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Reviews of JW Marriott Hotel Hong Kong

5 out of 5
JW Marriott Hotel Hong Kong
Pacific Place, 88 Queensway, Hong Kong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 643 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 7 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

max, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Steven Lo on 4 Apr 2024
Dear Max,Thank you very much for your rating on our hotel, JW Marriott Hotel Hong Kong. We appreciate your support and look forward to serving you again.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Thomas, Heshan city

Stayed 1 night in Mar 2024
Response from Steven Lo on 29 Mar 2024
Dear Valued Guest,Thank you very much for staying at JW Marriott Hotel Hong Kong! We are delighted to receive a positive rating from you. We look forward to the pleasure of seeing you again. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Jannie Mui-Fong, Burlingame

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Some parts of building getting old but on the whole well maintained. Staff is well trained & very polite!
Stayed 13 nights in Feb 2024
Response from Steven Lo on 13 Mar 2024
Dear Jannie Mui-Fong,Thank you very much for staying at JW Marriott Hotel Hong Kong! We are glad to hear the feedback from you because you as well as your comment are very important to us.It is thankful to receive your recognition on our service. We will keep up our good job and hope to see you again soon. Thank you very much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Yves

Stayed 2 nights in Feb 2024
Response from Steven Lo on 21 Mar 2024
Dear Yves,Thank you so much for your positive comment on our hotel, JW Marriott Hotel Hong Kong. We would keep up our good job. Hope we can see you again and your support is really appreciated. Thank you very much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

2/10 Terrible

Yurong, Douglaston

Stayed 5 nights in Feb 2024
Response from Steven Lo on 21 Mar 2024
Dear Yurong,Thank you very much for staying at JW Marriott Hotel Hong Kong. We appreciate your time of sharing your stay. We are disappointed to hear that your experience did not meet your expectation. I will do our best to improve ourselves if you would let us know more. I hope you could have another opportunity to show you our genuine hospitality. Please take care and wish you all the best.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

6/10 Okay

Sergio

Travelled with partner
Liked: Cleanliness
Yeah this is a hard sell. Everything is a little old. Check in lady was subpar, it was very rushed like we were in a hostel. Shower is ancient. There are far better options for cheaper than this. Had a much more comfortable stay at hyatt centric. We chose this one for 2 nights because we had little time and wanted to be closer but because we are actually not that close to admiralty station on JW marriott it ends up being mostly the same commute to central as from hyatt centric since that one is infront of the station. Not to mention it was nearly half the price. Not happy with this one. Only stay here if your main concern is to spend all day at pacific place.
Response from Steven Lo on 6 Feb 2024
Dear Sergio,Thank you very much for staying at JW Marriott Hotel Hong Kong and your time of sharing a review.We are truly sorry to hear that we did not meet your expectation. We will look into your feedback seriously and hope there is another opportunity of showing you our genuine hospitality. Thank you very much for your kind support and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hood
Stayed 4 nights in Jan 2024
Response from Steven Lo on 3 Feb 2024
Dear Curtis,It is our pleasure to have you stay at JW Marriott Hotel Hong Kong. We hope to welcome you back in the near future. Wish you a lovely evening!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

6/10 Okay

Yueqin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient for transportation. The hotel is link to a big shopping centre which has metro station as well.
Stayed 1 night in Jan 2024
Response from Steven Lo on 3 Feb 2024
Dear Yueqin,Thank you so much for your review about our hotel, JW Marriott Hotel Hong Kong. We are located conveniently and is connecting with a big shopping mall Pacific Place and MTR Admiralty Station. We look forward to the pleasure of serving you again. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

randall

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with the wonderful people
Stayed 3 nights in Dec 2023
Response from Steven Lo on 3 Feb 2024
Dear randall,Thank you very much for staying at JW Marriott Hotel Hong Kong! We truly appreciate your feedback and rating. We are delighted to hear that you had a wonderful stay and appreciate our hospitality. We will keep up our good job and hope to see you again!Best regards,Steven LoSenior Manager, Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steven Lo on 27 Jan 2024
Dear Julian,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your support and the rating of 10, and we are delighted to hear that you had a wonderful stay with us. We look forward to the pleasure of serving you again. Thank you very much for your kindness and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went out of their way to do anything for you. Ask a question and they were right there to answer it or find the answer. Would go back again.
Stayed 3 nights in Jan 2024
Response from Steven Lo on 27 Jan 2024
Dear Phyllis,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your support, and your feedback is important to us.We are glad to know that you had a wonderful stay with us. We are always here to render our service to you and look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Marilynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lively stay.
The room was beautiful and everyone there were extremely helpful wit finding transportation to getting us reservations to a wonderful restaurant that Inhad been unable to book ahead of time. The beds were the most comfortable ever!
Stayed 3 nights in Dec 2023
Response from Steven Lo on 9 Jan 2024
Dear Marilynn,Thank you so much for writing a review about your recent experience at our hotel, JW Marriott Hotel Hong Kong.We are so glad to hear that you had a lively stay and appreciated our services. We will keep up our good job and look forward to creating another wonderful stay for you.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Steven Lo on 9 Jan 2024
Dear Carole,Thank you very much for choosing to stay at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review on Expedia. We feel so thankful to receive your perfect rating and glad that you had a wonderful time with us. This means a lot to us. We hope to see you again and wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Wai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the trams is a bit noisy. Otherwise everything is good
Stayed 3 nights in Jan 2024
Response from Steven Lo on 9 Jan 2024
Dear Wai,We appreciate your support and stay at our hotel, JW Marriott Hotel Hong Kong! We are glad to hear that you had a pleasant time with us. We look forward to the pleasure of serving you again soon.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Davy, Makati

Stayed 4 nights in Dec 2023
Response from Steven Lo on 27 Jan 2024
Dear Davy,Thank you very much! It is our pleasure to receive a perfect rating from you. Your support is really appreciated. We wish you all the best and hope to see you again soon!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit friends
Great stay
Stayed 8 nights in Dec 2023
Response from Steven Lo on 28 Dec 2023
Dear Anette,Thank you very much for sharing a review on Hotels.com regarding your recent stay at our hotel, JW Marriott Hotel Hong Kong! We feel so thankful to hear your feedback and know that you had a great stay. We will keep up our good job and hope to see you next time soon. Happy New Year!Best wishes,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Steven Lo on 25 Dec 2023
Dear Wei,Merry Christmas! We appreciate your time of sharing a review about our hotel, JW Marriott Hotel Hong Kong. We feel grateful to hear that you had a wonderful stay with us. We look forward to the pleasure of welcoming you back in 2024. Happy Holidays and wish you a prosperous New Year!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Good

averil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 5 nights in Dec 2023
Response from Steven Lo on 25 Dec 2023
Dear Averil,Happy Holidays! Thank you so much for sharing a review about your recent stay at our hotel, JW Marriott Hotel Hong Kong. We are delighted to hear that you had a pleasant stay and especially like our convenient location. We look forward to the pleasure of serving you again in 2024. Merry Christmas and Happy New Year.Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing all around. Only one tiny thing- probably time for a room refresh to update but food was excellent, area awesome, proximity to MTR, loved pacific place mall, excellent concierge and service. 5 stars. Will return.
Stayed 6 nights in Nov 2023
Response from Steven Lo on 6 Dec 2023
Dear Elizabeth,Thank you so much for sharing your review about your stay at our hotel, JW Marriott Hotel Hong Kong. We are so happy to hear that you had a wonderful time with us, and especially like our location, food and service. We look forward to another opportunity of serving you with our better facilities in the future. Thank you very much for your kind support!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Yuh Fung, East Hampton

Stayed 2 nights in Nov 2023
Response from Steven Lo on 25 Dec 2023
Dear Yuh Fung,Merry Christmas! Thank you for staying at JW Marriott Hotel Hong Kong recently. We are glad that you have a wonderful time with us. We look forward to pleasure of seeing you again in 2024. Happy Holidays and All the Best in the New Year!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the perfect hotel for our “memory lane and final visit” to our special city where we lived 15 years.
Stayed 8 nights in Oct 2023

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and the staff is outstanding. All of the staff spoke English. They were knowledgeable about the area and very helpful. Room was beautiful and fruit, water and ice in the room was a welcome treat! The breakfast was wonderful with a great mix of western and local options but expensive. All the restaurants are on the high end and the connected mall has many expensive shops, designer brands and restaurants. We did find a reasonable priced burger place in the mall but other meals were in the top price points.
Stayed 2 nights in Oct 2023

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Yanxia

Stayed 5 nights in Aug 2023

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

shezad

Stayed 1 night in Aug 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is right at Pacific mall. Very CBD location. Staff were very nice and helpful. We had an infant and it was our honeymoon and they provided extra amenities for us. Very nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Jul 2023

10/10 Excellent

JESSICA LEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around the city!
Stayed 3 nights in Jul 2023

8/10 Good

Ruel

Location
Stayed 2 nights in Jul 2023

10/10 Excellent

Edit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing stay, breakfast is awesome, the pool is the best, outdoor bar by the pool is amazing, best service, superb facility and the location is great for Central/ Soho but also easy access to Kowloon as well. Overall outstanding stay!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful experience for us. All the staff were very helpful, and very accommodating. They will go an extra mile to serve you
Stayed 3 nights in Jul 2023

8/10 Good

khaliunaa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Jun 2023

10/10 Excellent

Shirleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

8/10 Good

Karen

Stayed 1 night in Jun 2023

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service
Nice location, good hotel, old
Stayed 1 night in Jun 2023

10/10 Excellent

Rupendra

Stayed 1 night in Jun 2023

10/10 Excellent

Abhinav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel, staying is worth the spend
Stayed 4 nights in May 2023

6/10 Okay

BRONWEN

Stayed 4 nights in Apr 2023

8/10 Good

Jaime

Stayed 4 nights in Apr 2023

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

John Manton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel and in a convenient location
Stayed 5 nights in Mar 2023

10/10 Excellent

Vivien

Stayed 10 nights in Feb 2023

2/10 Terrible

Mike

Stayed 1 night in Feb 2023

2/10 Terrible

Mike

Stayed 6 nights in Feb 2023

10/10 Excellent

Lauri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a convenient location!
Stayed 2 nights in Jan 2023