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The whole staff (reception, breakfast and cleaning) are all extremely helpful, polite and efficient. Along good clean accommodation and excellent location are the three reasons I return to this hotel regularly over the last 3 years.
KJ Walker
Much difficulty with internet access. It would be intermittent and then we lost it for a full day
The other aspects of the hotel were great. An older style hotel but a fantastic location and food and drink service was good in hotel.
We booked same day. They had rooms, not in the main block but behind the pool. No complaints, it matched the descriptions and price. Lots of choice at breakfast and they ordered a taxi late at night for the next destination. Location is great for central Hua Hin.
I have been a regular guest for 3 years and I believe that it is the best value for money with a “walk to everything” location in Hua Hin. The staff are friendly and professional - from Reception to the Housekeeping staff!! Having a personal safe in every room is a great bonus!!! Would I return? Yes!
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KJWALKER
Stayed 10 nights in Sep 2019
8/10 Good
Robert
25 Sept 2019
Liked: Cleanliness, staff & service, room comfort
Room was very nice although air conditioning was not that efficient
And spa bath pump did not work
Have stayed before in different class of room with no problems. Maybe just that room needed some work
This hotel is ideally placed for beach and town. Have stayed there several times.
Ask for new building rooms because parts of this hotel are now very tired and in need of maintenance. There are cheap rooms to be had in the Wannara but dont expect too much
The atmosphere in the restaurant was nice.
Had to pay 500 deposit for extra room card to run the AC properly.
Only a couple of English speaking channels on TV that didn't work properly.
Shower is fine if you are a midget under 5 ft. tall.
Nothing was done when I asked to correct problem with TV and shower.
Nice 3 night stay. Close to centre and Close to beach. Not noisy even though in centre.
Freddie
Stayed 3 nights in Nov 2018
8/10 Good
Anthony
22 Nov 2018
It's a good value for money hotel .its location is excellent and the price is not inflated because of that . I had a room in the new part , and was modern and comfortable .
We were put in a room in wannara house, which is an annexe at back of hotel. Room had no headboard & bed was up against wall & electric sockets. No bedside cabinet. Very poor room & worst we had stayed in throughout travels round Thailand. Cleaners throw all dirty laundry on stairs - as previous reviewers which is horrible & surely unnecessary. Staff not particularly friendly & seem to have an attitude maybe not happy in their jobs
Customer service is terrible! Air-conditioning leaked water on the floor. We were moved rooms but AC in 2nd room didnt work at all. Contacted front desk at 12pm. Staff tried other rooms but AC didnt work in them either. At 2am we gave up all all stayed in our 2nd booked room, uncomfortable night with 4 all in the same room.Tried to talk to manager, but was told he was not available for 3 days. The hotel has not responded to my email. The manager refused to call me as requested and refused to meet or talk with me. Rooms were not clean either and we had problems with AC in 2nd room too. Rating 1 is too high.
Jim
Stayed 3 nights in Apr 2018
8/10 Good
Verified traveller
9 Apr 2018
Liked: Cleanliness, staff & service, room comfort
Convenient location short walk to beach and restaurants. Shower in the bath tub.