dec 2023

10/10 Excellent

Kazunori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alfredo

Liked: Property conditions & facilities
Awesome getaway, will always look into Cyprus lakes first in future. Very happy
Stayed 2 nights in Dec 2023

8/10 Good

Lucinda

Travelled with family
Liked: Cleanliness
Very comfortable villa. Ideal for 2 couples as 2 x ensuite bathrooms. We had a group of 5 and the sofa bed mattress needed replacing.
Stayed 1 night in Dec 2023

10/10 Excellent

Wen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Eduardo, Hornsby

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel needs urgent renovation to justify the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, friendly helpful team. Perfect relaxing weekend away.
Stayed 2 nights in Dec 2023

10/10 Excellent

Viviane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place. Beautiful views and great food
Stayed 1 night in Dec 2023

8/10 Good

Rose

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location

10/10 Excellent

Selda

Stayed 2 nights in Nov 2023

6/10 Okay

Izabela

Travelled with partner
Disliked: Cleanliness, amenities
Bed was comfortable and the room was spacious. However severly outdated, dirty pink/black mold in shower. Tv, phone, and internet didnt work. Communication with dont desk trainee a little difficult.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rod

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

TINA

Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent apartment with a large lounge and 2 bedrooms with an ensuite each. The restaurant and breakfasts were fantastic. We were very happy with our stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Lindsei Frank

Stayed 2 nights in Nov 2023

10/10 Excellent

sumith

Stayed 1 night in Nov 2023

10/10 Excellent

Delwyn

Travelled with family
Liked: Cleanliness, room comfort
Great stay, helpful and attentive staff. Would definitely stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Woon Cheng

Travelled with group
Liked: Amenities, property conditions & facilities
Very peaceful
Stayed 1 night in Oct 2023

10/10 Excellent

Mandy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Tennille, Griffith

Liked: Cleanliness, amenities, property conditions & facilities
No washing machine in the room or clothes horse
Stayed 3 nights in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities
The property was clean and comfortable and the staff were extremely friendly and helpful. My partner and I had a wonderful stay, thanks team :)
Stayed 2 nights in Oct 2023

10/10 Excellent

DAVID

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Relexed
Stayed 2 nights in Oct 2023

10/10 Excellent

Ashe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Jake

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were a bit dated, don’t expect to be able to watch Netflix or similar apps, the tvs aren’t quite up to speed. The cupboards were dirty, tried to iron a shirt & the iron/ironing board were broken. One of the plug sockets was hanging out the wall in the bedroom. That being said the guys in reception were welcoming, shame the accommodation was lacking some love.
Stayed 1 night in Oct 2023