Thank you for the great rating. I will definitely look into why proper towels were not delivered each day. Thank you for bringing this to our attention.

Thank you for both choosing to stay with us and for taking the time to submit such a nice rating.

Thank you for taking the time to submit your rating. We would really appreciate it if you could email us with suggestions as to what we could have improved on.

I am sorry that you were disappointed with your stay but you were told that one of the room types you selected was not available on the requested ground floor. You apparently then decided that you would take the room on the ground floor and send your sister who had the baby in the room on the 2nd floor. Unfortunately you have not been able to provide the name of who you apparently spoke to after your initial booking that said you could have the two rooms next to each other as all our calls are recorded and we could have investigated.Regardless, although we do try to meet all guests requests re room placement we do not guarantee such, especially when we are at full capacity as we were at the time of your stay.We did run low on beach towels for a 3 day period while we repaired our broken laundry machine but all guests were provided towels and certainly no one ever stated we only provide one towel per person.Our records do show that your room was cleaned each day. Yes it is possible that you were shortchanged a towel during one of the cleans. When this does happen guests generally just phone the Front Desk and we have them delivered to the room immediately.I can not comment on the apparent sarcastic smile of one of our Front Desk. As you will see from the other reviews, the majority of guests feel our customer service and cleaning is excellent.The above said we will take steps to ensure that in the future no one, other than the Reservations Staff deals with guests re room change requests to avoid similar issues..

Thank you for taking the time to submit your rating. We would sincerely appreciate you emailing us and informing us of any area where we could improve our service so we can receive an even higher rating should you visit again.

Thank you for the wonderful review...much appreciated.

Thnak you for the nice rating.

Thank you for both choosing to stay with us and also for taking the time to submit such a nice review. Hope you get chance to return.

Thank you for the wonderful praise...much appreciated.

So happy that you enjoyed your stay.Hope you get a chance to return.

Thank you for both choosing to stay with us and also for taking the time to submit your rating

Thank you for the great rating ....much appreciared.

Thank you for the great review. We chose to switch to Youtube and Streaming as the regular TV service provide on the island was limited and more and more of our guests prefer watching Netflix and Prime, That said we do offer live CNN and Fox.

Thanks for the nice review. Hope you get a chance to return.

Thank you for both choosing to stay with us and for taking the time to submit a review...much appreciated.

Thank you for both the nice rating and choosing to stay with us. Hope you get a chance to return.

Thank you for both chooisng to stay with us and also for taking the time to submit such a grea rating.

As you did not explain reasons for your low rating I can not respond. Fortunately as you can see, the majority of our guests give us a very high rating. Perhaps you could email me at the reservations email on our website and explain your concerns so they can be addressed.

On behalf of the entire team at Ports of Call I thank you for both choosing to stay with us and for taking the time to submit such an incredibe review...much appreciated.

Thank you for the nice review. Hope you get a chance to return.

Thank you for both choosing to stay with us and for taking the time to submit such a great rating.

Thank you so much for the great review. Hope you do get a chance to return.

Thank you for the nice rating. While we do update yearly (new breakfast area and new furniture in half our rooms this past year) we are planning another major renovation this fall, but still hope to retain the low key, old style Caribbean feel that our guests love.

Thank you for your compliment. Hope you get a chance to return.

Thank you for taking the time to submit your rating. It would be appreciated if you could email us and tell us what we could have done better to improve your stay.

Thank you for both choosing to stay with us as well as sending your feedback. FYI we are aware that sometimes certain rooms only receive luke warm water and the entire system is being updated in April when we slow down.

My apologies re the wifi but we are in the midst of upgrading our system (just completed yesterday) and there was some interuptions during the process, Unfortunately a room sensor set off the alarm two nights in a row, We are not sure why but it has not happened since. Fortunately most of our guests were understanding as the alarm last less than 30 seconds. Again my apologies but outside of our control.

On behalf of the entire team at Ports of Call I thank you for choosing to stay with us and for taking the time to submit such a great rating.

Thank you for the nice rating. Would appreciate you emailing reservations and letting us know where you feel we could facelift as in the past two years we have renovated the pool, the breakfast area and installed all new furniture in all our poolview rooms. This fall we will be refurbishing the bar and lobby areas.

Tahnk you for taking the time to submit your rating. If you have the time we would really appreciate you emailing reservations and letting us know how we could have made your stay even better.

Thank you for both choosing to stay with us and for taking the time to submit such a nice rating.

Thank you for taking the time to submit such a nice review. Lookiong forward to your return visit.

Thank you for the wonderful rating.

Thank you for your kind words about our staff. It would be great if we had elevators but most hotels in the Carribeanunder 4 floors don't.To compensate we try and locate guests with issues on teh 1st or 2nd floor and we do provide porter service to carry the bags to the room.

On behalf of the entire team at Ports of Call I thank you for taking the time to submit such a nice review.

Thank you for the great rating. Besgt wishes for 2024

Thank you for the great rating...much appreciated

Thank you for the great rating. Hope you get a chance to return.

Thank you so much for the wonderful review...much appreciated

Thank you for both choosing to stay with us as well as taking the time to submit your rating. Woud appreciate you reaching out to reservations and letting us know how we could have made your stay more enjoyable.

I sincerely apologize for the fact that we did not live up to your expectations. As you can see from our other reviews this is not the norm.I will be discussing your concerns with Management. Thank you for your feedback.

Thank you for the nice rating. As you are aware we do offer a complimentary "Continental Plus" breakfast. Lunch and dinner are available at over 20 restaurants located within a 5 minute walk of the resort including three in our own on-site plaza,

Thank you for both choosing to stay with us as well as taking the time to submit your rating.

Thank you for the nice review. I will look into why the hot tub was not working properly during your stay.

Thank you so much. Hope you do get a chance to return.

Thank you for taking the time to submit your comments.

Thank you for both choosing to stay with us and also for taking the time to submit your rating. Would lappreciate if you could write reservations and explain what we could have done to make your stay even better.

Thank you for the great review. Watson has been a valued emp;loyee since we 1st opened the hotel. I will make sure he is made aware of your comments.

Hope you do get a chance to return. Thanks for taking the time to submit your review.

Thank you for the great rating...much appreciated.