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Reviews of Hotel La Croix

4 out of 5
Hotel La Croix
2070 Kalakaua Ave, Honolulu, HI

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 1000 reviews" "
Rating 8 - Good. 313 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darryn

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person I think her name was Jade. She was very nice, friendly and was very helpful. She provided us with list of good places to eat and places to go to during our stay in oahu. Mahalo Jade! u da best!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Shontell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel La Croix Guest Experience Team on 8 Apr 2024
Thank you for taking a moment to share your experience at Hotel La Croix. We are so pleased to hear you found our product and service to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Brianna Rae

Travelled with family and small children
Liked: Staff & service, amenities
Things look nice from a distance, but there is mold growing in the base of the shower at the caulk line and the bathroom sink’s caulk is half way deteriorated and has an entire edge exposed. Valet misplaced our rental car key, but staff was very proactive in searching for it and trying to get us where we wanted or needed to go. We stayed for a week and interacted with numerous employees and all were very friendly.
Stayed 6 nights in Mar 2024
Response from La Croix Guest Experience Team on 29 Mar 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our physical space wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

8/10 Good

Audrey

Travelled with family
Liked: Staff & service, amenities
I was a little disappointed because I didn’t get the amount of beds I asked for but the accommodation and the view somewhat made up for it. And the extra expenses weren’t expected but over all staff and ballets were great
Stayed 4 nights in Mar 2024
Response from La Croix Guest Experience Team on 26 Mar 2024
Thank you for leaving a review. We’re so glad you were able to visit us here at Hotel La Croix. Our team is always working to offer the best product and service to our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time during my stay at La Croix!!! Will be booking this place again on my next trip over. Mahalo!
Stayed 4 nights in Mar 2024
Response from La Croix Guest Experience Team on 26 Mar 2024
Thank you for choosing us for product and service. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hotel La Croix in the near future.

2/10 Terrible

Mathew

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a park nearby. It’s an old hotel that they tried their best to make look nice. The pool is tiny. The hot tub is broken and has a crappy piece of plywood over it that’s warped and peeling. A kid could fall through there easily. The pool bar closes @ 6:30 but the pool closes @ 8:30. The cheapest mattresses you could find. You can feel every spring. The pillows aren’t pillows. More like a bag with socks in it is the best way to describe it. I broke out in a rash all over my body. Maybe the detergent they’re using? $45 a day if you want to park at their crap hole and there’s no where else to park. They have towel hooks in the bathroom that are literally hanging by tape. They all fall off. The furniture looks like it came from a goodwill. With parking and “resort fees” be prepared to pay an extra $670 a week. Don’t be tricked by the low cost on Expedia because they’re going to charge you once you get there and have no other options. I would never stay at again nor recommend this place.
Stayed 7 nights in Mar 2024
Response from La Croix Guest Experience Team on 26 Mar 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our product and services. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was nice, the valet parking was convenient, but the pillows were pathetic and the beds were okay. The sliding door for the bathroom is a terrible idea when sharing a room with other people. There was a huge gap along the sides of the door. There was also only 2 towels in a room booked for 4 people. The towel hanger fell off of the wall because it was put on with double sided tape… The staff was super friendly and helpful. Valet was nice, but costs $47 a day. There’s a mini fridge but no microwave or coffee available, those should be standard freebies these days, in my opinion.
Stayed 3 nights in Mar 2024
Response from La Croix Guest Experience Team on 21 Mar 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our physical space and product wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Would definetly stay here in the future as well as recommending it to others looking to visit the island.
Stayed 7 nights in Mar 2024
Response from La Croix Guest Experience Team on 14 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel La Croix is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Celina

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The reason why I'm giving this hotel 2 stars is because while we stayed for 5 nights, Housekeeping never came by to clean our room that had a kitchenette (and we used it regularly to prepare food). Finally I texted the front desk and they confirmed they'd send someone to our room the next day to clean (4th day of our stay). We left the property before 9am and returned at 3pm that day, and our room had still not been serviced. 20 minutes after we returned, there was a knock on our door to only ask us if we needed anything, and I took some towels and went around putting the trash in one large bag and handed it to the housekeeping staff member. There was clearly no intention to clean. On top of zero housekeeping at this hotel, the shower was clogged; we couldn't take a shower over 5 minutes or the water would go over the edge and flood the bathroom. Please be aware of the approx. $45/day resort fee $45/day valet fee that you pay on top of what you pay on Expedia. There's no other parking in the area. This is not a 4-star hotel.
Stayed 5 nights in Mar 2024
Response from La Croix Guest Experience Team on 14 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Excellent

Donald

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from La Croix Guest Experience Team on 15 Mar 2024
Thank you for taking a moment to share your experience at Hotel La Croix. We are so pleased to hear you found our product and service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Yasmin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Overall good the only thing is the bathtub needs work. Walls were peeling.
Stayed 4 nights in Mar 2024
Response from La Croix Guest Experience Team on 11 Mar 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our bathtub wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 Terrible

John

Stayed 1 night in Jan 2024
Response from La Croix Guest Experience Team on 2 Apr 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guest’ and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was small, otherwise, a great friendly place
Stayed 8 nights in Feb 2024
Response from La Croix Guest Experience Team on 5 Mar 2024
Thank you for leaving a review. We’re so glad you were able to visit us here at Hotel La Croix. Our team is always working to offer the best product to our guests. We hope you’ll have a chance to come back soon.

8/10 Good

Thuyen

Stayed 5 nights in Feb 2024
Response from La Croix Guest Experience Team on 26 Mar 2024
Thank you so much for your rating. We are delighted to hear that you had a positive experience with us here at Hotel La Croix. We hope you’ll visit us again soon.

6/10 Okay

Amy M

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from La Croix Guest Experience Team on 5 Mar 2024
Thank you for leaving a review. We’re so glad you were able to visit us at here at Hotel La Croix. Our teamis always working to offer the best product and service to our guests. We hope you’ll have a chance to come back soon.

4/10 Poor

pedro

Stayed 7 nights in Feb 2024
Response from La Croix Guest Experience Team on 5 Mar 2024
Thank you for leaving a review. We’re so glad you were able to visit us at here at Hotel La Croix. Our teamis always working to offer the best product and service to our guests. We hope you’ll have a chance to come back soon.

6/10 Okay

Heidi C

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Contrary to what the website and Expedia might say, this is not a luxury property. While the hotel is clean and comfortable, I cant understand how it could be listed as a 4 star resort. The pool area is tiny and the hot tub was boarded up with old plywood. I was excited to use the sauna with park view, but there was a homeless man asleep right outside the window and it was a bit of a turn off. Our Gold Kitchenette had a single burner, a small fridge and a microwave. We did not have a table or chairs, so we really didn't make use of the kitchen other than to pop microwave popcorn and heat up our coffee. It was dissapointing, as dining out is so expensive in Hawaii, we had planned to prepare and enjoy at least one meal a day in our room. Our balcony had a great view of the treetops and city, but also a very loud air conditioning unit. Initially we could not enjoy this space as there was no seating, but I inquired about getting some chairs after seeing some of the other rooms had them and the hotel did deliver. The beds are meh... and pillows are square, but overall the room was attractive and clean. We were provided with plenty of towels and daily maid service. Unfortunately, the bathroom door is a barn door style that does not provide any privacy. We were traveling with our teenagers, so I had to rig up a blanket to fill the opening and create the illusion of a privacy. It is an odd set up. Overall, don't expect too much. Hotel La Croix is just a good budget hotel.
Stayed 5 nights in Feb 2024
Response from -Precious M. on 1 Mar 2024
Aloha Ms. Heidi. We thank you for choosing Hotel La Croix for your recent stay. We would like to extend our sincerest apologies for the missed opportunities during your stay. We appreciate your feedback and hopeful to have you stay with us again the future for a better experience.

2/10 Terrible

Jerry

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Incompetent, untrained staff. Only "ocean view" in "Oceanview"room from the hallway. No privacy n bathroom. No bedlamp. No standing lap.No bedside table. Only one chair. No room instructions. (Good valet & maids). Inoperable TV. Incompetent maintenance staff. No shelf storage. No closet storage. No hooks for clothes. No meals as represented. Tiny gym. Inadequate "breakfast"
Stayed 6 nights in Feb 2024
Response from -Precious M. on 1 Mar 2024
Aloha Jerry, thank you for sharing your feedback. We apologize for the missed opportunities during your stay. We remain available for any assistance you may need.

4/10 Poor

Tabatha

Disliked: Amenities, property conditions & facilities
Run down. The hot tub was out of service, the sauna was out of service. The shower did not drain. There was no phone in the room to contact the front desk. The advertised restaurant was gone.
Stayed 3 nights in Feb 2024
Response from La Croix Guest Experience Team on 27 Feb 2024
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at to discuss your experience further.

6/10 Okay

Christopher Brian

Travelled with family
Liked: Cleanliness, staff & service
This property was quiet good but did have a few major issues. The location is AMAZING. If we don't stay at this Hotel again we will stay in the area. It's great. Dining, shopping, close to the beach, transportation right outside, really all you need. The staff are friendly and helpful. If we had an issue they fixed it as quickly as possible. The pool is very nice, and the Monkeypod Lounge very helpful although it runs out of stock very quickly. The big issues are some important things however. The beds are not good at all, barely acceptable to be honest. Very uneven and springy, they have definitely seen better years. We woke up from our king bed with aches and pains daily. The pillows are less than acceptable. Calling them pillows is a stretch. I wish I had brought a pillow with me because the pillows are terrible. The place was clean for the most part but we did find a piece of licorice on the floor behind the couch when we were looking for an outlet. I am not sure if we would stay at this exact hotel again although we would consider it. I would bring my own pillows next time.
Stayed 7 nights in Feb 2024
Response from La Croix Guest Experience Team on 22 Feb 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our hotel beds wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 Terrible

Keisha

Travelled with partner
Disliked: Amenities
Rooms were small and very noisy. You could heard all the noises above and on sides of you. The bathroom was tight and small. Beds seemed cleaned but definitely not worth the price.
Stayed 1 night in Feb 2024
Response from AA on 19 Feb 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our physicalspace wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accessible, I could text them when I needed something and they responded quickly.
Stayed 5 nights in Feb 2024
Response from La Croix Guest Experience Team on 4 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel La Croix is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Sonjia Julieann

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful view of the city
Stayed 4 nights in Jan 2024
Response from AA on 16 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Hotel La Croix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. You have ocean views and can walk the main strip easily from your hotel for shopping beach and restaurants. The staff are very good and make you feel welcome and we would stay there again.
Stayed 7 nights in Feb 2024
Response from AA on 16 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Hotel La Croix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

William

Stayed 2 nights in Feb 2024
Response from La Croix Guest Experience Team on 21 Mar 2024
Thank you for taking a moment to share your experience at Hotel La Croix. We are so pleased to hear you found our product and service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Christene

Great location.Convenience of ABC store especially for breakfast items to go
Stayed 3 nights in Jan 2024
Response from AA on 16 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Hotel La Croix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Sarah Linda

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from AA on 16 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Hotel La Croix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 Okay

Lucy Ngima

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff is excellent. I did not like the rooms. Not like they advertised them. We have to ask for iron board, box, heating kettle. Such things should be in the room when you get there. Floors old not really how i expected. Nb microwave in room you have to to to lobby to warm food.
Stayed 4 nights in Jan 2024
Response from AA on 16 Feb 2024
hank you for telling us about your recent stay. If you’d be willing, please reach out to our Guest Service Manager, Ariel , to discuss your experience in more detail. Customer satisfaction is our top priority here at Hotel La Croix, and we'd love another opportunity to wow you.

8/10 Good

william

Travelled with partner
convienent for our tours
Stayed 3 nights in Jan 2024
Response from La Croix Guest Experience Team on 22 Feb 2024
Thank you for taking a moment to share your experience at Hotel La Croix. Our team is so glad to hear that you enjoyed your previous stay. We look forward to seeing you again soon.

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Croix Guest Experience Team on 22 Feb 2024
Thank you for taking a moment to share your experience at Hotel La Croix. Our team is so glad to hear that you enjoyed your previous stay. We look forward to seeing you again soon.

2/10 Terrible

Pinxuan

Stayed 1 night in Jan 2024
Response from La Croix Guest Experience Team on 22 Feb 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Hotel La Croix is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

6/10 Okay

Nadezhda I

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from La Croix Guest Experience Team on 22 Feb 2024
Thank you for taking a moment to share your experience at Hotel La Croix. Our team is so glad to hear that you enjoyed your previous stay. We look forward to seeing you again soon.

10/10 Excellent

Khushbu

Stayed 9 nights in Dec 2023
Response from La Croix Guest Experience Team on 22 Feb 2024
Thank you for taking a moment to share your experience at Hotel La Croix. Our team is so glad to hear that you enjoyed your previous stay. We look forward to seeing you again soon.

6/10 Okay

Sydney

Stayed 6 nights in Dec 2023
Response from La Croix Guest Experience Team on 22 Feb 2024
Thank you for taking a moment to share your experience at Hotel La Croix. Our team is so glad to hear that you enjoyed your previous stay. We look forward to seeing you again soon.

8/10 Good

SANGYUP

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from La Croix Guest Experience Team on 27 Feb 2024
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Hotel La Croix. We hope you’ll visit us again soon.

8/10 Good

Yu Ken, La Puente

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the hardwares in the property can use an upgrade. Location is superb!!! Love everything about the hotel. Staffs are great! Everything and everywhere are within walking distance.
Stayed 5 nights in Dec 2023
Response from La Croix Guest Experience Team on 27 Feb 2024
We appreciate our location here just as much as you do. We are delighted to hear that you had a positive experience with us at Hotel La Croix. We hope you’ll visit us again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities
Seen a roach as soon as we entered the room . Told the from desk. They did not express any concerns with the situation with the infestation
Stayed 1 night in Dec 2023

6/10 Okay

Jacob

Disliked: Property conditions & facilities
Nice
Response from AA on 16 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Hotel La Croix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Kiana

Stayed 14 nights in Dec 2023
Response from La Croix Guest Experience Team on 22 Feb 2024
Thank you for taking a moment to share your experience at Hotel La Croix. Our team is so glad to hear that you enjoyed your previous stay. We look forward to seeing you again soon.

10/10 Excellent

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

rigoberto

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was construction going in n with out any announcement since 7:30 am , no warning what so ever ,
Stayed 3 nights in Dec 2023

10/10 Excellent

Heikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great staff.
Nice place to stay at parks of Waikiki, walking distance to the beach, which at that point is not so crowed. We were attending to the Honolulu marathon and the star was only a short walk away. Also the Alamona shopping center is at the walking distance. The staff at the hotel is very friendly and takes great care of the customers and their needs. The only negative thing is the traffic noise, if You are not used to it.
Stayed 9 nights in Dec 2023
Response from Zachary Mau on 19 Dec 2023
Aloha Heikki and mahalo for your kind words! We hope you enjoyed your stay with us here at Hotel La Croix! We are glad to have hosted you and many others during the Honolulu Marathon. We hope that you had time to relax after the marathon and enjoy what Hawaii has to offer!

10/10 Excellent

Said Al

Stayed 5 nights in Dec 2023
Response from La Croix Guest Experience Team on 27 Feb 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel La Croix. We hope you’ll visit us again soon.

10/10 Excellent

Dalila

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 4 nights in Dec 2023
Response from Zachary Mau on 19 Dec 2023
Aloha Dalila and mahalo for your review! We hope you enjoyed your stay with us here at Hotel La Croix and we can't wait to have you again for your next vacation!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

6/10 Okay

Taras

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Darryl James, Tauranga

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was in a very good location. Convenient to shopping/restaurants etc and transport. Staff were very friendly and helpful. To make this hotel a more enjoyable experience I suggest Tea/Coffee facilities be made available in each room, as is the case with most hotels. Overall we enjoyed our stay at this Hotel.
Stayed 9 nights in Nov 2023
Response from Zachary Mau on 19 Dec 2023
Aloha Darryl and mahalo for your kind words! We are glad that our staff went above and beyond to make your stay the best it can be. Also, we do appreciate any recommendations you may have and we will relay them to our management team. We hope to host you again for your next Hawaiian vacation!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was directly off the pool area. The pool closing time was 8.30 pm which allowed us to sleep in peace. The kitchenette was fully stocked and gave us a break from fast food.
Stayed 6 nights in Nov 2023
Response from Zachary Mau on 5 Dec 2023
Aloha Cheryl and mahalo for your kind words! We're glad that you enjoyed our Gold Kitchenette room. We hope that you enjoyed your time in Hawaii and we hope that we can host you in the future!

8/10 Good

Latecia, chicago

Liked: Cleanliness, staff & service, amenities
I enjoyed the hotel... very close to everything u could name. A convenient ABC store right out the door. All the shops and restaurants was in walking distance, there is a park across the street. The staff waa friendly and curious. When i asked for towels i was able to receive them. The way to communicate was through texting, but they responded right away. Inwould definitely stay again.
Stayed 4 nights in Nov 2023
Response from Zachary Mau on 30 Nov 2023
Aloha Latecia and mahalo for your kind words! We are glad to hear that our staff was friendly and attentive to your every need during your time here with us. We look forward to having you again in the future!