All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 856 out of 1168 reviews" "
10 - Excellent
856
Rating 8 - Good. 232 out of 1168 reviews" "
8 - Good
232
Rating 6 - Okay. 49 out of 1168 reviews" "
6 - Okay
49
Rating 4 - Poor. 22 out of 1168 reviews" "
4 - Poor
22
Rating 2 - Terrible. 9 out of 1168 reviews" "
2 - Terrible
9
9.4/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Robert
Travelled with family, Travelled with family and small children, Travelled with partner
Great for families. Kids loved the pool but is quite cold when it's windy. Good area, quiet and easy to access. Room was nice and clean. We would stay again.
Thank you for your review. We hope you enjoyed your Easter break with us and look forward to welcoming you back again. Warm Regards
6/10 Okay
Rupna
Travelled with family and small children
2 Apr 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed here last year with our little one who loves the children's pool and was extremely to return again. Unfortunately this time we got a different room and the bathroom was dated and in need of work.The pool area, golf course and surroundings are pleasant. Also close to Coles which is handy.
Rupna
Stayed 1 night in Mar 2024
Response from Team RPR on 3 Apr 2024
Thank you for taking the time to leave a review. Thank you for your continued support and for choosing to come back and visit us again. We hope you had an enjoyable stay. Warm Regards
Clean and comfortable rooms, lots of options for kids- pool, waterpark, games room , Easter bunny !
Beautiful location too . Love the breakfast !
mehul
Stayed 3 nights in Mar 2024
Response from DM on 1 Apr 2024
Dear Mehul Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. Happy Easter! We do look forward to seeing you again. Kind Regards RACV Royal Pines
We had an amazing stay during the Easter weekend. My 4 year old had a blast in the pool area, the food was great except the breakfast buffet could be a bit better but no complaints. Like maybe a live omlette station as I found the scrambled eggs too soft for my liking. All in all 5 star rating from me and definitely will come back. The Easter egg hunt and free arcade games were icing on the cake.
Rajni
Stayed 2 nights in Mar 2024
Response from DM on 31 Mar 2024
Dear Ranji Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. Happy Easter! We do look forward to seeing you again. Kind Regards RACV Royal Pines
Absolutedly lover our stay here! Room was beautiful and spacious. We had an amazing view and the facilities were great. Would definitely come back in the future!
leidy
Stayed 1 night in Mar 2024
Response from DM on 31 Mar 2024
Dear LeidyThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines
This is a great property. I live on the Gold Coast and have never stayed here before now. It doesn’t look that flash from the outside but inside is lovely. Modern, fresh, clean rooms. Wide open spaces. I highly recommend! I will def stay here again as opposed to overpriced room elsewhere on the Gold Coast. Loads of parking spaces too.
Sally
Stayed 1 night in Mar 2024
Response from The Team RACV Royal Pines Resort on 13 Mar 2024
Dear Sally, Thank you so much for your recent review of our resort, we are delighted to hear you thoroughly enjoyed your experience.We strive to impress on all levels here at RACV Royal Pines Resort with a team willing to go above and beyond to create memorable stays for all our guests. We look forward to welcoming you back in the future. Warm Regards,The Team @ RACV Royal Pines Resort
Response from The team RACV Royal Pines Resort on 10 Mar 2024
Dear Taj, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We look forward to welcoming you back in the future. Warm Regards,The team @ RACV Royal Pines Resort
Response from The team RACV Royal Pines Resort on 10 Mar 2024
Dear Nelson, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We look forward to welcoming you back in the future. Warm Regards,The team @ RACV Royal Pines Resort
Lovely property, but some things need updating. No usb charging in the room, don’t feel you shouldnt need a power plug in this day & age. the elevator from the Carpark isn’t working ( long term ) so you need to get the golf buggy ride up to reception or climb 4 flights of stairs.
Great location & amazing views from the room & Staff were friendly & helpful.
Would I return? No
Carol
Stayed 1 night in Mar 2024
Response from Team RPR on 10 Mar 2024
Dear Carol, Thank you for choosing to stay with us and for taking the time to leave a review of the property. Unfortunately, we are waiting on a replacement part for that lift which is taking longer than expected to arrive. In the meantime, we are trying our best to manage that situation and assist our guest via the golf buggies. Whilst we respect your decision not to return, we hope you enjoyed your time with us. Warm Regards
You feel like you an away from everything staying here, even though it’s only 15 mins from home. This is our second weekend stay here and will definitely do it again. So much for the kids to do.
David
Stayed 1 night in Mar 2024
Response from Team RPR on 10 Mar 2024
Dear David, Thank you for choosing to stay with us and for taking the time to leave a positive review. It is always pleasing to receive such positive feedback, especially when it is from repeat guest. Thank you for your continued support, we look forward to welcoming you back again for another enjoyable stay with the family. Warm Regards
The property looks great after the refurbishment. Food options for room service were fine.
Only down side is the lady taking reservations that sounds like she’s in a terrible mood. I spoke to two different ladies. One was extremely professional and the other sounded like she just got out of bed and you were bothering her. I extended my stay many times, but left the property due chatting to this unpleasant lady and felt like I was continuing to bother her by extending.
Derek
Stayed 2 nights in Jan 2024
Response from Team RPR on 7 Feb 2024
Hello DerekWe appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us
Dear RajnishThanks so much for your rating of our property. We will ensure your feedback is communicated. We hope to see you again soon Kind Regards RACV Royal Pines
Terrible hotel with bunch of broken amenities.
Bugs everywhere in the room.
WEILUN
Stayed 1 night in Jan 2024
Response from Team RPR on 28 Jan 2024
Hello WeilunWe appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us.
Fabulous place to stay, very peaceful and excellent customer service.
Pauline
Stayed 1 night in Jan 2024
Response from DM on 27 Jan 2024
Dear Pauline Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines
10/10 Excellent
Yonosuke
24 Jan 2024
Yonosuke
Stayed 3 nights in Dec 2023
Response from DM on 21 Mar 2024
Dear Yonosuke Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines
We stay here a lot but was the first time in peak season and to be honest there was a lot of kids. If you’re looking for a peaceful resort this is the place but not in peak season.
Absolutely luxurious. Bed was so comfortable, view was incredible, staff were professional and friendly. Everywhere was impeccably clean, fantastic facilities. Will stay again if doing events at this location!
Brooke
Stayed 1 night in Jan 2024
Response from team RPR on 16 Jan 2024
Hello BrookeThanks for the amazing feedback! We hope to see you again soon!