Exterior

Reviews of Hoi An Historic Hotel

4 out of 5
Hoi An Historic Hotel
10 Tran Hung Dao St., Hoi An, Quang Nam

Reviews

8.8

Excellent

Rating 10 - Excellent. 509 out of 1002 reviews" "
Rating 8 - Good. 389 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie Stuart

Liked: Staff & service
Stayed 4 nights in Mar 2024

4/10 Poor

Mickey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the middle of town , the hotel gets 5 bus loads almost every day , the breakfast is nice , the room are ok , you have to step into the tub , and once we you turn on the shower the floor outside the tub gets totally wet , the step is a dangerous, you have to be very careful so you don’t fall on the wet floor and on the steps , the gym is terrible there are dead flies on the window sill , the carpet has never been cleaned , the weight machine brook several times , hurting my husband once , the air conditioning works but you have to turn it on the minute you walk in , and the minute you walk out the pool guys run to turn it off , the pool is nice ,overall ok hotel needs upgrades .

8/10 Good

Arthur Albert

Stayed 3 nights in Jan 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Shower water pressure poor, otherwise great.
Stayed 4 nights in Feb 2024

8/10 Good

Thanh Long

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staffs, good breakfast, central location, easy to go to old town
Stayed 3 nights in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room a/c was difficult to control.
Stayed 2 nights in Dec 2023

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, and the staff was incredible!
Stayed 4 nights in Dec 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Just amazing place, only place to stay in Hoi An
Stayed 2 nights in Dec 2023

6/10 Okay

Gerald

Customer relations needs to improve their contact with guests and speak personally and not by keyboard. Otherwise staff were excellent.
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Eleonor

Liked: Cleanliness, staff & service, property conditions & facilities
Floors are slippery when wet . Need to put up signs to warn visitors.
Stayed 3 nights in Oct 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Lovely clean accommodation. Couldn't fault this place at all. Walking distance to the markets, Japanese bridge and great eateries. Great pool. Rooms were spacious and very comfortable. We will definitely be staying here again. We would like to acknowledge the wonderful service from the bar staff especially Tuong and Dan. Always friendly and accommodating.
Stayed 6 nights in Nov 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Mickey

Travelled with partner
Liked: Cleanliness, staff & service
We had planned to stay for 2 weeks , but we extended our stay for additional 2 weeks , the rooms are nice the pool is great , breakfast is wonderful. Only downside the gym is outdated , and the air conditioning does not work very well , and the pool staff speak no English, but worth staying at ,
Stayed 14 nights in Oct 2023

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

William

Lovely
Stayed 4 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. Would stay again
Stayed 5 nights in Sep 2023

10/10 Excellent

Ursell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is accessible to the old historic town of Hanoi
Stayed 4 nights in Sep 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet an comfortable easy walking distance to the old town and restaurants. Good pool that was not crowded staff are great.
Stayed 7 nights in Sep 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for one night, but really enjoyed the property. We would definitely recommend it. Hotel staff are kind and helpful, reasonably priced gift shop in the lobby. Rooms were clean and comfortable. Pool was great. Breakfast was yummy!
Stayed 1 night in Sep 2023

10/10 Excellent

Craig Anthony

Travelled with family
Liked: Amenities
Great location in Hoi An. Pool was great and included breakfast had such a great variety. Staff were very helpful and friendly. Use of free bikes was a great way to get around and see Hoi An.
Stayed 9 nights in Aug 2023

10/10 Excellent

Gurudutt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Location ,walk to all attraction.. the property is spacious and beautiful Hotel Grounds are green and well maintained Breakfast spread was awesome......
Stayed 1 night in Aug 2023

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
lovely breakfast , very pleasant gardens , close to the old town
Stayed 3 nights in Aug 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappoints.
Our third time staying here in the last 15 years. Always a pleasure as very relaxed and the staff are wonderful. Will be staying here again.
Stayed 7 nights in Jul 2023

10/10 Excellent

Nghia, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. Except for very slow free wifi
Stayed 2 nights in Jul 2023

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel, it's much bigger than I expected. Location was easy to find and close enough to walk around Hoi An. The breakfast was great.

10/10 Excellent

ASTHANA, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with close proximity to old town as well as shopping fronts, hotel is quite busy and big with regular footfall. Overall a pleasant experience!
Stayed 4 nights in Jul 2023

8/10 Good

Eugenio, Chicago

Liked: Property conditions & facilities
Amazing location, just half a block from the town center
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
So noisy until 4am by drunken guests Complained to reception but it is from outside but I dont believe it.
Stayed 2 nights in May 2023

8/10 Good

Judith H

Liked: Cleanliness, staff & service, room comfort
Wonderful location Great breakfast Lovely staff Wifi is not good - always dropping out
Stayed 3 nights in May 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel within easy walking distance of Old Town. The staff was helpful and friendly, the room was great, and the complimentary breakfast was very good. The pool is nice too, but it's all out in the sun, so it's a bit like swimming in soup on a hot day. Overall though, I highly recommend this hotel.
Stayed 2 nights in Mar 2023

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in starts at 2 o’clock they do not have my room ready till 330 Upon check out most people were just handing their key cards back and leaving they would not let me leave until they went to check the room to make sure that I didn’t steal or damage anything. I felt like I was singled out as a single American male traveling on a motorcycle
Stayed 2 nights in Feb 2023

8/10 Good

tiffany

Liked: Room comfort
Historic Hoi An.
Location great, breakfast selection great, rooms starting to definately show age and some obvious repairs required. Check in staff a bit ordinary, but all other wait staff, pool staff and cleaners were lovely.
Stayed 4 nights in Mar 2020
Response from Guest Experience Manager on 16 Mar 2020
Dear valued guest, Thank you very much for staying with us and for sharing your experience on Expedia. We are glad to read you had a great stay with us, however, we are sorry if the service provided at check in was not up your expectations. Thank you for bringing this matter to our attention. We do hopeto have another chance to welcome you back and provide you another great stay! With kind regards, Diana Delgado Guest Experience Manager

8/10 Good

Bruce, Albuquerque NM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive to the guests. The only disappointment was that the Internet service was not good.
Stayed 5 nights in Mar 2020
Response from Guest Experience Manager on 9 Mar 2020
Dear valued guest, Thank you very much for choosing our hotel and for sharing your experience with us on Expedia. We are glad to know that our associates provided you with a great service, however we are sorry if our WIFI service did not serve your needs. Thank you for letting us know, we will take actions on this subject. Best regards,

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spacious hotel
Great hotel, perfect location. Very willing staff. Top breakfast, so much choice. Good pool well staffed.
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on 9 Mar 2020
Dear valued guest, Thank you for sharing our experience on Expedia. What a pleasure to read that you had such an amazing stay with us and enjoyed our facilities and services. We are looking forward to welcoming you in the near future! With kind regards, Diana Delgado Guest Experience Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Guest Experience Manager on 3 Mar 2020
Dear valued guest, Thank you for your feedback! With kind regards,

8/10 Good

Paul, Cambridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good hotel, staff, clean, and I would definitely recommend. Only thing I would say bit disappointing for me as I like to use the gym and for the size of the hotel the gym was very minimal... apart from that everything else good, rooms good size and nice feel.
Stayed 4 nights in Jan 2020
Response from Guest Experience Team on 21 Feb 2020
Dear valued, Thank you for staying with us and for sharing your feedback on Expedia. It is a pleasure to read you had such a wonderful experience at our hotel. We do hope to welcome you back very soon! Best regards,

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Lots of potential
Lovely hotel with a fabulous location & extremely helpful staff. Melia management has worked hard to ensure that the service is of a high standard. There now needs to be a corresponding financial investment to ensure that the same high standards are achieved with the accommodation. Our room, for example, required a fresh makeover as it was looking & feeling a little tired & poorly laid out. Once this has been undertaken the Hoi An Historic Hotel will be THE number 1 place to stay!
Stayed 4 nights in Jan 2020
Response from Guest Experience Team on 7 Feb 2020
Dear valued guest, Thank you very much for reviewing us! It is a pleasure to know you had such a great experience with us. We do hope to welcome to welcome you back in the future! Best regards,

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious grounds and pool area. Nice breakfast with nice outdoor patio dining.
Stayed 4 nights in Jan 2020
Response from Guest Experience Manager on 4 Feb 2020
Dear valued, Thank you for staying with us and for sharing your feedback on Expedia. It is a pleasure to read you had such a wonderful experience at our hotel. We do hope to welcome you back very soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were incredibly responsive and helpful for all requests. The initial room we booked was on a noisy street and they were willing to move us to a room in a quieter part of the hotel. The breakfast buffet had many choices and was excellent. The grounds were well kept. We enjoyed our stay and would recommend this hotel.
Stayed 2 nights in Jan 2020
Response from Guest Experience Manager on 3 Feb 2020
Dear valued guest, Thank you for staying with us and for sharing your experience. It is a pleasure to know you had such a wonderful stay with and enjoyed our services and facilities. We do hope to welcome you back very soon! Best regards,

10/10 Excellent

Izak

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good place
Nice place well located near the old Town hoi an. Pool was good, bar near pool was good. Breakfast buffet was really good.
Stayed 2 nights in Jan 2020
Response from Guest Experience Team on 21 Jan 2020
Dear valued guest, Thank you very much for staying with us and sharing your experience on Expedia. We are glad to see you had a great stay with us and enjoyed our pool and breakfast. We do hope to welcome you back soon! Best regards,

10/10 Excellent

GH, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding hotel in the heart of where you want to be in Hoi An. Beautiful rooms, pool, spa, breakfast. Close to the heart of the city, as opposed to hotels in the "City Centre" or by the beach.
Stayed 3 nights in Jan 2020
Response from Guest Experience Team on 21 Jan 2020
Dear valued guest, Dear valued guest, Thank you very much for staying with us and sharing your experience on Expedia. We are glad to read you had a great stay with us and enjoyed our room, spa and breakfast! We do hope to welcome you back soon! Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a central location to the city's tourist attractions, all within walking distance, there are spacious grounds and gardens including a very large swimming pool in the central courtyard.and although only a 4 star establishment it wins hands down with is own special style and ambience of old world charm. My accommodation was very comfortable and spotlessly clean but a tad faded around the edges....a bit like me !
Stayed 5 nights in Nov 2019
Response from Guest Experience Team on 31 Dec 2019
Dear valued guest, Thank you very much for choosing our hotel during your stay in Hoi An. We are delighted to read you had such a great experience with us and enjoyed our services and facilities. We do hope to welcome you back in the near future. With kind regards,

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Guest Experience Manager on 5 Dec 2019
Dear valued guest, Thank you for staying with us and for sharing your great experience on Expedia!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast, nice room, good pool, staff were friendly and helpful.
Stayed 3 nights in Oct 2019
Response from Guest Experience Manager on 3 Dec 2019
Dear valued guest, Thank you very much for reviewing us on Expedia. We are glad to know that you had a great experience with us and enjoyed our services and facilities. We do hope to welcome you back in the near future. With kind regards, Diana Delgado Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor slippery. Needed anti-slippery floor mat
Stayed 2 nights in Nov 2019
Response from Guest Experience Team on 26 Nov 2019
Dear valued guest, Thank you for staying with and bringing this to our attention. Rest assured we will take actions. We do hope to welcome you back in the future! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool & grounds... an oasis in the middle of bustling Hoi An! Location is great, walking distance to everywhere. The staff were lovely. Rooms are big & spacious. Breakfast buffet was incredible, one of the best we had. Really wonderful stay, would certainly recommend.
Stayed 3 nights in Sep 2019
Response from Guest Experience Manager on 2 Nov 2019
Dear valued guest, Thank you for reviewing us! We are happy to know that we met your expectations. We do hope to welcome you back in the future! Best regards, Diana Delgado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Guest Experience Team on 23 Oct 2019
Dear valued guest, Thank you for sharing your feedback, it is been a pleasure to have you with us!

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Guest Experience Team on 23 Oct 2019
Dear valued guest, Thank you for sharing your experience on Expedia. It is been a pleasure to have you with us!