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Reviews of Hotel Vesper, Houston, a Tribute Portfolio Hotel

3.5 out of 5
Hotel Vesper, Houston, a Tribute Portfolio Hotel
5160 Hidalgo St, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 999 reviews" "
Rating 8 - Good. 291 out of 999 reviews" "
Rating 6 - Okay. 84 out of 999 reviews" "
Rating 4 - Poor. 40 out of 999 reviews" "
Rating 2 - Terrible. 16 out of 999 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this hidden gem because it was one of the last hotels that had double beds. I didn’t know what to expect, but I was extremely pleased. It smelled amazing when we walked through the doors. The decor from the lobby to the halls to the room itself was super cute. The staff was friendly and very helpful. I loved that the complementary breakfast ended at 10:30 which was typically later than other hotels I’ve stayed in. The security charge of $15 was unexpected, but the front desk informed us that there was a security guard who watched the vehicles overnight. I appreciated that. We had a great experience and will definitely be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Trisha, riverside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, perfect location!
Stayed 4 nights in Feb 2024
Response from Angel G. on 8 Mar 2024
Thank you for sharing your great feedback. Love to you see you again on your next visit.

10/10 Excellent

Ratee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angel G. on 5 Mar 2024
Thank you for staying with us. See you on your next visit.

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Angel G on 27 Feb 2024
Thank you for staying with us. We appreciate your great comment. Hope to see you on your next visit.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a night for my mothers birthday and she was blown away by the comfort and cleanliness of the hotel itself. The happy hour and bar had an amazing ambiance and great wine selections. The decor rounded out our experience as a positive and enjoyable weekend
Stayed 1 night in Feb 2024
Response from Angel G on 9 Feb 2024
Thank you for staying at Hotel Vesper Houston. We see you next time.

10/10 Excellent

Jensen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sylvester Bowden - General Manager on 12 Jan 2024
Greetings and thank you for making time to share your most recent experience here at Hotel Vesper Houston. For sure, I will share your feedback with our staff members.

10/10 Excellent

Henry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sylvester Bowden - General Manager on 12 Jan 2024
Greetings Henry! Thank you for making time to share your most recent experience with us here at Hotel Vesper Houston. For sure, I will share your feedback with our staff members.

4/10 Poor

Max

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
hot rooms
Now that they have change from Indigo to Vesper, AC units do not keep rooms cool. AC stopped working again during stay.
Stayed 2 nights in Dec 2023
Response from Angel G on 27 Feb 2024
We apologize for the AC issue. We will address the issue with the appropriate department.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT CONNECTED TO MALL
Well, I should’ve looked more into the property as it is next door to the mall but is NOT connected to the mall. You have to walk through the parking lot which is like a wide alley way then you come out through Nordstrom. Honestly when sun sets I didn’t feel safe walking in the dark so I still had to drive to the mall & pay for parking. So that whole idea ruined the location, I would’ve stayed at the Westin where I usually stay at but bigger rooms weren’t available. Also I booked for 2 queen beds & in all honesty they felt like a FULL size bed which is smaller than a queen. I even joked to my husband that I had a measuring tape in the car that I was curious if it was even a queen but didn’t do so. LOL. The website states FREE PARKING on site but the receptionist said it’s $15/night but then I asked do I need a sticker/pass/give a make&model & they stated they don’t use them so not sure what was the point of charging for parking if no indication you paid for parking & what vehicle is paid for or not. Honestly the Employees are the reason I’m not giving a bad star review bc all the employees were super sweet & friendly. But in all honesty I didn’t feel safe, and it all felt shady. But we were far from home & this was what we had to work with for a couple of days.
Stayed 2 nights in Dec 2023

10/10 Excellent

Laray

Stayed 4 nights in Dec 2023
Response from Angel G on 27 Feb 2024
Thank you for staying with us. Hope to see you on your next visit.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic design with attention to detail... nicely done. Very comfortable beds. Excellent stay.
Stayed 1 night in Dec 2023

8/10 Good

Glenda

Stayed 2 nights in Nov 2023
Response from Hotel Vesper on 4 Dec 2023
We appreciate you taking the time to post your review and thank you for choosing the Hotel Vesper while in Houston. If your travel plans bring you back to our area, we hope you will consider us for your lodging needs.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Vesper on 4 Dec 2023
We appreciate you taking the time to post your review and thank you for choosing the Hotel Vesper while in Houston. If your travel plans bring you back to our area, we hope you will consider us for your lodging needs.

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Place was very clean and friendly.
Stayed 1 night in Oct 2023
Response from Hotel Vesper on 4 Dec 2023
We appreciate you taking the time to post your review and thank you for choosing the Hotel Vesper while in Houston. If your travel plans bring you back to our area, we hope you will consider us for your lodging needs.

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, room comfort
Great hotel and staff
Quality experience
Stayed 1 night in Oct 2023
Response from Angel G. on 22 Nov 2023
Thank you for giving us a 10 out of 10 score! See you on your next visit.

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
The tucked in location appealed to my preference of being off the beat and path. The restaurant located inside of the hotel had some great but different options. Would stay again if I were in the area.
Stayed 4 nights in Oct 2023
Response from Angel G. on 22 Nov 2023
We are thrilled you had a great stay with us. Hope to see you soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Angel G on 24 Oct 2023
Thank you for giving us a 10 out of 10 Score. We are thrilled you had a great stay with us. Hope to see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness
Just ok
I wanted to love this boutique hotel but it was just ok. Still under construction. Our a/c unit wasn’t cooling our room so they came and took the decorative cover off and just set it to the side. Toilet handle kept coming off. Maybe our room is still on the to do list. Staff was helpful and friendly. Room and lobby was clean. Probably would stay in another hotel next time just to have some free coffee and other amenities.
Stayed 3 nights in Oct 2023
Response from Angel G on 24 Oct 2023
Thank you for our feedback. We will address them to the appropriate department.

10/10 Excellent

Lee

Great location. Very smart rooms
Stayed 3 nights in Oct 2023
Response from Angel G on 5 Nov 2023
Thank your for your great feedback. We are excited you are able to enjoy the room. Hope to see you on your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness
Strange interiors
This hotel has some of the strangest and most unattractive interiors I have ever seen. This is a shame because the hotel seems fairly new. The ice machine on our floor didn't work. The waitress at the coffee shop was very nice.
Stayed 1 night in Oct 2023
Response from Angel G on 14 Oct 2023
We apologized for the ice machine issue. We will advised the appropriate department. Thank you for staying with us!

10/10 Excellent

Diana

Stayed 1 night in Oct 2023
Response from Angel G on 5 Nov 2023
Thank you for staying with us. Hope to see you on your next visit!

2/10 Terrible

Andrew

Business traveller
They canceled my reservation, but very helpful woman at front desk “J” did get me in. The fire alarm went off at 10:00 for no reason. The power kept flickering, which of course shut off the tv and the Wi-Fi. Then after checkout and having breakfast I asked where the downstairs bathroom is? Oh there is none, it’s under renovation. Awesome.
Stayed 1 night in Oct 2023
Response from Angel G on 14 Oct 2023
We apologized for the issues you experienced during your stay.

2/10 Terrible

Terri

Stayed 1 night in Sep 2023
Response from Angel G on 26 Sept 2023
Thank you for staying at Hotel Indigo at the Galleria.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Room comfort
The hotel is in a great location and the rooms are beautiful. They are remodeling, so it’s not in the best condition at the moment. You have to walk around the side door to enter and they were painting when we arrived. The paint smell was pretty strong and we had to step around the workers to get to the elevator. The hotel will be beautiful when they done.
Stayed 1 night in Sep 2023
Response from Angel G on 26 Sept 2023
Thank you for giving us a 10 out of 10 score. We are excited with the renovation being completed soon. Hope to see you on your next visit!

10/10 Excellent

Howard

Liked: Cleanliness, property conditions & facilities
Great hotel and very close to great food and shopping.
Stayed 2 nights in Sep 2023
Response from Angel G on 22 Sept 2023
Thank you for staying with us. We are excited you had a great stay. Hope to see you soon!

8/10 Good

Patricia A

Travelled with family
Nice small older boutique hotel near the Galleria in Houston. It is currently under construction so the dining facilities are not so great.
Stayed 2 nights in Sep 2023
Response from Angel G on 22 Sept 2023
Thank you for staying with us. Hope to see you soon!

10/10 Excellent

Rustin

Liked: Cleanliness, room comfort
Great new updates to property!
Property is currently being renovated and the changes look incredible. Everything in the room is totally new. Everything still smells brand new too. This property is going to be amazing when completely finished. Bed was super comfortable and the bathroom was very nice
Stayed 1 night in Sep 2023
Response from Angel G on 13 Sept 2023
Thank you for giving us a 10 out of 10! We are excited you had a great stay and love the new design. See you on your next visit.

4/10 Poor

Sean

Disliked: Amenities
Property was going under construction and drilling from 9-4. Restaurant was limit Ed and fitness center shut down wish I knew this before booking.
Stayed 1 night in Aug 2023
Response from Angel G on 28 Aug 2023
We apologize for the inconvenience caused. We have posted the renovation information under Hotel Policies section Renovation and Closures on the Expedia website.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, room comfort
Would recommend
Was good
Stayed 1 night in Aug 2023
Response from Angel G on 28 Aug 2023
Thank you for staying at Hotel Indigo at the Galleria. Hope to see you on your next visit.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Angel G on 1 Aug 2023
Thank you for staying at the Hotel Indigo At The Galleria. See you on your next visit

10/10 Excellent

Matthew

Stayed 1 night in Jul 2023
Response from Angel G on 16 July 2023
Thank you for staying at Hotel Indigo At the Galleria. We are excited you had a great stay with us. Hope to see you on your next visit.

10/10 Excellent

Sharon

Stayed 1 night in Jul 2023
Response from Angel G on 1 Aug 2023
Thank you for staying at the Hotel Indigo At The Galleria. We are thrilled you had a great time. See you on your next visit

10/10 Excellent

Caroline

Stayed 1 night in Jul 2023
Response from Angel G on 25 July 2023
Thank you for staying with us at Hotel Indigo at the Galleria. See you on your next visit.

8/10 Good

Houda, alexandria

Travelled with partner
Liked: Cleanliness
I know this property well & have stayed many times in the past. It’s being remodeled & it needs it but I’ll hold off staying until it’s finished.
Stayed 2 nights in Jun 2023
Response from Angel G on 5 July 2023
Thank you for your feedback and we will share this with the appropriate department.

6/10 Okay

LARRY

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Bathroom broke twice in 12 hours. Big rooms but very shabby. Would not recommend.
Stayed 1 night in Jun 2023
Response from Angel G on 30 June 2023
Thank you for your feedback. We apologize for the issue and will address it with the appropriate department.

10/10 Excellent

Travis

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Angel G on 25 June 2023
Thank you for giving us a 10 out 10 score. We are thrilled you had a great stay with us. see you on your next visit.

10/10 Excellent

William Keith

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Angel G on 25 June 2023
Thank you for staying at Hotel Indigo At The Galleria. See you on your next visit.

2/10 Terrible

Beatriz

Disliked: Cleanliness, amenities, property conditions & facilities
Loud air conditioning
Stayed 1 night in Jun 2023
Response from Angel G on 17 June 2023
We apologized for the AC issue. We will addressed the issue to the appropriate department.

10/10 Excellent

Roderick

Stayed 4 nights in Jun 2023
Response from Angel G on 16 June 2023
Thank you for giving us a 10 out of 10 score! See you on your next visit.

8/10 Good

Kimberly

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023
Response from Angel G on 25 June 2023
Thank you for staying at the Hotel Indigo At The Galleria. See you on the next trip!

4/10 Poor

Jacob

Travelled with group
Disliked: Room comfort
Make sure you ask about the construction details
The hotel room was fine but with all of the issues with the fire alarms, housekeeping not coming twice during the four days we were there and then demanding to let maintenance in to change a thermostat that was working fine made the stay much harder to enjoy.
Stayed 4 nights in Jun 2023
Response from Angel G on 9 June 2023
Thank you for your honest feedback. We apologize for all the issues you experienced; we will share these with the appropriate department.

4/10 Poor

norberto

Stayed 1 night in May 2023
Response from Angel G on 17 May 2023
Thank you for staying at Hotel Indigo At The Galleria. Hope to see you soon.

6/10 Okay

Prenita

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Angel G on 5 June 2023
Thank you for staying at Hotel Indigo at The Galleria. Hope to see you on your next visit.

6/10 Okay

Melike

Travelled with family
Liked: Cleanliness, amenities
The best thing about this hotel was the free parking. Also, there was a security guard watching the parking lot. There was a construction in the fifth and six floor which started at 8 AM in the morning and could be heard from second floor where our room was basically after 8 AM it is impossible to sleep even on a Saturday.
Stayed 1 night in May 2023
Response from Angel G on 17 May 2023
We apologize for the noise issue. Our Hotel is under a renovation until November 2023. This information is on our Hotel website under Hotel Policy.

8/10 Good

walfredo

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Angel G on 13 May 2023
Thank you for staying at Hotel Indigo At The Galleria. Hope to see you on your next visit!

8/10 Good

Serpil

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Angel G on 13 May 2023
Thank you for staying at Hotel Indigo at The Galleria. Hope to see you soon!

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, amenities
Clean, but not as well appointed as i expected. Materials and interior feel 2nd rate. All in all a fine place to stay, but just feeling a bit disappointed.
Stayed 1 night in May 2023
Response from Angel G on 11 May 2023
Thank you for your honest feedback. We will address it with the appropriate department.

10/10 Excellent

Martin, Cinco Saltos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Realmente me gusto todo de este hotel, la limpieza, la atención del personal, la ubicación, la seguridad, las habitaciones. Todo todo. Recomendable 100 porciento.
Stayed 5 nights in Apr 2023
Response from Angel G on 11 May 2023
Thank you for giving us a 5 out of 5 score. We are thrilled you had an amazing stay with us. Hope to see you soon!

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, room comfort
Lack of bare necessities in the room
Only one very small soap bar for the bathroom sink AND shower for a double room. I was shocked ( how much does a two inch bar of soap cost?).
Stayed 1 night in May 2023
Response from Angel G on 11 May 2023
Thank you for your honest feedback. We apologize for the inconvenience caused and will address this issue with the appropriate department.

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel Indigo at the Galleria was wonderful! I have 4 great points: 1. Free parking and a well lit lot. 2. Great staff. Everyone from the front desk to the people in the cafe/bar were knowledgeable, friendly and professional. 3. Very clean and quiet rooms. I am very picky and have a lot of trouble sleeping, everything was very clean and I literally could not hear a thing anywhere. 4. Great bed! I have a very bad back and this was literally the best hotel bed I have ever slept on! Pillow top and supportive, I slept so great I had trouble getting out of bed in the morning. That has never happened in a hotel before. Ever. I will absolutely stay at a Hotel Indigo again!!
Stayed 1 night in Apr 2023
Response from Angel G on 5 May 2023
Dear Andrea,Amazing comments! We are so happy you had a great stay with us. We will share this to our staff.