Suite, 2 Bedrooms, Oceanfront | View from room

Reviews of Sheraton Waikiki Beach Resort

4 out of 5
Sheraton Waikiki Beach Resort
2255 Kalakaua Ave, Honolulu, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1240 out of 1795 reviews" "
Rating 8 - Good. 333 out of 1795 reviews" "
Rating 6 - Okay. 117 out of 1795 reviews" "
Rating 4 - Poor. 52 out of 1795 reviews" "
Rating 2 - Terrible. 53 out of 1795 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at the Sheraton and the service was excellent! Enjoying every minute
Stayed 3 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 16 Apr 2024
Aloha Nancy, Mahalo for returning to Sheraton Waikiki and letting us know that you had a great stay. We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations is what sets us apart, and we sincerely appreciate you recognizing our efforts. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

6/10 Okay

Jennifer Rae

Travelled with family
I booked an ocean front room and was looking at the side of the royal hawaiian
Stayed 7 nights in Apr 2024
Response from Guest Experience Team on 16 Apr 2024
Aloha Ms. Rae, Mahalo for sharing your feedback. We apologize for any disappointment caused by the room view not meeting your expectations during your recent visit. We understand the significance of a pleasant view, particularly when booking a beachfront room, and we deeply regret any frustration this has caused. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences, and we hope to have the opportunity to welcome you back in the future for an improved and more satisfying stay.Mahalo, Mari K. Guest Experience Team

8/10 Good

Michael

Liked: Cleanliness
Good location. Small pool and deck area. The oceanfront restaurant/bar closes at 4:30 pm - why?
Stayed 5 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team. on 15 Apr 2024
Aloha Michael, Mahalo for choosing Sheraton Waikiki. We are glad to know that you enjoyed our hotel's breath-taking location and that you had an overall pleasant stay. That said, we understand your desire for more relaxation space and regret your disappointment regarding Edge of Waikiki's closing time. Your input is valuable to us as we strive to enhance our guests' experiences and ensure that our offerings align better with our guests' needs and expectations. We look forward to welcoming you back for an even better visit in the future. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team.

8/10 Good

Neeta

Liked: Cleanliness
Stayed 5 nights in Apr 2024

6/10 Okay

Saaransh

Stayed 6 nights in Apr 2024
Response from Guest Experience Team on 13 Apr 2024
Aloha Saaransh, Mahalo for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Mahalo, Mari K. Guest Experience Team

10/10 Excellent

joon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to be, highly recommended for any occasion, especially for families
Stayed 4 nights in Apr 2024
Response from Guest Experience Team on 12 Apr 2024
Aloha Joon, Mahalo for letting us know the Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations with all the excitement and entertainment in the heart of Waikiki, and we are pleased you agree. Mahalo once more for your generous feedback, and we hope to see you again any time your travels bring you to the islands.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

phoebe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 5 nights in Apr 2024
Response from Guest Experience Team on 11 Apr 2024
Aloha Phoebe, Mahalo for staying with us and sharing your review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Sheraton Waikiki, and we hope to see you again soon. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the first facility I have stayed in using Toto Washlet toilets. That says a lot. First class. Also the checkin agent worked closely to accommodate a late checkout. Much appreciated. Look forward to another stay in the future.
Stayed 1 night in Apr 2024

10/10 Excellent

Rama Krishnamurthy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved the stay at Sheraton. The kids pool was great . The vibe in the evening was great with so many shopping options nearby .
Stayed 5 nights in Feb 2024
Response from Guest Experience Team on 11 Apr 2024
Aloha Rama, We are glad to have exceeded your expectations and that you and your family had a fantastic stay at Sheraton Waikiki. We are especially happy that our ideal location and outdoor pool made your visit more enjoyable. We hope your excellent experience will bring you back soon to enjoy more of what we have to offer. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

rodrigo

Travelled with family
Perfect
Stayed 2 nights in Apr 2024

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and beach areas are amazing with bringing kids, also convenient to multiple places to eat
Stayed 5 nights in Apr 2024
Response from Guest Experience Team on 11 Apr 2024
Aloha Troy, Mahalo for letting us know the Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations with all the excitement and entertainment in the heart of Waikiki. We are pleased each of you had a memorable stay and that our beautiful beach and pools elevated your time with us. It was our pleasure hosting you and your family, and we hope to see you all again any time your travels bring you to the islands.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 Good

Jia Bao

Liked: Cleanliness, amenities, property conditions & facilities
overall it’s great
Stayed 6 nights in Apr 2024

6/10 Okay

Elizabeth, Kirkland

Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful building with great views, we chose to upgrade to. Paying $50/day for a Resort Fee always bothers me; especially in this case, where the pools were so crowded you couldn't even find a chair to sit in. Hordes of people. Only 1 Breakfast place (which was good), 1 lunch and 1 dinner place. Not enough capacity at restaurants for the hundreds or thousands who stay here. Took an hour to get a crib, which was reserved and which we were told would arrive in "10 minutes".
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 10 Apr 2024
Aloha Elizabeth, Mahalo for taking the time to evaluate our hotel and for your positive feedback regarding our property and its stunning views. We are delighted to learn that you opted for an upgrade and enjoyed your breakfast at the Kai Market. However, we understand your frustrations with the resort fees and dining options. Please know that we constantly re-evaluate our prices and offerings to ensure that our guests receive value and efficiency. Additionally, we apologize for the delay you encountered in receiving your pre-reserved crib, and we sincerely regret any inconvenience it caused. Your feedback will help us refine our processes, and we genuinely appreciate your patience. Your input is highly valued as we continue to strive for an exceptional guest experience. We hope that other aspects of your stay were enjoyable. It would be an honor to welcome you back in the future and exceed your expectations. Mahalo, Mari K. Guest Experience Team

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families and people who want to be close to Waikiki activities
Stayed 3 nights in Apr 2024
Response from Sheraton Waikiki Guest Experience Team on 10 Apr 2024
Aloha Vikram, Mahalo for letting us know that Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations, with all the excitement and entertainment that Waikiki provides. We are pleased that you had a memorable stay and that our accommodations and amenities exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again any time your travels bring you to the islands.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

8/10 Good

siqing, alhambra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room too small, and bed is only 1.2 meters wide. not good for two adults and two children.
Stayed 5 nights in Mar 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica at the front desk gave us a wonderful room and great friendly local advice, she made our trip amazing, thank you Jessica! The property is so convenient right on the beach, connected to a Lawson with every Japanese quick eating option like bento and Onigiri if you're like us and just want to grab a cheap quick bite everyday and get to activities. I will only stay here on subsequent trips. Visited other hotels on Waikiki and there's no way there is one with better amenities!
Stayed 4 nights in Apr 2024

6/10 Okay

Dongbo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The equipment is old, and the room lacks repair.
Stayed 8 nights in Mar 2024
Response from Guest Experience Team on 8 Apr 2024
Aloha Dongbo, Mahalo for being our guest and for sharing your feedback. While we hope that you had an overall positive stay, we deeply regret any inconvenience you faced during your time with us. Providing an exceptional experience for all our guests is our top priority, and we are committed to maintaining high standards in both service and aesthetics. We have taken note of the concerns you mentioned, and your input motivates us to continuously enhance our offerings to ensure every guest enjoys a flawless visit. We remain hopeful for the chance to welcome you back and provide the exceptional hospitality we are known for. Mahalo, Mari K. Guest Experience Team

10/10 Excellent

Tilman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team. on 9 Apr 2024
Aloha Tilman, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your stay at Sheraton Waikiki. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits in the future.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team.

10/10 Excellent

Cheryl, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 8 Apr 2024
Aloha Cheryl, Mahalo for the outstanding rating. We are delighted your time at Sheraton Waikiki was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was beautiful with its view of Diamond Head and we even spotted turtles in the sea nearby. Handy, safe and with shops and restaurants a plenty it was the ideal location.
Stayed 1 night in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 7 Apr 2024
Aloha Maria, Mahalo for sharing your fantastic experience at Sheraton Waikiki. We are delighted to hear that you enjoyed unwinding in the longest oceanfront infinity pool in North America, boasting stunning views of Diamond Head right here at our resort. Providing the best of Waikiki is our utmost priority, and we are thrilled that you found our convenient location perfect for exploring all that our island has to offer. It was a pleasure hosting your visit, and we look forward to welcoming you back for another unforgettable stay. Mahalo, Mari K., Sheraton Waikiki Guest Experience Team

10/10 Excellent

may, Happy Valley

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, convenient located on the beach of waikiki, walkable to tons of shops and restaurants. Great place for family and kids.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ashley

Travelled with family and small children
Beautiful property located in the center of the Ala Moana Shopping Center. No complaints! Rooms and grounds were clean staff was welcoming and nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Andy Thang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one the best place to stay if you are not afraid to pay more for your trip.
Stayed 4 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 6 Apr 2024
Aloha Andy, We deeply appreciate your decision to make Sheraton Waikiki your destination of choice. Ensuring that our guests receive an exceptional experience that fully justifies the value they invest is our utmost priority. It is our commitment to cultivate an atmosphere that inspires relaxation and comfort, making our guests feel truly at home, and your acknowledgment of our dedication to this endeavor is truly gratifying. It was a pleasure accommodating you, and we look forward to many more visits. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

xu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Sheraton I've been to so far
Stayed 4 nights in Mar 2024

10/10 Excellent

JUSTIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff.
Stayed 6 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 5 Apr 2024
Aloha Justin, Mahalo for choosing Sheraton Waikiki for your recent Hawaiian vacation. Our location, just three miles from the famed Diamond Head Crater, steps from Waikiki Beach, shopping, and more, allows us to provide our guests with the best of what our area has to offer, and we are delighted that we could do that for you too. Additionally, we appreciate your acknowledgement of our dedicated associates, who always strive to create a memorable experience for all our guests. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but room was very small for 5 people
Stayed 5 nights in Mar 2024

10/10 Excellent

Shiping

Liked: Cleanliness, staff & service, property conditions & facilities
Good view
Stayed 3 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 3 Apr 2024
Aloha Shiping, Mahalo for choosing Sheraton Waikiki. We are glad to know that your stay exceeded all expectations and that our breathtaking views played a significant role in enhancing your stay. The beauty that surrounds our property truly captivates our guests, and we are thrilled that it became the highlight of your visit. It was a pleasure hosting you, and we look forward to welcoming you back on your next trip to Waikiki. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Vrodriguez2787

Liked: Cleanliness, staff & service, property conditions & facilities
Phenomenal location and beautiful hotel. Just book it
Stayed 6 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 6 Apr 2024
Aloha Ms. Rodriguez, Mahalo for choosing Sheraton Waikiki. We are delighted to know that our property's beauty and prime location enhanced your experience. Providing exceptional service and comfortable accommodations with breathtaking views is our commitment, and we are glad to have contributed to making your stay memorable. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another fantastic stay.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Roop

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Will be back.
Stayed 5 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 7 Apr 2024
Aloha Roop, Mahalo for choosing Sheraton Waikiki. We are grateful for your review. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It is always a joy to see our guests excited about returning; we look forward to welcoming you back whenever your travels lead you to the islands. Mahalo, Mari K., Sheraton Waikiki Guest Experience Team

10/10 Excellent

Angel K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 6 Apr 2024
Aloha Angel, Mahalo for choosing to stay at Sheraton Waikiki and for the excellent rating. It brings us great joy to know that you had a fulfilling visit and enjoyed every aspect of your stay. Your satisfaction is our top priority, and we are thrilled to have met your expectations. We look forward to seeing you again whenever your travels bring you back to our beautiful island.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Will stay here for our next Hawaii trip for sure! My daughter had so much fun at the beach right in front of the hotel. However The parking space is so small and full easily…
Stayed 3 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 1 Apr 2024
Aloha Tina, Mahalo for choosing Sheraton Waikiki. We value your input, both positive and constructive. Furthermore, we are pleased to hear that our hospitality and accommodations exceeded your expectations and that your daughter enjoyed exploring our beautiful beaches. It was a pleasure to serve you during your stay in Hawaii, and we are thrilled to hear that you are considering a return visit. We look forward to welcoming you and your family back for another memorable experience.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great ocean views.
Stayed 2 nights in Jan 2024

10/10 Excellent

Valeriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team. on 30 Mar 2024
Dear Valeriy, Thank you for choosing Sheraton Waikiki. We are grateful for your review. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was our pleasure hosting you, and we look forward to welcoming you back whenever your travels lead you to the islands. Mahalo, Mari K., Sheraton Waikiki Guest Experience Team.

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated room was nice. Gap under door allowing hall light into room at night was annoying. Patio door was so stiff and heavy, extremely difficult to open. Fridge was useless, more like a beverage cooler than a fridge. Wouldn't store anything requiring refrigeration. Pools are nice although very limited seating given the size of the two hotels sharing the pools. Not a big fan of the lobby area, too noisy and busy. Felt very chaotic. Difficult to find service desks. Good location, right on the beach and close to lots of shops and restaurants.
Stayed 4 nights in Mar 2024
Response from Guest Experience Team on 29 Mar 2024
Aloha Christopher, Mahalo for taking the time to share your review. While we are glad to know you liked our location, we apologize for the difficulty you had with our accommodations. Your comments are valuable as they will help us improve going forward. We are also sorry for the frustration you experienced at the pool area and the noise disturbance you underwent in our lobby. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Mahalo again for your feedback, and we hope you will give us another chance to host you again. Mahalo,Mari K.Guest Experience Team

8/10 Good

Jayme

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators took some time and it was frustrating that you couldn’t order food to the room and there weren’t many options on the grounds. Otherwise it was wonderful!
Stayed 2 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 28 Mar 2024
Aloha Jayme, Mahalo for being our guest at Sheraton Waikiki and sharing your experience. We are delighted to know you enjoyed your overall stay with us. However, we apologize for the inconvenience and frustration caused by our elevator service during our peak season. We are grateful for your patience and appreciate all feedback that helps us improve our guest experience. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay in the future. Furthermore, we regret not meeting all your expectations. Mahalo again for your feedback, and we look forward to your next visit. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not able to find chairs for pool area
Stayed 4 nights in Mar 2024

10/10 Excellent

Scott, Eden Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel. The rooms are very nice. Staff is helpful. We will return!
Stayed 5 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 26 Mar 2024
Aloha Scott, Mahalo for sharing about your stay at Sheraton Waikiki. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our comfortable accommodations and courteous associates enhanced your visit. We hope to see you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Jimmy

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Experience Team on 27 Mar 2024
Aloha Jimmy, Mahalo for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Waikiki, and we look forward to welcoming you back soon.Mahalo,Mari K.Guest Experience Team

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location for a restful getaway.
Stayed 7 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 25 Mar 2024
Aloha Nick, Mahalo for choosing Sheraton Waikiki during your visit to Hawaii. We appreciate you sharing how much you enjoyed your time with us and our great location. Just three miles from the famed Diamond Head Crater, steps from Waikiki Beach, shopping, and more, it is always a joy to provide our guests with the best our area offers. We look forward to hosting you again whenever your travels bring you this way.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!
Stayed 6 nights in Mar 2024

10/10 Excellent

Ginger, Culpeper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Love the room key bracelet
Stayed 7 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 24 Mar 2024
Aloha Ginger, Mahalo for choosing Sheraton Waikiki. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning how much you loved our room keys. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, central to shops and great places to walk. Very clean and private beach.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time
Stayed 4 nights in Mar 2024
Response from Guest Experience Team on 21 Mar 2024
Aloha Tatiana, Mahalo for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Waikiki. We look forward to your return and wish you all the best with your future travels.Mahalo,Mari K.,Sheraton Waikiki Guest Experience Team

10/10 Excellent

IOAN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 7 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 20 Mar 2024
Aloha Ioan, We're delighted by your review. Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and they'll be thrilled to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Sheraton Waikiki.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Excellent

Mark, Calabasas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our home away from home. Recommend the Sheraton Waikiki for anyone visiting Hawaii.
Stayed 3 nights in Mar 2024
Response from Guest Experience Team on 18 Mar 2024
Aloha Mark, Mahalo for your continued loyalty to Sheraton Waikiki. We are glad to know that we are your home away from home whenever you visit our beautiful island. From your interactions during check-in to housekeeping, we are delighted that our excellent associates continue to have a memorable impact on your stay. Mahalo again for your recommendation, and we look forward to many more visits.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff were amazing, so kind and friendly. The food at the hotel is terrible and overpriced. The pool is amazing and if you have kids, the slide is epic. Hard to find pool chairs on busy days.
Stayed 9 nights in Mar 2024

8/10 Good

Thais, Addison

Stayed 7 nights in Mar 2024
Response from Sheraton Waikiki Guest Experience Team on 6 Apr 2024
Aloha Thais, Mahalo for taking the time to leave your rating. We are happy to know that your experience at Sheraton Waikiki was enjoyable. Being a part of your memorable journey here in Hawaii was our pleasure, and we look forward to hosting you again for another great visit. Have a wonderful day. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Huge balcony, comfortable beds.
Stayed 7 nights in Mar 2024

10/10 Excellent

Larry

Travelled with family, Travelled with family and small children
Liked: Amenities
If you are a first timer to Waikiki, stay here! Especially if you have children! This is a beautiful, fun, place with extremely quiet rooms! Right on the ocean, with all restaurants and shopping within walking distance. This is a wonderful resort!
Stayed 5 nights in Mar 2024
Response from Guest Experience Team on 15 Mar 2024
Aloha Larry, Mahalo for choosing Sheraton Waikiki and sharing your experience. We are thrilled to know you were pleased with our ideal location, well-maintained property, and comfortable accommodations. We appreciate your feedback, and we look forward to your return visit. Mahalo,Mari K.Guest Experience Team