Ratings based on 79 Verified Reviews

4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller from Nc

Posted 7 Sep. 2019
Liked the ocean view, people and staff friendly, but friendly doesnt translate to being helpful. No hot water in room for three days due to broken heating element they had to order, missed a day cleaning the room even after i called. They nod yes and smile but then, nothing.
Comment from Hotel Management
8 Sep. 2019 by Team Heritage Park, Hotel Management
Dear Mr. Douglas, Thank you for taking the time to share your feedback . We regret that your experience did not meet you expectations. At Heritage Park , we strive to provide superior customer service for every guest . Therefore your feedback is really important to us . Please be assured that we are taking appropriate measures to address the problem and prevent future occurrence and it is our hope that you give us an opportunity to better serve you in near future .
5 out of 5
by A verified traveller

Posted 20 Jun. 2019 on Hotels
Comment from Hotel Management
20 Jun. 2019 by Vamsi Krishna, Hotel Management
Dear Guest, Thank you for the rating and feedback . We look forward to welcome you back at Heritage Park Hotel . Regards, Team Heritage Park
4 out of 5
by A verified traveller

Decent hotel. Friendly staff, clean comfortable.

Posted 18 Jun. 2019 on Hotels
Hotel was clean and comfortable. Staff was friendly and helpful. Service was slow and inefficient in the restaurant- the wait staff was pleasant and well intentioned, just did not seem to have a good grasp of customer service. The room was clean and comfortable. The grounds were well kept up. The pool was nice. The local area was sketchy, I didn't feel much like venturing out on foot to explore. Overall a decent hotel, and better than the alternatives that I saw.
Comment from Hotel Management
18 Jun. 2019 by Sanjay, Hotel Management
Dear Guest, Thank you for the detailed review. Your comments regarding the service have been noted and we assure you we shall take appropriate measures to address the deficiencies. Thank you for your comments on the rest of the hotel areas. We hope you come back in future and notice the changes for yourself. Best Regards, Sanjay Bhargava
5 out of 5
by A verified traveller

Posted 11 Jun. 2019
Comment from Hotel Management
14 Jun. 2019 by sanjay, Hotel Management
Thank you for the review. We look forward to being of service in future again.
5 out of 5
by A verified traveller from Australia

Posted 9 May 2019 on Orbitz
Friendly staff. Nice, clean facilities. Good restaurant onsite.
Comment from Hotel Management
28 May 2019 by Sanjay , Hotel Management
Thanks very much for your kind review
3 out of 5
by A verified traveller

Posted 1 May 2019 on Hotels
Need to give better advice on departure times to airport:
Comment from Hotel Management
28 May 2019 by Sanjay , Hotel Management
Thank you. Your comment is noted and will be discussed at appropriate levels to improve services
2 out of 5
by A verified traveller

Bugs

Posted 29 Apr. 2019 on Hotels
Bugs
Comment from Hotel Management
1 May 2019 by Sanjay, Hotel Management
Thank you we shall look into it.
1 out of 5
by A verified traveller

Posted 25 Apr. 2019
the drinks were expensive , the restaurants were really expensive and the food was rubbish, the service was crap
Comment from Hotel Management
1 May 2019 by sanjay, Hotel Management
Dear Sir, Thank you for the feedback. Sorry we could not come up to your expectations. We will try and improve on the areas you have mentioned. Hopefully you will come back and see a change and give us another review. Regards,
4 out of 5
by A verified traveller

Ideal for Business trip

Posted 24 Apr. 2019 on Hotels
It was a business trip so didn’t spend much time in Hotel.. overall satisfactory.. great location
Comment from Hotel Management
1 May 2019 by sanjay, Hotel Management
Thank you for the time you took to give us your feedback. We will continue in our efforts to give you, our guests, a great experience of stay at the Heritage Park. Kind regards,
5 out of 5
by A verified traveller from Montana

Posted 22 Apr. 2019
If you have to go to Honiara, this is the place to stay
Comment from Hotel Management
24 Apr. 2019 by Sanjay, Hotel Management
Thank you so much for this fantastic feedback.