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Reviews of Marrakesh Hua Hin Resort & Spa

4.5 out of 5
Marrakesh Hua Hin Resort & Spa
63/411 Petchkasem Rd, Moo Baan Nong Kae, Hua Hin, Prachuap Khiri Khan

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 483 reviews" "
Rating 8 - Good. 206 out of 483 reviews" "
Rating 6 - Okay. 43 out of 483 reviews" "
Rating 4 - Poor. 11 out of 483 reviews" "
Rating 2 - Terrible. 6 out of 483 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nicole C, Timmins

Travelled with partner
Staff and the property is great, spotty internet, it is hard to relax on our patio or at the pool because the Marrakech condo residents were very loud
Stayed 15 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Best regards,

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredible. The morning free buffet always started the day right. Probably the best vacation I ever had.
Stayed 2 nights in Dec 2023
Response from General Manager on 21 Jan 2024
Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Best regards,

8/10 Good

robert

Stayed 27 nights in Dec 2023
Response from General Manager on 28 Jan 2024
Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Best regards

8/10 Good

Sern En Nathanael, Singapore

Liked: Cleanliness
Great efforts to give guest a Moroccan Vibe which was a nice theme resort. Breakfast options were Meh. 10mins walking dist from Blueport mall which is one of two bigger malls in huahin. Facilities were basic but sufficient. truely enjoy the jacuzzi in the junior suite which unfortunately broke down on my last day which i had plans to use. No replenishment of the daily complimentary tea/coffee in my 4days stay
Stayed 3 nights in Jul 2023
Response from General Manager on 23 July 2023
Thank you very much for taking the time to share with us your experience during your stay with us. Please accept our sincere apologise for the jacuzzi incident on your last day of stay. We will take your comments to further improve our service. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

8/10 Good

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The 2nd time I’ve been to Marrakesh. The rooms are spacious with big beds and balcony with spa bath.
Stayed 2 nights in Jun 2023
Response from General Manager on 10 June 2023
Dear Stephen,Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

4/10 Poor

iris

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed, not worth the price
I expected to receive a pampering room, unfortunately an old-fashioned room with a strong smell of mold, an air conditioner without a remote control and unclean curtains, even the bedding did not smell of cleanliness, there was a feeling that the room had been closed for a long time and had not been ventilated. The air conditioner was very noisy and it was difficult to fall asleep with it, so we turned it off before going to bed, so that during the night it was very hot. The staff is nice but it doesn't make up for a disappointing and old room.
Stayed 3 nights in May 2023
Response from General Manager on 21 May 2023
We truly sorry to learn that you had unpleasant experience during your stay. We will take all your comments to improve our service standard and hope we can have an opportunity to show you our improvement in the future. Sincerely,

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach front scenery. Staff are courteous and attentive. Buffet breakfast has less choice than what I expected from such a classy resort.
Stayed 2 nights in Feb 2023
Response from General Manager on 4 Mar 2023
Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. We take note on your breakfast comment for our further improvement. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game, Plern and others endured we were taken care of. Location at the beach perfect.
Stayed 13 nights in Feb 2023
Response from General Manager on 4 Mar 2023
Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from General Manager on 4 Mar 2023
Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Again, the marrakesh Hua Hin outdoes all the competition with friendly staff and excellent service
Stayed 3 nights in Jan 2023
Response from General Manager on 9 Feb 2023
Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially Game, were extremely freindly and very helpful! And one of the cutest customer service members was the hotel's resident cat. Again, a huge thank you to Game for all his help
Stayed 3 nights in Jan 2023
Response from General Manager on 28 Jan 2023
Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from General Manager on 28 Jan 2023
Dear Steve,Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

10/10 Excellent

Dhriti

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent stay
The rooms very spacious and the hotel is an excellent location. Staff were friendly and went out of their way to meet our needs.
Stayed 9 nights in Nov 2022
Response from General Manager on 11 Dec 2022
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

10/10 Excellent

Yvette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a wedding. The setup was beautful. In general, the staff was very friendly and helpful. The rooms were more than i expected and very clean. The breakfast package/setup was very good and had a variety of food including local dishes. There were also other amenities like a spa, gym,etc. Overall, it was a very nice hotel. I would go again.
Stayed 5 nights in Sep 2022
Response from General Manager on 8 Oct 2022
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

8/10 Good

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rocking the Moroccan vibe
Excellent hotel alittle different to the standard hotel chains mixing in the Moroccan feel! My room was outstanding big whirlpool bath on the balcony. very spacious bedroom. Nice outside area pool and AstroTurf area with bean bags. Nice restaurant food
View from hotel of beach
Hotel pool
Stayed 4 nights in Sep 2022
Response from General Manager on 23 Sept 2022
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

10/10 Excellent

Letticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach, friendly staff
Stayed 3 nights in Aug 2022
Response from General Manager on 7 Sept 2022
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

8/10 Good

Cristina, Melbourne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very much a Moroccan Hotel, hence the name of the resort. All the mirror in the room was a bit much for me, but overall it is a nice resort. The staff is very friendly, which is lovely. The pool area and the overall hotel are nice, but for the costs, I think other hotels would be better.
Stayed 5 nights in Aug 2022
Response from General Manager on 25 Aug 2022
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, I recommend it.
Stayed 3 nights in Dec 2021
Response from General Manager on 15 Dec 2021
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from General Manager on 11 Oct 2021
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from General Manager on 27 Sept 2021
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

6/10 Okay

Ronan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2021
Response from General Manager on 14 Apr 2021
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2017
Response from General manager on 21 July 2020
Thank you very much for taking the time to share with us your feedback. Unfortunately ,we do not hear which part of our service that should be improved. We will appreciate if you could please share more details to gm@marrakeshresortandspa.com . Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from General Manager on 26 Mar 2020
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

10/10 Excellent

Susan

Stayed 5 nights in Mar 2020
Response from General Manager on 6 May 2020
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from General Manager on 11 Mar 2020
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Accommodation and service was great. Too bad they had wedding as the lawn and bar is usually my favorite part 😔 May need to check if they have wedding before you go as it ruins the vibe of place.
Stayed 1 night in Feb 2020
Response from General Manager on 26 Feb 2020
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from General Manager on 12 Feb 2020
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. We will take note on your comments for our further service improvement. Hoping to welcome you again to our hotel in the near future.Yours sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from General Manager on 30 Nov 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

8/10 Good

Pattarajit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique decoration.
Stayed 1 night in Nov 2019
Response from General Manager on 30 Nov 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

8/10 Good

Sino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from General Manager on 9 Nov 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

4/10 Poor

Shawn, Sg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Book a junior suite pool view room but was instead given a room facing trees and daily wake-up noise from construction site. Call to clarify on the booking and receptionist did not bother to check and just reply to ask me to check with expedia and she cannot do anything. Poor service from carrying our own bags at check-in too. Only positive feedback was the staff at the breakfast restaurant and the breakfast buffet.
Stayed 3 nights in Oct 2019
Response from General Manager on 30 Oct 2019
We would like to thank you for your time to share your comments with us and we have to sincerely apologies for the unpleasant experience you had during your stay. We will definitely take your comments to improve our services and standard and be very careful to not let this happen again. Warmest regards, General Manager

10/10 Excellent

Steven

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
การบริการจากพนักงานดีมาก สถานที่บรรยากาศดีมาก การเดินทางถ้ามีรถส่วนตัวสะดวก ไม่ไกลจากสถานที่ช้อปปิ้ง
Stayed 3 nights in Sep 2019

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from General Manager on 8 Aug 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

10/10 Excellent

Man Yung Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from General Manager on 4 July 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

10/10 Excellent

Arisara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice hotel, friendly staff and good location. Over all it was good . Definitely stay here again next time I will going to Hua Hin
Stayed 2 nights in Mar 2019
Response from General Manager on 29 Apr 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from General Manager on 29 Apr 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from General Manager on 13 Apr 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

10/10 Excellent

Farrini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It whole resort truly has a romantic ambience. Not too big and not too crowded.....simply perfect for us.
Stayed 4 nights in Mar 2019
Response from General Manager on 8 Apr 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Have a big big swimming pool and have a sea view.
Stayed 2 nights in Mar 2019
Response from General Manager on 3 Apr 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Have some dirty smell and long time to waiting to check in
Stayed 1 night in Mar 2019
Response from General Manager on 19 Mar 2019
We would like to thank you for your time to share your comments with us and we have to sincerely apologies for the unpleasant experience you had during your stay. We will definitely take your comments to improve our services and standard and be very careful to not let this happen again. Warmest regards, General Manager

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Moroccan experience in Thailand
Hotel was as expected, check in was swift and were quickly shown to our rooms and the nuances of the hotel were explained to us. The hotel was well kept, with a lovely pool and direct access to the beach. (access could do with raking to improve appearance) The linen and pool towels smelt lovely everyday. The jnr suite with jacuzzi that we had was spacious and comfortable with an excellent shower room. Breakfast was plentiful, but a bit of a strange layout with the egg station outside and everything else inside. I would have preferred to be able to eat breakfast al fresco, not enough outside seating in my opinion. I feel the hotel may have missed a trick in not having sun loungers on the beach and it would have been nice if there had been more proactive pool bar service for the sun loungers during the day. Maybe a flag to raise when service was needed. The hotel was further away from the Centre /walking street of Hua Hin than I anticipated but it was easy enough to get a Tuk Tuk or taxi to take you to that area. Overall an enjoyable few days was spent at the Marrakesh hotel, a comfortable and friendly hotel.
Stayed 5 nights in Feb 2019
Response from General Manager on 14 Feb 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Staff was friendly and nice overall. Overall the facility needs an upgrade and restoration as paints in the room and hotel is chipping off
Stayed 1 night in Feb 2019
Response from General Manager on 13 Feb 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from General Manage on 29 Jan 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is amazing ! Good ambiance ! Makes you feel else where.
Stayed 3 nights in Jan 2019
Response from General Manage on 29 Jan 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

10/10 Excellent

Ford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from General Manager on 28 Jan 2019
We would like to thank you for your time to share your comments with us and we have to sincerely apologies for the unpleasant experience you had during your stay. We will definitely take your comments to improve our services and standard and be very careful to not let this happen again. Warmest regards,

8/10 Good

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our initial rooms were noisy and faced the exhaust fans and drive-not garden view. After one night and my complaint, they did move us to pool view rooms which were very nice. Overall pleasant and enjoyable.
Stayed 4 nights in Jan 2019
Response from General Manager on 14 Jan 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from General Manager on 9 Jan 2019
We would like to thank you for your time to share your comments with us and we have to sincerely apologies for the unpleasant experience you had during your stay. We will definitely take your comments to improve our services and standard and be very careful to not let this happen again. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from General Manager on 7 Jan 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel with good space for sit and take some rest
Stayed 2 nights in Dec 2018
Response from General Manager on 3 Jan 2019
Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager