The check in process was okay. Convenient location because you can walk to city centre in 5 minutes. For the rooms, there were no amenity kits (mini conditioner, lotion, shower cap etc) in the room, hand towels were not provided, only bath, face and floor towel. Apparently it is by request. I don't think the rooms are vacuumed if we request for room clean. I also advised at check in that I am a Gold Member with Accor Plus and also emailed them before check in, but I did not have the benefit of water bottles in my room and the amenity kits :( Although when I asked at reception, Manager provided them to me which I appreciated.