Suite, 1 Bedroom | Living room
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Reviews of Sheraton Hong Kong Hotel & Towers

5 out of 5
Sheraton Hong Kong Hotel & Towers
20 Nathan Road, Tsim Sha Tsui, Kowloon

Reviews

8.6

Excellent

Rating 10 - Excellent. 494 out of 1002 reviews" "
Rating 8 - Good. 326 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service very fast and efficient. Very responsive, very helpful very well oorganised. I'll book it again without hesitation
Stayed 1 night in Apr 2024

10/10 Excellent

Xiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

ZHICONG

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s no hair conditioner in the room, but the janitors didn’t check to refill it. The lobby staffs were not very friendly while answering requests such as late checkout when you were not able to accommodate. Wished to have a late checkout but was told that the hotel was full house… Will not stay with Sheraton Tsim Sha Tsui again…
Stayed 2 nights in Apr 2024
Response from Sheraton Hong Kong Hotel & Towers on 15 Apr 2024
Thank you for bringing your feedback to our attention. We are sincerely sorry that your experience was not a perfect one. Please do not hesitate to reach out for further follow-up. We look forward to having another opportunity to welcome you again soon.

10/10 Excellent

Asha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sheraton Hong Kong Hotel & Towers on 11 Apr 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water was not consistent. The first day it was very hot, and a light touch of the facet would change the temperature a lot. Some days the water was so cold I have to turn it all the way up. It was very inconsistent throughout my stay.
Stayed 7 nights in Mar 2024
Response from Sheraton Hong Kong Hotel & Towers on 2 Apr 2024
Thank you for bringing your feedback to our attention. We are sincerely sorry that your experience was not a perfect one. Please do not hesitate to reach out for further follow-up. We look forward to having another opportunity to welcome you again soon.

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not as good as it should've been. Choices were great. Quality was lacking.
Stayed 3 nights in Mar 2024
Response from Sheraton Hong Kong Hotel & Towers on 2 Apr 2024
Thank you for bringing your feedback to our attention. We are sincerely sorry that your experience was not a perfect one. Please do not hesitate to reach out for further follow-up. We look forward to having another opportunity to welcome you again soon.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Mar 2024
Response from Sheraton Hong Kong Hotel & Towers on 27 Mar 2024
Thank you for staying with us and sharing your amazing review with us. We look forward to seeing you again soon!

10/10 Excellent

Yen Yu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
飯店交通超級方便！
Stayed 3 nights in Mar 2024
Response from 香港喜来登酒店 on 25 Mar 2024
尊貴的賓客， 感謝您入住香港喜來登酒店並酒店的便利位置留下深刻印象。 我們很高興得悉您享受是次的入住體驗， 期待再次歡迎您，為您提供舒心的服務。 香港喜來登酒店 謹啟

4/10 Poor

Christine

Disliked: Staff & service
Location was excellent! Hotel was very noisy and inappropriate for long rides travelers! Did not recognize bonvoy benefits since booked via Expedia!😢
Stayed 3 nights in Mar 2024
Response from Sheraton Hong Kong Hotel & Towers on 15 Mar 2024
Dear Christine,Thank you for spending your precious time to share your review with us. We truly understand your disappointment, and I apologize for any inconvenience caused. At Marriott, membership tier benefits are available to Membersbooking eligible rates. As a valued Marriott Bonvoy member, we guarantee that you get your member benefits and the best rates when booking via Marriott.com, ourMobile app, with hotel directly or by phoning our reservations center. Should travel bring you back to Hong Kong, please allow us to welcome you again at Sheraton.

8/10 Good

Ronit

Liked: Cleanliness, staff & service, property conditions & facilities
Sky lounge is best. Worth the money to book a harbor view room. The bathroom is a bit cramped.
Stayed 6 nights in Feb 2024
Response from Sheraton Hong Kong Hotel & Towers on 6 Mar 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Bing, Laguna Niguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel with polite service, and walking distance to the ferry.
Stayed 1 night in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 19 Feb 2024
Thank you for staying with us and sharing your amazing review with us. We are glad to know that you have taken advantage of our convenient location during your stay in Hong Kong. We look forward to seeing you again soon!

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, only issue ( and I never write reviews ) check in and check out takes entirely too long and also nobody helps with your luggage ( usually I never want the assistance ) but It was actually needed and they don’t help. Great place / rooms / food/ good staff
Stayed 1 night in Feb 2024
Response from Sheraton Hong Kong Hotel & Towers on 6 Feb 2024
Thank you for bringing your feedback to our attention. We are sincerely sorry that your experience was not a perfect one. Please do not hesitate to reach out for further follow-up. We look forward to having another opportunity to welcome you again soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the Sheraton Hong Kong Hotel & Towers. The hotel is in a prime location, close to the MTR station, the ferry terminal, and the shopping and dining options of Tsim Sha Tsui. The room was elegant, cozy, and well-equipped, with a large window overlooking the Victoria Harbour an incredible view. The staff was courteous, professional, and helpful. The breakfast was very good, with a wide range of choices. The Sky Lounge was a great place to chill out and enjoy watching the symphony of sounds without the hustle and bustle. I would definitely stay here again for my next holiday in Hong Kong. It is a wonderful hotel and the location is a huge plus.
Stayed 4 nights in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 22 Jan 2024
Thank you for choosing Sheraton Hong Kong for your recent visit to Hong Kong. We are truly grateful for the encouraging comments from you. Once again thank you for everything and we look forward to seeing you again soon!

10/10 Excellent

Jeetesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this property as it’s very convenient, clean and has excellent dining options in the hotel and also around the area
Stayed 2 nights in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 18 Jan 2024
Thank you for staying with us and sharing your amazing review with us. We look forward to seeing you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Nice view and location but rooms are lacking
Enjoyed the view of the room and loved the location. However, the rooms were not clean and had to tell them to clean up. Also, I paid for an additional guest but the room weren't set up accordingly. They definitely need to vacuum the carpet because it wasn't clean underneath the beds. They provided us with 2 shampoos in the bathroom. They need to pay attention to the details. This hotel doesn't feel like a 5 stars hotel. I am not certain if I would recommend people to stay at this hotel.
Stayed 3 nights in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 16 Jan 2024
Thank you for bringing your feedback to our attention. We are sincerely sorry that your experience was not a perfect one. Please do not hesitate to reach out for further follow-up. We look forward to having another opportunity to welcome you again soon.

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 17 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

8/10 Good

Doris Hon Wah

Stayed 3 nights in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 17 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

JAE SEUNG

Stayed 2 nights in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 16 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

TAE YEON

Stayed 3 nights in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 9 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

6/10 Okay

tsz sing

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Sheraton Hong Kong Hotel & Towers on 9 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

6/10 Okay

craig

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 9 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Annette

Stayed 6 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 9 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Godwin, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although an older property, location, view and service was excellent. Housekeeping and front office was great. Would definitely stay again.
Stayed 7 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 9 Jan 2024
Thank you for choosing Sheraton Hong Kong for your recent visit to Hong Kong. We are truly grateful for the encouraging comments from you. Once again thank you for everything and we look forward to seeing you again soon!

10/10 Excellent

Godwin, Miami

Response from Sheraton Hong Kong Hotel & Towers on 9 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Gian Carlo

Stayed 4 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 6 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 11 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 1 Feb 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 1 Feb 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Peter

Response from Sheraton Hong Kong Hotel & Towers on 22 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

8/10 Good

Manhua

Stayed 2 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 17 Jan 2024
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Michael Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 27 Dec 2023
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Wooki

Stayed 1 night in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 21 Dec 2023
Thank you for staying with us and sharing your amazing review with us. We look forward to seeing you again soon!

10/10 Excellent

Minjian

Stayed 1 night in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 19 Dec 2023
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

WING YAT

Stayed 2 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 18 Dec 2023
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

8/10 Good

Hui Chun

Stayed 1 night in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 18 Dec 2023
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Wing Hung Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 15 Dec 2023
Thank you for staying with us and sharing your amazing review with us. We look forward to seeing you again soon!

6/10 Okay

JI WON

Stayed 2 nights in Dec 2023
Response from Sheraton Hong Kong Hotel & Towers on 12 Dec 2023
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy environment with great house keeping service.
Stayed 10 nights in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 7 Dec 2023
Thank you for choosing Sheraton Hong Kong for your recent visit to Hong Kong. We are truly grateful for the encouraging comments from you. Once again thank you for everything and we look forward to seeing you again soon!

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice.
Stayed 10 nights in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 29 Nov 2023
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

2/10 Terrible

MICHELLE

Stayed 1 night in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 18 Dec 2023
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

TAEHYUNG

Stayed 1 night in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 18 Dec 2023
Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

hongliang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good for us .
Stayed 2 nights in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 23 Nov 2023
Dear hongliang,Thank you for staying with us and sharing your amazing review with us. We look forward to seeing you again soon!

10/10 Excellent

Wanyu

Stayed 1 night in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 23 Nov 2023
Dear Wanyu,Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

8/10 Good

MING-HSIEN

Stayed 1 night in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 23 Nov 2023
Dear MING-HSIEN,Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

SUN CHAI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 23 Nov 2023
Dear SUN CHAI,Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Debby

Stayed 1 night in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 23 Nov 2023
Dear Debby,Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service and accommodation
Stayed 1 night in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 23 Nov 2023
Dear Victor,Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 23 Nov 2023
Dear Michael,Thank you for staying with us and sharing your amazing review with us. We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 13 Nov 2023
Dear guest Thank you for staying with us and sharing your amazing review with us. We look forward to seeing you again soon!

10/10 Excellent

Hin Wai

Stayed 1 night in Nov 2023
Response from Sheraton Hong Kong Hotel & Towers on 13 Nov 2023
Dear Hin Wai, Thank you for choosing Sheraton Hong Kong for your recent visit to Hong Kong. We are truly grateful for the encouraging comments from you. Once again thank you for everything and we look forward to seeing you again soon!

8/10 Good

OKIM

Stayed 3 nights in Oct 2023
Response from Sheraton Hong Kong Hotel & Towers on 13 Nov 2023
Dear Okim, Thank you for staying with us and taking your precious time to review. We look forward to welcoming you again in the future!