Exterior

Reviews of Super 8 by Wyndham Houston/Brookhollow NW

2 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 177 out of 622 reviews" "
Rating 8 - Good. 189 out of 622 reviews" "
Rating 6 - Okay. 121 out of 622 reviews" "
Rating 4 - Poor. 56 out of 622 reviews" "
Rating 2 - Terrible. 79 out of 622 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mary

Travelled with group
Liked: Property conditions & facilities
They say they offer breakfast, but it consists of coffee, orange or apple juice,and a small protein bar. No choices. No sugar for coffee.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Many thanks for the review with the positive comments and 4-star ratings. We are glad to know that you had a nice stay with us and will surely forward your valuable feedback to our team for breakfast improvements. We assure you the best of our services at all times.

10/10 Excellent

Elieser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful 5-star rating. Glad to see that you feel safe at our property. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Dejone

Stayed 1 night in Feb 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Good

araceli

Stayed 1 night in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
First off the room was dirty when I first went there and second it’s noise at night from everyone who upstairs. Looks really do deceive because it’s nothing like them pictures
Stayed 1 night in Dec 2023
Response from kd on 19 Dec 2023
Dear Guest, We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Veronica

Stayed 1 night in Dec 2023
Response from Sophia CSR on 22 Jan 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

araceli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was kept clean and alao the rooms, but moatbof tje comforters they used did have holes in them, also some hand towels were ready to be thrown away as they were falling apart. The cleaning service came to knock on our door very early like 9 am to see if we wantes the room to be cleaned. We did but we also were lookinh to sleep in a bit. Over all good, would stay again for the price. I think its time they need to upgrade items in room.
Stayed 6 nights in Oct 2023
Response from kd on 6 Nov 2023
Dear Guest, Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like that I waited like 10 min for someone to come and help me in front desk even thou i rang the bell service..
Stayed 1 night in Sep 2023
Response from kd on 30 Sept 2023
Dear Guest, thank you for posting your feedback and for letting us know about your encounters. Please accept our apologies for the issues you faced.

2/10 Terrible

Quonita

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from kd on 18 Sept 2023
Dear Guest, We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

CARLOS, MISSION

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WHEN i RESERVED IT SAID FREE BREAKFAST, BUT THERE WAS NO BREAKFAST
Stayed 1 night in Sep 2023
Response from kd on 5 Sept 2023
Thank you for your review I would like to notified that yes, we do have breakfast it starts from 6:00 am to 9:00 amThank you

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2023
Response from kd on 19 July 2023
Dear Guest, it was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

Juana

Stayed 1 night in Jul 2023
Response from kd on 11 July 2023
Dear Guest, We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from kd on 28 June 2023
Dear Guest, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Poor

Geir

Stayed 17 nights in May 2023
Response from kd on 22 June 2023
Dear Guest, We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in May 2023
Response from kd on 3 June 2023
¡Muchas gracias por tu amable reseña sobre tu estancia en nuestro hotel! Nos complace saber que disfrutaste de tu experiencia con nosotros. Nos esforzamos por brindar un servicio excepcional y garantizar que nuestros huéspedes se sientan cómodos y bien atendidos. Esperamos poder recibirte nuevamente en el futuro. ¡Te deseamos lo mejor en tus futuros viajes!

4/10 Poor

William

Stayed 1 night in May 2023
Response from kd on 8 June 2023
Dear Guest, Appreciate your rating. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Syng Sug

Stayed 4 nights in Apr 2023
Response from kd on 10 May 2023
Dear Guest, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Jamie, San antonio

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean enough for my two night stay.. my disappointment comes with the fact that online it stated cribs can be provided but that's not true per the manager onsite. Also the breakfast was literally a granola bar and coffee. Really unexpected and disappointing.
Stayed 2 nights in Apr 2023
Response from Sophia CSR on 11 Apr 2023
Hi Jamie,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Richard

Stayed 4 nights in Mar 2023
Response from Sophia CSR on 3 Apr 2023
Hi Richard,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Mithil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sophia CSR on 2 Apr 2023
Hi Mithil,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Maria

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not what I expected
This hotel is NOT AT ALL what is advertised. The room was old. The tv was stuck on one channel only, the remote did not work and the volume was stuck on loud. I asked for a replacement remote and that one did not work either. The free breakfast consisted of a breakfast bar and crappy coffee, and juice. The area was shady and not at all safe. First and last time to stay here.
Stayed 3 nights in Feb 2023
Response from Sophia CSR on 3 Mar 2023
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okay

Pravin

Stayed 2 nights in Feb 2023
Response from Sophia CSR on 25 Feb 2023
Hi Pravin,Our team appreciates your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Good

Kenya

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sophia CSR on 6 Mar 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Aleksandr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place overall. Very helpful and responsible stuff (manager helped me with jumpstarter for my car) . But part of the stuff can’t speak English.
Stayed 3 nights in Feb 2023
Response from Sophia CSR on 8 Feb 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2023
Response from Sophia CSR on 8 Mar 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

ALBA

Response from Sophia CSR on 8 Mar 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Anabelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The towels smelled bad, the AC did not work so it was so hot, the staff would not give us new towels until we return the ones we had.
Response from Sophia CSR on 14 Jan 2023
Hi Anabelle,I regret to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

norma

Response from Sophia CSR on 8 Mar 2023
Dear Guest,Our team is sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Jeff

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
bed spread was torn. knobs missing on dressers no wake up call. no breakfast just a granola bar. false advertisement.
Stayed 1 night in Nov 2022
Response from Sophia CSR on 28 Nov 2022
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Ernie

Stayed 1 night in Nov 2022
Response from Sophia CSR on 29 Nov 2022
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Deepanjan, parlin

Disliked: Cleanliness, amenities, property conditions & facilities
The property is fine. No breakfast was provided. Only some bars and juice and coffee not even the basic bread and butter.
Stayed 1 night in Nov 2022
Response from Sophia CSR on 17 Nov 2022
Hi Deepanjan,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Dan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Homeless no vanity lamps no internet. Holes in furniture. Overwhelming disinfectant smell.
Stayed 1 night in Nov 2022
Response from Sophia CSR on 9 Nov 2022
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast and its promote as free breakfast. Dirty room and towels. Not enough parking. Dont stay here.
Stayed 1 night in Oct 2022
Response from Sophia CSR on 22 Oct 2022
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

6/10 Okay

Teresa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Okay ✅
Okay place to stay but need more then 1 washer and dryer. Breakfast was not included and I booked with hotels.com and was supposed to get a free gift and did not receive it. Feel the company and website need to know what is going on.
Stayed 5 nights in Oct 2022
Response from Sophia CSR on 19 Oct 2022
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

LaTonya

Stayed 2 nights in Oct 2022

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities
Outside of the water being turned off for hours and then there was no hot water... It was a good stay
Stayed 2 nights in Oct 2022
Response from Sophia CSR on 10 Oct 2022
Hi Edward,Thank you for your positive comments and for staying with us. However, we apologize for the inconvenience you faced regarding hot water. We will surely forward your valuable feedback to our team for improvements. If you have any further feedback or suggestions regarding your stay, please write to us. We assure you the best of our services at all times.

6/10 Okay

Cesar

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Jose

Stayed 1 night in Sep 2022

10/10 Excellent

Courtland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing atmosphere
Stayed 4 nights in Sep 2022
Response from Sophia CSR on 23 Sept 2022
Dear Guest,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 Excellent

Kacy

Stayed 2 nights in Sep 2022
Response from Sophia CSR on 15 Sept 2022
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

tara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. The air conditioner blew out warm air and was all broken. The floors don't look they have been vacuumed in weeks. There were several bugs in the bathroom that had to be killed. My daughter laid on the bed for 30 minutes and had a horrible raised rash on her legs. Checked out after being there less than two hours. The guy at the front desk said that as my daughter laid on the bed he would not refund my money.Worst experience ever. Don't ever stay here.
Stayed 2 nights in Sep 2022
Response from Sophia CSR on 14 Sept 2022
Hi Tara,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us. They are investigating your issue for prompt action. If you have any further queries, please call at our property.

2/10 Terrible

Willie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Ector

Liked: Cleanliness
Stayed 1 night in Sep 2022

6/10 Okay

Leila

Travelled with group
Disliked: Staff & service
We had to wait for clean towels to bath with
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 27 Aug 2022
Dear Guest,Thank you for taking the time to share your feedback with us! We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Juan F

Stayed 1 night in Jul 2022

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos el personal son amables
Stayed 3 nights in Aug 2022
Response from Sophia CSR on 9 Aug 2022
Dear Guest, It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Super 8
I had a great stay at the Super 8. The staff were helpful & the room I stayed in was clean and well maintained.
Stayed 5 nights in Jul 2022
Response from Sophia CSR on 3 Aug 2022
Hello Josh, Appreciate your rating and review. Receiving an astonishing 10-star rating and review is a real victory for our hotel. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

6/10 Okay

Jeffrey

Liked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay for the weekend. Have no complaints. Rooms were clean, no bugs, loved the trash cans outside of the rooms so we could help dump our own trash.
Stayed 2 nights in Jul 2022
Response from Sophia CSR on 2 Aug 2022
Dear Guest, We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!