Ratings based on 81 Verified Reviews

4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller from Nc

Posted 7 Sep. 2019
Liked the ocean view, people and staff friendly, but friendly doesnt translate to being helpful. No hot water in room for three days due to broken heating element they had to order, missed a day cleaning the room even after i called. They nod yes and smile but then, nothing.
Comment from Hotel Management
8 Sep. 2019 by Team Heritage Park, Hotel Management
Dear Mr. Douglas, Thank you for taking the time to share your feedback . We regret that your experience did not meet you expectations. At Heritage Park , we strive to provide superior customer service for every guest . Therefore your feedback is really important to us . Please be assured that we are taking appropriate measures to address the problem and prevent future occurrence and it is our hope that you give us an opportunity to better serve you in near future .
5 out of 5
by A verified traveller from Laguna Beach CA

Posted 13 Aug. 2019 on Orbitz
Very nice property. Excellent security on the grounds. Good restaurant with varied menu. Loved the pool and harbor side views. Honiara accommodations can be challenging but this property is up toUSA standards. I had a group of 3 rooms and everyone was pleased. We stayed for 4 days before leaving on the Bilikki for a ten day live aboard dive trip and it was a great way to recover from jet lag, do some shopping and see the war memorials around town. We would book here again.
Comment from Hotel Management
14 Aug. 2019 by Sanjay Bhargava, Hotel Management
Dear Jeanne, Thank you for staying with us and sharing your wonderful feedback on this page . We are super excited to here that your and your's group's stay was comfortable and we were managed to maintain international standards in Honiara . I have conveyed you feedback to the entire team and the team is delighted to know about it . Thank you again for your feedback and we look forward to welcome you back at Heritage Park Hotel. Best Regards, Sanjay Bhargava General Manager
1 out of 5
by A verified traveller

Awful

Posted 30 Jul. 2019 on Hotels
I attempted to stay here but the airlines cancelled my flight due to weight of fuel and cargo so a few of us could not board. I contacted the hotel since this is an issue that I now know happens a lot and no assistance they charged not only for one night but my whole stay!!!! I would not recommend since you never can control what the airline does if they won’t make an exception!!!!
5 out of 5
by A verified traveller

Posted 20 Jun. 2019 on Hotels
Comment from Hotel Management
20 Jun. 2019 by Vamsi Krishna, Hotel Management
Dear Guest, Thank you for the rating and feedback . We look forward to welcome you back at Heritage Park Hotel . Regards, Team Heritage Park
4 out of 5
by A verified traveller

Decent hotel. Friendly staff, clean comfortable.

Posted 18 Jun. 2019 on Hotels
Hotel was clean and comfortable. Staff was friendly and helpful. Service was slow and inefficient in the restaurant- the wait staff was pleasant and well intentioned, just did not seem to have a good grasp of customer service. The room was clean and comfortable. The grounds were well kept up. The pool was nice. The local area was sketchy, I didn't feel much like venturing out on foot to explore. Overall a decent hotel, and better than the alternatives that I saw.
Comment from Hotel Management
18 Jun. 2019 by Sanjay, Hotel Management
Dear Guest, Thank you for the detailed review. Your comments regarding the service have been noted and we assure you we shall take appropriate measures to address the deficiencies. Thank you for your comments on the rest of the hotel areas. We hope you come back in future and notice the changes for yourself. Best Regards, Sanjay Bhargava
5 out of 5
by A verified traveller

Posted 11 Jun. 2019
Comment from Hotel Management
14 Jun. 2019 by sanjay, Hotel Management
Thank you for the review. We look forward to being of service in future again.
5 out of 5
by A verified traveller from Australia

Posted 9 May 2019 on Orbitz
Friendly staff. Nice, clean facilities. Good restaurant onsite.
Comment from Hotel Management
28 May 2019 by Sanjay , Hotel Management
Thanks very much for your kind review
3 out of 5
by A verified traveller

Posted 1 May 2019 on Hotels
Need to give better advice on departure times to airport:
Comment from Hotel Management
28 May 2019 by Sanjay , Hotel Management
Thank you. Your comment is noted and will be discussed at appropriate levels to improve services
2 out of 5
by A verified traveller

Bugs

Posted 29 Apr. 2019 on Hotels
Bugs
Comment from Hotel Management
1 May 2019 by Sanjay, Hotel Management
Thank you we shall look into it.
1 out of 5
by A verified traveller

Posted 25 Apr. 2019
the drinks were expensive , the restaurants were really expensive and the food was rubbish, the service was crap
Comment from Hotel Management
1 May 2019 by sanjay, Hotel Management
Dear Sir, Thank you for the feedback. Sorry we could not come up to your expectations. We will try and improve on the areas you have mentioned. Hopefully you will come back and see a change and give us another review. Regards,