Thank you so much for taking the time to share your wonderful experience at Laluna Hoi An RiverSide Hotel & Spa! We are delighted to hear that your stay with us was amazing, and we truly appreciate your kind words about our dedicated staff.It warms our hearts to know that you felt like home during your time with us. Our team is committed to providing exceptional service and creating a welcoming atmosphere for our guests.We also appreciate your constructive feedback regarding the mattress. Rest assured, we take all guest comments seriously, and we will certainly look into the possibility of upgrading the mattresses to enhance the overall comfort of our accommodations.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the pleasure of welcoming you back to Laluna Hoi An RiverSide Hotel & Spa in the future for another memorable stay.Once again, thank you for choosing Laluna Hoi An RiverSide Hotel & Spa, and we look forward to the opportunity to serve you again.Warm regards,

Dear Nguyet,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed the excellent services provided by our team and found your room to be clean and comfortable. At Laluna Hoi An Hotel & Spa, we take great pride in ensuring our guests have a wonderful and memorable stay. If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future.Regards,

Dear Red,Thank you for your kind feedback! We are delighted to hear that you had such a positive experience during your stay at our hotel. It's wonderful to know that you found our location convenient, our staff friendly and helpful, and that you enjoyed our diverse and delicious breakfast. We take pride in providing spacious and clean rooms for our guests, and we are especially glad to hear that you had a great time at our pool bar, savoring the cocktails and taking a dip in the pool. Your recommendation means a lot to us. We hope to have the pleasure of hosting you again in the future, and thank you for choosing us for your stay!Kind regards,

Dear Jack,Thank you for choosing Laluna Hoi An RiverSide Hotel & Spa for your stay and for taking the time to share your feedback. We are delighted to hear that you had a positive experience during your visit. Our staff takes pride in providing excellent service and ensuring good communication in English.We appreciate your comments about our room size and the quality of our breakfast. Your feedback regarding the shower heads, bed frame noise, and elevator access is valuable to us, and we will certainly address these concerns to enhance our guests' comfort.We are pleased to know that our location met your expectations and that you found our staff's efforts to please commendable. We regret any inconvenience caused by the AC unit's light, but we are glad our housekeeping team resolved it promptly.Thank you for considering staying with us again; we look forward to welcoming you back on your next visit to Hoi An.

Dear Thang,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed the excellent services provided by our team and found your room to be clean and comfortable. At Laluna Hoi An Hotel & Spa, we take great pride in ensuring our guests have a wonderful and memorable stay. If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future.

Dear Marianne, Thank you so much for taking the time to provide us with a wonderful review of your stay! Thank you for choosing the Laluna family, and we look forward to welcoming you back anytime!

Dear Sherlyn Ho,Thank you so much for taking the time to provide us with a wonderful review of your stay! We are very happy to hear that you had such a fantastic experience with us. Compliments such as yours are one the reasons why we are so encouraged to providing the best service to our guests. Thank you for choosing the Laluna family, and we look forward to welcoming you back anytime!

Dear Greg,Warmly greeting from Laluna Hoi An Riverside Hotel & Spa. Thank you for choosing to stay with us during your vacation in Hoi An. We are really happy and feel honored to serve you. We are glad to know that you have enjoyed overall our services. Thank you again for sharing experiences with us. We hope to welcome you back our hotel.

Dear Angelica Samich,Warmly greeting from Laluna Hoi An Riverside Hotel & Spa. Thank you for choosing to stay with us during your vacation in Hoi An. We are really happy and feel honored to serve you. We are glad to know that you have enjoyed overall our services. Thank you again for sharing experiences with us. We hope to welcome you back our hotel.

Dear Kim Ngan Sarah Ho,Thank you so much for staying with us.Look forward to welcoming you back again soon.

Dear Janalan Thank you for sharing your experience at Laluna Hoi An Riverside Hotel & Spa At our hotel, our team endeavour to offer a memorable experience for our guests, so your praise lets us know we are doing our job. We are so happy to hear that our efforts to offer the immersive service and the warm hospitality are commendable. Your inspiring feedback will be shared among all of our team members who will go the extra mile to offer you more enjoyable experiences, especially Lyn and Hanah from reception and Helen and Lily from the Restaurant who have really made a great asset to the team. Once again, thanks for your lovely words. We are looking forward to the pleasure of welcoming you again Warm regards, Cherry (Ms.) - Laluna Hoi An Riverside Hotel & Spa

Dear Georgiana Warmest greetings from Hoi An! Thank you for your feedback about your experience at Laluna Hoi An Riverside Hotel. On behalf of the management and all the team, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We totally agree with you that what happened was unacceptable and I can assure you that this is not to our standard of serving the guests. We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents, and I am sure that this have never happened before. With regard to the hospitable service from the staff team, we appreciate your comments and will take a closer look at the breakfast and housekeeping ensure we can serve you better in future. Once again, thank you very much for your feedback. We hope to welcome you again soon. Kind regards Cherry (Ms.) – Laluna Hoi An Riverside Hotel & Spa

Dear Sabina, Thank you for your feedback about your experience at our hotel. We was disappointed to hear about your overall experience. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Thank you for sharing this feedback as it enables us to continuously monitor and improve our service quality. I trust that you will not judge us based solely on this occasion and that we may have the opportunity to welcome you back in the near future. Best regards, Cherry (Ms.) - Customer Service Team

Dear Valued Guest, Warm greetings from Laluna Hoi An Riverside Hotel & Spa Team! I'm extremely happy to read that you had a wonderful stay with us recently. Thank you for posting such a great review about your experience. It is our utmost pleasure knowing that you enjoyed the hotel’s facilities and staff’s services Thank you once again for recognizing our team’s efforts and hope to welcome you back for another memorable stay. Warmest regards, Cherry (Ms) – Customer Service Team

Dear Lee Xin Chào! Thank you for your compliments and for sharing us your experience at Laluna Hoi An Riverside Hotel & Spa! We could not agree with you more that our location is perfectly suited within walking distance to many of Hoi An’s most famed historical remains - perfect for a day of sightseeing of peaceful countryside and also night market & rustic place to chill out! We are very happy to hear that you found our location convenient. However, we are disappointed to learn that the mosquitoes made you uncomfortable. Please rest assured that I have reviewed with the concerned departments to provide sufficient training to ensure that it will not happen in the future. It would be our pleasure to welcome your return in the near future. Cherry (Ms) – Customer Service Team

Dear Robert Sunnny greetings from Hoi An, Thank you for taking time to write review of your recent experience at Laluna Riverside Hotel & Spa. We are indeed fortunate to be situated at a good location, which rewards many guests like yourself, convenience to various attractions and entertainment venues of the Ancient town. At Laluna Hoi An Riverside Hotel, we always aim to create the most comfortable environment for each and every one of our guests. We truly value your business to the the hotel and we hope to have the opportunity of welcoming you back to serve you better with a mold-free bathroom. Sincerely yours Cherry (Ms.) – Laluna Hoi An Riverside Hotel & Spa

Dear Thi Thu Nga, Thank you for sharing your feedback regarding your recent stay at Laluna Hoi An Riverside Hotel & Spa It is our pleasure to know that you enjoyed your stay with us overall. We are very sorry if the room did not meet your expectation. However, the room you stayed do have balcony and we believe we did not mention the room with view on our poster. We are very sorry on this matter. We hope to have a chance to welcome you back when you visit Hoi An again. Sincerely, Cherry (Ms.) - Customer Service Team

Dear Sir/Madam Warm greetings from the Laluna Hoi An Riverside Hotel & Spa, and thank you kindly for telling us about your experience following your recent stay in here. Your kind words have been shared with the staff and we’re glad you were able to enjoy your time with us. Much gratitude for the compliments on our facilities, we strive to provide the best and most comfortable stay for all our valued guests. Should you return to Vietnam in the future we hope you will come and visit us again in Hoi An, it was our pleasure to host you. Take care and be well! Sincerely, Cherry (Ms.) Guest Relation Team

Dear Van Warm greetings from the Laluna Hoi An Riverside Hotel & Spa, and thank you kindly for telling us about your experience following your recent stay in here. Your kind words have been shared with the staff and we’re glad you were able to enjoy your time with us. Much gratitude for the compliments on our facilities and service, we strive to provide the best and most comfortable stay for all our valued guests. Should you return to Vietnam in the future we hope you will come and visit us again in Hoi An, it was our pleasure to host you. Take care and be well! Sincerely, Cherry (Ms.) Guest Relation Team

Dear Madeleine Many thanks for taking the time to share your recent stay at Laluna Hoi An Riverside Hotel & Spa We are delighted to find that you had a pleasant and enjoyable stay with us and enjoyed the convenience of our location. It is also a pleasure to know that our associates offered you genuine services and Vietnamese warm & friendly hospitality. Your feedback is a very high accolade, and we are so pleased to hear it. Once again, we would like to say thank you and we hope the opportunity to welcome back in the not too distant future. Best regards, Laluna Hoi An Management

Dear Oaky Thank you for sharing your Laluna Hoi An Riverside Hotel & Spa experience At Laluna Hoi An Riverside Hotel , our team endeavour to offer a memorable experience for our guests, so your praise lets us know we are doing our job. We are so happy to hear that our efforts to offer the immersive service and the warm Vietnamese hospitality are commendable. Your inspiring feedback will be shared among all of our team members who will go the extra mile to offer you more enjoyable experiences. Once again, thanks for your lovely words. We are looking forward to the pleasure of welcoming you again Best regards, Laluna Hoi An Management