Reception

Reviews of Doubletree by Hilton Houston Hobby Airport

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 916 reviews" "
Rating 8 - Good. 258 out of 916 reviews" "
Rating 6 - Okay. 88 out of 916 reviews" "
Rating 4 - Poor. 38 out of 916 reviews" "
Rating 2 - Terrible. 32 out of 916 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Huan

Travelled with family, Travelled with family and small children
Good
Stayed 2 nights in Apr 2024
Response from Chris Pool, General Manager on 17 Apr 2024
Thank you, Huan!

10/10 Excellent

JaTima

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Chris Pool, General Manager on 19 Mar 2024
Thank you, JaTima!

10/10 Excellent

BEVERLY, MAGEE

Liked: Cleanliness, staff & service, property conditions & facilities
We had to stay overnight in Houston due to flight delays and missed connecting flight. We could not get our luggage from Southwest and we had nothing but the clothes on our backs and purses. The staff went above and beyond to make sure we were comfortable and had everything we needed. The hotel and staff were just what we needed after such a horrid day.
Stayed 1 night in Mar 2024
Response from Chris Pool, General Manager on 19 Mar 2024
Hi, Beverly! Thank you so much for taking the time to rate and review your stay with us. I can't wait to share your kind words with my team. We try very hard to make our guests feel human again after a tough day of travel. Please come back soon!

10/10 Excellent

Douglas

Travelled with partner, Travelled with group
Liked: Amenities
Very nice and comfortable!
Stayed 1 night in Mar 2024
Response from Chris Pool, General Manager on 13 Mar 2024
Thank you so much, Douglas! Come back and visit soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and close to airport. Bed was very comfortable
Stayed 1 night in Feb 2024
Response from Chris Pool, General Manager on 4 Mar 2024
Thank you, Susan! I hope we have the opportunity to serve you again soon!

10/10 Excellent

clark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hobby
Stayed 1 night in Feb 2024
Response from Chris Pool, General Manager on 20 Feb 2024
Thanks, Clark!

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as we expected for a Hilton property except the mattress and pillows were too firm for our liking
Stayed 1 night in Feb 2024
Response from Chris Pool, General Manager on 14 Feb 2024
Hi, Donald. Thank you for taking the time to rate and review your stay with us. We look forward to the opportunity to serve you again soon.

8/10 Good

LaQuesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and they had competently cookies.
Stayed 1 night in Feb 2024
Response from Chris Pool, General Manager on 12 Feb 2024
Thanks, LaQuesha!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants on site.
Stayed 1 night in Feb 2024
Response from Chris Pool, General Manager on 12 Feb 2024
Thank you, Donna!

10/10 Excellent

Byron

Good service
Stayed 1 night in Feb 2024
Response from Chris Pool, General Manager on 6 Feb 2024
Thank you, Byron!

6/10 Okay

Roland

Business traveller
Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Chris Pool, General Manager on 22 Jan 2024
Thank you, Roland. We will aim to improve that score if we have the opportunity to serve you again.

4/10 Poor

Wesley

Stayed 1 night in Jan 2024
Response from Chris Pool, General Manager on 22 Jan 2024
Thank you, Wesley. If you have any specific feedback to share, we would love to know where we could improve.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris Pool, General Manager on 22 Jan 2024
Thanks, Rebecca!

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were excellent,close to downtown. The hotel and the city of Houston did a fantastic job for the 2024CFP
Stayed 3 nights in Jan 2024
Response from Chris Pool, General Manager on 11 Jan 2024
Thank you, Chris! It was a pleasure being of service. Come back soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I I’ll stay again
Stayed 1 night in Jan 2024
Response from Chris Pool, General Manager on 11 Jan 2024
Thank you, Robert! We look forward to serving you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service
We arrived on Christmas day. The young lady and the courtesy driver were very helpful. We had planned to eat in the attached restaurant, but it was closed. For convenience; it's as close to Hobby airport as it could be.
Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 5 Jan 2024
Thank you, Mark, for taking the time to rate and review your stay. It was a pleasure being of service and I hope we have the opportunity to serve you again soon!

4/10 Poor

Christy

Disliked: Cleanliness, staff & service
I didn’t like the fact staff knocked on my door at 9am. I didn’t put the disturb sign on my door last night since I came to the room late hours. (New Years Eve partying) I stayed at hotels never had staff knocked
Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 5 Jan 2024
Thank you, Christy, for taking the time to rate and review your stay. I am sorry that you experienced the issue with a knock from housekeeping before you had departed. We try very hard to prevent that from happening. I will share your feedback with Housekeeping leadership for training purposes.It was a pleasure being of service and I hope we have the opportunity to serve you again soon!

8/10 Good

Nanay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 6 Feb 2024
Thank you, Nanay!

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 6 Feb 2024
Thank you, Dennis!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Everything was great. Restaurant was great.
Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 5 Jan 2024
Thank you, Mary, for taking the time to rate your stay. It was a pleasure being of service and I hope we have the opportunity to serve you again soon!

10/10 Excellent

Tomas

Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 5 Jan 2024
Thank you, Tomas, for taking the time to rate your stay. It was a pleasure being of service and I hope we have the opportunity to serve you again soon!

8/10 Good

laverne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not bad for 1 night
This must be an older hotel. Not the usual Hilton experience..... the walk from the front desk to get to the elevators pulling. bags across the carpet was dreadful. My room was comfortable and clean, The cookie you get at registration was the best I've ever had :)
Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 7 Dec 2023
Hi, Laverne. Thank you for taking the time to rate and review your stay. We are beginning the process of major improvements. Hopefully you will have a chance to come back when they are complete to see the transformation!The Cabana section surrounding our outdoor pool is a popular area in high demand, but we can certainly understand the trade off of a bit of a longer walk to your room.I hope we have the opportunity to serve you again soon.

10/10 Excellent

ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chris Pool, General Manager on 7 Dec 2023
Thanks, Ellie!

10/10 Excellent

Schelia

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 7 Dec 2023
Thank you so much, Schelia!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. Can't really walk anywhere. They didn't have cookies when i got there.
Stayed 1 night in Dec 2023
Response from Chris Pool, General Manager on 7 Dec 2023
Hi, Kim. Oh no! I hope you were able to go back when we had hot, fresh cookies! Thank you for the excellent rating though. Come back soon!

10/10 Excellent

Diane

Stayed 1 night in Nov 2023
Response from Chris Pool, General Manager on 21 Nov 2023
Thank you, Diane!

6/10 Okay

Aaron & Stacy

Travelled with partner
Liked: Cleanliness
Property was ok. There was absolutely nothing around…no restaurants or shopping. We had to drive about 20 minutes. It was older and needed some repairs. We had no housekeeping while we were there and there was no communication about this. There were signs everywhere about a no smoking policy but it wasn’t enforced. That made the stay less pleasant.
Stayed 3 nights in Sep 2023
Response from Chris Pool, General Manager on 21 Nov 2023
Hi, Aaron & Stacy.Thank you for taking the time to share your experience about your recent stay with us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.Your comments will help us as we continually strive to improve our guests experiences. We know you have choices. At Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and we hope you will give us another opportunity to serve you in the future.I wish you safe travels wherever they may bring you.

8/10 Good

Deirdre

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Chris Pool, General Manager on 21 Nov 2023
Thank you, Deirdre!

10/10 Excellent

paul, Vancouver

Liked: Cleanliness, property conditions & facilities
So close to the airport and they have their own shuttle leaves every 15 minutes. Clean above average suites, massive insuite tv. Comfortable king bed and a great shower. Id stay here again.
Stayed 1 night in Nov 2023
Response from Chris Pool, General Manager on 21 Nov 2023
Thank you so much, Paul. We hope we have the opportunity to serve you again soon!

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms were clean and comfortable. The have a frig in the room but no microwave.
Stayed 1 night in Nov 2023
Response from Chris Pool, General Manager on 21 Nov 2023
Thank you for your feedback, Carolyn. We hope we have the opportunity to serve you again soon!

10/10 Excellent

Nathan

Stayed 1 night in Oct 2023
Response from Chris Pool, General Manager on 3 Nov 2023
Thank you, Nathan, for taking the time to rate your stay. We hope we have the opportunity to serve you again soon!

4/10 Poor

Andrea

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our bathroom tub was dirty with black stains in the floor of the tub. The front desk was kind to move us into another room, that bathroom tub had hair inside. Also, the bathroom tub backed up every time we showered.
Stayed 2 nights in Sep 2023
Response from Chris Pool, General Manager on 3 Nov 2023
Hi, Andrea. Thank you for your feedback. Your comments will help us as we continually strive to improve our guests experiences.

10/10 Excellent

Gena

Travelled with family
Liked: Amenities
Convenient free airport shuttle!! Very clean!! Friendly staff!! With an excellent buffet!! Nice size pool!! Stayed here before our cruise the next day and will stay here again!! Only negative was, I asked for a wake up call since the wake-up option through the phone was not working and my cell phone was dead…. and they never woke me up!! I overslept!!
Stayed 1 night in Oct 2023
Response from Chris Pool, General Manager on 5 Oct 2023
Thank you, Gena! We appreciate your kind words. I am so sorry that we missed your wake up call. We know how important that is and it is unlike us to make such a mistake. I hope we have the opportunity to serve you again soon!

10/10 Excellent

Jon

Stayed 1 night in Sep 2023
Response from Chris Pool, General Manager on 3 Nov 2023
Thank you, Jon!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, room comfort
Great stay when leaving From Hobby
Great place to stay for early am flight !!rooms clean and bed comfy! Great service and food at the bar!
Stayed 1 night in Sep 2023
Response from Chris Pool, General Manager on 5 Oct 2023
Thank you, Rhonda! Please come back soon!

10/10 Excellent

VLADAN

Stayed 1 night in Sep 2023
Response from Chris Pool, General Manager on 5 Oct 2023
Thank you!

10/10 Excellent

errol

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for somewhere to just kick back, this hotel has a great restaurant and lounge. The buffalo wings are one of the best I have had.
Stayed 2 nights in Sep 2023
Response from Chris Pool, General Manager on 25 Sept 2023
Thank you, Errol! I will be sure to share your feedback with our culinary team. We look for to the opportunity to serve you again soon.

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First, it was so close to the airport. When I called for the shuttle it was less than a 5 min wait. Beautiful hotel, has little shopping items like chips and snacks. Free cookies, even gluten free! Beds were so comfy and extremely nice rooms. Very quiet.
Stayed 1 night in Sep 2023
Response from Chris Pool, General Manager on 15 Sept 2023
Thank you, Rachael! We appreciate you for taking the time to rate and review your stay. We are thrilled that we met your expectations. We look forward to the opportunity to serve you again soon!

10/10 Excellent

Anthony MrHennessy

Travelled with group
Liked: Cleanliness, room comfort
I Love a Houston
One of the cleanest Hotels I’ve stayed in and the Cookies are great lol
Stayed 2 nights in Sep 2023
Response from Chris Pool, General Manager on 15 Sept 2023
Thank you so much, Anthony! We appreciate your kind words. I will be sure to share your feedback with my team. We look forward to the opportunity to serve you again soon!

10/10 Excellent

Kenytt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything!!
Stayed 1 night in Sep 2023
Response from Chris Pool, General Manager on 15 Sept 2023
Thanks, Kenytt!

10/10 Excellent

Anel

Stayed 1 night in Sep 2023
Response from Chris Pool, General Manager on 15 Sept 2023
Thank you so much, Anel!

4/10 Poor

Vail

Stayed 4 nights in Aug 2023
Response from Chris Pool, General Manager on 25 Sept 2023
Thank you, Vail, for taking the time to rate your stay. I am sorry that we did not meet your expectations. If you have specific constructive feedback to share, please feel free to contact us directly.

8/10 Good

Beatriz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris Pool, General Manager on 21 Aug 2023
Thank you, Beatriz, for taking the time to rate your stay. We look forward to the opportunity to serve you again soon!

10/10 Excellent

lynn

Liked: Cleanliness, property conditions & facilities
This property transportation is superb. Especially Jose the transporter
Stayed 1 night in Aug 2023
Response from Chris Pool, General Manager on 21 Aug 2023
Thank you, Lynn, for taking the time to rate and review your stay. We like Jose, too! We look forward to the opportunity to serve you again soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's close to fun places!
Stayed 1 night in Aug 2023
Response from Chris Pool, General Manager on 14 Aug 2023
Thank you, Joseph!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to airport. Nice shuttle.
Stayed 1 night in Aug 2023
Response from Chris Pool, General Manager on 14 Aug 2023
Thank you, Jennifer!

10/10 Excellent

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a nice hotel. I have high regard for it. Five stars all around. Please be advised if your flying out of Houston “international airport” the airport shuttle service does not cover or service that airport. Being from out of town I did not know that there are two airports in Houston.. And I wish staff would have told me when I did my pre research in calling before booking to confirm. I won’t fault them in my review for that as my stay was wonderful and accommodating. But if this could be clearly defined and told to travelers it would be helpful. Especially to out of town era. It’s a hefty Uber ride on mistake.
Stayed 1 night in Aug 2023
Response from Chris Pool, General Manager on 14 Aug 2023
Thank you, Gary, for the excellent rating and your kind words. We hope we have the opportunity to serve you again soon.

6/10 Okay

timia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris Pool, General Manager on 14 Aug 2023
Hi, Timia. I am sorry that we did not meet your expectations. If you have more detailed constructive criticism that you would like to share, please reach out directly. Your comments will help us in our continued effort to improve.

10/10 Excellent

Missy

Stayed 2 nights in Mar 2023
Response from Chris Pool, General Manager on 14 Aug 2023
Thank you, Missy!

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Chris Pool, General Manager on 14 Aug 2023
Thanks, Chris!