Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews of Hyatt Regency Houston/Galleria

4 out of 5
Hyatt Regency Houston/Galleria
2626 Sage Road, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 795 out of 1419 reviews" "
Rating 8 - Good. 328 out of 1419 reviews" "
Rating 6 - Okay. 129 out of 1419 reviews" "
Rating 4 - Poor. 88 out of 1419 reviews" "
Rating 2 - Terrible. 79 out of 1419 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great room, nice staff. Definitely recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Svetlana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Andy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Apr 2024
Andy, thank you for choosing to stay with us at Hyatt Regency Houston/Galleria. It's wonderful to see that you had a great experience. We strive to create exceptional stays for our guests, and we are thrilled you enjoyed your time with us. We look forward to hosting you again in the near future.

6/10 Okay

Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So, it’s a great place, except for the day there’s were no loungers at the pool, called the front desk asked Trevor, nobody came to fix it, I was lying on cement, I didn’t book a camping site, apparently there was a function there later in the evening no word whatsoever that this was happening, and if it was later in the evening not sure why loungers were taken away at noon?!! With no communication whatsoever, I paid a good price for this hotel, didn’t think I’d end up lying on a cement floor, not impressed at all………..
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Louise, it's regrettable to hear that your experience at the pool didn't meet your expectations. Clear communication and prompt assistance from our colleagues is imperative and we apologize if this was not your experience. We also understand the importance of comfortable loungers for a relaxing time by the pool. Your feedback is valuable and will definitely be considered for future improvements. Thank you for choosing our hotel and we hope to better serve you in the future.

10/10 Excellent

Sarvotham R, Fort Mill

Liked: Property conditions & facilities
Excellent place to stay with the family
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Sarvotham, thank you for sharing your experience. We're delighted that you found the Hyatt Regency Houston/Galleria to be an excellent place for your family's stay. We can't wait to welcome you and your family back in the future.

6/10 Okay

MAJID

Business traveller
Disliked: Amenities
Lot of noise. No person at the front desk at the time of check out in the morning. The bed was very uncomfortable
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Majid, we understand you encountered some disturbances and checkout difficulties during your stay. Your comfort is our priority and we regret that this was not fully met. Regarding your concern about the bed comfort, we have noted this for our internal review. We aim to make every guest's stay smooth and satisfying, and we hope to have another chance to show you a better experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great! It was also my wife’s birthday and the hotel associate during check in made sure we had cake and champagne free of charge. The only issue was no options for free parking so you basically had to valet. Other than that great stay, clean hotel, and friendly staff.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
David, we're thrilled to hear that you had a memorable stay at Hyatt Regency Houston/Galleria, especially during such an important occasion as your wife's birthday. It's wonderful that our team members could do their part to make it more special with free cake and champagne. We take note of your comment regarding parking, as we're always looking to improve the experiences of our guests. Thank you for recognizing our clean premises and amiable team members. We look forward to welcoming you back.

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, comfortable rooms, great food and staff kindness!
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Yvonne, it's wonderful to hear you valued the prime location, cozy accommodations, delicious cuisine, and the cordiality of our team members at Hyatt Regency Houston/Galleria. We appreciate your kind words and hope to welcome you back in the future!

10/10 Excellent

Thomas

Travelled with partner
The service provided by Chyna at the front was Outstanding. Chyna went above and beyond expectations. My wife and I will only stay at the Hyatt Regency when we come to Houston. Chyna needs to be the front desk Manager. Thank you Chyna for making our anniversary special
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thomas, thank you for your glowing review of the Hyatt Regency Houston/Galleria. We greatly appreciate your recognition of Chyna's exceptional service. It's gratifying to hear how much you enjoyed your stay with us, and that Chyna made your anniversary even more special. We highly value your loyalty and look forward to making your future stays just as memorable.

10/10 Excellent

Chanel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was outstanding. The overall quality of my stay was fantastic!
Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Chanel, it's wonderful to hear that you had a fantastic stay at the Hyatt Regency Houston/Galleria. Our team members strive to provide an outstanding service, and we're thrilled that we met your expectations. We can't wait to welcome you back in the future!

10/10 Excellent

Derrick

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
Thank you for the great rating, Derrick!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Regency Houston/Galleria! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

TaylorMarie

Travelled with group
Liked: Amenities, property conditions & facilities
This property was beautiful . The staff were so friendly, I couldn’t be more pleased.
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
TaylorMarie, it's truly wonderful to learn that you found the Hyatt Regency Houston/Galleria to be a beautiful property. It's always a pleasure to hear that our team members contributed to a pleasing experience for our guests. We eagerly look forward to your next visit!

8/10 Good

Marisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Thank you for sharing your thoughts with us, Marisa!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Regency Houston/Galleria. Thank you and have a lovely day!

10/10 Excellent

Ariel

Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Apr 2024
Ariel, your 5-star rating of Hyatt Regency Houston/Galleria is greatly appreciated. While not much was mentioned in terms of your stay, we hope that our commitment to providing exceptional service was evident. We certainly hope to welcome you back sometime in the future. Thank you for choosing Hyatt Regency Houston/Galleria.

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Patricia, thank you for your high rating of the Hyatt Regency Houston/Galleria. We're thrilled to know we met your expectations and look forward to welcoming you back for another great experience.

10/10 Excellent

Gabriel Pereda

Liked: Property conditions & facilities
Clean and environment
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Gabriel Pereda, we sincerely appreciate your stellar review relating to your stay at the Hyatt Regency Houston/Galleria. Our dedication to maintaining a neat and pleasant atmosphere is key to the high-quality service we strive to provide. We can't wait to welcome you back in the future.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very helpful and friendly staff, with a swanky lounge and amazing coffee shop in the lobby
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Megan, we're delighted to read that you enjoyed your stay at the Hyatt Regency Houston/Galleria. It's wonderful to know you appreciated our friendly team members, the stylish atmosphere of our lounge, and the exceptional coffee from our lobby's cafe. Thank you for your positive feedback and we hope to see you again soon.

10/10 Excellent

Arianna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Arianna, it's wonderful to hear that your stay at Hyatt Regency Houston/Galleria was exceptional! We appreciate your high rating and look forward to welcoming you back for another splendid stay in the future. Safe travels!

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Thanks for the amazing rating, Kathryn!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Regency Houston/Galleria!

8/10 Good

Mauricio, Addison

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Mauricio, it's great to see that you had a pleasant experience at Hyatt Regency Houston/Galleria. We strive to offer a memorable stay for our guests, and your rating reflects that. Our team appreciates your feedback and we're excited to welcome you back next time.

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in and great stay
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Kristina, it's fantastic to hear you enjoyed a smooth check-in process and a great stay at Hyatt Regency Houston/Galleria. We aim to make every guest's experience as seamless as yours. Thank you for choosing us, and we hope to welcome you back in the near future.

10/10 Excellent

Kristina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Kristina, thank you for choosing Hyatt Regency Houston/Galleria and for the superb rating on Expedia. We're delighted to know you had a wonderful stay. Our team is committed to delivering an exceptional experience, and it's uplifting to hear we succeeded. We look forward to your next visit.

6/10 Okay

Abdolreza

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I think the customer service can even become better.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Abdolreza, your feedback regarding customer service is greatly appreciated. Improving the quality of our service is a continuous process and comments like yours aid that progress. Rest assured, we will make efforts to ensure a more pleasant experience during your next stay. Thank you for choosing our hotel and we look forward to welcoming you back.

4/10 Poor

Mildred

Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Mildred, we acknowledge your rating and are disappointed to hear about your experience. Given an opportunity, we'd strive to make your next stay more pleasant and closer to your expectations. We appreciate your feedback.

10/10 Excellent

Yolanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The whole process was smooth from start to finish.
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Yolanda, it's wonderful to hear that your experience at Hyatt Regency Houston/Galleria was seamless from start to end. We're delighted to have met your expectations and we look forward to welcoming you back in the near future!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Thanks for the perfect rating, Michael!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Regency Houston/Galleria.Have a wonderful day!

8/10 Good

Janelle C.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was in a great location, I liked being close to the mall. My room was clean, and the maids came to check on us all the time.
Stayed 4 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Janelle, thank you for sharing your positive review. It's delightful to hear that Hyatt Regency Houston/Galleria's excellent location and cleanliness met your needs. We're glad you appreciated our dedicated team members who ensured your room remained top-notch during your stay. We hope to host you again soon and aim to offer continued enjoyable experiences.

10/10 Excellent

David

Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
David, it's terrific to hear that you had a wonderful experience at the Hyatt Regency Houston/Galleria. We thank you for choosing our hotel and appreciate your support. We're looking forward to your next stay with us.

10/10 Excellent

Kathryn, Houston

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Finesse at the front desk was friendly, helpful, and she remembered our names over our stay.
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Kathryn, it's splendid to hear that you received warm and personalized service at the Hyatt Regency Houston/Galleria. It's our aim to make every guest feel cherished, and we're pleased to know our front desk colleague contributed to your experience positively. We look forward to your next stay with us.

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The bed sheets was not changed.
Stayed 2 nights in Dec 2023
Response from Customer Service on 1 Mar 2024
Carol, it's unfortunate to hear about your concern with the cleanliness of the bed linens. Please rest assured that the Hyatt Regency Houston/Galleria is committed to the highest standards of cleanliness. Your comments will be passed onto our housekeeping team for review and enhancement of their services. We hope you will reconsider and grant us another opportunity to serve you in the future.

2/10 Terrible

Halie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Halie, it seems your stay did not meet your expectations, and for that, we express our regret. We are committed to providing our guests with quality experiences and your insights would help us improve in areas we might have overlooked. Thank you for staying with us. We look forward to having another chance to better serve you next time. Safe travels.

10/10 Excellent

yevette

Excellent place to stay anytime come to Texas again
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Yevette, thank you for your wonderful feedback. It's fantastic to hear that Hyatt Regency Houston/Galleria was an excellent choice for your Texas stay. We can't wait to welcome you back during your future travels.

2/10 Terrible

James

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Thank you for sharing your feedback, James.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Kris

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Kris, it's wonderful to see your five-star rating! We are glad that your stay at Hyatt Regency Houston/Galleria met your expectations. We appreciate you choosing us for your travel needs and look forward to welcoming you back in the near future.

10/10 Excellent

Rene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Rene, thanks for your high rating! We are thrilled to know that your stay at the Hyatt Regency Houston/Galleria was enjoyable. Looking forward to greeting you back soon!

10/10 Excellent

lena

Travelled with family
Staying in hotel was nice with good convenient room. Bathroom was perfect with nice shower. We had refrigerator and coffee machine. Tv was big and table with two chairs were located in the center of the room. We liked our room and hotel as well. Thanks to all people who work there
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Lena, your positive experiences at the Hyatt Regency Houston/Galleria are wonderful to read about! We're delighted you found the room, including the bathroom facilities, to be up to your liking. It's our great pleasure to ensure our rooms are equipped with all the necessary amenities for a comforting stay. Thank you for acknowledging our dedicated colleagues. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

fadi

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Fadi, it's wonderful to know you had an impressive stay at the Hyatt Regency Houston/Galleria. Thank you for leaving a rating. We're eager to welcome you back for another stellar experience.

10/10 Excellent

Aliakia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Aliakia, thank you for your succinct yet positive review. It's fantastic to hear that you enjoyed your stay at the Hyatt Regency Houston/Galleria. We hope you'll choose to stay with us again in the future.

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator had a smell Parking lot / Lobby entrance was always busy Asked staff for a spoon 4 times and didn’t get it
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Michael, we understand you had concerns about an odor in the elevator and the activity in the parking lot/lobby area. We regret any discomfort these might have caused. We're also sorry for any miscommunication about your request for a kitchen utensil. Your feedback helps us identify areas for improvement and we are grateful for your understanding.

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Amanda, thank you for choosing Hyatt Regency Houston/Galleria. It's wonderful to learn that your experience was top-notch. We look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Lindsay, Little Elm

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for business. Have been here before and will book again in the future
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Lindsay, thank you for choosing Hyatt Regency Houston/Galleria for your business stays. We appreciate your continued trust and loyalty. More so, we're pleased to know you've enjoyed your previous visits and are delighted that you plan to return. Until your next stay, take care.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in The Galleria area. Professional and nice staff all over the place. Parking not a problem.
Stayed 4 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Mario, it's a delight to know you valued your stay at Hyatt Regency Houston/Galleria. We appreciate your compliments towards our highly professional and cordial team members, as well as the convenience of our parking. It's wonderful to serve you, and we hope to do so again.

8/10 Good

Charlaisa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on 11 Feb 2024
Thank you for the 4-star rating, Charlaisa!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Regency Houston/Galleria. Thank you again for sharing!

10/10 Excellent

Olga, Brownsville

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the 5 out of 5 rating, Olga!We're thrilled to see how much you enjoyed staying at Hyatt Regency Houston/Galleria. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Jun, Demarest

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room size is well affordable. Bedding is nice.
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Jun, thank you for the lovely feedback. We're pleased to know you enjoyed the comfortable room size and bedding at Hyatt Regency Houston/Galleria. Your satisfaction is our priority. It's wonderful to know that we were able to provide an experience that met your expectations and we sincerely hope to welcome you back in the future.

10/10 Excellent

Cashmere

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the greeter to the valets was phenomenal. Bar was busy but very attentive & services were amazing. Never knew what celebrities will pop up on you! We saw 2 at the bar literally sat next to us. Location was beautiful. Close (walk) to galleria (mall) & Waterwall Park. Beautiful attraction. Our stay was AMAZING!!!!
Stayed 3 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Cashmere, it's wonderful to hear about your outstanding experience at Hyatt Regency Houston/Galleria! We're thrilled that our welcoming team members, attentive bar ambiance, and star-studded encounters added a touch of sparkle to your visit. Our proximity to the Galleria and Waterwall Park is certainly one of the perks enjoyed by our guests. We're delighted your stay was nothing short of amazing, and we certainly look forward to providing you with another memorable experience in the future!

10/10 Excellent

Arafat

Liked: Cleanliness, property conditions & facilities
Highly recommend
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for the perfect rating, Arafat!We are very pleased to hear that you had a wonderful stay at Hyatt Regency Houston/Galleria. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

2/10 Terrible

Philip

Disliked: Cleanliness, room comfort
Terrible service.
Stayed 3 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
Philip, it's disappointing to see that your stay didn't meet your expectations. We'd highly value an opportunity to hear more about your experience, as your feedback is crucial for our enhancement efforts. We hope for a chance to provide you a better experience in the future.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The people at the property were amazing! The bar staff never stopped hustling with a huge crowd for the National championship game and they never stopped. They were pleasant, hard working and so were those in the restaurant. The hostess was a doll! Thanks for making our stay so enjoyable!
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Linda, it brings us immense joy at Hyatt Regency Houston/Galleria to know that our hardworking team made your stay enjoyable, particularly during the busy National Championship game. We're glad you found our servers at the bar and restaurant, as well as our delightful hostess, to be the highlight of your visit. Thank you for sharing your fulfilling experience with us. We eagerly anticipate welcoming you back for more memorable stays!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel had everything I wanted: coffee bar, cocktail bar, gym, nice size rooms, and convenient location. The Galleria was directly across the street! I also thought the staff was friendly, helpful, and very pleasant.
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Patricia, it's wonderful to hear that the Hyatt Regency Houston/Galleria met all your expectations with our varied amenities like the coffee bar, cocktail bar, gym, and well-appointed rooms. Your comments about our colleagues' friendliness and helpfulness resonate with our commitment to superior service. We absolutely agree about the convenience of our location right opposite the Galleria. We appreciate your feedback and look forward to your return visit.