Outdoor pool, open 6:00 AM to 10:00 PM, pool cabanas (surcharge)

Reviews of Hyatt Centric Waikiki Beach

4 out of 5
Hyatt Centric Waikiki Beach
349 Seaside Avenue, Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1002 reviews" "
Rating 8 - Good. 261 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

jessie

Travelled with family
Liked: Amenities
The hotel was close to everything. Very convenient. I didn't like the parking fees and resort fees. Parking is too expensive and I didn't really use the resort, I was out everyday. I did appreciate the staff decorating my room for my daughter's birthday.
Stayed 5 nights in Mar 2024

4/10 Poor

Deyne, Irvine

Liked: Cleanliness, staff & service
If you stay here, DO NOT get a room on the Kuhio side of the hotel, it is very very noisy even from the 20th top floor. There is a loser club bar nearby that opens from 10p to 4a and all of immoral loud drunks will keep you from sleeping. Also be aware the room doors are all hard slamming, you will hear it all night long.
Stayed 4 nights in Feb 2024

10/10 Excellent

Reanna, Baltimore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. It was my birthday and they decorated the room with balloons and chocolates which was really nice.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tanora, Springfield

Stayed 3 nights in Feb 2024

2/10 Terrible

Fatima

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ani

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

4/10 Poor

YA WEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel use paper cup and create a lot of plastic bottles. Common area is really sad, nothing like showing on the web site.
Stayed 5 nights in Dec 2023

6/10 Okay

Perparim

Liked: Cleanliness, staff & service
.
Stayed 7 nights in Jan 2024

10/10 Excellent

Yaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel in a perfect location. Staff is super friendly and helpful. Will come back.
Stayed 8 nights in Jan 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 7 nights in Jan 2024

10/10 Excellent

Trinh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love everything
Stayed 3 nights in Jan 2024

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Miguel

Stayed 2 nights in Jan 2024

2/10 Terrible

adjafatou

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! First time here and won’t be the last
Stayed 4 nights in Jan 2024

8/10 Good

Kristin, Burbank

Liked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

JIN, Seoul

Stayed 3 nights in Jan 2024

10/10 Excellent

Yoon-Jai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Linda

Liked: Staff & service
Pros: Very safe hotel and staff are super helpful and courteous! 0ur cleaning lady was fantastic-we will miss her bright smile and generous heart. Location -super close to everything .Lawn chairs and beach towels for every day was a huge asset for the beach. That was very helpful. Cons: lobby on 8th floor so ground entrance level is blah! No curb appeal for a Hyatt hotel. That could easily be fixed. Pool area -fun hot tub (though) shallow and loungers but some cushions are starting to see better days . Fire should be lit every night in December -no lounge area open which was disappointing as such a nice lobby area and eating area to enjoy. Overall we had a great stay ! I just would rate it a 3 and a half star hotel not 4 as some furniture in our room and pool getting beat up a bit and dated. We have stayed in many Hyatt hotels else where that is why we chose this one -top quality is usually their logo- location though is 9/10! A clean hotel too. Enjoy!
Stayed 8 nights in Dec 2023

8/10 Good

Alejandra

Stayed 6 nights in Dec 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, very friendly, very helpful.

8/10 Good

Alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 1.5 blocks to the beach. My dissapointment was that the restaurant its been closed since Covid and the bar. But everything is around the corner, that makes the whole difference, also the Manager came to see me with free snacks, wine and drinks, to accomodate. That was a great Gesture,. Enjoyed the hot tub outside, beautiful.
Stayed 1 night in Dec 2023

10/10 Excellent

Xuan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Stayed 5 nights in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

8/10 Good

Viktoriya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Zhaoyang

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

SUNG HOON

Stayed 2 nights in Nov 2023

10/10 Excellent

Daniela Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for your positive review! We hope that you decide to stay with us again.Mahalo

2/10 Terrible

voleak

Stayed 7 nights in Nov 2023

10/10 Excellent

OMID, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed
Stayed 5 nights in Aug 2023
Response from Hyatt Centric Team on 21 Nov 2023
We are very happy to hear that you enjoyed your stay with us! We hope that you decide to stay with us again soon.Mahalo

2/10 Terrible

Tiana

Stayed 1 night in Nov 2023

8/10 Good

Donovan

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

10/10 Excellent

ERICK VON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Very convenient location around many stores but no dining in hotel and limited perks in hotel compared to others.
Stayed 7 nights in Oct 2023

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife stayed here for a week and we loved this place. Staffs are so welcoming and friendly. Facilities are always clean. My wife loves the scent of the room as housekeeping does their job so well. Kudos to Jane and Vanessa who took care of our room. Will surely be back here. Big Mahalo. Nestor and Grace
Stayed 6 nights in Oct 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay; we are very happy to hear that you enjoyed your room and interacting with our staff. We hope that you decide to stay with us again soon!Mahalo

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was just what we were looking for. It is right in the heart of Waikiki near a bunch of shops and restaurants and two blocks from the beach. We rented a car and fount the parking rate to be reasonable and one of the better ones in town. The hotel is super clean with great service.
Stayed 8 nights in Oct 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

6/10 Okay

Vangie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Splash pool is a joke, it’s more like water fountain you can walk in. Ice machine is inconveniently on the top floor. Dim lighting in bathroom.
Stayed 3 nights in Sep 2023

2/10 Terrible

Alex

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Family vacay gone bad.
Unfortunately, we had three major issues: 1. Fire alarm went off on our first night there at four in the morning, and we had to walk down nine flights of stairs with our toddler. Then it continue to go off two additional times. 2. Walking out our second day there I noticed some roaches on our hallway, and when we got to the elevator, saw a group of staff there and notify them all they said was thank you, and walked away. No apology or anything. 3. The worst of all a pipe broke on our floor and begin to flood our entire hallway. When we got down to the lobby come to find out it was flooding into the lobby and in the pool area. The entire staff as expected, went into emergency mode, but we definitely felt like we were second thought. Hyatt’s motto is exceptional stay and unfortunately this wasn’t the case. Stayed at Hyatt before but definitely reconsidering now. Definitely a clean hotel and beautiful place but these three things made it a nightmare to stay.
Stayed 2 nights in Oct 2023

8/10 Good

shengwei

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is clean, parking is free, stuff is kind. But the bed is too soft. We reserved a King bed room but the bed is combined by 2 mattresses and one of them is too soft which caused not good sleep.
Stayed 5 nights in Sep 2023

10/10 Excellent

Ben

Stayed 1 night in Oct 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

2/10 Terrible

Claire

Disliked: Property conditions & facilities
Was promised a refund due to the sprinkler system going off and wetting the hotel room, I still have not received the refund
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely Nice hotel. We stayed in the suite!
Stayed 2 nights in Oct 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. Amenities like the pool not very good. Probably will choose elsewhere to stay next time.
Stayed 4 nights in Sep 2023

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean rooms, friendly staff.
Stayed 2 nights in Sep 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We hope that you decide to stay with us again soon!Mahalo

8/10 Good

Shanay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute! They had activities including lei making and yoga; that I attended and it was great. I did not realize you could rent a GoPro and a pet fish. Everyone was nice. Starbucks in the building. You can get chairs and stuff for the beach. The only thing I did not realize before booking was the pool; it was just a lounge pool and they closed at 10 pm. Otherwise great location and overall my stay here.
Stayed 1 night in Sep 2023
Response from Hyatt Centric Team on 21 Nov 2023
Thank you for taking the time to rate your stay. We truly appreciate your feedback. We hope that you decide to stay with us again soon!Mahalo