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Reviews of Mandarin Oriental, Hong Kong

5 out of 5
Mandarin Oriental, Hong Kong
5 Connnaught Road, Central, Hong Kong

Reviews

9.6

Exceptional

Rating 10 - Excellent. 652 out of 786 reviews" "
Rating 8 - Good. 97 out of 786 reviews" "
Rating 6 - Okay. 18 out of 786 reviews" "
Rating 4 - Poor. 10 out of 786 reviews" "
Rating 2 - Terrible. 9 out of 786 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ANITA, PACIFICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a real 5-star experience throughout from the moment you check in, being greeted by the staff and offered the welcome drink. The room is beautiful with a great view of Central Pier and the Ferris Wheel. The staff is very attentive, courteous, professional and beyond your expectation!
Stayed 2 nights in Mar 2024
Response from Michael Groll Hotel Manager on 12 Mar 2024
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

marjorie

We came to celebrate our 50 th anniversary. They upgraded us and left wine in the room. Made a very special occasion more special. Staff was superb.
Stayed 2 nights in Feb 2024
Response from Michael Groll Hotel Manager on 12 Mar 2024
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Crystal

Stayed 2 nights in Feb 2024

10/10 Excellent

Bradley, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Amenities
As always wonderful two nights and comfortable stay. My favorite place away from home.
Stayed 2 nights in Jan 2024
Response from Michael Groll Hotel Manager on 22 Feb 2024
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Phillip, Forest Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If this is in the budget, we recommend this hotel highly. Services were fast, efficient and done with a smile.
Stayed 1 night in Jan 2024
Response from Michael Groll Hotel Manager on 30 Jan 2024
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

FERDI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the late check in fantastic hotel.
Stayed 1 night in Dec 2023
Response from Michael Groll Hotel Manager on 30 Jan 2024
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Densi

Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best hotels in the world that I've stayed in. I reserved a junior suite which, unlike most hotels, was actually a suite and not just a larger room. The executive lounge was also excellent.
Stayed 1 night in Nov 2023
Response from Michael Groll Hotel Manager on 27 Nov 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world elegance with all the modern amenities
Stayed 1 night in Sep 2023

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

HAI YEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fantastic experience.
Stayed 4 nights in Aug 2023
Response from Michael Groll Hotel Manager on 5 Sept 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Hon Hanz

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Absolutely amazing! Staff from the lobby, the MO Grill+ bar and club lounge were nothing but excellent! Special shout out to Arcmund Man, lounge manager Coco Chey and Aidi for making us feel at home. Service was prompt , discreet and human. Looking forward to our next visit
Stayed 2 nights in Aug 2023
Response from Michael Groll Hotel Manager on 5 Sept 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Robert L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel. Impeccable accommodations and service
Stayed 3 nights in Aug 2023
Response from Michael Groll Hotel Manager on 5 Sept 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Nelson, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
An old favorite. Still great
Stayed 3 nights in Aug 2023
Response from Michael Groll Hotel Manager on 5 Sept 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a FANtastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Ka Hei Kelvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 1 night in Aug 2023

10/10 Excellent

manish

Stayed 5 nights in Jul 2023

10/10 Excellent

Hazel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had amazing service. We brought a toddler with us and they baby proofed the room before we arrived. Hands down a real 5 star hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

Tommy

Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Tae Hoon, Syracuse

Stayed 1 night in Jun 2023

10/10 Excellent

David, Miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This without a doubt is one of the best in the world. The most important aspect is the seamless and flawless attention. Glad to have come back. This is a standard in hospitality.
Stayed 4 nights in May 2023
Response from Michael Groll, Hotel Manager on 31 May 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel, and we are delighted to read that you had a fantastic stay with us. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Tammy

Stayed 1 night in Apr 2023

8/10 Good

Minghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is a little bit dated, but still very comfortable, room layout is not very efficient, we stayed in big suite with view, no window in the bedroom.
Stayed 2 nights in Apr 2023
Response from Michael Groll, Hotel Manager on 11 Apr 2023
Dear Minghui, thank you for choosing to stay at Mandarin Oriental, Hong Kong. Thank you for your valuable. We look forward to welcoming you back at this legendary hotel soon. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

8/10 Good

alessandro

Stayed 7 nights in Mar 2023

10/10 Excellent

Selen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service.
Stayed 4 nights in Mar 2023
Response from Michael Groll, Hotel Manager on 20 Mar 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel. Thank you very much for your valuable feedback. We look forward to welcoming you back for your next visit in the not-too-distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was first rate at all points of contact. Hotel is beautiful with several restaurants. The cafe is very welcoming and had delicious variety of foods. The afternoon tea was very good. Great location and close to MTR station. Highly recommend.
Stayed 6 nights in Feb 2023
Response from Michael Groll, Hotel Manager on 28 Feb 2023
Dear guest, thank you for choosing to stay at Mandarin Oriental, Hong Kong. We are delighted to read that you had a fantastic stay with us. We look forward to welcoming you back at this legendary hotel soon. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Kurt

Stayed 4 nights in Feb 2023
Response from Michael Groll, Hotel Manager on 28 Feb 2023
Dear guest, thank you for choosing to stay at Mandarin Oriental, Hong Kong. We are delighted to read that you had a fantastic stay with us. We look forward to welcoming you back at this legendary hotel soon. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Sarah, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very warm and friendly service.
Stayed 3 nights in Feb 2023
Response from . on 21 Feb 2023
Dear Sarah, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandarin Oriental, Hong Kong is a wonderful place to stay. Everything is top notch. I have no complaints.
Response from . on 20 Jan 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Jwalant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, amazing restaurants and perfect location
Response from . on 12 Jan 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptional
Response from . on 12 Jan 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

8/10 Good

Shinichi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from . on 5 Jan 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel. We look forward to welcoming you back for your next visit in the not too distant future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from . on 5 Jan 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel. We look forward to welcoming you back for your next visit in the not too distant future.

10/10 Excellent

Sufian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best!
Response from Best regards Michael Groll Hotel Manager Mandarin on 4 Jan 2023
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. It was our pleasure having you stay at the hotel. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

8/10 Good

ANITA, PACIFICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is at the center of the financial district facing the famous Victoria Harbor. Very convenient to take the ferry or subway. The rooms and lobby are luxurious and grand; however, the families in the room might need some upgrade such as replacing the wood blinds at the bathroom so they can be rolled up/ down with a touch of a button rather than pulling the old fashioned strings. The bathroom in my suite had a grand view of the harbor, but rolling the blinds up was quite a chore! Housekeeping did a great job as well other staff at the hotel, including the ones at the Mandarin Club Lounge. Wished the lounge would offer a wider dejection of food and drinks. It seemed quite limited compared to other club level lounges at other hotels in Hong Kong. Overall, it’s a more traditional hotel and luxurious.
Response from 。 on 22 Dec 2022
Dear Anita, Thank you for staying at Mandarin Oriental, Hong Kong and thank you for sharing your valuable feedback. We are delighted to read that you had a fantastic stay with us and we look forward to welcoming you back for your next visit. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Namlung D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was top-notch with a few staff recognizing and greeting me by my last name. Concierge service was fantastic and extremely helpful. Hotel location is extremely convenient with the MTR entrance just a few hundred feet away. Room was a little outdated and harbor view was not as breath-taking as others. Could not try any restaurants due to COVID restrictions. Very happy all in all.
Stayed 3 nights in Dec 2022
Response from . on 22 Dec 2022
Dear Namlung, Thank you for staying at Mandarin Oriental, Hong Kong. We are delighted to read that you had a fantastic stay with us and we look forward to welcoming you back for your next visit. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable as always
Stayed 1 night in Oct 2022
Response from . on 17 Oct 2022
Dear Guest, Thank you for staying at Mandarin Oriental, Hong Kong. We are delighted to read that you had a fantastic stay with us and we look forward to welcoming you back for your next visit. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectations
The service is outstanding - so welcoming, helpful and accommodating. Above expectations. Breakfast was very good too (even though I could not eat in the restaurants).
Stayed 2 nights in Oct 2022
Response from . on 14 Oct 2022
Dear Emily, Thank you for staying at Mandarin Oriental, Hong Kong. We are delighted to read that you had a fantastic stay with us and we look forward to welcoming you back for your next visit. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

8/10 Good

ying yee

Stayed 1 night in Sep 2022
Response from . on 27 Sept 2022
Dear Ying Yee, Thank you for staying at Mandarin Oriental, Hong Kong. We are delighted to read that you had a fantastic stay with us and we look forward to welcoming you back for your next visit. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

TAK LAM WILLIAM

Stayed 1 night in Jul 2022
Response from Michael Groll, Hotel Manager on 29 July 2022
Dear Tak Lam, Thank you for staying at Mandarin Oriental, Hong Kong. We are delighted to read that you had a fantastic stay with us and we look forward to welcoming you back for your next visit. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

JULIAN PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2022
Response from Michael Groll, Hotel Manager on 5 July 2022
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. We are thrilled to read that you had a fantastic stay with us. We look forward to welcoming you back for your next visit in the not too distant future. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

YUK YING IONE

Stayed 1 night in Jun 2022
Response from Michael Groll, Hotel Manager on 9 June 2022
Dear Yuk Ying, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. We are delighted to read that you had a fantastic stay with us and we look forward to welcoming you back for your next visit. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hand's Down The Best Hong Kong Has To Offer
The Mandarin Oriental once again reminded me what it is the best hotel in Hong Kong. The rooms are impeccable. The service is fit for royalty. Truly a shining gem in a city already known for outstanding hotels.
Stayed 2 nights in May 2022
Response from Michael Groll, Hotel Manager on 13 June 2022
Dear guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. We are thrilled to read that you had a fantastic stay with us and appreciated our service. We look forward to welcoming you back for your next visit in the not too distant future. Warm regards, Michael Groll Hotel Manager Mandarin Oriental, Hong Kong